Horne Kia had two Honda ads...I emailed to confirm availability I received confirmation they were still available. I emailed Hadair making sure both cars were still available. He said come on down and test drive them. We got there, he did not have the cars ready for us to drive, in fact he told us he didn't know where they were. Then he told us to wait and he would check his computer. After 15 minutes he came back with a print out of a different car that was $10,000 more than the one we wanted to see. It's this kind of crap that makes people HATE used car salesmen. Now you know why Carvana exits. I never want to step foot in a dealership again. read more

My wife bought a car from Horne Kia several years ago. When she returned to the dealership to try to sell it back -- something that a Horne salesperson had tried to get her to do for over a year -- she was informed that she would be offered well below the market value for the car, since it had been in an accident (with frame damage) before she purchased it. This information was not disclosed to us before she bought the vehicle. You're not required to disclose accident info in Arizona, and we should have checked the vehicle history on our own -- but the lack of transparency is shady at best, and dangerous at worst. If you're in the market for a Kia, we'd highly recommend taking your business elsewhere. read more

Drae has been helping me service my vehicle for years. He has given great customer service since my first experience with Horne Kia and I strongly recommend going here to service yours! read more

I bought a new Kia Rio from Ron back in April and he was so helpful with every step of the purchase. Now 4 months later and having moved to Indiana he is still helping me. A dealership out here won't honor my maintenance plan and trying to charge me for my oil change but Ron has been fighting for me every step of the way and gone above and beyond! His customer service is amazing I highly recommend buying from him if you can! Can't say enough good things about Ron and Horne Kia especially after my horrible experience with a Kia dealership in Indiana! read more

Charged me almost double MSRP, 10k more than the price we agreed on. We agreed that the price out the door after all the fees and everything for my 2022 Kia forte (with an MSRP of only 19k) would be 24k. After I saw my loan, I was shocked at how high it was. I went in with my husband to fix it, and they told me they would send over the paperwork (they never gave me any the day I bought the car). They never did. I finally got my lender to send me the paperwork, and it says I paid over 34k for the car! Unbelievable. Just buy a Tesla online. These people are scammers. Never go there alone as a woman. They will take advantage of you. If there's any way to report this to Kia or someone above this dealership, please reach out. read more

It took a while to get an appointment there for my 20K service - but Javier took care of me. He made sure i not only got the good 20K service I also had a braking issue that he was quick to correct using my service contract and warranty to replace my rotors. The guy is thorough and a nice guy to boot. I was not a happy guy after the last service but with javier he made me a Horne Kia fan again- Thanks Javier , you rock !! read more

We recently had our car incorrectly diagnosed by Horne kia. After paying the diagnostic fee, we purchased the part that was diagnosed as bad. After installing and clearing the trouble code.....the light came back on! After we diagnosed the problem ourselves we found the intake manifold was faulty. We purchased a new intake manifold from Horne kia online and it was delivered. The box and plastic bag was open with a plastic piece loose in the bag. When i called the desk clerk he really wasn't much help. I asked to speak with his supervisor. He was very short with me on the phone cutting me off as I explained the situation. I dont expect parts to show up like this after paying the premium from a dealership! Very disappointing! They seem very consistent with poor service across the board. I emailed the district manager J Bauman and I aware his response. I will update when I hear more read more

Horne Kia - Car Dealers Near Me - Gilbert, Arizona

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Our nightmare is never ending. My son still does not have his car, going on 2 weeks and no one at the dealership even contacts us. THEY HAVE STOLEN HIS CAR. The GM reacted to my last review and asked us to call. Then he was "in meetings" or "on conference calls" whenever we called back. He clearly only responded to look like he cares. THIS DEALERSHIP IS THE DEVIL AND I DO NOT KNOW HOW ANYONE WHO WORKS THERE CAN SLEEP AT NIGHT. We are canceling financing and if they hassle us about returning our down payment, we will see them in court. PLEASE DO NOT BUY ANYTHING FROM THIS PREDATORY FRAUDULENT EXCUSE FOR A BUSINESS. read more

