To be clear this is a 5 STAR RATING for ALEXIS ONLY! All the other girls who I interacted with were unfortunately VERY disappointing and not helpful at all. ALEXIS is the exception though! She is extremely customer service oriented and truly believes in going out of her way to help the customer. I actually did not physically step into this Windsor store. On the contrary, my whole experience was remote and was completed over the phone. Which more often than not you would expect a lower standard of service via the phone. I connected with Alexis one day as she so happened to pick up the phone and generously offered to help me locate the dresses I was specifically looking for for my bridesmaids. Funny, I had called the store the day before and was very disappointed by how I was assisted so I tried my luck again for the second time around. Alexis clearly asked how she can help, and explained the process of returns, purchases via the online store vs the storefront, and ALL the options possible for me to find the dresses and the multiple sizes I needed. Since they didn't have the sizes I was looking for at her store, she's helped me in locating which store had the inventory and she also helped me transfer one of the dresses to the New York location so it would be more accessible for my sister to try it on and purchase. After multiple phone calls and multiple follow ups and a few hiccups here and there, Alexis pulled through and got it all done for me. Her responsiveness, communication, transparency, urgency, kindness, and all the above was extremely impressive. Ensuring I got a wonderful and positive customer experience. Please promote Alexis and give her a raise NOW! She deserves it and is a huge reason for your customer satisfaction and retention. Thank you x100000 to Alexis she definitely saved the world for me and these bridesmaid dresses. She did so with patience, thoroughness, calmness, and a genuine desire to help and serve the customer base. For the other ladies who work there. I think you all need some additional training to become stronger at your customer service skills. First of all many of you answer the phone speaking in such a fast pace that the caller can barely understand their name nor how they were welcomed. On top of that they need some alternative vocabulary to use which is more professional. These girls need to be re-evaluated in their performance reviews because they clearly are just there for a paycheck and could care less to help customers. They have attitude and an unwillingness to provide accurate or sufficient information when asked a question. Feedback is a gift and I hope this goes to who can make the change. Thank you ALEXIS YOU ARE AMAZING! read more

I visited today 10/13/2026 at 3:30 Pm to take my baby sister homecoming dress shopping. Unfortunately, it was a very uncomfortable experience. When we asked if she could use a dressing room a young lady at the front said to go in one. Quickly, while attempting to shut the door, a man who apparently works at the store bum rushed my sister and told her he needed to count how many items she had. This was so inappropriate and made her deeply uncomfortable as she was already in the dressing room and he pushed the door back open. She is 17 and this was a grown man. Not only this, but I noticed later that we were the only group with a number on the changing room door. All the other rooms had someone in them and a friend or family member outside but no number. When I reached in to help my sister with her dress a staff member ran over and pretended to look at some clothes to watch me.. The other customers items weren't being counted and they weren't being watched the way my sister and I were. We just happen be two people of color. This made what was supposed to be a fun experience really frustrating and uncomfortable. I would absolutely never go back. read more

i came with my sister to pick her xmas fit, and it was a success. i had never been in here, although i regularly go to this mall, but it was a great first for me. there are fitting rooms accessible, and staff on the floor for assistance read more

Windsor - Accessories Near Me - Concord, California

the store manager at the Concord Windsor is rude and has a terrible attitude. I've been to other Windsor locations and never had an issue, so clearly the problem is her. How do you expect customers to come back when your manager has that kind of attitude? I'd rather take my money to a different Windsor location than deal with that again. That kind of behavior is exactly how you lose customers and sales, and unfortunately that falls on her. If you're a manager, customer service and professionalism should be the bare minimum. Talking to people with attitude and disrespect is unacceptable. If you're miserable in your job, don't take it out on customers. The other employees were kind and helpful, but the manager seriously needs customer service retraining. read more

I have had excellent customer service at this location. All of the staff have been super helpful and friendly while helping me to find the perfect outfits. The manager is wonderful as well! Thank you! read more

Vivian was super nice out helping out my friend! However There was this one worker don't know her name but she had braids and a stank attitude. I smiled at her multiple times and never got one smile back. Super rude when she was checking me out and when I seen a girl asked if she could help her put away some clothes she just told her "you can put it over there yourself" mind you, that girl had a handful of clothes and was struggling. When it came to me, same thing she told me to put it away myself. I told her to have a good day and smiled and she just mugged me. Is it the end of the world? No. But I've worked plenty of jobs and she's useless and rude. read more

