Good location with plenty of stock. Even during the week. The line is short during the weekdays,…read morebut realize as the weekends or towards the end of the week expect long line. Let's have as quick and check out was nice and fast. Ross at Ross

I like coming to Ross and browse. Reasonable prices and stylish items. Sometimes it is a hit and…read moremiss when you find a clearance deal. You do need to find time to look around racks. There can be a line to checkout at times, but overall ok.

While walking around the Vineyard Shopping Center in Concord, we came across a nice department…read morestore called McCaulou's. It is a really nice department store that sells Men's, Women's, Junior's, and Children's clothing, cosmetics, shoes, toys, books and gifts. They also had a sale going on for clothing. The staff greeted us when we walked in. The inside was one huge space that was decide into different departments. I was immediately drawn to the beautiful displays of stationary and gifts right when we walked into the store. This store reminded of me of a store called Gottschalks department store that used to exist in Fresno California. They closed in the early 2000's. I loved that store and this place brought back many good memories of shopping there. Everything was so orderly and displayed so beautifully. The staff were exceptionally personable and friendly. I loved it here! They had a really nice men's department and shoe department. I didn't have a chance to thoroughly look at the women's section. I'll have to do that, the next time I come. I loved the kitchen items they had on display for entertaining. I ended up finding some really cute kitchen towels with kitty's all over them. I also found a nice baseball style hat with a lovely floral design on it, in the stationary section. They had lots of great gift ideas and unique items. I would definitely come here again in the future. I saw online that they have more locations in the North and East Bay, as well as Stockton. I hope to check out some of the other locations when I'm visiting those cities.

How much does a tissue paper cost?…read more Today I took my 83 year old mother out shopping to buy a baby shower stuffed animal. Her total purchase was $31. (2 stuffed animals purchased separately) I also purchased 3 baby books totaling $31. My mother asked for one of the stuffed animals to be wrapped in tissue paper to stay clean, and the woman who assisted her was very friendly and very accommodating to her disabled condition. However, the manager, D.Green, who checked us out at the register was reluctant to give us one more piece of tissue paper for the second stuffed animal when my mother asked for it - because it did not make the $20 minimum purchase gift wrap requirement. My mother did not ask for it to be gift wrapped. She asked for a piece of tissue paper, just so the fuzzy animal stayed clean. When the manager told my mother the purchase did not qualify for a piece of tissue paper, I spoke up and said I just bought $31 of books, does that qualify? She replied, 'no, that's on a different receipt' We left without the piece of tissue paper. I called the Store, and coincidently the Manager is who checked us out. I spoke to her because my mother was very upset and is a local resident. I do not live in the area. The manager stated she was following the policy. McCaulou's on Clayton Road just lost a local customer over a 5 cent piece of tissue paper! As a Manager myself I would never argue with a customer over a piece of tissue paper. The woman who wrapped the first gift was great, the Manager, however, needs customer service training as we were not rude or inconsiderate at any time towards her or any staff members.

I really like this store. This particular store feels bigger than some of the other ones nearby,…read morehas a larger selection, is often organized and parking hasn't been bad. I love coming in to see what I may find today. You just never know when you may find some incredible bargain. But the customer service is unfortunately lacking. The individuals at the register are often rude and lack the basics of customer service. They also got rid of their scanning systems, which makes it less convenient and harder, as you have to wait in line at the changing room to get pricing.

Very disappointed with my experience at Nordstrom Rack…read more I purchased a shirt for my daughter just two days ago, and when she tried it on at home, it didn't fit and was also extremely see-through. I went back to the store hoping to either return it or at least exchange it for something that would work. The cashier was actually very nice and tried to be helpful. She asked her manager about the return, but unfortunately, the manager was very blunt and came across as rude when explaining that because it was Labor Day weekend, they were not accepting returns for red tags. I understand that stores have policies, but not allowing a return or even an exchange on an item purchased just two days earlier because of a holiday-weekend policy doesn't make much sense to me. I would have appreciated a little more understanding and better customer service from management. I have always associated the Nordstrom name with good customer service, so this experience was especially disappointing. Unfortunately, I won't be returning to this Nordstrom Rack.

I bought a pair of boots for my daughter for Christmas at the end of November. Anyways Christmas…read morecomes and my daughter boots are too big . I went back for a even exchange and the ass hole WOULDNT change them . Talking about you only have ten days to do a return . He wouldn't understand it was a gift and I only wanted a even exchange for a smaller size ! I lost my money and I will never go there again HORRIBLE CUSTOMER SERVICE ! I'm telling you don't waste your time there and if u do make sure it fits ! Fuck that store with its policies!

I absolutely LOVE this place... I just went in one day to check it out because i happen to see it…read moreevery time i went to pay my phone bill or to the sallys next door and now im hooked its my favorite place to go get clothes i go almost every week they always have new stuff and carry the best style of clothing etc... So happy i found this place, the owners and women that work there are super friendly and helpful also. You cant go wrong with this place!

I love this place! The clothes are so soft feel like you are wearing pajamas to work. They are very…read morecomfortable rather you looking for clothes to wear and relax or just clothes for a night out. This is the place to shop. Reasonable prices and great staff. You won't be disappointed try them out !

I have several pieces from their warehouse sales and bought a beautiful white blouse at their…read moreoutlet store. I can never catch them open but they are worth checking back for-truly amazing clothes at amazing prices.

