I had the most positive, wonderful experience at this hotel. Walking in after flying across the country, getting a rental car and driving two hours down from Portland to Eugene, I was greeted by the nicest staff in the world and a complimentary glass of wine. He-llo Eugene! If you can believe it, it was all uphill from there. My room was clean, pretty, and modern. Complete with fireplace and balcony. Small detail--I love room service, but it is sometimes a little awkward to have someone come into your room and bring you your meal. At this place, they have a little butler's door and they can place it just inside of it for you to take, no awkwardness or need to get into normal clothes/make the bed if you don't want to! Genius! read more

Stayed here Saturday the 15th of July. Excellent experience from the time I checked in to getting my bike from their secure lockup to take a early morning ride to "Pre's rock" ,I just felt very attended to , really enjoyed the complementary glass of wine poured by the defect indefatigable Wendy, who when she wasn't stashing pizzas in the refrigerator for me or printing me out a map for a bike ride was just lovely to talk to and very good at her job .. her in the outside guys also helped me navigate the tricky parking for overnight, but I scored a prime spot on the street on the side of the hotel .. I had heard a lot of reviewer's talking about the train noise. I heard a couple of trains early in the evening around eight or nine and then I never heard any through the night like a lot of viewers mentioned either I'm just a heavy sleeper, or I was there on a night where they didn't run a lot of overnight trains, but I slept blissfully in their comfortable beds and enjoyed the Smith rocks motif above the head of my bed in my room.. excellent stay would definitely stay again! read more

Bought some necessities off Amazon and the package was delivered to the property. However the property never delivered the package to our room and they THINK It is sitting in some box which nobody has access to on the weekend. So we checked out without my package and now they want to charge me to mail it to my home address. Unreal. The only good thing about this property is Emily, who works at guest services. read more

We loved this hotel. It's as cute inside as it is outside. Loved our balcony and fireplace and the breakfast boxes delivered via butler panty at exactly the time you request is adorable. There's complimentary (good!) wine at check in and the staff is all extremely nice. Great local pubs to walk to and close to downtown. Would definitely stay here again! read more

This place is top notch. The rooms are designed nicely with great amenities. The bed was super comfy. The spa jetted corner tub was amazing. The shower was awesome. Breakfast was yummy. Check out time at noon is a plus for me. The staff, cleanliness and amenities were perfect. read more

Inn at the 5th Eugene - Great room concept. Love the layout and bed was super comfy. - Hotels Near Me - Eugene, Oregon

Great place to stay if your in Eugene. It is close to restaurants, shopping , wineries. Staff is friendly and helpful. Free beverages and snacks are offered. Definitely will stay here again! read more

My husband I stayed for two days to celebrate our anniversary and we couldn't have been happier with our service there, everyone was so friendly and we felt very pampered. The room service was amazing and the cocktails were not watered down. I plan on coming back very soon! read more

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It's like coming home. That is if your home is a 5 Star Hotel. Absolutely fantastic personal service. Everyone here goes way beyond the ordinary to guarantee a wonderful stay. read more

The good: location is very central, and being by the market is nice. Only a short walk to Skinners Butte park. I found the service to be excellent, especially their generosity with the hotel "shuttle," which turned out to be a Mercedes sedan. Previous reviewers commented + and - on room service; ie: the dumb waiters/ butler closet. Yeah- you're going to love them or hate them and maybe both. It's nice not being disturbed or given the starving puppy look as the room service person waits for a tip. It's great when you're done: just stick dirty dishes in the closet and they're gone. But you do need to be specific about some things, ie dinnerware sets needed (I got an extra set - maybe it should've gone to the reviewer who didn't get enough?) Rooms are well appointed and roomy. The bad: train noise might get to you. Net: my choice when visiting Eugene. read more

Boutique hotel but up to date and convenient. Staff falls over themselves to be friendly/helpful. These old bones loved the quiet and comfy bed read more