DO NOT BUY A CAR HERE. I have so many reasons and will try to sum it up. The car I bought was on their website and had an "online deal" of $18k. I went to check out the car and talk numbers. They gave every reason they could think of to not honor the online deal and would only sell it for $21k. The car also had a dent from their own employee crashing it. They promised they would fix it and it would look "brand new" and "unnoticeable". I trusted them and signed the papers. I picked up the car the next day and the dent was repaired HORRIBLY. I contacted the sales guy shortly after taking it home and said it needed to be repaired again or just buy it back. He ignored my texts. I tried calling the manager and he ignored me. I sent multiple emails and never heard back. I am truly disappointed since I'm a pregnant, young lady that was completely taken advantage of. It's been 6 months since I bought the car and I still contact them at least once a month. I have not heard back once. read more

Horne Kia - The day I went to pick it up. This is "finished". They also "detailed the car" but there was a huge, dead moth on the back seat. - Car Dealers Near Me - Gilbert, Arizona

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to josh bauman, ( general manager kia horne) you dont care about the feedback that is a lie for the consumes . kia is dangerous vehicle . i had bad experience. kia dont care about a recall they don't take responsibility . kia is dangerous vehicle. read more

We bought a 2022 Kia K5 for my daughter. signed an out the door price ( OTD ) just to find out that they added items that I previously declined adding about 2500 to the agreed price, I went next day complaining to the Sales manager of course he does not want to remove the gap insurance and useless warranty. I ended up cancelling all warranties thru the warranty company and trying to get refund . It just a hassle to go thru all of this. In addition, I bought window tint package, a month passed and I am still waiting for a call back from service to install window tent, just keep getting promises. I emailed the GM My experience at his dealership , he replied right away and asked to meet with me, I emailed him with couple of dates, never heard from him. I am sure once the GM reads this review will remember my detailed email. Finance Manger job is to confuse you with dealer add Ons and add more money to the items, plus adding 3 months to your term with your consent . This was by far the worst New Auto Dealership experience. Do yourself a favor and Go Somewhere else ...... read more

Total scam used internet pricing and unless they can rip you off on trade in or financing they wont give you the advertised prices!!! I have the paperwork if you'd like to see, the texts and contract! Horrid people! read more

Typical Horne Dealership, Bad Service Department, Bad Employees and overall, a bad place to go to. Today the General Manager replied to me on YELP about my post. He asked me to contact him. Tried several times but his staff always tells me "he is not here much he is usually out of the office most of the time"...Ignore this guys comments. Horne Kia is a terrible place and anyone looking to purchase a vehicle I can only tell you to find a more reputable dealer. Horne Auto Group is a poorly managed company with absolutely NO customer service policies. I can only tell you that if you do business with this company, you will regret it for the life of your vehicle. read more

Update: We have had the car for a year and a couple months, not even a year and half. We have spent a couple thousand dollars on getting things fixed. We also learned the engine is being held up by a zip tie.... Please do not waste your time and energy buying your car from Horne kia because they will screw you over, over charge and then deny fixing a car that they sold to you because it's the sister company make. Now we are stuck with a car that doesn't work and we are going to have to put more $$$ into it and take a loss. read more

The absolute worst in customer service. If I could give negative stars I would. Just know once the deal is done don't expect anything after. These guys cannot even change oil without forgetting to torque the oil pan nut. Then when you break down with no oil and have the brand new car towed to them they are hands off. And Ray the manager is about as cringe and disrespectful as you can be. Whatever you do STAY AWAY from this dealership and run away fast!! read more

I wouldn't recommend this dealership to anyone looking for a fair deal. The online price is just to get you in the door there will be over $2000 in dealer add on items like a maintenance plan, smart shield and ding/dint protection that they say is mandatory with all sales. Then finance will try to make you buy the same dealer add ONS that have already been added by my salesman Haidar. My paperwork got messed, I brought this up to the salesman and emailed the Tom the finance manager but didn't hear back from him. After a week of getting no where I realized the salesman was just giving me the run around and finance manager was not going to do anything to fix this. Poor customer service! read more

DO NOT BUY YOUR USED CAR HERE PLEASE. They will sell you a car with all kinds of problems but add on 2k on who knows what.