Beautiful shop with wonderful customer service - extremely helpful when I needed a favor.read more

A very stylish friend of mine asked me to take her here on a Mother's Day shopping excursion, which…read moreI was all too happy to do. The name and location gave me pause but the items inside were amazing - including my new favorite vintage sweatshirt from Raquel Allegra that I plucked from the sale rack. Liz was very fun to shop with and made us feel at home. I will be back.

i came with my sister to pick her xmas fit, and it was a success. i had never been in here,…read morealthough i regularly go to this mall, but it was a great first for me. there are fitting rooms accessible, and staff on the floor for assistance

the store manager at the Concord Windsor is rude and has a terrible attitude. I've been to other…read moreWindsor locations and never had an issue, so clearly the problem is her. How do you expect customers to come back when your manager has that kind of attitude? I'd rather take my money to a different Windsor location than deal with that again. That kind of behavior is exactly how you lose customers and sales, and unfortunately that falls on her. If you're a manager, customer service and professionalism should be the bare minimum. Talking to people with attitude and disrespect is unacceptable. If you're miserable in your job, don't take it out on customers. The other employees were kind and helpful, but the manager seriously needs customer service retraining.

They have what I need. Good selections of clothes hats etc. Good service. Value is good tooread more

it's an ok place but it's really expensive. i really liked it i got some dickie shorts and a ben…read moreDavis and another pair of shorts don't remember the brand. that added up to $100 i think even a lil more but yea really good if you just want some work pants like dickies also the lady was nice.

If I could give negative stars, I would for the awful service! A lot of improvement needed and…read morebetter CS training. After standing in a long line to the cashier, I asked the lady cashier for a stock check because the shirt I got had loose threads and no other size on the rack. She found one and they need to get it from the stockroom, which would take additional 5-10min. She gave me instructions to pick up the item at the front of the store, on the Collections rack. I thought I could purchase the shirt and wait for it at the front...but no she sent me away. (I didn't understand why I had to leave the cashier after waiting in a long line, pick up the item I was trying to purchase at the front door area, then go back to the cashier again to purchase the item. What a weird process! Never experienced this with other stores.) I had to reiterate, that I just lined up for 10min and I don't want to have to line up AGAIN. She said, "no, you don't line up again. Just go to the side(front of cashier), and WE'LL take you IN FRONT of the line." Ok, I thought that was fair. I left and waited another 5min-10min for the replacement shirt. Walked back to the side of the cashier, front of the line. There was a different cashier, 1 person in line for purchase, and 1 person to the right at Return/Exchange line. The Cashier didn't acknowledge me when he saw me(like "do you have any question, or I'll be right with you.."). When he finished with a customer, I approached the cashier, explained that I picked up the item from stock and I was told to come back to the front of the line. Then he told me with an attitude that,"you just got here and I need to help the person in line." I further explained that I was at the cashier earlier, but was told to leave to pick up the stock and return to the front of the line. He said, with an eye roll, "well, I didn't tell you that." So I stood in line again, and waited for the 3rd time! When he finished with the customer, he wouldn't assist me, and called the other person in line for returns, avoiding me. So I stepped closer again to the cashier, asking for assistance. He moved away from me to use the other cash register, took the other customer, and told me why he wouldn't assist me, "I don't like your attitude." I was surprised..and I answered back, "you don't need to like my attitude, but you guys should know how to follow your "OWN PROCESS AND PROCEDURES." (It's ashamed that you employ a person who can't deliver professional service, who needs more training to follow Zara's OWN process!!!) Maybe if I was instructed to go back in line after waiting for the replacement stock, I would've decided then if: 1-it was worth the wait to go back in line again 2-additional wait time for a replacement stock 3-or purchase the shirt I originally lined up for, but live with the poor quality of loose threads on the seams and collar. I would've went back in line, in peace, and not be harassed by your own employee. No wonder, you guys have 1.5stars on YELP! It's embarrassing. If more customers shopped online, you're jeopardizing the dying practice of professional customer service, and corporate could close down the store, and jobs would be on the line. I'm in customer service so I know how it is to properly treat a paying customer.

Horrible service without a smile. Return date on shipping…read morereceipt was today. yet in store hassled us saying no return allowed X amount of days past shipping date. Used my phone number for return initially. Left store. Returned after finding emailed receipt proving return date. The cashier first claimed couldn't tell me shipping date yet couldn't accept return. Find receipt in my email showing deadline date. After all that a refund was received. cashiers still gave me shit saying oh well this and that then gave refund. $170.00 wasted cause the inefficient cashiers and store PoS machines.

First time visiting this store today, didn't even know it existed until I was looking for a new…read moredress shirt. I called to make sure the one I wanted was in stock and they offered to hold it for me until I got down there, very kind. When I got there, I was greeted and asked how they can assist me. They already had my shirt waiting for me behind the counter, the employee double checked the shirt for any issues and saw a mark on it. He advised it would be just a moment while he steamed it. Upon doing that, he informed me he found a pin hole in the shirt and it was not acceptable to sell. I thought I was out of luck but the employee assured me it was no issue and had other colors to show me. I ended up getting the melrose in classic fit. Didn't even try it on. Got to the event I was working, put it on, and it was perfect. Incredibly comfortable shirt with great service. They have themselves a new customer.

Shout out to Jeremy for making suit shopping such a quick and efficient experience! Brought my…read morehusband in to get a suit on short notice because the one we have isn't going to work out. Jeremy listened to my concerns, helped us shop around and explore options, and ultimately guided us to find a versatile suit that will work for many occasions. Our appointment was less than 45 minutes. We wanted to be in and out and he made that happen! He also kindly marked the areas to tailor because we needed a hem faster than their turn around time. Such a nice man to work with. Definitely recommending our friends and family to Jeremy at State & Liberty in the future.