My Daughters went to pick out a dress for the 8th grade dance. The cashier Ashley was very rude giving my oldest daughter attitude. They were the only ones in line and Ashley was busy doing something else and finally acknowledged them, she couldn't sign In to her terminal and started slamming her keyboard, she was very sarcastic with her remarks towards my daughters and at the end she tossed the receipt at them and stuffed my daughters dress in a tiny bag, I don't care how bad of a day you had! Treat your customers with respect and be nice because you never know who you are being rude to, Ashley is lucky my wife wasn't with my daughters because it would have been a different story read more

Windsor - Accessories Near Me - Concord, California

My daughters and I went to Windsor in Sun Valley Mall twice. The first time, the young lady working there was very helpful, kind, and accommodating. I purchased a dress for my eldest daughter's graduation. When she got home, she felt it was too short after wear it around the house a couple times. She took off the tags because she thought she'd keep it, and she's only 14. We went back on Wednesday and boy, oh boy, did the atmosphere change! We wanted to return the $50 dress. The green-haired, overweight, woman working the cashier looked it over for about 10 minutes before she told me she couldn't return it, even though I had the receipt! Her explanation was because the tags were not on the dress. The only reason I gave this store a single star was because of the nice young lady on our first visit. Other than that, I'm out $50, on a dress that was not worth it materially, or mentally. *** Edit: I received a response from their management team. She was understanding and respectful. She offered for me to return the dress at my convenience. read more

I think this is a good store to hit up for dresses! Got an awesome one online from this store and ended up coming in to try more in person. Good place for bridesmaids dresses that are unconventional in my opinion. read more

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I have to say, I am thoroughly impressed! Who wouldn't be excited about finding a formal dress at an affordable cost?! I got suckered into going to an event that required me to play dress up. I figured that I would just find something in my closet and call it a day. However, a closer look into my closet revealed that I didn't have diddly squat to wear! So, off to the Sunvalley Mall I went to see what I could find. I initially tried my luck at Macy's but that didn't work out so well. I was just about to go to Ross when I walked down to the other end of the mall, and strolled passed this place. I had never noticed this store before, but the dresses on display let me know that I needed to be there. Talk about beautiful dresses at super affordable prices! I was stuck in that changing room for over an hour. Yes, your girl was trying on every damn formal dress that I could find in my size! Speaking of sizes, I was actually able to find a decent selection of dresses in a size large which is something that I've struggled with when searching at many of these small boutique stores. The only downside is that they have minimal to no X-large sizes and nothing beyond that. Not sure if this will change in the future, but for right now they seem to mainly cater to the small and medium sized. Womp womp. The store is still new but I'm hoping that they will expand their customer base with bigger sizes in the future. Aside from dresses, they also carry fun accessories like jewelry, shoes, and hand bags. I really love the setup of the store as they make everything really easy to find! Their casual and party dresses are in the front and their formal gowns and dresses are located in the back. Formal dress prices range from $40 - $120 which isn't bad at all for the quality. They also stock some of the best colored dresses here too! I saw some really nice blues, deep purples, reds, and greens out on the racks. I ended up purchasing a long dark blue gown with a deep low cut front for only $80! The dress was comfortable and I got many compliments on it! The ladies working here are super sweet! They checked in on me while I was looking for dresses and while I was in the changing room. The store closes at 9, but they stay open for their customers who are already in the store until 9:30 as a courtesy! I hate to keep store associates waiting, but I do like the concept of letting the customer have just a little bit more time to finish up their shopping. There are no returns allowed on their formal items, but who would want to return such beautiful dresses?! Overall, I'm really impressed with Windsor and I'm looking forward to future visits to their store. read more

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ABSOLUTELY HORRIBLE CUSTOMER SERVICE. Not only do their associates lie to get more money but the manager is completely disrespectful and rude and non-accommodating whatsoever. Will not ever recommend this location to anyone. read more

The customer service is absolutely terrible. The employees are disgustingly rude. Good luck trying to find some decent help because you won't find it there. read more