Sales Experience: Horne Kia is a LONG ways from Surprise, but I worked together a nice deal over email. Numbers were quoted, and I even pre-qualified for Kia financing. I drove in the next day to "pickup" my car, only to get quite a few hours of "haggling" over what was quoted to me. I was told my Kia financing was garbage, and the GM worked me over on all the hidden "add ons" They tint the windows on every car ($699) and add a "protection" package. But it's nowhere on their online quotes. Be wary when you get your pricing as they will suddenly add a couple grand to what you thought was the final number. In the end, I still got my car, and the final price was reasonable, but definitely not the deal I thought I was going to get. Return Experience: So that $699 window tint had bubbles in it. Normally I would get my local guy to tint my car, but I paid a lot of dealer money for good tint, they should make it perfect! I timed the appointment to be with my first oil change. Horne Kia had sent me an email with a coupon for complimentary first service. I saved the email and double checked it when I made my appointment. The day I arrived, the email was all broken links. Turns out they "expired" the free first service coupon. Surely the GM would set things straight? NO! Mr. Bauman denied the complimentary service. Their only recommendation? You should have printed it. Bottom Line: I took a chance on Kia because of an amazing product, but have found dealers to be less than phenomenal. Maybe the issue is I was expecting better since I bought a top end car? read more

Horne Kia - Broken links for complimentary first service visit - Car Dealers Near Me - Gilbert, Arizona

After hearing that Horne Kia is the best in ARIZONA, many times, salesperson tried convincing us the Rio and Forte are shorter than Kia Soul. Um, look at the specs from your product website. Guy had no idea what he was talking about. Then we asked for a price on a Soul. Salesperson tried hiding the $3000 premium over MSRP by putting it in base price and telling me they weren't charging me one. They also had about 3K more in dealer add ins than Tempe Kia for the same vehicle.. UPDATE: attempted twice to contact Mr. Bauman as requested, and never heard from him. I did, however, get a series of texts from the salesman when cars came in and he was a bit obnoxious, insisting he knew what all other dealers priced and insinuating I was being disingenuous about getting a lower offer elsewhere. I do have photos of both quotes if Mr. Bauman had ever called that I'd happily share. We are looking to make a purchase on a vehicle in the next month...at this rate Horne would have to jump through hoops to change my first impression and decision to go elsewhere. read more

My buying experience has kept me up at night. And goes right along with all of the other 1 star reviews. I would review zero if possible. When you go in there consider that the price online is not the price. There are dealer installed options which you cannot refuse. They will add service contracts and who know what else. They will go away and come back with another proposed price adding and subtracting things off of their original offer. It's totally up to you to catch them/realize how they have reduced the price. I would never go back to this dealership to buy a vehicle. read more

I recently purchased a telluride from this Kia dealership and the service was amazing! Marco is who helped me and he was truly educated on all the details of the car I was purchasing. Also, he made sure to check back with me on how I liked my car with a nice voicemail. I can't say enough good things about this dealership! I will be buying more cars here in the future!! read more

They listed a 2024 Kia Telluride, a very popular model, for a great price ($2000 below MSRP) online and no mention of "dealer fees" but when I went there to work out a deal they told me they would be charging $3600 in fees, non-negotiable! Also, on their website, they had a trade-in calculator that gave me a value of $25,000 for my vehicle (well below the retail value but in line with Edmunds or Kelly Blue Book) but at the dealer they offered me $20,000. That's $5000 below their own website calculator! Never going back! read more

We bought a 2020 Sportage brand new, when we were at 20000 miles an engine light came on, we took it in 4 times and it wasn't fixed, they kept saying it was nothing and don't worry about it. Meanwhile we are renting cars for our road trips because my husband is almost 80 years old and we are not about to get out in the middle of nowhere with a car that may breakdown. We contacted a lawyer at 32,000 miles and she was willing to take the case. We decided to give them one more chance to make it right, the assistant manager said they would take care of us so we gave them the benefit of the doubt. We never saw the assistant manager again. They said there were no Sportages available so we found a Niro on their website for 24,900 and they said that wasn't the price because we wouldn't be eligible for the discounts. They came back with a trade in for our Sportage which was ridiculous because other than the engine light it was in perfect condition. By the time they got done with all the "extra charges" we were at 6000 more than it should have been. If they say they'll take care of you....RUN!!! read more