We got the opportunity to stay at Inn at the 5th, and it was an incredible experience. The whole premesis was incredibly clean, and the rooms were amazing. Each room is decorated uniquely to provide an individualized flair, and all of them are spacious and open, with incredibly comfy beds, a nice fireplace, and beautiful shower rooms. The guest lounges on each floor are a nice treat, and the gym was clean and well maintained. Plus, the service was spectacular. From the moment you check in to the moment you leave, the staff make sure you are taken care of. Additionally, you can't beat location - located in the heart of the 5th Street Market, there's a ton to do, see, and eat. I would recommend this to any out of town guests, and even to local Eugenians as a nice stay-cation. Absolutely no complaints. Best inn in town - five stars! read more

I was in town to take my mom to the hospital for surgery, and the entire staff at this hotel were nothing but gracious!! Kindness goes a long way, particularly when you're stressed out. The rooms were large and well appointed, and the beds were super comfortable. Hotel is located right next to a really neat shopping area with good restaurants. I'd definitely stay here again. read more

I'd give it five stars except for the fact that our room was right next to the very noisy elevator. The hotel was not full so I have to wonder why we got stuck in that room which clearly has a horrible noise problem. Next time we book here we will ask for a room AWAY from the elevators. Love the room service set-up and the shops next door were upscale and amazing...especially the toy store! read more

We were wandering through Eugene at about 10:30pm looking for a place to stay when we happened upon the Inn at the 5th. I remembered reading good reviews so we stopped. The valet and front desk were both friendly and helpful. The room was very nice, clean, and modern. The bed was divinely comfortable. Small touches like an in-room Keurig coffee maker was appreciated. We especially loved the view of the courtyard, all lit up and decorated for Xmas, with the red furniture, and the falling snow. Just lovely! The bathroom was spacious, and had a terrific shower. Do note: the sliding door leaves a gap and is not soundproof, which could be uncomfortable for some. read more

Stayed a lot of place in 13, approximate 17 different hotels. This place takes the top spot! Great room, very chic boutique hotel with high end bedding and pillows. Mercedes sedan is your shuttle around town! Fireplace in room! WHAT! Yep, Fireplace in room! Close to the UofO, and Ohop! read more

I had an amazing stay with my family at Inn At The Fifth! I was greeted by a man named Arthur S. and he gave us some fantastic wine! I've traveled all around the world, mostly being raised in Dubai, and I gotta say, I haven't seen such luxury ever in Oregon. It was comparable to international hotels. I loved my stay, it's by far the best hotel in town and the managers are very helpful and friendly. Tell your friends, Inn at the 5th is the best place to stay in Eugene. read more

Beautiful rooms, incredibly friendly staff and so dog friendly. I have to say, I like the locks on the doors (just pass your card in front of the lock..no inserting the wrong way etc. Live music on the upstairs patio on Friday evening was fun, fun and fun and the wine was great (we were there 1st week of September). The spa attached is also wonderful...and the stores interesting and enjoyable. Is definitely the place to stay if you're passing through on your way to someplace else, going to see a game or just want to get a way to a relaxing, beautiful and quiet place. Restaurant is excellent. read more

Inn at the 5th Eugene - relaxing Friday evening before the live music starts.... - Hotels Near Me - Eugene, Oregon

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What a delight. Recently we zoomed down to Eugene to see a David Sedaris event at the Hult. Rather than do the research to determine which hotels take dogs, I simply called AAA. (They are awesome too, BTW.) After reviewing the various hotels in the area, I selected Inn at the 5th because of their proximity to the Hult and 5th Street Market. What a find. A seriously sweet, comfortable room. Lovely staff and a great location. There are just a few things I would change: 1.) The PILLOWS. They are stuffed with foam rather than feathers. 2.) The wait to check in. There were two folks working on ONE car reservation for ONE guest. Curious. I suppose you could say they are all over it or they don't have an organized system. We will go back! And so will our dawg, aBoo. They were particularly happy to see her! read more

