Let's start with the food. The orange chicken we ordered was not cooked well. There was pink in some of the chicken pieces and the rice was a little on the firm side. Moving forward to customer service. When I called about the food issue the gentleman on the phone asked me to bring the food in (which I could not do because I had to be putting my kids to bed). He told me instead to bring the food tomorrow, although they wouldn't give me a refund of any kind. The food was bad and the customer service is worse. Never ordering from here again. read more

One of the best chinese restaurants around the area. We have ordered take out 3x within the past month and are never disappointed. You must try the pork dumplings (steamed). So much meat in it and the sauce that comes with it is a great compliment to the appetizer. The hot and sour soup and egg drop soup are good too. When you order those soups to go, you get a lot for what you pay for (which is very reasonably priced for the size you want). read more

I have ordered previously the food is usually really hot and tasty, I ordered online delivery and asked that it arrive between 745pm and 8pm. Unfortunately the food arrived @ 640 pm its was cold and was not good read more

My husband and I really like their food. Tasty and fresh from what we have tried so far over the last year. Always great service, we have only done delivery so far. Would recommend and will continue to order from them. read more

My favorite local spot for Chinese food. It's always hot and fresh and delicious. They closed briefly during the pandemic but are back open as of May and I'm so glad! read more

Wow was this a find. So good. It is just a small place in a Home Depot shopping center. Off on one side. You wouldn't know it was there. It doesn't look like much from the outside. It is one of those place that looks like the food could be really good or it could make you sick. Luckily it is really good. A few of my coworkers have been here a few times and they seemed to like it. So I thought I would give it a shot. Glad I did. I got the chicken chow mien with pork fired rice and wonton soup for only $5 and some change. That is right $5 for any lunch special. And they do not just give you a little scoop of food either. The box was full of noodles and rice. There was also a lot of chicken with the noodles and a lot of pork in the rice. I could barely finish. It was so good I couldn't stop eating but I had to because I was full. The wontons in the soup were great. The broth was very flavorful too. The pork fired rice was some of the best. The noodles in the chow mien were just right. Everything was cooked just right and oh so good. They also got the food out pretty quickly too. No 20 minute wait so you don't have time to eat when you get back to the office. It was a ton of food for $5. I will definitely be back. I want to try the other lunch selections too. Sometimes the little unassuming places are the best. Good to know there is great Chinese food within minutes of my work. read more

Man was I disappointed! I ordered for delivery and was told it would take 20-30 minutes, it actually took an hour and 20 to arrive. So first impression not the best but it got here and was hot and smelled really good. I got the food opened and started serving and when I scooped into the curry chicken I was disgusted. The chicken was raw, very raw. It was so bad I was afraid to try any of the food. I called to tell them what happened and it didn't seem to matter much but they did give me my money back. I was really hoping it would be good because my husband and I have been looking for Chinese delivery place in the area. After that experience my search continues. read more

Love Hot Wok! Great prices during lunch...always fresh and flavorful! My favorite is shrimp w mixed vegetables! Love that I can call in and in 5 minutes its ready..hot and fresh! Employees pretty quiet but nice....atmosphere is nothing to brag about..could definitely use a tv and some wall art for some color! All in all if you want fresh tasty affordable Chinese food check them out! read more

Always a place I MUST visit when I'm in town. My go-to's: cashew chicken, beef and broccoli, fried rice. The white boy Chinese selection :)

I don't recall when the menu arrived at the door. I'm thinking it was one of those door-to-door paper hangers that troll the neighborhood first thing in the morning. When I get it and read the name of the place, it first intreges me and almost gets a chuckle out of the Chinglish name, "Hot Wok Mr. Cook New York Style Chinese". My boys pick up on the name and start calling it by the South Park slang for "City Wok" (it's crude, but funny). This place is no joke. I drove over and ordered a selection of their fare and it was good, I mean real good for take-out. It's not as pedestrian as, say, Pei Wei, but good. My oldest took one bite out of his eggroll and before he could swallow it the youngest stole it from him and snarfed it down. Both agreed that it was excellent even without sauce. I had the General Tsu chicken, which was a huge portion, and wolfed it down without even pausing to belch. Very good food, the decor is spartan and I have no idea about delivery. read more

I still can't believe how much food you get for the price and how quick the service is. After moving from Chicago, I never realized how hard it would be to get GOOD Chinese food in other places, 'til I found Hot Wok. It's a little rough around the edges and the guy who usually answers the phone is ridiculously mumbled and rather deadpan, but the quality of the food and the price makes up for it! read more

This is actually one of my favorite Chinese food places. Their service does leave something to be desired in person. However, their food is really good & their delivery is pretty fast! My favorites are the sweet and sour chicken, the pot stickers are to die for! Their Hot & Sour soup is packed with veggies and flavor. The chicken and broccoli is really yummy too. I can't lie their fried chicken wings are some of the best around. So, just order delivery and kick back to get your Grubb on! read more

