While walking around the Vineyard Shopping Center in Concord, we came across a nice department…read morestore called McCaulou's. It is a really nice department store that sells Men's, Women's, Junior's, and Children's clothing, cosmetics, shoes, toys, books and gifts. They also had a sale going on for clothing. The staff greeted us when we walked in. The inside was one huge space that was decide into different departments. I was immediately drawn to the beautiful displays of stationary and gifts right when we walked into the store. This store reminded of me of a store called Gottschalks department store that used to exist in Fresno California. They closed in the early 2000's. I loved that store and this place brought back many good memories of shopping there. Everything was so orderly and displayed so beautifully. The staff were exceptionally personable and friendly. I loved it here! They had a really nice men's department and shoe department. I didn't have a chance to thoroughly look at the women's section. I'll have to do that, the next time I come. I loved the kitchen items they had on display for entertaining. I ended up finding some really cute kitchen towels with kitty's all over them. I also found a nice baseball style hat with a lovely floral design on it, in the stationary section. They had lots of great gift ideas and unique items. I would definitely come here again in the future. I saw online that they have more locations in the North and East Bay, as well as Stockton. I hope to check out some of the other locations when I'm visiting those cities.

How much does a tissue paper cost?…read more Today I took my 83 year old mother out shopping to buy a baby shower stuffed animal. Her total purchase was $31. (2 stuffed animals purchased separately) I also purchased 3 baby books totaling $31. My mother asked for one of the stuffed animals to be wrapped in tissue paper to stay clean, and the woman who assisted her was very friendly and very accommodating to her disabled condition. However, the manager, D.Green, who checked us out at the register was reluctant to give us one more piece of tissue paper for the second stuffed animal when my mother asked for it - because it did not make the $20 minimum purchase gift wrap requirement. My mother did not ask for it to be gift wrapped. She asked for a piece of tissue paper, just so the fuzzy animal stayed clean. When the manager told my mother the purchase did not qualify for a piece of tissue paper, I spoke up and said I just bought $31 of books, does that qualify? She replied, 'no, that's on a different receipt' We left without the piece of tissue paper. I called the Store, and coincidently the Manager is who checked us out. I spoke to her because my mother was very upset and is a local resident. I do not live in the area. The manager stated she was following the policy. McCaulou's on Clayton Road just lost a local customer over a 5 cent piece of tissue paper! As a Manager myself I would never argue with a customer over a piece of tissue paper. The woman who wrapped the first gift was great, the Manager, however, needs customer service training as we were not rude or inconsiderate at any time towards her or any staff members.

I'm not sure if y'all have a new manager or what's going on here but this was the cleanest most…read moreorganized I've ever seen the store when I visited today. As someone who has worked in retail for longer than I'd like to admit, the racks were sized someone had taken the time to wax all of them which makes sorting through all of the clothing, so much easier, and the amount of people helping to ensure the line was being managed was definitely appreciated. Unfortunately, I didn't find as many clothes as I had wanted to because I found the selection not so great, but I will say that your organization and service standards are greatly improved from previous visits at this location.

Very disappointed with my experience at Nordstrom Rack…read more I purchased a shirt for my daughter just two days ago, and when she tried it on at home, it didn't fit and was also extremely see-through. I went back to the store hoping to either return it or at least exchange it for something that would work. The cashier was actually very nice and tried to be helpful. She asked her manager about the return, but unfortunately, the manager was very blunt and came across as rude when explaining that because it was Labor Day weekend, they were not accepting returns for red tags. I understand that stores have policies, but not allowing a return or even an exchange on an item purchased just two days earlier because of a holiday-weekend policy doesn't make much sense to me. I would have appreciated a little more understanding and better customer service from management. I have always associated the Nordstrom name with good customer service, so this experience was especially disappointing. Unfortunately, I won't be returning to this Nordstrom Rack.

I absolutely LOVE this place... I just went in one day to check it out because i happen to see it…read moreevery time i went to pay my phone bill or to the sallys next door and now im hooked its my favorite place to go get clothes i go almost every week they always have new stuff and carry the best style of clothing etc... So happy i found this place, the owners and women that work there are super friendly and helpful also. You cant go wrong with this place!

I bought a pair of boots for my daughter for Christmas at the end of November. Anyways Christmas…read morecomes and my daughter boots are too big . I went back for a even exchange and the ass hole WOULDNT change them . Talking about you only have ten days to do a return . He wouldn't understand it was a gift and I only wanted a even exchange for a smaller size ! I lost my money and I will never go there again HORRIBLE CUSTOMER SERVICE ! I'm telling you don't waste your time there and if u do make sure it fits ! Fuck that store with its policies!

I love this place! The clothes are so soft feel like you are wearing pajamas to work. They are very…read morecomfortable rather you looking for clothes to wear and relax or just clothes for a night out. This is the place to shop. Reasonable prices and great staff. You won't be disappointed try them out !

I have several pieces from their warehouse sales and bought a beautiful white blouse at their…read moreoutlet store. I can never catch them open but they are worth checking back for-truly amazing clothes at amazing prices.

Beautiful shop with wonderful customer service - extremely helpful when I needed a favor.read more

A very stylish friend of mine asked me to take her here on a Mother's Day shopping excursion, which…read moreI was all too happy to do. The name and location gave me pause but the items inside were amazing - including my new favorite vintage sweatshirt from Raquel Allegra that I plucked from the sale rack. Liz was very fun to shop with and made us feel at home. I will be back.

