Fabulous service. From the greeting to the wrap up I had very good customer care. Nice waiting area with coffee and water and snacks. I look forward to a long relationship with Horne Mazda. read more

May 03, 2020 - Ryan Deluca contacted us via email and offered a special deal about Mazda CX5 Sports. May 04, 2020 - I responded and told him that I am more interested with Mazda CX5 Grand Touring and attached the image of the car I am interested with. Between May 05-May 06, 2020 - asking me if I have a trade in and if I can come down and fill out the finance application form; I responded that I prefer doing this online and/or over the phone since I live in Maricopa. May 07, 2020 - I received an email that there was a hard inquiry with our credit. Few minutes after Ryan Deluca called me and informed me that they ran our credit and broke down the numbers. I confirmed if this offer was for the Grand Touring NOT the Sport and he said yes. After discussion with my wife, I called Ryan Deluca and set an appointment for the Mazda CX5 Grand Touring. May 09, 2020 - Arrived at Horne Tempe Mazda, we me with Ryan Deluca and she referred us to Shayla Haley. Shayla Haley then told us that the car we are interested is all set and that it's parked outside all she needed was my Driver's License. My wife went out to check the car and to our disappointment it was CX5 Sport - she went back inside and told Shayla Haley that it is the wrong car and showed the exchange email I had with Ryan Deluca. So she went back and grabbed the CX5 Grand Touring; few minutes after she came inside and informed us that the car we want is now outside and ready. We did the test drive and Shayla Haley is not well-knowledge with the cars. After the test drive Shayla Haley told us to have a sit in one of the tables and that she will get her laptop and pull our information and give the numbers. I told him that Ryan Deluca already ran our credit last May 07, 2020 and asked Shayla Haley "Are you going to run our credit again"; her response was "No". Shayla Haley left us and went back to the office to talk to Ryran Deluca; few minutes later she (Shayla Haley) came back with numbers and told us higher amount than what was discussed over the phone with Ryan Deluca; that being said I walked out and went to Autonation Toyota. As soon as we arrived at Auto Nation I got a notification that they ran our credit AGAIN. Not only Shayla Haley and Ryan Deluca lied to us but VERY unprofessional employees. Do not even waste your time going to this dealership; they are full of crooks and liars. Good news is we got a Hybrid XLE RAV 4! Kudos to Auto Nation. read more

One of the worst and strangest car buying experiences, would not recommend this place to anyone looking. Take your business elsewhere. The salesman Dennis was unprofessional and more or less publicly shamed me for not having a down payment and stated overly loud that most people put 20% down. Additionally, the sales happened in the lobby at a random prop up desk, it felt highly uncomfortable to provide my personal information in a public place. Why not an office? Thirdly, Dennis presented me monthly payments at a 5.9 percent interest and asked me to choose one, the kicker here is that my credit had not been run and this was such a joke of a process. In the end I knew I qualified for the 0 percent interest and got it, but man what a weird process they follow and a load of crap. Lastly emailed the GM yesterday and still have yet to here anything back. PS: was also told a survey was coming and if I didn't plan to provide 10 stars then I should not fill it out, well the only thing deserving the 10 would be the finance department and nothing else read more

I love this place! Sarah and Michael took very good care of me (and my 2015 Mazda Grand Touring). I had typical maintenance chores, a recall, and a few other issues. They kept me posted every step of the way, working closely with my extended warranty company, getting much of it covered (kudos to CarChex). I heard a noise that was hard to find... but the mechanic kept searching, determined to find the problem, and he did! I was provided a rental car for the whole week, and when my car was done, it looked cleaner than when I dropped it off. THANK YOU Horne Mazda - I look forward to a long relationship with you! read more

Sales rep Alan Appellof - incredible. The best demeanor and approach of any auto sales pro I have ever encountered. Lets the customer think for themself, doesn't push and lead, humane and decent. Levi in the finance office is equally awesome. Have leased from Horne since 2017. Transitioned to a new lease from an expiring one. Although the dealership has new management between those two occasions, my experience has been professional each time and devoid of typical clown-show dealership-isms. One disappointment - in retrospect I did receive less than full fair trade-in value on my expiring lease - had equity between residual value and KBB trade-in owing to low mileage and good condition. It was my error for not informing myself beforehand to counter-offer, but dealers will be dealers. The Mazda experience is transitioning to a moderately upscale brand. A cut above the mass-market utility car mentality and quality. You will not find a more superbly refined compact or mid-size sedan than the current generation Mazda3 and Mazda6, without paying Audi prices. read more

