our waiter named Michael provided amazing customer service, he gave us recommendations about food we should taste. He was also very kind and was good when it came to communicating. this is a place I'd definetly come back to without a question. read more

I came here during December and tried their festive lunch menu. We ordered the Bruschetta Duo and the Spicy Rigatoni Vodka, and both were really delicious and tasted fresh. I particularly liked the bruschetta because it was quite different from a traditional bruschetta. It came with roasted cherry tomato and house-made ricotta on one, and roasted butternut squash, Brussels sprout leaves and crushed hazelnut on the other. I really enjoyed trying something a little different! The Spicy Rigatoni Vodka was also really good, with Italian sausage, crispy pancetta, shaved garlic, basil and Grana Padano. Service overall was great. Our waitress was super friendly and checked on us throughout the meal to make sure we were happy with everything. The restaurant was buzzing when we visited for lunch on a Saturday, but there was still plenty of seating. It's nice and bright inside and located in a great area with plenty of parking. I'd definitely come back! read more

Visited for a pleasant Saturday brunch and everything went very smoothly at this particular North Italia restaurant. I've eaten at other locations a few times before and have been pretty satisfied, and their Legacy West spot is in a great location and looks great inside too. Aiden was our server and was pretty friendly and attentive. We were the first group in which probably helped too. We ordered some coffee and a nice spread of brunch plates and also the donuts on the side that were absolutely fresh and delicious. I really enjoyed my Americano breakfast plate with the grilled bread, and the very unique and delicious hash brown balls. We also had an avocado toast that was light and fresh and a pasta dish I can't remember the name of that was also great. Nothing really blew my mind but the food here is consistently great and I'll have to give some more dishes a shot. Overall, a really nice experience and the ambiance is great for any occasion. This location is nice as you have plenty of other shops to explore and a scenic strip to walk through. read more

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We've been to North Italia several times and have always had a great experience, which is why this visit was disappointing. We came in with a party of four on Saturday, July 11. Since it was a busy Saturday evening, the longer wait time wasn't an issue, we expected that. Our server was fantastic and made the experience enjoyable despite what happened. She handled everything professionally and was attentive throughout the meal. The problem came when one of our pasta dishes had a long black hair in it. We understand that mistakes happen. We brought it to our server's attention, and she immediately took the dish back and put in a rush order to have it remade. About 20 minutes later, she came back to let us know it was almost ready and that the manager would be bringing it out. Another five minutes passed, but our server ended up bringing the replacement herself. At no point did a manager come to our table to apologize, acknowledge the issue, or check on us. What was even more disappointing was how the situation was handled afterward. After waiting roughly 25 minutes for the replacement dish and receiving a meal that originally contained a hair, the restaurant chose to comp his dessert instead of the pasta. While the gesture was appreciated, the dessert was less expensive than the entrée that had the issue. It just felt like a missed opportunity to make things right. We've always enjoyed dining here and will likely be back because our past experiences have been so positive. However, the lack of manager involvement and the way this situation was handled left us disappointed. A simple apology and comping the affected pasta would have gone a long way in showing that customer satisfaction truly matters. read more

1 STAR -- ABSOLUTELY DISGRACEFUL I honestly don't know how a restaurant with this many managers, hosts, and servers can operate this poorly. There were only two of us, and the restaurant was not busy at all. We waited 35 minutes for our food. After serving our wine, our server completely disappeared. When we finally complained about the delay, he said he would check on it -- and a few minutes later, our food arrived. I had also ordered an arancini appetizer, which was completely forgotten. When I mentioned it, instead of apologizing or fixing the mistake, I was asked, "Would you like it to go?" Seriously? A server's job is very simple: take the order and make sure the order actually reaches the table. Then the manager came over. I explained everything, including that the pasta was completely overcooked and mushy. His response? "We have been using this pasta brand for many years." That wasn't the issue. I was talking about the cooking, not the brand. I had to explain this more than once. And the most frustrating part was the complete lack of urgency or concern. There were 2-3 managers, 2-3 hosts, and plenty of servers, yet the service was still a disaster. I watched the table behind us get frustrated with the wait and eventually leave. Even the TVs weren't turned on until around 11:30 AM. I could continue listing problems, but there is really no point. I have experienced mistakes in restaurants before. In fact, on a previous visit to this same location, a server forgot to enter our order correctly. I could see how embarrassed and upset she was, and because I understand that people make mistakes, I actually left a 30% tip to make her feel better. Mistakes happen. Poor service happens. But a complete lack of ownership, urgency, and customer care is a management problem. If this were an independent restaurant operating under its own name, I honestly believe it would close within two months. Absolutely disgraceful experience. North Italia needs to seriously look at what is happening at this location. read more

