I ordered a shrimp & veggie lunch combo with a spring roll & crab puff as well as a veggie plate with fried rice from Chopstick Express, wanting to give the nearby restaurant a try. Before I picked up my order, I took insulin because I'm a T1 diabetic & must have insulin before eating. Once I got home, I tried the spring roll - it was the only thing that tasted semi-fresh. But it wasn't good. The crab puff was old, hard, dark brown, not flaky & tasted as if fried in old oil. I couldn't eat the whole thing.
I hoped the veggie plate or shrimp with veggies would be better, but the veggies were so soft because they'd been obviously overcooked & tasted like they'd been in the brown sauce for days. I'm used to Chinese food with veggies so fresh, they're still crunchy & have great color to them. Not these.
These were SWIMMING in sauce & tasted old & bland. The fried rice was very darkly colored & I saw no egg, carrots or peas, as is traditional. What was worse though was the fact it simply tasted old & stale, again like it'd been fried in old oil.
Regardless, I had to eat something so that I wouldn't drop to dangerously low sugar levels, so I ate the spring roll, what I could of the crab puff, & a couple bites each of veggies and rice. Literally ate just enough to ensure I didn't face low sugars.
I called because I thought that $30 was worth it to see if I could get a refund & told the girl who answered the phone that I hated to complain, but nothing tasted fresh & it all tasted like it'd been sitting there for a long time.
The girl said "well it's all premade but we haven't gotten complaints about it." No apology offered. And I just thought, was it "premade 3 days ago?!?" So I said, "sorry but I'm not going to eat this," so she told me to bring it back & that her manager may be able to do something. It felt odd to do, but I needed to run out for another errand that was on the way, so I brought the food back.
The woman (obviously the owner) opened the boxes & told me "you ate this" (ummm don't you have to try something to know it's terrible?!?) and I said, "yes, I had to eat something to not drop low, but I only ate a few bites, you can tell." I even showed her my insulin pump. And she said "no, you ate half." God, do I wish I had taken pics of the containers before taking them back because there wasn't even a 1/4 of the food eaten, let alone half!!! I was SHOCKED!!
I said, "I certainly didn't eat half, look at the container!" & she argued saying she filled it "extra full" herself & knew that I'd eaten "most" of it. There was food to every edge of these containers ppl! I would NEVER eat most of any food I purchased from a business & then return it to try to get my money back ! I worked in the restaurant industry for years! I even tipped like $5 on this pickup order!
I said, "I don't know how you can call me a liar when clearly half this container isn't gone & regardless, I'm bringing back two boxes full of food." To which she said, "half of which you ate."
I have NEVER been so flabbergasted in my life. I said "you're obviously not going to help me, I'll just dispute this charge on my card" and I left. Literally unreal. You'd be better off going to Panda Express or something.
Or, better yet, for GOOD, FRESH Chinese, go to Golden Gate on Baseline & The 101. They have great, fresh food, an A health rating, & great customer service.
Don't make the same mistake I did. Avoid Chopstick Express unless you like old food cooked in old oil & sauces & terrible customer service.
Never again!!!!! Still reeling. Hope I don't get sick... read more