‼BUYER BEWARE‼Reviews are spot on. Avoid this dealership at ALL costs. The deception and unaccountability by every single person from the receptionist to the general manager is absurd and another reason why you should ‼RUN‼ not walk, out of this dealership. read more

We went to Horne Kia to look at the new Kia Telluride. We told the friendly saleswoman that we weren't going to buy today, but looking in the next 6 months, and wanted to see the car. She said she'd loved to show it to us, but that we couldn't take a test drive in it, since "Who wants to buy a new car with 1000 miles on it?" We agreed and said that was fine. She showed us the car, and we were impressed. Our looking over it, though, was rushed, as another salesman wanted the keys to take someone else on a test drive. I told her thanks for her time, and inquired, "I thought we couldn't take a test drive?" She stated she thought that was true, and aplogized. This left a bad taste in our mouths regarding Horne Kia. It made us feel like second class customers. We're still very interested in the Telluride, but I will be taking my money elsewhere. Even if we have to drive farther in the Valley. read more

Dealership has cars come in with a manufacturer add on for Mats as noted on the window sticker.. In addition one of the dealership add ons are "Floor Mats". After the car was prepped after buying I inquired with managment where the extra set of floor Mats were. I was told that they had to remove the ones the dealership adds in to make the deal work. They pulled this shit after we already paid for the car.. Long story short, I dont think they really add any Mats after the cars arrive. I think they just claim the mats the manufacturer send with their car were some sort of dealer ad in. Total slimeball move. P.s. Matt the assistant manager was quiet unpleasant. I'd avoid him if I was you. read more

DO NOT BUY HERE!! Buyer beware. I repeat do not shop for your next vehicle here. They are your typical bait and switch. Tell you one price then when you get there to make the deal it some how changes even though it was already agreed upon. The sales manager Matt Tucker is the most rude, arrogant, and just meanest person I've met and should not be in a customer service position. Told me he can change the price just because he can. Even got in my elderly mothers face and yelled at her on the show room floor. I emailed the general manager to see if he would make things right but of course no contact. I've already contacted the Kia corporation on the business practices of this dealership and they are investigating. Save yourself the headache and find a more trustworthy Kia dealership. read more

The manager is very disrespectful. My wife and I came in looking to buy a new car and when the manager gave us a quote on our monthly payment that was too high for us, he said "stop buying Starbucks and cancel your Netflix membership and maybe you could afford that payment". My wife and I walked out and went over to Chevy and bought a new car instead. read more

Easy car buying process! Michael Kachelmyer really made it a smooth and painless process!! Ask for Michael K when you come in!!! I am loving my new Kia! read more

PARTS DEPARTMENT Needed to replace the glass on my passenger side mirror (not entire mirror, just glass insert) 3X...completely my fault for not properly installing. I did a lot of research, and their prices, even with shipping were the lowest I found, even among OEM parts...Communication is AMAZING.. They double check with you either via phone or email if they think something is wrong with the order. I ordered on Friday, and it arrived Monday... and I didn't pay for express shipping!! I will continue to order replacement parts from them from now on... Thanks guys for a great online experience! read more

If you get your car serviced at Horne Kia, make sure they give you all the pricing and what the costs out the door will be. I want everyone to know and realize that this dealer not only charges $170.00 an hour for their mechanics to work on your car, but they also add another 10% on the total of their service charges from $2.50 minimum but not to exceed $39. Not only do they not tell you about this charge but this is so they can restock their shop. So I guess the $170.00 per hour is just not enough to cover the mechanics hourly pay and shop incidentals, they need an additional 10% to resupply their shop miscellaneous supplies. I think this is an absolute rip off charge. I will never go back. Henry read more