North Italia - Italian Near Me - Plano, Texas

This beautiful restaurant is located in Legacy West, Plano's upscale shopping district. It is gorgeous inside and the service is warm and welcoming. They specialize in authentic Italian food. They are known for their homemade dough for both their pastas and pizza. My grandchildren loved their Margarita pizza. It looked yummy. We got a red sauce spaghetti with meatballs that was out of this world amazing. The homemade pasta soaked up the sauce and it was so full of flavor. The white sauce pasta had spinach, pine nuts, mushrooms, and chicken. It was very good. I ordered an antipasto salad that was huge. It was phenomenal. It was packed full of Italian meats, cheeses, cucumbers, pickled onions, and olives. It was an absolute delight. Service was on point. When you are eating out with two small children, it can be challenging and our server handled everything with kindness, expertise, and grace. Thank you. I really enjoyed North Italia and I look forward to coming back the next time we visit. read more

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The zucca chips were a nice mix of crispy and soft (I have ordered this many times) Calamari fritti was served with marinara and delicious calabrian aioli (I make this at home and their version doesn't skimp out on the pepper, which is hard to find) Italian cobb had fantastic oregano vinaigrette and incredibly fresh pepperoncini. All around fresh ingredients (sopressatta, heirloom tomato) Spicy meatball pizza wasn't too spicy but hearty and full of fresh ricotta which was a nice texture difference with the meatball La spezia and Pina no-lada were simple non-alcoholic drinks, nothing too crazy. A nice refresher The bombolini donuts took everything home - plenty of cold lemon curd to go with the warm blueberry compote inside the Italian donut. Brookie sundae was delicious, I did not expect the richness of the coffee to mix so well with the whip cream, vanilla and pecan. Overall, the vibes are very pleasant and the staff was on point with everything we wanted. read more

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I really wanted to LOVE North Italia. I have driven past it many times. I finally made it a point to stop in for lunch. The experience fell a bit short for me with the food. Let me start with the positives. AMBIANCE is lovely and I love the fresh floral decor. It's a lively and vibrant space. The vibe feels happy and comfortable. I love the openness and giant booths. It's clean and cozy. The BIG bar area is a nice touch. Also the indoor dining patio seating is great. SERVICE was great my waitress was pleasant, polite and professional. FOOD was a bit disappointing for me. The Pig pizza looked amazing. It tasted fresh and was piping hot. However, I think all the ingredients make it a bit salty. My palate wasn't feeling it. The Bolognese Pasta also looked fantastic. However, the meat sauce was lacking in flavor and seasoning. For this to be the house specialty it was lacking in taste. It was decent, but not great. Overall it wasn't all bad. The service and ambiance were great. I appreciated a new experience. I'm just not sure about the quality and taste of the food. As a foodie the FOOD is the most important factor for me. I have definitely had better Italian dishes. read more

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Our food was a bit slow to come out in our most recent visit but the food and service were great. I put in the reservation note that we had a baby who is too young for the high chair and that she would be in her stroller and they accommodated us at the perfect table. We love the Banana Coffee Cake at Brunch so much! read more