I've never been to their restaurant before, so I can speak for the dining experience. But delivery is usually quick and their food is pretty good. Their orange chicken is still my favorite thing on the menu. It's definitely one of the best delivery Chinese food I've been able to find in the Phoenix area. read more

Now I get why the reviews are so bad-- the food sucks!!!! I mean really gross and the flavor is (anxiety inducing) terrible! Our regular place was closed and after being abroad for over a week just wanted to pick take out up on the way home from the airport -- HUGE mistake! Disgusting! read more

Wow, this place is great. I've lived here since 1997 and have been searching for good Chinese food ever since, and seriously, this little hole in the wall place is the best! We order delivery or pick up at least once a week and are always happy with the food. The scallion pancakes are THE BEST! You have to try them. read more

I've been going to the Home Depot next door for years and never even noticed this place until I read about it on Yelp. Decided to grab takeout and wasn't disappointed. And hey, they even have awesome SCALLION PANCAKES which are pretty hard to find around here. Will definitely be back! read more

Ordered from this place on a whim. We needed to go to Home Depot and this place is next door. We ordered broccoli beef and kung pao chicken. It wasn't the best but it also wasn't the worst. It had good flavor. The kung pao was lacking the spiciness I hoped for. All and all I would order from this place again. The girl who took my order was friendly and it didn't take a long for our order. My fiancé also liked that they threw in some spicy mustard and duck sauce along with the soy sauce. I gave them 4 stars for the customer service and good food at a decent price. read more

The food was delicious, had everything inside the bag nice and neat. The establishment is very clean. Great customer service. Thank you :-) read more

I am so glad to find Hot Wok--finally, Chinese food that is delicious and close to home--a good option for take-out or delivery, and it's open late. They call it N.Y. Style, and maybe that's why I like it so much. I love the Shrimp w/ Eggplant w/ garlic sauce. I get it most every time I order. read more

I have ordered for here many many times, it's the only Chinese I will eat, the rest is crap. Be prepared for the worst service ever, typically the don't say hello, just "what do you want" and when you order they just hang up on you, it's so bad it's actually kind of funny. I'm sure most people would cry about it, but I love these guys! Easily Best egg rolls in town. read more

If you are looking for "REAL" New York Chinese food...This is the place!!!~ They know the difference between low mein and chow mein!!! It has a FULL double sided menu that is about "18 long both sides...If you can't find it here ...stop looking...I am from the NY area and this is a close as you get to being back there...They even have duck sauce unlike every other poor chinese place in the valley..It is worth the travel if you are far away..just do not expect to sit in a nice place it is really just a take out joint...they have a second location in Mesa read more

Very good food, I had the Curry Chicken that was very tasty. The fried ragoons and egg role were quite good too. I had enough for two servings. read more

Used to love this place. Yesterday ordered food for the whole office. Three of the meals, including mine, were chicken dishes. Guess what. All the chicken dishes were cold and raw pink in the middle. Every single piece of chicken was RAW! One stupid coworker ate it all anyways. Guess what. He's throwing up as we speak. My boss is a kidney transplant recipient. If he would have ate the food, he would have died. So my boss called them today and chewed them out. All the guy said was "Bring back food and we give refund." Uh... we threw the raw chicken away. Be very careful if you are going to eat here. I use to come here often and ignored the reviews about raw food. No more. I will not risk it. I will not even return for a refund. Please be careful if you are going to eat here. Could be your last meal. read more

Zero response to this customer's repeated claim of food poisoning both me AND my cat. I was insulted, yelled at in the background, told I was wrong. They paper neighborhoods with flyers and I cringe at the thought of others getting sick from their food. read more

This is good food! I've been searching for a decent Chinese restaurant and this is it ! Located near Ikea, they deliver to my house. Here's my assessment: - Fresh veggies cooked perfectly, just a bit of a crunch, not soggy or frozen. - Portions are large. I ordered delivery and the main entree part came in a plastic covered dish and held a lot more than a regular to go box. An order of crab puffs comes with 8. - Egg rolls are so yummy. I'm from the northeast and they remind of the kind I had when I was a kid (craziest of all? They're only $1 each) - The prices are great, especially for the amount you get. My entire order 16 crab puffs, 2 egg rolls, moo shu, sesame chicken, white rice, plus delivery charge and tax = $32. -The food came hot. We had to let my son's chicken cool a little before he ate it. -The name "Hot Wok Mr. Cook New York Style Chinese" rocks! I just like saying it..."Let's order from Hot Wok Mr. Cook.". - The location of Hot Wok Mr. Cook is in Tempe on Warner. There is another Hot Wok in Chandler on Ray & McQueen. There seems to be a little confusion on the web about these two. The review I'm making is on the TEMPE one, on the SEC of Warner & Kyrene in the Home Depot center. read more

