Damn, I'm not usually one to leave bad reviews but I actually REGRET not chewing out the staff that…read morewas in today. Mind you, this store only has one of each size out on the floor so you HAVE to rely on staff in order to ****ing buy anything. My partner and I came in to buy 4 shirts, shoes, shorts, a tie, and potentially even a suit. We asked to see the shirts to which the employee gave us a HUGE attitude and refused to go in the back or even use the store device to check for other sizes?? He handed us a shirt in the wrong color & size from off the floor instead, saying "well, they all have the same fit so..." which I don't understand because the store is only about 400 sq feet, we were the only customers there, and there's only sample sizes so it's not like he has to standardize anything??? Not to mention, we were in about four hours before closing, so I can't think of any reason for this unwillingness to help. Any time we asked to try on something, we were met with some excuse to not have it. I can only assume that the staff here doesn't work on commission because we even asked to order stuff that wasn't available in-store to which we were told to just "do it [ourselves]" on the phone. I worked in retail for seven years, and am always cautious to treat other staff members with utmost respect, but the way this particular employee behaved towards my partner was completely unprofessional and outright ugly. Completely disappointed. Despite loving the clothing here, we certainly won't be back -- and seeing how many other one star reviews there are for the terrible service... I definitely think management should look into improving their hiring practices.

This place is a great shopping experience. Ishmael the manager is wonderful amd Crystel is super…read morenice. Everyone here is always so helpful amd professional. They have a wide variety and are all about fitting you amd customizing your style and size to make you comfy amd give you the best shopping experience ever. The Store is small but they are super great at accommodating amy needs amd Can order anything to your home for free delivery and super fast. Exchanges are also easy.

They have what I need. Good selections of clothes hats etc. Good service. Value is good tooread more

it's an ok place but it's really expensive. i really liked it i got some dickie shorts and a ben…read moreDavis and another pair of shorts don't remember the brand. that added up to $100 i think even a lil more but yea really good if you just want some work pants like dickies also the lady was nice.

The male Atlas finally has his female Athena! The very first A&A store to be found anywhere, it's…read morethe anchor retail space found under the clock tower for Crescent Plaza. Atlas, i.e. men's apparel, accessories, and items are front and center when you walk in the door. Athena, i.e. women's apparel, accessories, and items are to the right of the entrance. The clothing is hip and cool, and the fabrics and high quality. The jeans are lux and the tops are cozy and feel good to the touch. It's a larger space than the Atlas location in Walnut Creek, so they're able to carry a lot of styles for both men and women! Speaking of styles, their displays are set up by trend and not by vendor, so you can quickly put together a casual, trendy, or sophisticated outfit. They are the *only* place that carries the G-Star brand for BOTH men AND women outside of G-Star retail locations. Other vendors in their collection include the Canadian labels Dex and Tulle. In addition, they carry the Groceries label, created by a local from Pleasant Hill : ) Their target market is from 25 y.o. - 50 y.o., but the owner said that he hopes that younger and older clients will find their clothing accessible as well. *Note: The clock tower will be getting a makeover, as well as the doors to the store, and ultimately the entire plaza to make it more of a shopping destination, so watch for changes to come! *Tip: You can find out about their in-store wine tasting events with Do-Good Wines on their Facebook page : )

A & A has a great selection of really awesome duds for both women and men!…read more Over and above the cool threads, they carry some pretty awesome gift items too :-) No question in my mind this place is a veritable treasure trove - highly recommended!

Exceptional customer service and apparel, everything fits like a glove and the style works on the…read morecourse and on casual Fridays. Definitely a great place to shop.

Came in to the store earlier this evening to shop. Bought a couple of hats. The young kid who rang…read moreus up was courteous and kind but a young taller kid came from the back and was rude and a bit of a DB. Bad customer service, was not helpful at all and just leaned against the counter watching basketball the whole time. Waste of payroll.

This location is great and the staff were sweet! I love this location because it's convenient with…read morethe other stores around. However, I just don't like coming here during their sales. It's beyond messy and hard to look around. They should definitely have a couple more people to help out with organizing the store and making sure things aren't all over the floor. I know it's a busy time and it's hard to keep up but the Pleasanton Zara seems a lot easier to shop at and a little bit "cleaner".

