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H&M

2.5 (62 reviews)
Closed 10:00 am - 8:00 pm
Updated 2 weeks ago

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Review Highlights - H&M

I prefer this HM location over walnut creek.

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Nordstrom Rack

Nordstrom Rack

(182 reviews)

$$

I went to the store to make a return and had a very upsetting experience with one of the…read moreassociates. From the beginning, she was rude to me. One of the items I was returning did not have a tag, which occasionally happens when items are shipped. She told me, in a harsh tone, that if I ever brought an item without a tag again, the return would not be accepted. I explained that the trousers had arrived that same day and were sent to me without a tag. Her response felt accusatory, as though I had done something wrong. When I mentioned that items should be sent with tags attached, she said she was not responsible and was only enforcing store policy. The situation escalated when she abruptly stopped the return, threw the items she had already processed back toward me, and loudly said, "I will not help you--go to someone else," while making dismissive gestures. I was very shaken and confused by the way I was treated, as I have never attempted to return worn items or abuse the return policy in any way. --She did not greet me when I approached, unlike the other cashiers, and appeared visibly upset. I left the store feeling shaken and had to take a moment before driving away. I asked for her name so I could follow up with a manager, but I was unable to get it. I hope the store can review the security footage to better understand what happened. I believe this situation could have been handled with much more professionalism and respect.

I really like this store. This particular store feels bigger than some of the other ones nearby,…read morehas a larger selection, is often organized and parking hasn't been bad. I love coming in to see what I may find today. You just never know when you may find some incredible bargain. But the customer service is unfortunately lacking. The individuals at the register are often rude and lack the basics of customer service. They also got rid of their scanning systems, which makes it less convenient and harder, as you have to wait in line at the changing room to get pricing.

Ross Dress for Less - Hours as of August 16,2025

Ross Dress for Less

(3 reviews)

I like coming to Ross and browse. Reasonable prices and stylish items. Sometimes it is a hit and…read moremiss when you find a clearance deal. You do need to find time to look around racks. There can be a line to checkout at times, but overall ok.

Only one review and one star. Why would anyone go here? Well, I went here today, with out checking…read moreyelp. I am on a quest to find some Bermuda shorts. Upon arrival we found a close parking spot in there private lot. That was a total win for me. I'm all about parking and if I have to parallel park then there is an issue. I can do it, but prefer not to. And I really struggle with it. I get the concept, but my execution isn't the best. You may think I'm an extremist, but if I question their parking situation I will call before my trip and ask if they have a parking lot. We were greeted upon entry into the store by a very peppy gentleman. I loved it. I don't expect it, but really appreciate it. We arrived today, Wednesday March 4th at around 6pm. The store was not packed. There were several shoppers milling around looking for this or that. There carts had items in it so they were real shoppers not just window shoppers. The patrons were friendly. While there someone was stocking shelves. They had so much good stuff, such as nice Easter dish towels, Peter Rabbit tea sets, hair assessories, a huge selection of men's socks, bath towels, and so much more. With all that goodness they didn't have the shorts I was looking for. They have 2 or 3 shorts in my size but they didn't have the length I was looking for. In addition they lack size 2 or 4, most shorts start at a size 6 and that's too large for me. My dad suggested I just get long pants and cut them down to shorts and that may be what I will need to do, but it's still early and the season and I'm not going to give up quite yet. My mom found a treasure. She is always in search of memory foam seat cushions for the dining room chairs. They like to play games and sit for awhile and want to be comfortable. My dad swears by COSTCO and said she should just get them there as they are more durable. And my mom swears that they don't have them at COSTCO and wanted to get the one she saw here. She won with her persistence and bought one. Dad still thinks it will were out in 4 weeks or less. I guess time will tell. I didn't look further in the clothing section as I'm on a budget and other then shorts I have enough clothing. I was temped though as I love clothing and a good deal. My dad was on the quest for blue athletic socks, but not those short ones that fit in your shoes, he want the crew ones. Sadly he didn't find any. They were mostly black and the wrong length. I did find some cool Scooby doo socks that I loved. I'm a big Scooby Doo fan. They had some St. Patrick's day pasta that I thought my girlfriend would love, but I wasn't sure if I'd see her before St. Paddy's day and out of date pasta is really a lame gift. I really wanted some of those spring dish towels, but we have so many, so so many that I recently pulled the old ones out and we still have a nice stack of new dishtowels. This isn't the best looking Ross that I've been to and it seemed a bit ghetto, it was just the feel for the store and the disarray of the clothing. The stuff selection was better displayed. I'd say it's a good store and would come back for the stuff section of the store.

