The staff was very polite, the food was good and the key lime pie was one of the best that I have ever had. We sat at the bar and the Manager stopped by to say hello and sent me over carrot cake. He said he would guarantee I would like it. He lost the bet. It was served warm. Cream cheese frosting. It wasn't that it was bad, I just dont like carrots. But the gentleman sitting next to us seemed that he liked it . Its new but I would like to remind the Beverage Director, train your staff on opening a bottle, allowing the person read more

Holy smokes, what a great discovery during an unplanned stop! The food was fabulous and presentation was indeed impressive. The service was incredible and the atmosphere was pleasant. Even the air conditioning was comfortable with no need for a sweater or coat! The peanut butter pie was a real treat served with a not too strong coffee and was a perfect ending to an impeccable meal of the avocado bomb and chicken entree. read more

This place is great. One of the best prime rib in the usa. Team was super nice. Ambiance is nice. Great for all events. Do not forget to make reservations even for lunch. Great quality food. Lunch for two was about 80 with tip. Not cheap but worth it. read more

So glad J Alexander's opened in Plano. Enjoyed the one in Austin. Beautiful restaurant . Suggestion to make reservations so you get seated right away. The staff is very professional and welcoming . They had lots of different appetizers that sounded good. We got the edamame and enjoyed . For entrées we got the baby back ribs very tender and flavorful) that came with fries and coleslaw. I got salmon ordered med well (so it wouldn't come out mushy inside ) with smashed . potatoes. Salmon did come out undercooked so I did send it back. But they corrected it very quickly.. we had their chocolate cake with ice cream. I've also heard their carrot cake is really good too. The bar is huge and was very busy. The food was good , service well above average , great atmosphere, it is pricy but very enjoyable. 4 1/2 stars. $$$ read more

Very busy... reservations definitely recommended. Once seated, appreciated the service & had good rapport. Food was fine... but, seemed to appeal to an older demographic & covers a wide array of flavors/cuisines. Lots to choose from... nothing was bad, but found different dishes a little heavy handed on seasoning. My general takeaway was I know of many other places that do specific dishes like sushi better (to my taste) at a cheaper price point. Seemed to harken back to days where elevated chain restaurants were more common & popular. Like a better Grand Lux, etc. Unless I need to satisfy a wide array of food preferences, I'll probably stick with my other choices. read more

Beautiful restaurant. J. J. was our server and she is a doll. Very knowledgeable and extremely kind and helpful. The Grilled Artichokes with Remoulade made in-house were excellent. Haven't had that since Houston's in Addison. The Queso with Spinach and a very unique Salsa was excellent as well. The Filet Mignon with Baked Potato was cooked to perfection. The Salmon was very good as well. Now for the best part, the Carrot Cake was, well the best I've ever had! So moist and fresh. Take my advice and get it, you will thank me. I'm very excited about this new place. read more

The food was exceptional and the service was fantastic. We were greeted with smiles and taken care of. We will be returning soon.

Unfortunately, our experience was just mediocre. The deviled eggs were very dry and disappointing. They also wouldn't accept walk-ins, which wasn't mentioned anywhere on their website. Between the food and the inconvenience, we won't be going back. read more

I heard that the food was good, and yes it is! I ordered the crab cakes - delish! The dinner came with 2 large crab cakes made with Jumbo lump crab meat, mi mail breading and just a tin layer of panko crumbs on to and bottom. Perfecto! The hubby had Redfish with a Tasso gravy. Out of this world! Tasso gravy is a little spicy for be ready for that. They have us their signature warm carrot cake for dessert and all we could was moan in harmony with the first bite. It's not cheap nor is it break the bank, but it is worth it. We will be back. See you there! read more

Food and service was great. Would recommend. Also the house chardonnay was buttery and smooth

Tried this restaurant for the first time. Quality is good. Great service. Good ambiance. I thought I was ordering fried chicken but got chicken tenders. They were good but unexpected. Need to try some other items. read more

The meal was good overall. The exception of the calamari (from Pt. Judith, Rhode Island) was pretty small with not much taste. I am from the Ocean State and know Pt. Judith. The service was very good as was the ambiance. Our swordfish was great . Pricing was in the $$$ range. We will try it again. read more

The Thai chicken salad is amazing! We lived in Atlanta and love this place! So glad that it has come to Texas!

Food - (4.5) - I ordered the special--a cheeseburger made with Angus beef and ribeye, topped with cheddar on a brioche bun. I hesitated at first since it was "just a hamburger," but it ended up being incredibly flavorful and fantastic. The shoestring fries were great as well. I also ordered a chocolate cake to go; it was a bit dense for my taste, though that may be because I'm not a big chocolate‑cake lover. Service - (5.0) - Our waitstaff was excellent--very attentive and checked on us regularly. Ambiance (5.0) - At 3:00 p.m., the restaurant felt welcoming, casual, and comfortable. I'm already looking forward to going back. read more

I was celebrating my 50th birthday with a group of friends. The reservations was for 8:15pm. - We didn't get seated until nearly 8:45pm on a Tuesday night. Manager came by but his words seemed very scripted and we never saw him again. Ordered drinks, the drinks didn't come out for a very long time and the drinks was actually wrong but we just kept it as we didn't want to wait even longer. The food was great and that came out in a timely manner. I was given a carrot cake dessert. That was very good. Pretty sure that wasn't free but it's ok. Well worth the price. The food was great but the service and experience wasn't great at all. I would rather go to Eddie V's than come back here. read more

Top notch chain restaurant. It hits. Food is good, service is nice, always a reliable pick.