Ladies, if you are looking for a dealership where you will be treated with respect, keep looking. If I had only met with Haidar, this dealership would have a full 5 stars. He was lovely, respectable and personable. I would work with him again happily. However his sales manager... nope. My husband and I spoke with him for a bit, and not once did he look me in the eye or acknowledge my presence. He only spoke to my husband, and although I stood less than 3 feet from him, I was invisible. It was just the regular run of the mill chauvinistic toxic masculinity you see often from sales reps, but a bit more obvious and misogynistic than usual. So Kia- as a word of advice, teach your reps to at least acknowledge everyone in the party when they begin talking numbers. Because guess what, women actually have a say in whether we not a car gets purchased. We are not ghosts. And if it were not for Haidar, we would have left the second we met the manager. read more

I went to get a Kia Optima switchblade replacement fob on Saturday. I had to call an Uber to the dealership which, at the time, was no big deal. It took about 2 hours at the dealership and cost $350 for the whole process. When I finally Ubered back to my vehicle (costing me around $80 total in Ubers) the key didn't work! I called back and told them they had somehow managed to mess up the key cutting and they stated that I would have needed to bring the car back anyways - which was not true. They said it was a programming error, but the physical key was cut incorrectly. I hired a locksmith the following day who cut the key correctly, programmed it, and charged me $100 less. The key he gave me, which worked, looked nothing like the cuts on what the dealer gave me. I went back to the dealer for a refund and it took them an additional hour to inform me that they can in fact give me a refund. No apologies for my wasted time or money and apparently they still need to get approval from one additional source before refunding me. They said they will call me back tomorrow. We will see... read more

Hello there, I see you are reading reviews for Horne Kia. I can save you some time by just letting you know that there are better Kia dealers in the valley. More importantly there are better car manufacturers you can choose from. I am not saying all Kia cars are bad cars, but I am saying that all Kia dealerships are all bad. You would think that Kia/Hyundai would want a better relationship with their customers, but I don't think they care as long as cars get sold. We bought a 2012 Soul from Mark Kia back in 2012. We were paying cash/check for the car and it still took 4 hours to complete the transaction. I don't know why, but at the last minute they also insisted on running my credit report to try and verify that I was who I said I was. Imagine that a customer paying cash for a car scares a dealership so bad that THEY are worried that THEY are going to get scammed. Fast forward to 01/2023 and we are shopping for a car for our daughter. We called multiple Kia dealerships in an attempt to get a fully complete offer sheet via email before we come down and close a deal. I have been able to successfully negotiate several car deals this way from Mazda, Toyota and Chevrolet over the years. Kia Dealerships apparently do not know the difference between a fully complete offer sheet and a Monroney Sticker. Many sent nothing at all and I gave them all plenty of opportunities. When eventually I got one or two offer sheets they came with inflated MSRPs and $3000.00+ in dealer add-ons. We were not shopping for a Lexus or a BMW we were shopping for a $17,000-$18,000 Kia Rio. How can any dealership justify adding $3000.00+ in add-ons to a base low end car. I would have zero issue paying $500.00 for tint or even $500.00 for lifetime oil changes. However some dealerships are trying to charge you $1000.00 for tint, $1000.00 for fake security features and $1000.00 for a paint clear coat that no one needs. Several dealerships including Horne indicated the dealer add-ons are non-negotiable. My favorite conversation was with Alex at Mark Kia and I quote "We don't negotiate until our customers are here, your body is your leverage". Horne Kia was by far the least pleasant to deal with over the phone or text. They originally told me the car would cost $25,600.00 via text. When they actually sent a complete offer sheet the price was $23,925.20. Their complete offer sheet had almost $4000.00 in add-ons including the document fees. Eventually we pushed through the chaos and we put a deposit on a Rio for $22,499.99 out the door at Camelback Kia. We should be picking up the car today or tomorrow. I am not bragging about the price we got because I think it isn't a great deal. It was the deal I was willing to accept under the circumstances. I will give some credit to Tristan at Peoria Kia as they are the first dealership to send me a full offer sheet and they willingly negotiated over the phone/text. Ultimately we could not get to the number I needed and they refused full stop to put any add-on money towards tint and wanted it all put towards stuff that had no value to me. I wish you luck and I only recommend working with Autonation when possible. read more