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I haven't made a food review in YEARS so hopefully this reaches out to the person I intend to send this message to. My family and I occasionally go to North Italia to hit our Italian food cravings or when family out of town visits. Every time I head to the one in Legacy I know we will always eat well. This time a few of my cousins from Cali visited, so us TX cousins had to order our usual for them to try- the White Garlic Truffle Bread and Calamari and yes they did like the appetizers, food, ambiance (the whole shebang). Things didn't go unnoticed with me when we went this time this past Tuesday (a summer weekday). Our server was Michael and I want to give a proper shoutout to him for caring for our table. He would switch out our plates and utensils (which I didn't notice if previously the servers/waiters did that before and he just did so swiftly too) as well as he would make sure we were comfortable the entirety of our time there. What stood out to me was I even stated I share a menu item with one of my cousins (unrelated note: the Squid Ink Tonarelli is fragrantly spicy and good every time for me it's so good highly recommend btw) and he put in word to put the pasta into two bowls so it would be convenient for us to share. I can tell he was a detail oriented type of person (or perhaps the place was under new management) but regardless I just wanted to properly thank Michael with this review. One more thing I noticed was at the end of our lunch the staff went towards the kitchen due to what I can only assume a machine malfunction or were understaffed in the back so both the servers/waiters/staff were teaming up to fix the issue at hand. It took time and we left as they continued to fixing. So just to say with all that going on and on top of it all handling it with class and professionally did reach to me. Seriously, thank you so much Michael. I hope you know your actions have been impactful and fortunately reached to me. The North Italia team is so lucky to have you in their team! read more

North Italia - The infamous White Truffle Garlic Bread. That blob you see looking like mashed potatoes is their homemade ricotta. Hits every time. - Italian Near Me - Plano, Texas

We ventured to North Italia for a birthday dinner! First things, first... definitely get a reservation regardless of what day of the week it may be! We went on a Thursday and without a reservation there was a 45 minute wait. Luckily we planned ahead and didn't have to wait at all! We started off the night with the White Truffle Garlic Bread which was 10/10! The truffle butter is soft and decadent enough to want to lick off the plate. I had the Chicken Parm while my husband had the Sunday Night Lasagna. Both were equally as delicious and with generous portions! We left with full bellies and plenty of leftovers. I can't wait to go back and explore more of the menu! read more

We had excellent service at North Italia and the atmosphere was excellent; unfortunately, the food didn't quite live up to the expectations. We started with the calamari fritti. Both of the sauces were delicious - I really enjoyed the spicy Calabrian aioli. I found the calamari though to be a bit soft and chewy and it could have used a harder fry to make it crispy. For entrees, we shared the chicken Parmesan, spicy rigatoni vodka and the braised short rib Marsala. The chicken itself was flavorful and crispy, but the rigatoni that came with it was under seasoned and flavorless. The spicy rigatoni vodka had great flavor, but had very little sausage or pancetta. The standout protein was the short rib. It was packed with flavor and beyond tender. The accompanying risotto and Brussels sprouts felt like an under seasoned, afterthought though. Overall, I'd come back and try more of the menu, but was disappointed in the execution of the dishes - maybe at a different location. read more

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Im on a staycation and I ordered through doordash. I went based off of pix and a few reviews. I was afraid because some people were saying things lacked flavor. But that wasnt the case for me. I ordered the Strozzapreti and Spicy Broccolini. I went out of my comfort zone because I was going to order a pesto dish or a red sauce. Im soooooooo glad I didnt!!! Everything was so flavorful. I literally took a bite and would clap my hands ya'll lol! For it being doordash, it was still piping hot! The broccolini was sooooo delicious! Not overcooked and still had the snap to it. I live an hour away, but im def going to make a point to dine in and try everything else. So so delicious! read more

North Italia - Italian Near Me - Plano, Texas

I ordered the Strazzapetti and it was AMAZING!! I can truly say this is the best pasta I have had in a long time! Great service and the food was served quickly and hot! Highly recommend the focaccia bread, very light and great flavor. read more

I love a solid Italian meal, and North Italia more than delivered. I visited with a group of coworkers and every member of our party had a great meal. The food was fresh, flavorful, and did not disappoint. Service here exceeded expectations. Our server Anthony was energetic and enthusiastic, offering recommendations and going above and beyond. One member of our party was gluten free, and he was able to have the kitchen separate the portions of our shared apps and desserts that included gluten into separate plates so everyone could enjoy :) The vibes? Unbeatable. Gorgeous natural lighting, lush houseplants throughout...basically what my dreams are made of. Definitely worth a stop! read more