Second time and was very disappointed this time. Service was so slow! Received and finished our appetizer before receiving our drink order. Ribs were just ok, nothing great. Redfish was fishy and sauce was just ok. Other restaurants in the area are better. read more

First off the service was great! No complaints about that at all. However, if I were the manager I would want honest feedback for the future :) I am not sure about the other dishes but the trout was great. The french dip was meh. I felt other restaurants french dips were better at lower price points. Now lets talk about the fries! It is hard to mess up a french fry and who doesnt love some good salty fries right! The fries were so salty we both could only eat a few of them before thinking that it was a practical joke or something being so salty. They looked amazing but holy crap. I know they may be getting dialed in since they are new but this was out experience! We would love to go back and try other dishes. read more

First impression is everything. New restaurant, opened only one month. Very nice decor and atmosphere. First waiter did not smile and had a very cold personality. Second waiter so much better. It took 15 minutes to get our appetizer! Another waitress with our appetizer but confused which table to deliver to and too it back to the kitchen. 10 minutes later our waiter brought a very warm queso dip.. 15 minutes later still no food. We were so hungry we scraped all the queso from the bowl and ate all the chips. we had to call the manager who checked on our food and came back later with no food and stated it was coming. We told the manager to cancel our food after waiting almost 25 minutes. He offered to pay for our meal if we waited but it was taking so long and we saw the quality of the food as it was coming from the kitchen and did not want to wait and take the chance to be even more disappointed . The manager comp our appetizer and we left. Maybe they need a little more time to get settled? read more

Went there this week just for happy hour with a friend. Really thought website said they had a happy hour daily 3-6, however they do not. Regular menu, regular prices. Sat pretty close to bar at a regular table but not in bar. I only had 1 drink, my friend had a drink & appetizers. Service was good. I was a little worried since we were taking a regular table and not eating/drinking much but all went well! Server was friendly and everything came out fairly quickly. The bar area was very busy! (On a Tue night). One thing I liked is that they mention ON menu that they pour a 7oz glass. One slight con is that the restaurant is DARK. I've seen people say it's like "Houston's restaurant vibe" and I can see this. All in all we had a good experience! read more

Food and service were great!! Super clean and staff were all friendly! Our car broke down in the parking lot and staff was fire (much like our car), but Nate came out and checked on us multiple times and was prepared to fix the car himself, on top of offering us refreshments while we waited on the tow truck. Would def recommend the salads and spinach queso dip!! read more

As is the case for all things that come to the area from out of state, there's been a lot of buzz and long wait times to get seated here. So, to bypass this I decided to make a reservation online for lunch while we were out on Saturday. No issues when we arrived. We were seated quickly. Ambiance and layout are nice, casual, with the bar in the center and an open kitchen in the rear. The food was very good. We decided on comfort food options- the French dip and the chicken strips. Both were very good and very large portion sizes. This just means we'll be enjoying them later too! Our server, Imani, was great. She was attentive without hovering and genuine in her conversations with us. I would actually go out of my way to request her on my next visit. The 4 instead of 5 stars was only based on the time it took to get the food. I could tell that this is an area still being fine tuned, so obviously offer them grace in this area if you decide to go. read more

So many things were so amazing about our dinner tonight! The wait was 45 minutes - make reservations! So worth the wait. The food and service were out of this world amazing! Last week we were at III Forks and this was hands down better. I had fish and the best green beans I've ever had! My husband's prime rib was fabulous too! You need to eat here! We will be back! read more

LOVE This place! Food is great, service is impeccable! Have returned many times since it opened, does not disappoint!

I have dined for many years at J. Alexander in MD, Atlanta and Tampa. I was so excited to visit the one in Plano that just opened because it's near to where I live. The food is consistently delicious and the service is great. Imani our server was attentive, informative and served with excellence. Nick, the food manager checked in on to make sure we were having a nice experience. Bravo J. Alexander!!! read more

Hostess didn't greet us and took long time to figure out where to seat us, wasn't packed as 3:30 in the afternoon. Server not very friendly and had to ask for refills from him. Food was ok, not amazing like we had heard. Disappointed. Won't be returning. Too many other great choices. read more

Although we weren't impressed by our lunch orders (partner's Mac and cheese tasted nothing like the description, burger was under-done), going here simply for their outstanding key lime pie is worth the trip! The management is extremely anxious to please, and gave us this fabulous dessert to make up for the side dish we didn't like. The pie slice is huge, with thick delicious graham cracker crust...and the deep key lime center has just the right combo of tang and sweetness. Trust me, it alone is worth the trip! read more

I loved J Alexander's when I lived in LA so I was so excited to see it opening in Plano! It was just as good as I remembered!! Also, the service was great especially for only being opened a couple weeks. They didn't seem to have any kinks to iron out as so many restaurants do when they first open. I love the veggie burger (& I'm not vegetarian)! My mom got the fish special and living in LA, she is very picky when it comes to fish, and she loved it! We will definitely be back! read more

The prime rib is amazing! Service was great, not too loud, great food and drinks! I will be back !