We are movning out of state so instead of moving our vehicles, I decided to sell my wife's SUV at Horne Mazda. Signed the title over to them on Dec. 1, 2019. It's Dec 22 without a payment. I have called them few times but I still haven't received a cheque. read more

When this place was owned by different owners, it was ethical and I felt good bringing my vehicles in. Since changing to Horne Mazda, I feel I am upsold on services I don't need at every visit. I got a second opinion after the last visit where they told me I needed to replace my front brakes. The second mechanic told me I have at least 6K miles left on my brakes. What gives Horne Mazda? Yes, they have snacks in the lobby and a comfortable waiting room. However, if you are paying for services you don't need... I feel you are paying for those snacks tenfold. The last visit (for a recall) my whole owner's manual pouch and its contents went missing. I had to get duplicate proof of registration and order a new manual to be printed. I will never bring my car here again. I just don't trust them. read more

Placed a couple of orders on their web site for parts, never got any acknowledgement or status updates for several weeks. Finally, they sent an email and claimed their third-party had sent the emails which I never see in any of my inboxes. Net result, I had to cancel the orders and was charged a 15% restocking fee for canceling the orders. Better to buy from dealers who handle the orders directly and not just act as a front-end to some other entity. read more

I just too my car in to have the oil changed and rites rotated. Brandon was my service advisor and was there every step.. of the way. Very friendly and the show very knowledgeable. read more

I have been nothing but impressed with Horne Mazda. Unfortunately i didn't purchase my vehicle with this dealership but their service department has been amazing! I have had such a good experience with their customer service and after sale support I would definitely consider them again for a new purchase. read more

I went here on Saturday October 14, 2019 looking to buy a CX-5. I walk in a young guy ask can I help you I told him what I was looking for he took me to showroom floor to show me what I wanted and doors were lock he says let's try other car so he takes us me and wife outside. All the cars on outside were lock also he said I don't know why there lock he looks around like he's lost. He didn't even make an effort to try to find keys for none of the cars he just stood there looking. We told him thank you and left drove to Chapman Chevrolet and bought a new Equinox. Thanks Chapman read more

Just wanted to express my gratitude for the team at Horne Mazda. I've been here at least 10 times and have never had a bad experience. Great team! read more

I bought a USED car from them last week, and traded in my old car as a down payment. They had me sign a contract stating that my interest rate with a cosigner would be 6%. I just received a call from Bridgette, the woman who had me sign all the paperwork and went over all of it with me, she said the interest rate is changing to 13%. I feel like they are trying to take advantage of me and bully me into signing a new contract. I do not feel as though they have the customers best interest in mind here, all they're looking for is more money in their pockets regardless of what that looks like. The deal seemed too good to be real, and they seemed to be really open to negotiating at first, but now I feel undermined by them. I will not be returning to them in the future. I am unsatisfied with them and feel they do shady business. I will be reporting them to the BBB. read more

There are many Mazda dealerships for service in town, but we decided to drive further to service our CX-5 at Horne Mazda. The team at the service department are professional and courteous. Both the service supervisor (Mike) and service advisor (Naavah) were friendly and knowledgeable about the vehicles. Well done Mike & Naavah....keep up the great work. Andy & Brenda. read more

So, I know Yelp has rules about name dropping other places, so if you want to hear about our horrible experience at another Mazda dealership, find my review of it. That crappy dealership is on the southwest side of Phoenix off the 10. They were awful! But Horne Mazda was an excellent experience for us. We couldn't have been happier buying our car from Scott "Elf" at Horne Mazda. We had been put thru the ringer at another place and quickly realized that MANY of the Mazda dealerships in Phoenix are all connected. We had sales guys from all over the place contacting us to sell us a car after we got treated VERY BADLY at another Mazda dealership. So when we called Horne Mazda and got straight forward answers and no b.s. over the phone, it was a breath of fresh air. We had read great reviews on the Mazda CX-9 Grand Touring, and since we were looking for a vehicle with a 3rd row that was spacious and comfortable we weren't disappointed when we test drove it. Priced reasonably and not in super high demand yet (it will be once people realize what is offered for the price) it is a pretty good deal. We loved the car, but we were about to go to another brand after the crap we had been thru. I'm so glad we didn't give up and ended up going to Horne Mazda. My partner drove me into Horne Mazda and told me to "give them a chance" I was understandably on edge, and Scott had to work his butt off to earn my trust. He did. He guided us very carefully, payed attention to everything I was saying, tiptoed when I was starting to worry, and didn't try to give us any lines of b.s. If I had a question, I very bluntly asked and Scott very clearly and accurately answered every question with kindness. Scott was honest and straightforward and gave us a great deal. The financing department guy was good too. Didn't try to nickel and dime us with extras at the end. But he did go in to detail to explain what was covered under warranty and what wasn't. The difference between our first experience and what we were offered at Horne was night and day. I can't express enough how easy it was to buy a car from Horne Mazda. Rarely do you find a dealership that is honest and straight forward. One that you don't feel like you need to go home and take a shower afterword. Horne Mazda was honest, caring, straight forward, and made me trust the car industry again. I don't think Scott will be leaving Horne Mazda anytime soon, but if he does we'll track him down next time we're ready to buy again. I love my new car and I am so grateful we found the guys at Horne Mazda. read more