North Italia - Italian Near Me - Plano, Texas

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The server was very attentive, amazing vibes and good food. My party ordered a few different items to share and we enjoyed most of the food. The scallops were incredibly chewy and rubbery. Otherwise the pasta, salad, and pizza were all amazing read more

North Italia - Seared Scallops, Bolognese, and Hot Honey & Smoked Prosciutto - Italian Near Me - Plano, Texas

Kinda surprised in the hype on this place. The vibe kinda was cool but the Pizza was overcooked, kinda tasteless and the broccolini was mostly stems. Maybe we're pizza snobs but won't be coming back. read more

My wife wanted to try this place as it is close and is in a great setting and boy we we NOT disappointed THE LOCATION is uptown Frisco the setting is fabulous we were immediately seated even though we were early for our reservations and yes reservations are recommended it's open and airy and nice the service was impeccable the menu is great not a standard Italian fare I had one of there signature salads with chicken it was loaded with ingredients all good the dressing was also Light and refreshing my wife had the salmon and a glass of wine my only criticism is 21.00 for 3 oz of wine was a bit over priced even for this area that said the food prices were upscale but not expensive except the wine I will go back but no wine this time Edit: Thank you very much for your offer but my reviews are an honest recap of my visit I don't do it for anything discounted or freebees . So I will be back but I will pay the normal prices It keeps the integrity of my reviews solid ... they are a simple feed back to businesses what customers are thinking. read more

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I always enjoy going to North Italia to catch up with friends or have a meal with family. This resturant is near the fountains at legacy west, which makes it easy to find. I love their menu, dining area, and the staff is so friendly! I ordered a seasonal vegetable salad and it was really good, the portions were great! I had a great experience and will be back to try more things on their menu! read more

North Italia - Italian Near Me - Plano, Texas

Had dinner here. We tried the garlic bread, which came with some cream cheese as a dip. This was fantastic! For dinner I had the chicken parm because they told me that popular and recommended. Not a fan of it It was a chicken breast covered with some tomatoes and cheese, but not a sauce. Then it had a side of rigatoni and this was cooked with barely any sauce, which was a little runny. IMHO this can be cooked at home better. Dessert was a brownie and ice cream which was great. Overall this is a good place but steer clear of that chicken parm. read more

North Italia - Chicken Parmesan, needs better sauces for both the chicken and pasta. - Italian Near Me - Plano, Texas

Celebrating my hubbys 65 th we were a party of 8 on a busy Friday night many birthdays were being celebrated but our waiter even tho he was taking care of multiple tables treated our table like we were the only guests great experience a bit pricy but for a special occasion it's ok my only complaint is parking very hard to secure a spot even in the car park a few blocks away read more

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Pros: + Convenient Location + Vegetarian Friendly + Amazing tiramisu Cons: - Slow service - Can get pricey for what you're getting IG: AndTheNextAdventureBegins read more

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We love North Italia, generally! This location just simply isn't my fave. They don't have the best patio area or the best views. The ambience is mid - not horrible just average. More than anything, we had awful service. The table we were seated at was also right next to where everyone was waiting for theirs. Made me very nervous and uncomfortable. Our waitress didn't check on us often, and got our order wrong. We had to wait a very long time due to the error, and were given nothing to make up for it. Food was not too bad and fairly consistent with other locations. Overall this location just feels like a large step down from the experiences we are used to at north italia. read more

North Italia - Italian Near Me - Plano, Texas

My husband and I are traditionally huge fans of North Italia. My favorite is their salmon that's made with pesto sauce and pine nuts. The staff is incredibly kind and attentive. I celebrated my birthday here a month ago where Brandon was our server and he was truly amazing. He made my birthday so special that both myself and my husband left with a huge smile on our faces. We came here again today to celebrate my husband's birthday Dominique our server was also very kind. I got the pesto chicken which was good but the chicken seemed a bit uncooked but the pasta was good. My husband got the pesto salmon which again super great. The restaurant also surprised my husband with the tiramisu dessert for his birthday and a birthday candle which we thought was great. I highly recommend this location and this restaurant as far as food, service, and ambience. read more