The wait was going to be about 30 minutes when we got there. Since we were in a bit of a time crunch for an event we were going to, I asked if we could sit at the bar. We were told we could. Service wasn't overly prompt, but I could tell they were all working hard and were friendly, so we just took in all that was going on around us. I ordered my friend the Grilled Salmon with Not Your Ordinary Mac & Cheese. The salmon was good, but in my personal opinion my sister-in-laws mac & cheese is better. I had the Texas Redfish with broccoli and spaghetti squash. They were very attentive to my seed oil sensitivity which I greatly appreciated. The portions are HUGE, so if you go, keep that in mind, to either share or take some home with you. Overall not a bad experience, but not sure I see myself returning either. Not a bad thing. I am just a foodie and I have to really be wowed to return to a place more than once. read more

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The famous Salmon dip wasn't what it use to be. It was sweet and very fishy. Someone messed with the original recipe. Sword fish was very good as were the other meals read more

We were so excited to dine at J. Alexander's tonight as we have been long time fans since our years in San Antonio. We enjoyed everything!! We shared the Cesar Salad, the BBQ Ribs and Black Grouper special. All were prepared perfectly and were absolutely delicious. We added a side a Not Your Ordinary Mac & Cheese and it was spot-on. As if we were not over the top full and taking home delicious leftovers - we did indulge in a warm carrot cake. Amazing! Our server Nia was outstanding and her friendly outgoing personality made for a fun dining experience. Thank you Nia! We also met several of the management staff that ensured we loved everything minute - and we did! Thanks for opening in Plano and looking forward to our next visit!! read more

So happy to have this restaurant in Plano. Everything was top notch from the service, food and atmosphere. We will absolutely be visiting this location frequently! read more

Collin was amazing!! Great portions on both food and drinks! Arrived 10min early for our reservation and got seated immediately. All team members were great. Overall felt modern and clean within the restaurant. Busy but not overwhelming with people! Will be back for sure!!! read more

great food, good service I will be going back. Ido wish that they would have had a brunch menu

We arrived just as the restaurant opened (5 people). This seemed to be a problem for them!? After a short wait, we were seated at one of several booths that easily had plenty of room. Great menu, food quality wasn't as good. I had Palermo chicken; warned of hot plate...lukewarm as was the food. Wife's salad awash in dressing. Seems like a poor cousin to Houston's, down to the warning for men not to wear hats. As more patrons arrived, the noise level increased as well, due to the open configuration of the restaurant. Not worth the trip. read more

Disappointed. We lived in Michigan and J. Alexander's was one of our favorite restaurants so we were excited when the Plano location opened. We went to dinner tonight (we had reservations) and were put in the "private" dining room. We chuckled because it felt like we were being punished because we were closed away from everyone else. We were dressed nice, in pants, button down, sweaters and blouses. we weren't wearing sweatshirts and baseball hats like the people that were eventually seated next to us. They were also incredibly loud. it felt like we were at a Red Robin. Now for the food and service....very disappointed. the food was subpar nothing like the J. Alexander's we loved in Michigan. One of my adult daughter's is gluten free due to a gluten sensitivity. We were surprised that the menu wasn't labeled, much cheaper restaurants indicate items that are gluten free. She asked the waiter questions about ingredients and he had to keep leaving to get an answer. then he gave her an answer but the server pouring our water had a different answer for my daughter. After leaving the table three times to get an answer for my daughter's questions he said that he would "get someone who knows the menu much better." We were happy to hear that but after a couple minutes our server told us that the person who was supposed to come to our table was "very busy and doesn't know when he would be able to come." So we gave up and ordered. My daughter got something that appeared to be the safest item. Our meals came out, the veggie burger, salmon, and a few orders of roasted chicken. Not impressed at all. Average food. There are way too many great restaurants in Frisco and Plano to ever go back. I would not recommend J. Alexander's to anyone and would suggest they go down the street to Ford's Garage. They have great food, labeled, menu and knowledgeable wait staff. read more

We visited a couple of weeks ago on a Saturday afternoon. We were greeted immediately as we entered the restaurant and decided to sit at the bar. We had great service and the food was good. Totally different experience yesterday on Saturday. No greeting from the hostesses and the bar was busy. We found 2 chairs at the bar where customers had left but the counter had not been cleaned. We sat down and waited to be greeted. There was a bartender nearby but she never acknowledged us after a few minutes. We did not have a good vibe. My wife said let's get a table. I approached the hostess stand and asked for a table for 2. The restaurant was not busy. The hostess said it would be an hour and a half wait. It was 3:30pm and I said it looks like you have vacant tables. She was curt and said we have reservations. We left disappointed and I thought it was obvious that they don't have enough help for the business. They needed another bartender and more servers. Maybe we will try again but not impressed with the lack of service. read more