If I could give negative stars, I would for the awful service! A lot of improvement needed and…read morebetter CS training. After standing in a long line to the cashier, I asked the lady cashier for a stock check because the shirt I got had loose threads and no other size on the rack. She found one and they need to get it from the stockroom, which would take additional 5-10min. She gave me instructions to pick up the item at the front of the store, on the Collections rack. I thought I could purchase the shirt and wait for it at the front...but no she sent me away. (I didn't understand why I had to leave the cashier after waiting in a long line, pick up the item I was trying to purchase at the front door area, then go back to the cashier again to purchase the item. What a weird process! Never experienced this with other stores.) I had to reiterate, that I just lined up for 10min and I don't want to have to line up AGAIN. She said, "no, you don't line up again. Just go to the side(front of cashier), and WE'LL take you IN FRONT of the line." Ok, I thought that was fair. I left and waited another 5min-10min for the replacement shirt. Walked back to the side of the cashier, front of the line. There was a different cashier, 1 person in line for purchase, and 1 person to the right at Return/Exchange line. The Cashier didn't acknowledge me when he saw me(like "do you have any question, or I'll be right with you.."). When he finished with a customer, I approached the cashier, explained that I picked up the item from stock and I was told to come back to the front of the line. Then he told me with an attitude that,"you just got here and I need to help the person in line." I further explained that I was at the cashier earlier, but was told to leave to pick up the stock and return to the front of the line. He said, with an eye roll, "well, I didn't tell you that." So I stood in line again, and waited for the 3rd time! When he finished with the customer, he wouldn't assist me, and called the other person in line for returns, avoiding me. So I stepped closer again to the cashier, asking for assistance. He moved away from me to use the other cash register, took the other customer, and told me why he wouldn't assist me, "I don't like your attitude." I was surprised..and I answered back, "you don't need to like my attitude, but you guys should know how to follow your "OWN PROCESS AND PROCEDURES." (It's ashamed that you employ a person who can't deliver professional service, who needs more training to follow Zara's OWN process!!!) Maybe if I was instructed to go back in line after waiting for the replacement stock, I would've decided then if: 1-it was worth the wait to go back in line again 2-additional wait time for a replacement stock 3-or purchase the shirt I originally lined up for, but live with the poor quality of loose threads on the seams and collar. I would've went back in line, in peace, and not be harassed by your own employee. No wonder, you guys have 1.5stars on YELP! It's embarrassing. If more customers shopped online, you're jeopardizing the dying practice of professional customer service, and corporate could close down the store, and jobs would be on the line. I'm in customer service so I know how it is to properly treat a paying customer.

I love love love this Macy's…read more My husband and I were shopping last winter for a great Gatsby roaring 20s party. A woman who worked in the men's section, by the name of Perla, helped us. We would not have known how to sort through all of the brands and styles of suits and tuxedos. She listened to what we needed and gave us her expert opinion. We ended up buying what she suggested and also got a very nice Men's winter dress jacket. It's felt like such a blessing that she was there and could help us. Months later, my son was visiting from college and needed a new suit for a wedding. While we were on our way there, I was thinking about her and hoping that she was there. She was at the counter and was able to come and take the time to help us. We found him a new suit, shirt, and a pair of shoes. I'm so impressed by how she was able to cut through all of the noise there and help us find something that worked for our needs. She's very kind and helpful. And I appreciate that She offers her opinions. It felt like having a personal shopper guide us. That matters a lot, especially I think in this day and age because often stores don't have that many people helping on the floor. If I hadn't worked with her before, I would never have known that I could even ask somebody to do what she did. She took the overwhelm out of the shopping experience. I give her five stars! Perla represents something rare and valuable that reflects well on Macy's and I wanted to share my thoughts about my experiences with her. I also felt like nothing about what she suggested was over the top and we actually chose to buy more than she suggested. It didn't feel like she was pushing merchandise on us. I mean, I am the one that went looking for her because of the way that she was with us the first time.

Stopped in just to walk around but saw they had a great sale on jeans. Quickly found what I was…read morelooking for and the 40% sale has me sold. The best part of the experience though was the help I received from Tanya in the Men's Department. She was kind, welcoming, and made sure I had the best experience possible. I don't live in the area but next time I'm here, I hope she is too!