It's exhausting being told one price and then having it all change when it's time to make a deal... literally the listed price changed within an hour and they claim all cars on their lot changed pricing within the hour. Ridiculous waste of time. read more

The General Manager Dan righted a wrong today, kudos to him for that. read more

Horne Mazda - Our new 2016 Mazda 3 and our trade-in the 2006 HHR - Car Dealers Near Me - Tempe, Arizona

Service Department Review: When I bought my car, I was walked to the service desk to schedule 1st maintenance. I swear I was told I get one complimentary oil change. I couldn't make the appointment, so I rescheduled on their APP. I checked box for oil change and wrote "first complimentary oil change and all that it includes" in the comment section. I had to reschedule a second time, so I did it on the app again, and wrote the same comment about the complimentary oil change. I couldn't see how to cancel the original appointment, so I called by phone and asked if she could cancel for me. I also reminded this was for a complimentary oil change and she said she'd be sure to note. I went today (35 miles one way) and was told they don't do complimentary oil changes. Even if I did misunderstand, why didn't someone pick up on it before I drove all the way down there? I wrote it on their form twice and once to the lady on the phone and nobody said they didn't offer it. I was very disappointed, wasted a day, and wasted lots of gas. Why have a "comment" field if you don't read it? UPDATE: GM Kylor Messmer emailed me and asked me to call to discuss. I called and had to leave a message. The next day, I got a second email from Mr. Messmer as if I had never called. So I called and left a 2nd message. After leaving him 2 phone messages, I have yet to hear anything back. I gave him Friday and gave him today (Monday) in case he was sick or something. But no call. Customer service just went from poor to VERY poor. read more

Good experience. Not pushy but always take too long at every dealer to drive out with new car. Love the new CX-5

Bought a car from Horne Mazda in the middle of cancer treatment. I needed a new [used] car but was not 100% so many things slipped by me and the car dealership took advantage of this. I bought an extended warranty for 7 years or 100,000 miles. Went to use it after a year owning the car at 54,000 miles for a failure of the electric window and found out the warranty had expired. Turns out the dealership put the start of the warranty the first month of the year the car was manufactured (2012) not the year I bought the car (2017). So I paid for this extended warranty, yet would never be able to use it. They refused to change the date and fix this nasty move. Then they charged me for something the original owner ordered on the car, and also charged me for something that was optional. When I told them I did not opt for that feature and never ordered it - I was told it was mandatory and not optional. I showed them the window info showing it was optional - they would no longer reply to me. Even though years have gone by it still bothers me of all the nasty things they did at a time they knew I was not feeling well. Stay away from this dealership - or the very least take home the contract to read it over line for line before you sign, or have a friend attorney with you to look it over. read more

Horrible. This place is absolutely horrible and very unsafe. I had a poor tire, they replaced it with a new one. I brought my car into Discount Tire for more services and the tire that Horne Mazda had given me had a bubble in it after 1 day of use. K. Sanchez told me I may have bumped into something causing it to bubble and the man Art who installed the tire on my car argued with Discount Tire over the phone that it was not a bubble and that my car was still safe to drive (while unprofessionally rolling his eyes at a coworker who requested him to check out my tire). Thankfully, discount tire told me to come back to them and they will replace the unsafe tire for me for FREE. Horne Mazda refused to give me a full refund because they stated since I drove off the property, my tire was now considered used and un-refundable. I will never return to this dealership ever again. read more