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North Italia is pretty good! I can only give 4/5 stars just because I can't say it was exceptional, but it satisfied the Italian food/pasta craving well enough. It's also a HUGE restaurant and the patio is nice; when we came there were plenty of seats. Our server was also very sweet and checked in frequently/gave good recs, and the food was quite good. We weren't that hungry since we had coffee/pastries in the morning so after the meal here, we were stuffed. The prices are pretty standard for a decent sit down place too, $20-30 for most entrees and $10-20 for most drinks. Overall liked it here - didn't blow my mind but I would certainly come again if in the area :) read more

North Italia - The pink pony club season cocktail (pink and sparkly), and two Hugo spritzes (background). All very good! - Italian Near Me - Plano, Texas

Amazing food, and service! We had a party of 8 for my birthday, and our server was exceptional! The food was all delicious, as were all the desserts! We would definitely come back when in town again. Thank you for the amazing food and service -- 5 stars! read more

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Great food at lively atmosphere but the real treat is the White Truffle Garlic Bread. Be sure to start your order with some. read more

North Italia - White Truffle Garlic Bread - Italian Near Me - Plano, Texas

The food was delicious! The ambiance was great! We were disappointed that they were out of Moscato at we went for that wine to have with our meal. We needed to ask for water refills, seemed like maybe short in serving staff. There were also terrible biting flies in the outdoor patio,m. When we brought it up to our waitress she said they were inside too. I ended up with a dozen bites to my feet and lower legs. I loved the one I visited in Vegas. Hopefully this one can improve on the fly situation read more

I typically bring out of town guests, and have many luncheons and dinners at this location. This trip to North Italia has been such a disappointment that I think I'm taking it off the go-to list of places going forward. This time o brought my teenage son for a late lunch, 1:15pm. Our server greeted us, brought my son a drink and myself a tea and we ordered the meatballs as an appetizer. Everything was good till that point. The meatballs were fabulous as always. I then ordered the artichoke and my son ordered the braised short rib pasta dish. My artichoke came out very hard very undercooked and I had to send it back and asked if they can put it on the grill for a bit longer. When our server returned not with the artichoke, I unfortunately also had to tell her that there was a hair found inside my son's dish, and I gave it to her on one of our linen napkins and asked for a new napkin. I have worked in the Restaurant industry for many years. I understand how things work, however, with the restaurant almost being empty I still was waiting on my artichoke. My son was still hungry, so we ordered a Margherita pizza. We ended up getting the pizza before the artichoke ever showed up. I never received the linen napkin while eating the pizza and had to flag down the busset to bring me over in napkin. The artichoke finally appear 20 minutes later. By then, I told her I didn't want it anymore. And at that point, I asked to speak to a manager. I explained everything to her, she knew about the artichoke she did not know about the hair in the food. Managers should know about these things. She made adjustments to my check, basically removing my son's dish and she prepared a new one and sent it home with us. But instead of boxing up the artichoke that they finally brought out they toss that in the trash, I'm guessing. Remove that from my bill but still gave me a bill for $46. With all of that the bill should've either been washed out completely, or they could've at least sent the artichoke home with us I don't eat much carbs so I had 1.5 slices of the pizza. And I went home unsatisfied. I ended up having to go to Starbucks to get a coffee to fill me up. The service should've not been this way. There was barely anybody in the restaurant. The food should've come out at a timely manner, if hair was found in my food a manager should've already come to my table, and they should've comped the entire meal or at least not throw away half the meal Extremely disappointing, and at this point, I feel that there are better restaurants that I can go to with friends and out-of-town guests. Do better read more

Wow this place is incredible! Highlight dishes for me were the bolognese which is their house specialty that's served on pappardelle and also the white truffle garlic bread is a must! It came highly recommended and I totally see why. The truffle flavor isn't too strong or overpowering. Also the calamari is very good! I especially enjoyed the breading style which isn't that hard to find anymore - it's super crispy and similar to breading on some onion rings. Overall all the dishes were great. Service was pretty good too. It was busy though and we had a reservation so you might wanna check on that especially during the weekend. read more

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Pack your patience for this one. A reservation is almost required, unless you want to wait for 45min-1hr to be seated. Beautiful location in Legacy West area. Parking always a challenge, but not impossible. The appetizer menu has plenty of options and each is delicious! They offer classic Italian pastas + plus a few with a twist. Their pizza is great too! The drink menu was creative - loved the Pomegranate Mule! Service was quick & efficient. The only down side is the price point. Party of 5 (3 adult children), this place is way over the average budget for a dinner out. read more