And in with capital one auto financing in place. Lots of hidden fees. Tried to charge me for vin etching- I am an insurance agent. This has no benefit under any circumstances for your auto insurance. Then said I had paint protection. Did some research. Any car over 5 years in age doesn't qualify for paint protection. This car was 6 years old. Lied about coverage. After all their inflated costs car was 4K more than advertised. $599 in doc fees. Went to Mini of Tucson bought the same bmw in white with 20k miles less, $203 in doc fees and put the door for $2k less than Horne Kia had their x5 listed at. Horne Kia called while I was signing my papers. No Al, I am not interested in purchasing an inflated car with shady finance manager who told me I couldn't remove any of your add ons. read more

My fiancé and I were in the market for our very first car yesterday. We went to Honda and they looked at us like we were trash and we had to approach the sales people. We decided to head over to Kia and as soon as we stepped on to the lot, Damien was asking if we needed help! While talking to Damien, we didn't feel like we were talking to a sales person, we felt like we were talking to a friend. He was extremely knowledgeable about the cars (like ALL of them, haha). The customer service was IMMACULATE! We ended up buying our 2022 Kia Forte, which we are extremely happy with. The dealership itself has an inviting atmosphere and everyone is always smiling. When we were ready for the finance stage of everything, Tommy had us more than covered! Damien and Tommy both made sure to address all of our questions and concerns and made our first time car buying experience an amazing one. From customer service alone, they've won a few lifetime kia customers here! I'd highly recommend this dealership to say the least. read more

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I am giving a 2 because Dylan, my sales person was extremely nice. Other than that-I can honestly say I would think twice about buying a car from this dealer again. Yes the sale was rushed due my time constraints, but many things were left out and I still discovering a week later. I am lso already having an issue with my display screen. When I went to ask questions, Dylan wasn't there and NO ONE could answer my questions! Josh-you send out way to many emails wanting customers to give high ratings, but you NEVER TRULY TALK TO ANY OF US! This is the seecond car I have bought from this dealer and I am extremely dissappointed with how certain things were handled. To say I am angry is a polite way of putting it. I will be back again until the issue is resolved because I am investing a lot into this vehichle! And no, i will not be filling out any of the surveys or anything else! read more

Had an appointment today with the service department at 10:30am. Showed up 5 minutes early, and was still waiting to be checked in 45 minutes later. (At which point I just left.) There were plenty of others who arrived when I did, and they were taken care of. I was told twice that they were telling my rep I was waiting, and "he'll be right here," but it wasn't true. I don't know what he was busy with, but it clearly was a heck of a lot more important than checking in a customer. read more

I had to share my experience because Marissa and AL are the best! I had a unique situation due to divorce (ugh) and needed to get a new car... I was really worried and didn't want to go thru all the hassles with dealing with "The Pushy Sales People"! I saw a good review about Marissa and decided to bite the bullet and called her. I explained my situation and she was just so sweet. I then spoke with AL one of the managers there and they made my dreams come true... I traded my car in and purchased a new 2020 Kia Optima S. They literally rolled out the red carpet. What an amazing team..They really cared about me and my crazy situation without judgment. Thank you Marissa and AL I will be referring everyone to you both! Thank you, Raquel read more

We received a less than desired service from this dealership. Manufacturers defect caused us some serious distress and this dealerships lack of customer service was adding to the sour taste. They lied about looking at the vehicle/diagnostics, tried charging us since they were too lazy to put a little effort in on getting the defective recall handled. After several phone calls and emails to higher up Kia employees we finally broke through and got the defective motor swapped out. They left some clips and bolts out of the air dam/protective cover that protects the radiator. Things like this shouldn't have been missed. Its attention to detail. If it wasn't for our continuous efforts we would be stuck on the side of the road again and again. When owning a business you have to take the good with the bad. If you own a franchise and your product of choice is defective what you do customer service wise defines your character. Honor and integrity in business has been lost and those companies that put customers first will truly know the power of a good name. This company needs to work on its values. I can't in good conscious recommend a Kia nor can I recommend this company to take care of you. read more