Heard this place was great and then found out for ourselves. Wonderful staff and top notch for Eugene! Doesn't get any better! Cheers! read more

Inn at the 5th Eugene - Only a great staff would have an epic battle with you! Thanks for everything! - Hotels Near Me - Eugene, Oregon

I left my 2 rings that were not worth that much, so did not use the safe, as I didn't see any harm in leaving the items in my room out in the open w/my laptop and iPad. Rings ended up missing and the hotel will not claim responsibility for them since I did not use the safe. The rings did not just disappear on their own. In short, good boutique hotel concept design, but if the staff there is stealing your smaller items in the hopes you don't realize it's missing, not worth trusting your other items there. With more hotel options opening in Eugene, this will be the last time I stay at this hotel. HUGE disappointment! read more

Even though I grew up in Eugene, I love coming back and staying here. This was my second time staying and it remains at the top of my list. After spending the day with my father, who passed away the following day, the staff was more than comforting. They were so sympathetic, offering my daughter a blanket to snuggle with and me a glass of wine..... I took the bottle. Shortly after getting to our room the front desk called to make sure that we were ok and informed me that the wine was on them. The staff went above and beyond. We thank you for your kind words and amazing hospitality. read more

Such a gem in Eugene! The entire experience from valet to check out was absolutely amazing. The entire staff, the personal note and treats for my cat, and the beef tenderloin room service were all 5 stars. If you have to stay in Eugene, you HAVE to stay at the Inn at the 5th. read more

Highest recommendation. Pet friendly Attentive, professional staff Beautiful decor Built-in spa, dining, shopping... Great place! Will definitely return whenever possible. read more

Truly enjoyed our stay. Beautiful rooms, great staff. Loved the holiday decorations. Fireplace in the room was a nice touch. Highly recommended hotel. read more

Inn at the 5th Eugene - Hotels Near Me - Eugene, Oregon

Quaint hotel surrounded by restaurants and shops. Fab staff, complimentary glass of wine at check-in ( delicious ) very nice room, great bed and linens, super clean. Spacious bath with high- end Aveda products. Loved the balcony overlooking courtyard with bistro tables. Close to all kinds of brew houses & delicious restaurants. Definitely would recommend to my friends!!!! read more

Nice boutique hotel. Front desk service was very pleasant. Rooms are nice and clean. With interesting touches like a fireplace and little cubby drawer for room service accessible from outside the room and inside the room. read more

Wonderful room and very dog friendly! Fun location near restaurant, market, cafe (great baked goods) and small shops.

Really great experience. Room was super clean which is important during COVID times. Staff were friendly and accommodating of all my requests. Location is central and nearby several great places to eat. Like others have said, parking costs 18 dollars extra so be prepared for that. Also it's nearby the railroad tracks so ask for a room to be far from the it if possible. read more

Great service! Friendly staff. We received a welcome text 24 hours before and we responded with a request for an early (1pm) check in They immediately accomodated. They also provided complementary transportation within 5 miles of Inn. read more

Place is a Joke let me make my reservation online with my card for me and my wife's valentines day. When I showed up told me I couldn't use that card to get the room and since I didn't cancel in 24 hours prior I'd be charged the amount of the first night 440. Then when I lost it told me I wasn't welcome there anymore. Well I wouldn't stay there now if it was free.. read more

Immaculately clean. Modern, comfortable rooms. Crisp bed linens with a variety of pillows. Good dining and shopping options nearby. The staff have been friendly and helpful. I have a balcony room on the second floor that opens out onto a nice terrace and the adjoining market and restaurant. The spa that is attached is more of a salon that offers some spa services, not the fluffy robe and steam room kind of spa. My one complaint is that it is fairly loud. I heard every conversation in the hallway outside my room all night long and starting at 5:30 this morning, and I am not a light sleeper. Maybe it's because of these odd mini doors they have that directly access the closets? I assume they are for dry cleaning deliveries, but they are not big enough for hanging things that are returned. If I were staying another night, I would shove it full of towels to try to absorb some of the sound. Also, it locks from the inside by pushing the knob, if security is something that concerns you. I would absolutely stay here again but would request a room far from the elevator. read more