Aritzia - Front entrance display

Aritzia

(91 reviews)

$$$

Initially, I'll be honest I used to walk past this store and think it was just another overpriced…read moreboutique . I avoided it for a while because it didn't seem aligned with how I was used to shopping. That changed when my daughter --who was 15 at the time--kept asking to shop here for her 16th birthday. Like any mom, I wanted to make her happy, so we went in and I ended up doing a full shopping experience with her . That moment completely shifted my perspective. The experience, the service, and most importantly the quality--everything spoke for itself. I've been shopping here ever since, and it's now been over five years. I used to match my designer bags with fast-fashion--Forever 21, Zara, H&M--constantly rotating through pieces every season. But when I really sat down and did the math , I realized I was spending more replacing clothes that didn't last. Investing in a $200-$300 pair of jeans here that lasts through multiple seasons--including pregnancy and postpartum--actually makes far more sense. I absolutely love this brand and store concept. The quality is unmatched, and these are pieces you can truly keep for a lifetime. You don't need to build your entire wardrobe here--even a few staple pieces can elevate everything else you own. One of the most unique aspects is the no-mirror dressing room experience; but again I had to adjust . It may feel different at first, but I've grown to really enjoy it. It creates a sense of community--you get and give real feedback from other customers and the sales team, which can completely shift how you see and style an outfit. This store may not be for everyone from a budget standpoint--and that's okay. But I don't think that alone is a fair reason to leave a negative review. It's simply about knowing what aligns with your lifestyle and priorities. ‍ For me, the pricing is comparable to Nordstrom, but the quality and customer service here are on ANOTHER LEVEL. If you value long-lasting pieces, thoughtful design, and an elevated shopping experience, this is absolutely the place.

I came into the store to try on clothes and return two tops I had ordered online. Unfortunately, I…read morewas not greeted upon entering, and despite the store being relatively empty with fewer than ten customers inside, most of the sales associates were standing around chatting instead of assisting customers. No one offered me a fitting room or asked if I needed help while shopping, which made the experience feel unwelcoming. When I went to return the tops I ordered online, I was incorrectly told that my items did not qualify for a refund because the return window had supposedly passed, even though I had received the order that same day. The cashier repeatedly insisted I was ineligible for a refund until she eventually realized it was a mistake, yet no apology was offered for the confusion or inconvenience. For a company that prides itself on a semi-luxury customer service, the experience felt dismissive and disappointing. As a person of color, the interaction left me feeling especially overlooked and undervalued as a customer. Not worth the price and headache!

Zara

Zara

(279 reviews)

$$

This location is great and the staff were sweet! I love this location because it's convenient with…read morethe other stores around. However, I just don't like coming here during their sales. It's beyond messy and hard to look around. They should definitely have a couple more people to help out with organizing the store and making sure things aren't all over the floor. I know it's a busy time and it's hard to keep up but the Pleasanton Zara seems a lot easier to shop at and a little bit "cleaner".

If I could give negative stars, I would for the awful service! A lot of improvement needed and…read morebetter CS training. After standing in a long line to the cashier, I asked the lady cashier for a stock check because the shirt I got had loose threads and no other size on the rack. She found one and they need to get it from the stockroom, which would take additional 5-10min. She gave me instructions to pick up the item at the front of the store, on the Collections rack. I thought I could purchase the shirt and wait for it at the front...but no she sent me away. (I didn't understand why I had to leave the cashier after waiting in a long line, pick up the item I was trying to purchase at the front door area, then go back to the cashier again to purchase the item. What a weird process! Never experienced this with other stores.) I had to reiterate, that I just lined up for 10min and I don't want to have to line up AGAIN. She said, "no, you don't line up again. Just go to the side(front of cashier), and WE'LL take you IN FRONT of the line." Ok, I thought that was fair. I left and waited another 5min-10min for the replacement shirt. Walked back to the side of the cashier, front of the line. There was a different cashier, 1 person in line for purchase, and 1 person to the right at Return/Exchange line. The Cashier didn't acknowledge me when he saw me(like "do you have any question, or I'll be right with you.."). When he finished with a customer, I approached the cashier, explained that I picked up the item from stock and I was told to come back to the front of the line. Then he told me with an attitude that,"you just got here and I need to help the person in line." I further explained that I was at the cashier earlier, but was told to leave to pick up the stock and return to the front of the line. He said, with an eye roll, "well, I didn't tell you that." So I stood in line again, and waited for the 3rd time! When he finished with the customer, he wouldn't assist me, and called the other person in line for returns, avoiding me. So I stepped closer again to the cashier, asking for assistance. He moved away from me to use the other cash register, took the other customer, and told me why he wouldn't assist me, "I don't like your attitude." I was surprised..and I answered back, "you don't need to like my attitude, but you guys should know how to follow your "OWN PROCESS AND PROCEDURES." (It's ashamed that you employ a person who can't deliver professional service, who needs more training to follow Zara's OWN process!!!) Maybe if I was instructed to go back in line after waiting for the replacement stock, I would've decided then if: 1-it was worth the wait to go back in line again 2-additional wait time for a replacement stock 3-or purchase the shirt I originally lined up for, but live with the poor quality of loose threads on the seams and collar. I would've went back in line, in peace, and not be harassed by your own employee. No wonder, you guys have 1.5stars on YELP! It's embarrassing. If more customers shopped online, you're jeopardizing the dying practice of professional customer service, and corporate could close down the store, and jobs would be on the line. I'm in customer service so I know how it is to properly treat a paying customer.

H&M - womenscloth - Updated May 2026

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