To be clear this is a 5 STAR RATING for ALEXIS ONLY! All the other girls who I interacted with were…read moreunfortunately VERY disappointing and not helpful at all. ALEXIS is the exception though! She is extremely customer service oriented and truly believes in going out of her way to help the customer. I actually did not physically step into this Windsor store. On the contrary, my whole experience was remote and was completed over the phone. Which more often than not you would expect a lower standard of service via the phone. I connected with Alexis one day as she so happened to pick up the phone and generously offered to help me locate the dresses I was specifically looking for for my bridesmaids. Funny, I had called the store the day before and was very disappointed by how I was assisted so I tried my luck again for the second time around. Alexis clearly asked how she can help, and explained the process of returns, purchases via the online store vs the storefront, and ALL the options possible for me to find the dresses and the multiple sizes I needed. Since they didn't have the sizes I was looking for at her store, she's helped me in locating which store had the inventory and she also helped me transfer one of the dresses to the New York location so it would be more accessible for my sister to try it on and purchase. After multiple phone calls and multiple follow ups and a few hiccups here and there, Alexis pulled through and got it all done for me. Her responsiveness, communication, transparency, urgency, kindness, and all the above was extremely impressive. Ensuring I got a wonderful and positive customer experience. Please promote Alexis and give her a raise NOW! She deserves it and is a huge reason for your customer satisfaction and retention. Thank you x100000 to Alexis she definitely saved the world for me and these bridesmaid dresses. She did so with patience, thoroughness, calmness, and a genuine desire to help and serve the customer base. For the other ladies who work there. I think you all need some additional training to become stronger at your customer service skills. First of all many of you answer the phone speaking in such a fast pace that the caller can barely understand their name nor how they were welcomed. On top of that they need some alternative vocabulary to use which is more professional. These girls need to be re-evaluated in their performance reviews because they clearly are just there for a paycheck and could care less to help customers. They have attitude and an unwillingness to provide accurate or sufficient information when asked a question. Feedback is a gift and I hope this goes to who can make the change. Thank you ALEXIS YOU ARE AMAZING!

I visited today 10/13/2026 at 3:30 Pm to take my baby sister homecoming dress shopping…read more Unfortunately, it was a very uncomfortable experience. When we asked if she could use a dressing room a young lady at the front said to go in one. Quickly, while attempting to shut the door, a man who apparently works at the store bum rushed my sister and told her he needed to count how many items she had. This was so inappropriate and made her deeply uncomfortable as she was already in the dressing room and he pushed the door back open. She is 17 and this was a grown man. Not only this, but I noticed later that we were the only group with a number on the changing room door. All the other rooms had someone in them and a friend or family member outside but no number. When I reached in to help my sister with her dress a staff member ran over and pretended to look at some clothes to watch me.. The other customers items weren't being counted and they weren't being watched the way my sister and I were. We just happen be two people of color. This made what was supposed to be a fun experience really frustrating and uncomfortable. I would absolutely never go back.

They have what I need. Good selections of clothes hats etc. Good service. Value is good tooread more

it's an ok place but it's really expensive. i really liked it i got some dickie shorts and a ben…read moreDavis and another pair of shorts don't remember the brand. that added up to $100 i think even a lil more but yea really good if you just want some work pants like dickies also the lady was nice.

i took mama shopping, and she wanted to check out the DD's here in Concord. it is located next to…read moreRoss, and there is plenty parking all throughout the plaza although selection is extensive and good, the prices are up and slightly to the higher side: value is still ok

Grand Opening is today Sept 22. Stopped in to check out the new store. This is located next to the…read moreConcord Costco. dd's is very similar to Ross but even cheaper. They have affordable clothing and houseware. Staff was friendly and the store was very clean and organized. Ross will be opening next door to it soon.

Zara is my store for men's clothing . I bought all my clothes for my Italy trip and looked very…read moreEuropean

Horrible service without a smile. Return date on shipping…read morereceipt was today. yet in store hassled us saying no return allowed X amount of days past shipping date. Used my phone number for return initially. Left store. Returned after finding emailed receipt proving return date. The cashier first claimed couldn't tell me shipping date yet couldn't accept return. Find receipt in my email showing deadline date. After all that a refund was received. cashiers still gave me shit saying oh well this and that then gave refund. $170.00 wasted cause the inefficient cashiers and store PoS machines.

Fantastic new addition to The Barlow, a well curated vintage French themed home store with lots of…read moreone of a kind, unique items. From furniture to serving ware, EG has a wonderful offering of all things coveted. I couldn't walk away without some vintage dish towels, dyed in a modern grey tone. The have an online presence as well as a sister location in Concord that also serves as their warehouse. This is an inspirational decor store you must see if you enjoy curating your own surroundings or looking for a gift and certainly a designers playground.

I agree with the other reviewers on the other yelp page of this place (because there are two…read morepages). The owner is not friendly (the man). Bigtime narcissist/passive agressive vibes. My experience here was not good. I think they are more concerned with their "image" than their customers experience. They are obviously not in this for the money its more of a "hobby" for them. Do yourself a favor and check out the French goods on Etsy. Half the price and better vibes.