Inn at the 5th Eugene - Hotels Near Me - Eugene, Oregon

We had our 30 year high school reunion at the hotel this weekend. The staff did an amazing job helping us pull it off. We couldn't have done it without them, especially housekeeping and the shuttle drivers. The garden plaza was beautiful. The food by Marche was excellent. Our suite at the hotel was great too. Lots of space for the kids and a view of the garden plaza from the balcony. We will definitely stay here again. read more

Gem of a hotel. Rooms are comfortable, quiet, and well-appointed, location is good, and, most importantly, I have never had better service at any hotel regardless of price. Very highly recommended. read more

We were in Eugene recently for the Oregon Bach Festival. It was our first visit to the city and our first stay at the Inn at the 5th. When my husband made reservations he was concerned about transportation to and from the airport and to the events. Should we rent a car? Imagine our delight to know that not only would a car from the hotel pick us up from the airport but would also take us to the events around the city. The hotel itself is located in what's known as the 5th Street Market. There are many shops including Marche which not only houses a wonderful restaurant but has a space that offers selections of cheeses and other food products plus a coffee bar, pizza and sandwich kiosk. All across from the hotel itself. The hotel room was spacious and accommodating. Not only that but snacks were available 24/7 during our stay. One could find sodas, waters, chips, crackers that were complimentary! Most hotels charge you, but this one doesn't! We found the staff here to be very helpful and courteous. They were happy to give recommendations on eateries, places to visit, and were always available when we had questions. I highly recommend this lovely boutique hotel in the heart of Eugene! read more

Admittedly we are a Best Western family and would never stay at a place this nice normally if it wasn't a football weekend with no rooms anyplace else. The property is great, room is really nice, front desk and valet staff very friendly and helpful. Why only three stars? Room Service. Food was good, about what you expect, but it appears the staff forgot the "service" part. Hotel has this really fancy butler closet system. Just order your food and it magically appears at the time you ordered- pretty neat. However, when you order breakfast for three you expect three sets of silverware. No, they only give you the utensils they think you need for the meal you ordered. Pretty sure they don't expect you to eat cereal and milk with your hands, or use you finger to stir your tea, but they didn't give us any spoons? Called to ask for two spoons and a knife to spend on the croissant, wait staff argued that they gave us all of the utensils. Yeah, I want to waste my time calling just to jerk them around. For a automatic 20% gratuity there should have been no attitude. Then the passive aggressive move of the morning, just bring us a knife and one spoon. More on Trip Advisor when our visit is done... read more

This is an amazing place to stay. From the moment you roll in the door (I'm a longtime wheelchair user), you feel comfortable and welcomed. No high counters stand between you and the staff checking you in. The elevator is close and has easily accessed buttons, and then you arrive in a room that will amaze you. The bathroom has a pocket-style door with a huge opening and is very wide open. The shower handle has been thoughtfully placed within reach of the shower bench, the room is spacious enough to quite comfortably allow a wheelchair user to move around. The bed is a bit high to transfer to, but oh so comfortable. Room service is served through a butler's door - so nice!! The Keurig coffee machine, wine accessories, and bathroom supplies are a nice touch. Will definitely return!! read more

Avoid this place if you care about your vehicle. There is no self parking available, you must valet your car in an off site unsecured location.. Upon receiving my vehicle back from the valet, I noticed that my car had not been locked and close to a thousand dollars in cash and posesions were missing. The hotel assured me multiple times I would be reimbursed, however, quickly changed their mind in the days following and only credited me for my stay. Disappointing behavior from such an upscale hotel. read more

