We are familiar with the Il Fornaio in Carmel, where the food and service have always been exceptional, so we were excited to discover there was also a location in Walnut Creek.
We chose Il Fornaio Walnut Creek to celebrate both my birthday and my daughter's birthday. We were pleasantly surprised by the spacious, elegant dining room. When making our reservation, we noted that we were celebrating two birthdays.
As a party of 10, including a 5-month-old baby and a 3-year-old toddler, we were seated at a large family-style table in a quieter area of the restaurant. It felt like we had our own private celebration space.
The kitchen did not disappoint. We ordered two Tomahawk steaks, which were expertly prepared and carved tableside by the chef. Every dish we ordered was delicious, and the affogato was one of the best I have ever had.
Unfortunately, our waiter fell short of the restaurant's otherwise high standards. Despite ordering appetizers, salads, and drinks, our water glasses remained empty for extended periods. My husband eventually had to speak with the manager because neither the waiter nor his assistant seemed attentive. Since the restaurant was not busy on a Monday evening, this was disappointing.
The manager was excellent and quickly addressed our concerns. When she asked about the birthday celebration, I explained that both my daughter and I were celebrating, yet only one candle was provided despite our mentioning this during the reservation and to our waiter. The manager immediately apologized for the oversight.
Another issue arose when we requested the dessert menu. Our grand baby was becoming restless as it approached bedtime, so we wanted to order quickly. However, our waiter repeatedly told us to wait until he had completely cleared the table before bringing the desert menu. It was an unnecessary delay. Obviously, we could have already been reading through the dessert menu while he was clearing the table. Our waiter did not know about time
Management.
To make matters worse, the complimentary birthday ice cream was served to the wrong person, even though the waiter had been told multiple times who the birthday celebrants were. We also requested an extra candle for my daughter's tiramisu, but that request was ignored. We shared one birthday candle.
Despite the service issues, I still consider this restaurant a very good for dining experience because of its outstanding food, attentive manager, talented chefs, and warm atmosphere. We spent over $800 on dinner and typically leave a 25% tip for excellent service. However, due to the lack of attentiveness by the waiter and waiter assistant, we gave only a 20% tip. (Honestly, the chef and the manager deserved the tip
More than the waiter himself.) Please don't give this waiter a large party because, the service has a negative impact and leaves a sour taste. I would give this restaurant a 5 star, it only fell short because of this waiter.
Il Fornaio Walnut Creek offers food and ambiance that rival much more expensive restaurants. With more attentive service and better attention to detail, the overall experience would be truly exceptional. read more