This place offers outstanding service... Michelle, the hostess is one of the best. She was very accommodating.. and she was on top of everything that needed to be done. read more

We came here for early dinner since we have to get up early for a flight back home. The hostess took a long time to seat us, so we kind of found a table and seat ourselves. LOL I ordered the seared scallops and my husband ordered the steak. He ordered it medium but it came back rare. My scallops was delicious. At first glance, it looked small but once I'm finished i am stuffed!!! Portion was perfect size. Overall the experience was good. Except for the steak. Don't order steak at an Italian place. read more

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We keep coming back and I can't even possibly say enough good things. First of all - we moved from the North East to Texas in 2000, and when we came there was NO GOOD ITALIAN FOOD to be had here. None. When North Italia showed up - finally an Oasis in the middle of the desert ! GOOD, SOLID ITALIAN FOOD. Conceptually the place has the "farm to table" vibe. The back is open and you can see the kitchen and where they make the pasta and pizza dough. The bread, the pasta, everything comes out fresh and wonderful. SERVICE exceeds expectations. Staff well trained and on their toes to exceed expectations. Invisible until you need them, and ever present when you do. AMBIANCE is wonderful. In the fair weather, they open the back glass wall to the bar where they can serve folks outside. If you have not been - GET THERE and give it a try! We love: * Zucca Chips * Grilled Bread & Good Olive Oil * Italian Farm Salad * The Pig Pizza And our favorite? * Bolognese !!! read more

I had DoorDash deliver eggplant Parmesan and lasagna. The lasagna was all chopped up and looked like hamburger helper. The eggplant was covered in hot pepper powder with no sauce no cheese. Worst of the worst food ever read more

North Italia - Lasagna - Italian Near Me - Plano, Texas

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Great experience, nice setting, and rather good service. Will be back to try the Pizza!

The food is so tasty! I has the braised short rib lumache and I would order it again! I sat at the bar and appreciated a quick service of the bartenders. I went on a weekday around 4 and it wasn't too busy so I enjoyed how calm the restaurant was. read more

North Italia - Faux Me Twice - Italian Near Me - Plano, Texas

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What a great Italian spot in Legacy West -- delicious food and lovely ambiance! My fiance and I visited this restaurant for the first time earlier this year with two friends (who have been before and loved it). We had a reservation on a Sunday night and were seated just a few minutes after we arrived. The four of us shared the burrata appetizer which was amazing; the bread was fantastic and the burrata along with all the fixings on top worked together perfectly. For entrees, my fiance and I decided to split the bolognese and the hot honey & smoked prosciutto pizza. Both of these items were phenomenal and while the bolognese was very tasty, I have to give major props to the pizza! I am always a big fan of hot honey on pizza and this one was really good in pairing the hot honey with the prosciutto, plus the arugula on top added some nice freshness to it all. Overall, we had a wonderful experience here and I would absolutely come back! Do note that they get pretty busy so it's probably wise to make a reservation, especially if you have a bigger party. read more

North Italia - Bolognese - Italian Near Me - Plano, Texas

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Agnolotti Al Pomodoro, Yum! Red sauce with cheese stuffed pasta, small serving for two adults read more

North Italia - Agnolotti Al Pomodoro - Italian Near Me - Plano, Texas

After a million years of having North Italia on my must try list, I FINALLY came here with my best friend last night and it was FANTASTIC!!!! As soon as we walked in, we noticed how cute and clean it was inside. The whole atmosphere was super light and airy, which we loved!! Also, all staff members we came in contact with from the hosts to our server were super sweet and helpful! We started with the white truffle garlic bread which was absolutely out of this world! Then, I got the just peachy mocktail, which was PERFECT!! Super sweet, refreshing, and so cute!! Absolutely LOVED IT!! Oh and for my entree, I did the chicken parm which was amazing!! The chicken was cooked PERFECTLY and the parmesan rigatoni was rich, velvety, and delicious! This was a 10000000/10 experience and I can't wait to go back!! read more

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