We purchased a MX 5 RF new from this dealership and it was a reasonable deal and a pleasant experience. I recommend that you read the reviews of the other Mazda dealerships to save you time, because we visited a number of other dealerships and found the ones with negative reviews to be accurate. We can recommend Horne Mazda and their sales, service and finance staff to be very professional and pleasant. read more

Old school sleazy. We went through TrueCar and received a written quote from Horne Mazda on a specific CX-9. Once we got there they raised the price on the exact same car by $10,000 and pocketed the keys to our trade in so we couldn't just get up and leave. Then they told us that 0% financing wasn't available even though it's on the official Mazda website. No thanks. read more

As much as anyone doesn't want to pay to fix a car, Horne Mazda was patient and helpful in getting my issue resolved. They made things right and were quick to fix and communicate any updates. Shout out to Erich and Matt again for helping me and making things right. My car entertainment system works like a champ now which was super important to me. Thanks Horne Mazda! read more

Today was the first time at horne mazda, what a great experience my husband and I had. Everyone was very nice and accommodating. Jarvis Newman was absolutely fantastic to work with. He answered all our questions and made a great deal on the mazda CX-5 for us. thank you Horne mazda. April read more

I got my my car back from the Horne Mazda service department in June 2018 with my lug nuts loose on my front tire!!! I left for a road trip shortly after picking up my car from Horne Mazda. Shortly into my trip my wheel made a noise that continued to get louder and louder!! I had to stop at a gas station and jack up my car to see what was going on and found I could take all 5 lug nuts off my rim with my fingers. read more

The embodiment of con artists. You go in after seeing their ad on the internet. Once you sit down to negotiate a deal, that's when the real fun starts. They have these hidden fees that are added to the cost of the car. Some you can subtract, such as the extended warranty. However, others they have added (to the tune of $ 1K) and they tell you these come with the car. Some sort of paint protection and an additional add on for another "essential" component. After I left the dealership (within 3 minutes of my departure) "Eli" calls me. I told him I didn't care for their hidden cost routine and he kept saying "you think profit is a dirty word, do you have a problem with profit". A very unprofessional dealership that reinforces the stereotype that car dealers are underhanded and dishonest. Do yourself a favor and stay far far away from HORNE MAZDA ! What a bunch of devious people. read more

I'm over 50 and Jarrod is the first car salesman I have ever recommended in my life! He is professional, informative, honest and easy to work with. There is no pressure...just facts. I ended up buying a CX-5 and love it so far. He needs to train the salespeople at Toyota. I like their cars as well, but Mazda and Jarrod received my business this time. read more

Went to online site to get a quote for selling my car to them. Car is in immaculate condition, non smoking, 2 keys, no accidents, brand new tires, and the site gave a range between 11.9K and 13.6K. Went into the location with this information and the manager came back at 10K!! Explained that the site had a higher amount and even shared the screenshot, but the manager didn't even talk to me himself! This place has been a huge disappointment in the past, and I thought that MAYBE they had changed - but they haven't. AVOID THEM if you want someone that will work with you! There are a lot of other Mazda places in the valley, and I will be going to one of them when I buy my NEXT Mazda!! read more

The service department, although friendly, is often overpriced and not transparent with the costs up front. They also tend to overbook and take longer than estimated. I definitely recommend googling and shopping around first. read more

Horne Mazda in Tempe is awesome. I bought my CX5 brand new in 2019 and am in love with it. The service manager Mike and service associate Shelby always go above and beyond. Thanks Horne Mazda in Tempe Az read more

Do not go there. Worst customer service they don't even go out of their way to provide the customer with good service they just sit there. Heard a lady complaining about an appt she scheduled and for some reason was not in the system, reps just stood there without saying anything. The same happened to me I had an appt to drop off my car and get a loaner When I called to double ck they said there was no loaner and there was no appt for me scheduled. And the complimentary car wash?? Supposedly it rained but they should've at least wipe down the water drops. I would go to a non dealer place next time I get better treatment. read more

Within this past week I had an oil change done with Horne Mazda and received excellent service with the entire staff, but especially with Matt! He took the extra lengths to ensure that I understood everything about my car, and the next steps to taking care of it. The next day there was a small oil leak in my driveway, but they took care of it right away and even came to my home to get the stain out. I have never had a better experience anywhere else, and I highly recommend this location to others! read more