My favorite place to go!!! ALO =)…read more Okay, so I was supposed to leave this review months ago, but here I am. Sorry you guys. I love this location, it's always SUPER CLEAN and VERY AESTHETICALLY PLEASING and these are things I go for. Parking is tough tho, they do have a parking garage but idk I hate parking in their parking garage for some reason. So, I park across the street from the shopping center inside Safeway parking, but you guys are not supposed to do this lol. Anyways, they accept cash and card. They are always fully stocked on items at this location, I have been numerous of time and they have always had everything I needed and wanted this is a HUGE PLUS. I wish I can remember the sales associate that helped me with everything when I was just last there, I want to say her name was BRITTANY, she is literally a gem and super nice/cute. I also met their manager, TAYLOR I believe his name was and he even shook my hand, this spoke VOLUMES to me and he was EXTREMELY NICE. I have to point this out because of a lot of managers are not ever twice nice, or people friendly, let alone want to shake your hand. But he was everything and more and he seemed so well put together himself, ima skin girl girly, and remind you this is from months ago, I went and forgot to leave me review but I still remember how clear his skin was. So shoutout to him!!!! Now, I have to give only one con I sort of don't feel, when I come and I look like a bum lol and want to be in & out. I am not treated as nice or friendly by some of the "pretty girls" they turn into "mean girls" and I really dislike this, we shouldn't treat people let alone your customers a certain way because of how they look when they come in. Please do not profile us, you don't know who we are, what we are going through, and our clothes/looks does not define us as a person or how much we are going to spend in your store because how we look when we come in. But other than this, I love them. But I have to give them 4 stars just because of this. Check them out!

I came into Alo to do an exchange and try on a few items I was interested in, and unfortunately the…read morecustomer service was really disappointing. This is the closest Alo location to me, and I've visited many times. Out of all my visits, I've only had one truly great experience - and that was back in October 2025. Most of the time, no one greets me or asks if I need assistance, which is why I end up doing about 90% of my shopping online and only come in-store for returns or exchanges. During this visit, I was quickly browsing and trying things on when a tag must have come off one of the items. I was in a bit of a rush, but I'm always intentional about what I select. The associate working the fitting room never introduced herself and made me feel uncomfortable, as if I was being treated with suspicion rather than as a customer. I'm not sure if the reaction was due to my race, the tag, or something else, but the interaction felt unwelcoming and unprofessional. As someone who shops the brand regularly and is part of their "All Access" rewards program - and even gets invited in for personal shopping - this experience was disappointing. I'll likely stick to online shopping moving forward. Alo, there's definitely an opportunity here to better train staff on customer service and how to treat loyal customers.

How much does a tissue paper cost?…read more Today I took my 83 year old mother out shopping to buy a baby shower stuffed animal. Her total purchase was $31. (2 stuffed animals purchased separately) I also purchased 3 baby books totaling $31. My mother asked for one of the stuffed animals to be wrapped in tissue paper to stay clean, and the woman who assisted her was very friendly and very accommodating to her disabled condition. However, the manager, D.Green, who checked us out at the register was reluctant to give us one more piece of tissue paper for the second stuffed animal when my mother asked for it - because it did not make the $20 minimum purchase gift wrap requirement. My mother did not ask for it to be gift wrapped. She asked for a piece of tissue paper, just so the fuzzy animal stayed clean. When the manager told my mother the purchase did not qualify for a piece of tissue paper, I spoke up and said I just bought $31 of books, does that qualify? She replied, 'no, that's on a different receipt' We left without the piece of tissue paper. I called the Store, and coincidently the Manager is who checked us out. I spoke to her because my mother was very upset and is a local resident. I do not live in the area. The manager stated she was following the policy. McCaulou's on Clayton Road just lost a local customer over a 5 cent piece of tissue paper! As a Manager myself I would never argue with a customer over a piece of tissue paper. The woman who wrapped the first gift was great, the Manager, however, needs customer service training as we were not rude or inconsiderate at any time towards her or any staff members.

They have cute clothes. Bought a cute dress and some leggings and tank tops for vacation. Helpful…read moreladies work there. Good quality, classic clothing.