Been here a couple of times and the place was clean and clothing is always nice. I feel like the workers are just there to get money and do not like their job at all. The store is very small and right as you walk in the workers act like they do not see you to greet you along with how whenever you are looking for someone it feels like nobody wants to help you, and if they do they have a bad attitude. I do not know if it's the workers who are the in the wrong or the management maybe working them too hard... maybe they are slim on workers? It makes me not feel like shopping here, so I do not unless I really need something from there. Only reason I am giving this place a 2 out of 5 and not a 1 is because I like their clothing and the store does not look like a disaster. read more

Such good service!! I swear I was greeted by every person working there asking if I found everything okay. I especially want to acknowledge Ashley for her positive attitude and willingness to help me. read more

This Windsor is well stocked but sadly they refuse to open another cash register. Been here for 15-20 minutes but they refused to open another register. I was the second to ask. She didn't care if we were waiting so long. read more

Windsor - Longest line I have ever been in! Cashier is moving slowly. - Accessories Near Me - Concord, California

Won't allow returns OR store credit if tag has been removed and there are no exceptions. Store credit would at least be Update: I decided to give them another shot because a friend was in the store shopping and had a much more pleasant experience. The gal went out of her way to help me find my size in the outfit on the mannequin and I think I got a discount because they didn't have the full outfit that was displayed. Thank you! PS I still haven't removed my tags read more

Had an awesome experience on Friday. Went in looking for a bachelorette outfit and the staff were so helpful. They asked what I was looking for and one girl went out of her way to go shop the store for me and put together a bunch of outfits I could wear. This was super helpful, as I hate to shop, and I had a great time even though I ended up not buying anything. The one thing about this store is the clothing is on the smaller side and it's hard for bigger girls to get anything there. It's hard because their clothing is so cute! Overall, the staff was amazing that night and I genuinely appreciated them. read more

I had the hardest time finding a formal gown for my company's Christmas party last year. All of the dresses I liked were exclusively online and were way out of my price range. I had no idea that we had a local, affordable, formal boutique until I stumbled across this yelp page and I'm so glad that the previous reviewer posted multiple pictures!! This store has a good mix of gorgeous gowns and cocktail dresses. I ended up finding a long sleeved black, sparkly dress that received tons of complements. So happy that this store is local and I wasn't forced to gamble with online shopping. read more

My review is specifically tailored towards Brittney who works at this location. Brittney has such amazing customer service, as soon as you walk into the store she's greeting you. I was looking for a dress for my daughter and she showed us a couple of options and helped my daughter find the right one. I'm very happy and appreciative for her knowledge. I will definitely be coming back because of her. read more

This review if for Alexis, she saved my weekend plans, she pick out my outfits and accessories very understanding of what I was looking for and gave me tips. Great customer service read more

I came in last minute as the store was closing, and Britney was amazingggg. She helped me through the process of finding my interview outfit quickly and efficiently. I experienced the best customer service I've ever received in any store. Thank you so much Britney, your kindness was more than appreciated! I will definitely be back. read more

Went in to do some Christmas shopping for all the women in my family, as I was talking on the phone I went to put a mint into my mouth and was yelled at by the store associate in the first 5 seconds. (taller, slimmer, darker skin tone) needless to say I'm extremely understanding but that was not acceptable and I will never be returning to this store again. It's called respect and more importantly it's called common sense and I refuse to have a 16 year old try and scold me for a quick action. Do not give your money here or shop online to smaller businesses. Learned my lesson. read more

Britney has really sweet service, she's very patient and loyal to all of her customers.

A dress that's cost me almost $70 that the zipper wouldn't break so fast. Also, I got a second outfit, and they left the alarm on. The store is too expensive to have these simple mistakes. read more

This Rating is for Britney! I would give her a 10 star rating if there was because she understands fashion, every time I walk into the store it's only because I know Britney will be there with a smile on her face welcoming and so genuinely kind enough to help me figure out my outfits. She is such a sweet heart and always on top of things, she is definitely a multitasker helping 5 lr more people at the same time! I have noticed every location Britney goes to she tends to work some magic with the place being so neat and have customers want to come back, and that's me because I'm in the store at least twice a month. I will continue to go shopping at this store unless she moves to another location! read more

Don't waste your time with this over-priced clothing, just to be followed around by employees who think you're attempting to shoplift. I have tried to give this place a chance on multiple occasions, but they consistently prove me right. They are poorly trained and by the looks of the other reviews, i'm not the only one who feels this way. I can take my hard-earned dollars elsewhere, where I won't be belittled. I don't recommend this place to annnyyyyyone. read more

Customer service is so bad , it's so important to have good employees working retail . I'm so disappointed ever single time I come . Crappy crappy . Including managers . Help this store ASAP read more

Today I came in the store and purchased a shirt I was rang up by Kiana who I have never seen in there before she was super sweet and friendly! She signed me up for their rewards program which I never knew existed. I shop in the store pretty often so I'm really excited about that. I never usually write reviews unless I feel like they are really deserved and I feel like Kiana definitely deserves one! Thank you for your great customer service! read more

The sweetest employees! They took the time to help me find the perfect outfit. They also steamed my dad's shirt free of charge!