I bought a used Honda S2000 from Horne Mazda. While the purchase experience was good I have to say that a little over a month later I am very disappointed in this dealership. My first issue is that, after getting the car home, I found out that the tires were 10 years old! It is common knowledge in the automobile industry that 10 year old tires are unsafe and should be replaced. So I replaced the tires. Fast forward a month to this week. I took my car in for an oil change at a local Honda dealer and was shown that the engine mounts and radiator hoses were bad and needed to be replaced. Another $1300. I understand that the car is older (but low miles), however I feel that a major car dealer should not sell a car as "pristine" and in "amazing condition" when there are major safety and repair issues that have not been addressed. I have purchased more than a dozen cars, both new and used, ranging from Volkswagen Beetles to Honda Accords to Porsche 911s. This is the first time a dealership has mislead me to this extent and I just wanted to share this word or caution with anyone else who may be looking at Horne Mazda for a vehicle. read more

I visited a Honda dealership and Horne Mazda, test driving a Mazda 6 and the Honda Accord. I found the Mazda 6 to be a comfortable fit for me and the Horne salesperson, Josh, to be very professional in the manner he represented Horne Mazda. The Honda I found had a very uncomfortable right knee position for me and I disregarded the Honda as a consideration, not to say the Accord isn't a good vehicle. I returned to Horne Mazda and after a short time with Josh and his manager they came up with what I thought to be a fair price on a 2018 Mazda 6 Grand Touring Reserve, this being a trim upgrade from what I was looking for. Having driven the Mazda 6 for a number of days now I know I made the right decision on the purchase. Thank you Josh. read more

I had a wonderful experience from the moment I walked him. Everyone was very friendly and made me feel welcomed. Great selection of Mazda's and a knowledgeable, friendly staff! read more

I bought my car there recently and my salesman Kahi Castillo was very polite, answered all my questions. The assistant sales manager Alex was also very helpful with any questions we had as well. They were both very courteous and professional. Ben in Finance was great and went out of his way to help me. I told him I had financing already, but he wanted to see if he could find me a better rate. He held onto the paperwork until I talked to my bank, and come to find out he had a better deal. I decided to add the gap insurance after we spoke and he had the salesman Kahi drive the paperwork all the way out to my house which was about an hour or so away so I wouldn't have to drive back into town. It was great, I appreciate these guys so much, they made the buying experience a lot better than expected. read more

Happened upon a very nicely updated and welcoming Horne Mazda this week with no real intention of buying a new Mazda 6. As I pulled in, in my immaculate , but high mileage 2014 Mazda6 ( manual), I was greeted by Josh, who I spent the balance of the morning and early afternoon with. Josh is low key and just a nice guy who I asked to show me some cars wanted to see. I knew what I wanted, and Josh brought it home. Alex was terrific on my trade in and working the numbers with Josh. Wanted also to thank Bridgette and Ben in finance. Billy was also really great. I had a good time doing with the entire staff. Great vibe and a great deal on a new M6 read more

So disappointed and felt I just got scammed. I do not post on yelp, but I left still upset and thought others should know. I went into Horn Mazda in Tempe for a routine oil change. A multipoint inspection is included in the maintenance price. When my sales advisor showed me the multipoint inspection and advised me that I was in the "red" for brake and transmission fluid. I asked her if they checked my vehicle and she confirmed. I then told her that I just completed a brake flush & transmission fluid one month ago. She then changed her story and told me that the red was based on miles. When my vehicle was completed I asked to speak with a service manager. The manager proceeds to ask me what service advisor I used at the auto place I brought my vehicle too. Like he didn't believe me (I would be happy to show the receipt). The manager proceeds to tell me all this stuff with the paperwork which did not make sense. never did they offer to go back and really test and look at my car. Be aware... you think you are going to a reputable place, but it's no better than Jiffy lube. I will never go back again. read more

Horne Mazda - Car Dealers Near Me - Tempe, Arizona

I just leased a new 2019 CX-5 touring the other day and my experience was outstanding! The salesman Kahi, was absolutely great! I had been to a few other dealerships before this one and his knowledge out did everyone I had spoken with prior to getting this car. He was very knowledgeable about the company and of course the car. I knew absolutely nothing about mazda and Kahi gave a complete explanation of how the car worked. The Manager, Jay was great as well. Helped get a smoking deal! The finance gentleman, Mike was also great! Quick and thorough with all the paperwork, numbers, signatures, warranties, etc. Could not be happier with my purchase! I highly recommend this dealership and Kahi the salesman! Oh and not to mention, my experience was at night time which makes it that much better because they still did an amazing job for it being almost the end of the business day! read more