I've upgraded the rating of this hotel to three stars based on the follow-through of the manager, Amber. Here's the update: When my wife checked in, she gave our debit card instead of the credit card we used to reserve the room. Note: NEVER GIVE A DEBIT CARD TO A HOTEL!!!! She claims she was told by the front desk person it was only for incidentals and the room charge would remain on the credit card. What she wasn't told is that since it was a debit card, it is hotel policy to authorize the entire room charge, plus 200 additional dollars for incidentals (instead of the 75 for credit cards). Not only that, but the front desk person authorized it for 300 additional instead of 200. I guess that was a typo. Now, because it's a debit card, the authorization is a charge that goes all the way through!! Then, when we checked out, we were charged an additional 237 dollars. For a total of 775 dollars for a one night hotel stay, when the charge should have been only 237 dollars. HOLY WOWZA! The story I was initially being asked to accept was that it would be several business days (4 to 6) before I would get back the 537 dollars I was over charged. It seems that it is super, super easy for people to swipe your card and WITHDRAW money instantaneously from your account, but it takes an act of congress, navigating automated voice systems, and long hold times, signed faxes, and several business days to put money that erroneously taken out back in. Thanks to Amber for owning the mistake and following through and getting my money back. Original review: _______________________________ This hotel has aspirations, and they are reflected in the price. It's new and modern in an area of shops trying to feel European. Let's start with the good, since there are some positives. The free shuttle service was nice. We were in Eugene for the Pre Classic, and not having to drive to Hayward Field and find parking was nice. The driver was friendly and the service was quick and easy. The staff was generally cheerful with a smile. Now the bad. The elevators are perhaps the slowest I've ever seen apart from freight elevators in 100 year old buildings. Seriously, the place is 4 floors but the stairs are your best option here. The rooms have a cool style, but they didn't know when to stop. Someone thought it would be a good idea to have a frosted glass window instead of a wall separating the shower and toilet from the rest of the room. I really don't want to see the outline of my family members showering or sitting on the toilet. Not only that, but the slider on the bathroom, when fully closed, still leaves about a one inch gap that makes using the bathroom completely NOT private. The intent is clearly to seem really cool and modern, but the effect is that it just doesn't work. Lastly, service. Anyone can smile at you, especially if they want tips. That's no big achievement in my opinion. Also, even the best people make mistakes. What makes the best people different from the rest is how they handle mistakes. This hotel overcharged our card, putting a hold for an additional 300 dollars over what it was supposed to be. I was eating dinner when I got the alert from my bank on my iPhone. They admitted the error, but have still not been able to figure it out. They promised to call me later in the morning today, but have not. There were any number of things they could have done to make the experience better for us after admitting to their mistake, but they played helpless. Update: We will consider using this Hotel again. The big plus is the shuttle service. read more

Be aware that the train runs right past this place and blows its horn on occasion. It is a bit spendy.

The hotel rooms are spacious and very nice and clean, the beds are super comfortable with 4 pillows on the double beds. HOWEVER, the valet was no where to be found when we pulled up and the "front desks" leave room for improvement. There is no traditional high counter lobby desk, literally two office desks with a laptop computer on each and a couple of office chairs to sit in. Had trouble checking in because the girl couldn't find our reservation. When I finally just handed her my phone with the email confirmation pulled up, she stated someone had accidentally cancelled it, but we could get a room anyway. A couple of hours later my daughter and I were accosted as well when we came back from dinner by the guy sitting behind the desk, when he asked "are you trying to visit someone in the hotel", and asked to see our room key. I have never been to Eugene before and didn't know whether we actually looked like undesirables or if there is a real problem with security there.? The butlers cupboard for each room is a unique idea, no room service to bother you, except they called our room first thing in the morning to tell us they were bringing up breakfast which kind of cancelled out the no bother side of things. I have been to luxury hotels before and this place needs a little work. I'm giving 3 stars for location, the rooms and the amazing food that Marche' serves right next door. read more