I have only ever ordered food for delivery. The people on the phone are always very nice. I have always gotten my food faster than what they tell me. I only gave them four stars because I have to admit that they aren't the best Chinese food that I have ever had. However, they are very consistent and you get great value for your money. read more

Just finished a worst of the worst experience with Hot Wok Mr Cook. We rate the food a solid 2 out of 10 and service a fat zero. We called in and ordered the pork egg foo young combo, chicken chow mein combo and an order of sweet and sour chicken. I specifically did NOT want chicken lo mein and the non-English speaking person on the phone was queried several times to ensure order was chicken CHOW mein. After ordering process made lengthy and diffic.ult due to lack of English proficiency, we were told meals would be delivered within an hour. After more than 90 minutes passed we repeatedly called for five minutes with two phones until someone answered. We were given excuse that it was Friday and assured food should arrive soon, which it did. Unfortunately the meals were not as ordered. The gravy for the egg foo young was forgotten, and we were delivered - SURPRISE - chicken lo mein. In addition to messing up two of three meals ordered, the quality and taste were extremely lacking. This is bottom of the barrel Chinese folks - yucko. The no gravy egg foo young tasted best, while the fried rice was bland and just 95% rice colored with soy. The sweet and sour chicken was soggy, not crisp - and the sauce of the fake variety bought in large cans at grocery co-ops. I managed to choke down half the chicken lo mein, which consisted of noodles and upon close examination a few small bits of what may have been chicken and vegetables. More of our dinner went in the trash than in the mouth. Upon discovery of the errors, we had again called back. Management shrugged their shoulders over the mistakes and told us they would offer some kind of discount the next time we ordered. We gladly informed Hot Wok that due to mistakes in 2 of 3 meals and very poor quality of food we had no desire to ever try their "food" again. Stay away everyone - this is seriously lowball bottom of the barrel "Chinese" (a stretch of the word). Much better abounds all around - visit Hot Wok and you'll be sorry!! read more

Good food... but I wouldn't give them your credit/debit card info over the phone as I did. Several purchases were made from Wish from an address in China. I can't say they did it, but it's the only place I have given card info to over the phone. It's a shame that they may have an employee scamming customers. Pay Cash Only read more

Ordered the shrimp fried rice for takeout. It was hot, but bland. No scrambled egg, which is a basic fried rice ingredient. The rice was on the dry side, and everyone in our party agreed that soy sauce was needed to give it some flavor. I'll give it another try and sample more menu items, but this isn't a good start. read more

The food wasn't all that good for the price. They took forever to deliver and it was cold by the time it got to me. Would not order from again. read more

We've tried many Chinese restaurants in the Tempe/Phoenix area and have found Hot Wok to be by far the overall best Chinese Food establishments for delivery. Would highly recommend them. read more

Good vibes, good prices, good food! We ordered won ton soup, hot n sour soup, egg rolls, happy family, beef with broccoli and fried wings. My husband loved his wings. The only thing I wouldn't reorder is the beef broccoli, the meat is kinda chewy but every thing else was great! The service was excellent and every one was super friendly which is a pleasant contrast to some of the places I've dealt with lately. read more

The only place open near our house after 9:00 pm for Chinese food. Nothing great - the chicken looked kind of disturbingly pale in color - but it's cheap, fast Chinese takeout - and it beats Pei Wei... read more

The best Chinese I have had in Arizona. The food is not greasy, pretty well-made and the prices are very reasonable. I love that I can substitute brown rice at no additional cost. Their lunch specials are awesome for the price and for what they give you. I sometimes ask my husband to pick it up on the way home from work as he drive up the 101. read more

This neiborhood take out has always made my family happy. I have had each type of chicken (lots of options) and they are always fresh. Don't forget egg rolls! read more

Its alright.... delivery is cool. Foods been pretty good. Cons... menus always down online.

I was looking forward to this place based on the reviews here. I ordered my favorite dish which is General Tso Chicken and white rice. The rice was fine but the chicken chunks tasted just average. I went at about 10pm last night (08/25/2012). I am thinking about trying this restaurant once more just to see if it is better the next time. read more

Yuck. Fried rice plain, no egg. Dumblings tasted weird and didn't care for hot n sour soup. Then felt sick afterwards. Never again.

We ordered delivery and the food got here faster than expected! The delivery man was very nice and considerate. The food was pretty delish too! It was very tasty and wasn't bad or anything; it's not the most amazing Chinese food out there, but for the price and convenience, it's definitely worth it! read more

Worst Asian food ever. Either had no taste or only tasted like salt. I am not sure what the soup was, but it wasn't like any Hot and Soup I've ever had. "Pork" egg rolls had no pork we could find in them, pot stickers had such thick wrappers it was like eating pasta. Never will we order from this place again. Seriously this was just nasty. read more