I really wanted to write a nice review about this store here because of one the sales associate but overall I can not do that. A friend and I we're shopping today and we had security called to come in and watch us, we knew because us both use to work in that same mall and has seen it all before. Definitely felt discriminated against and will be spreading the word about this location, it's unacceptable!! 1/15/19 read more

I had the worst customer service that I've ever experienced in my whole life, the employees were very young which wasn't a problem until they had attitudes and were laughing at me and the questions I asked, after I had purchased my dress she then proceeds to tell me that there is a no refund policy which is okay but she told me after I bought the dress, we then went to another employee to talk about the experience we had just had and they both started laughing. It was very insulting and I will not be shopping there again. read more

Everyone was nice except a really skinny girl who was mad had attitude, seems she didn't want to help me.

I walked in looking for outfits for Vegas, and found a beautiful selection of matching pieces and dresses. Great store with a wide range of selections. However, workers in the Fairfield location show they deserve a better manager. Went in and the manager in the morning shift (Andrea) was so rude, and uninterested, I had to leave items on hold and come back later when she wasn't there. I asked her not once but three times for help getting a dress down and left with no help. Would love discussing with corporate because with such beautiful selection of clothing, deserves at least workers that care about its consumers. read more

Found a beautiful dress and they have great priced clothing but sadly the customer service is awful everyone was exceptionally disrespectful and not helpful at all. I had a complaint so I directed myself to a worker who gave me no help or sympathy just a life lesson for no reason. read more

This is for Alexis !! Every single time i go in to look for something she's always helpful and gives her opinion,she's even complimented me before. Such good customer service. Never fails me in any way read more

Super unprofessional staff. There is one manager that sucks. She said she'd have my outfit the next day when they opened their shipment and I drive all the way out and she tells me it's not. She could have called, I left my number. It was really important to me because it was for my birthday. Love the clothing but they should choose their workers more wisely. read more

I went into the concord Windsor and was assisted by alexis SHE WAS AMAZING... I went in completely lost i needed a outfit for a 40th 007 themed party that started in a few hours...though I had two friends with me we still couldn't seem to find what we needed but just when we were about to give up Alexis walked over and asked if maybe she could help.When she returned she had at outfit I wasn't too sure about at first but after I tried it on and she accessorized it for me i was sold I looked and felt great. Everyone at the party kept asking where I shopped and I was glad to send them to my new favorite store and make sure you ask for Alexis she has a GREAT eye for fashion read more

It took me over 30 minutes to get in a dressing room and I was with a couple of my friends so they came in with me. They ended up yelling at us for having more than one person in a room at a time. I think it's outrageous that we have to waste our time waiting to try things on and then when we finally get a room, instead of saving time by letting multiple people go in a room they kick us all out of the room and we had to stop trying things on. I'm not buying anything from here again. Not to mention that you can't return anything and you can only trade it in for something else. Their policies are poor and their customer service was bad. If you want a good shopping experience then don't come here. read more

This review is for Alexis and the other girls working at this location. Similar to another reviewer, I went in looking for my daughter for Homecoming and even though it was last minute and there were other shoppers Alexis had the patience of a saint. She kindly gave me advice after seeing a photo of my daughter and even helped me accessorize. She truly is an amazing asset to the store and was incredibly helpful - Alexis, cheers to you!! The dress you helped me pick out was perfect and my daughter looked absolutely beautiful. The store was well stocked and had gorgeous gowns for low prices. ALL the girls asked if I needed help and were so friendly. GREAT job girls!!! You do make a difference and I will definitely recommend you to others! Alexis is the shining star though all around. :) Wish her the absolute best. read more

First time shopping at Windsor was great! This worker Julienne helped me find the perfect outfit !! So coming back!!