First time coming to a hey tea lab! This location is in the middle of time square, and honestly didnt have the greatest experience. I ordered the matcha 3.6 which is matcha with pistachio viennese style cloud, and yes it was super delicious but it was def pretty pricey. The matcha was strong and creamy, and i did rlly like the pistachio cream on top (better than molly tea's pistachio mt!), sweet and not too overpowering with pistachio and in a way pretty light! Id recommend the drink if you like matcha and pistachio. I heard that in heytea labs you get to get the experience of watching the staff make the drinks in front of you, but when i came the staff hurriedly made the drink and left it on the counter. Maybe im overthinking it, but the staff were a bit rude and seemed to not want to interact with the guests despite it not even being busy. Since it was my first time, me and my friend had questions but the girl answered very coldly /: Besides the service i do think the drinks are still very worth trying. Id def come again to try the other specialized drinks tho!! read more

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Good tea, just not good enough. In short, they were out of most ingredients including boba, staff wasn't familiar with the register and ordering system, waited 45 minutes to realize we'd been forgotten about, staff unable to process refunds (requires approval of a manager not onsite; if the manager is unreachable you're out of luck), they threw away my receipt but pressured me to provide it before calling the manager. Manager didn't pick up so we couldn't get refunded, asked them to make the drinks quickly...and after all this they didn't actually make what I ordered. $30 for 2 drinks and this experience. I've been to Heytea locations all over the country and this experience is pretty consistent at a high level... You'll see for each location the number one complaint is having to wait 20+ minutes for a simple order. The drinks are generally yummy but the brand is more concerned with expansion than getting their operations together. Unfortunate. read more

Counter is still fairly slow but noon on a hot day and it wasn't too bad... just a long time to order (no kiosk and everyone else busy), a few things out of availability (seems common at stores), and while they have nice packaging... there's gotta be a faster way to deal with the lines/production. Visitors with kids like the milk and boba with no tea, though. read more

Dont understand the low ratings. Everything was perfect :) love the pistachio cream. It's the best I've ever had (i dont think other boba store has this cream too). The toasted meringue was such a thoughtful addition too. I can also taste all the tea. The shaved ice was also very tasty! The tea flavor was strong. I love them all read more

Hey Tea - Bubble Tea Near Me - New York, New York

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Overall, I really wanted to like it. But the overall experiences was kinda just a flop. From confusing ordering and pick up procedures to underwhelming drinks. I got the Mango Grapefruit Boom and found limited to no fruit flavor in the fruit tea. Perhaps it is that the style is not for me but the overall experience was unorganized and a turn off from returning. read more

Hey Tea - Grapefruit Mango Boom - Bubble Tea Near Me - New York, New York

Overall: 3.7/5 They had a BOGO deal on the Golden Oolong Yuzu so we made the trip since this location was close by and open past 9 PM. It was absolute chaos though. Being right by Times Square did not help, and the line management was basically nonexistent so it was really confusing trying to figure out what was going on. Most people were waiting 25-30+ minutes for their drinks. I witnessed an angry customer and at one point, the cashier had to start warning people upfront that their order would take 25 minutes before he would even put it in. While we waited, one of the HeyTea researchers came and asked us about our tea habits, the brand, and feedback on the new drink after we tried it. For the Golden Oolong Yuzu ($7.49), we got one with sago ($0.49) and one with matcha jelly ($0.49). The sago paired way better with this drink than the matcha jelly. The yuzu was light and refreshing with subtle flavors, and you could taste the oolong tea coming through too. read more

Hey Tea - Golden Oolong Yuzu - Bubble Tea Near Me - New York, New York

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I should've known better than to try to get boba in Times Square lol. Thought it was a perfect early afternoon pick me up and while the tea isn't bad (got their current seasonal Oolong Yuzu Tea), the setup at this store was really bad. Most people seem to online order, and as a result there's a huge backup at the pickup counter. Even though the store was almost empty when we walked in it took us 20 minutes to get our drink and even then we had to aggressively point out that our drink was off to the side. It had been ready but the person managing the pickup counter was overwhelmed with the number of online/pickup orders. The tea was good, nothing too amazing. Good tea flavor and the yuzu was a nice touch, but can't say we were too thrilled with it after the frustrating experience in store. read more

Hey Tea - Bubble Tea Near Me - New York, New York

If you're into drinks with a creme brulee top, this new heytea drink is for you!! A rich cheese cloud, a sprinkle of brown sugar, and a light torch for a caramelized top. The salted cheese cream adds a subtle savory twist for extra depth. Their brown sugar bobo is slow-cooked in-store daily! The bobo's already sweet on its own, so get it with no sugar. I personally found it still too sweet for my liking, so I'll stick to their tea based drinks next time. read more

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This is the heytea lab location for the US! They have exclusive experimental drinks here that aren't at any other location. We ordered the matcha zero, but unfortunately they ran out, so they replaced it with the gongfu zero. The shaved ice had such a strong tea flavor, and there was delicious coconut jelly at the bottom. Honestly it's a good thing it's only at this location, or I'd be eating too many sweet treats on the daily. read more

Hey Tea - Gongfu zero - Bubble Tea Near Me - New York, New York

Within 3 days, I came back again and again and tried: 1. Gongfu 3.3 - Black Tea, Milk, Pistachio Cloud with Toasted Meringue 2. Oolong Milk Brew 3. Matcha 3.1 - matcha, milk yuzy foam cloud 4. Oolong 3 - Oolong Tea, Milk, Pecan Foam Cloud Not one miss in these "experimental" drinks. Perfect balance of tea flavor, creaminess, and sweetness which is not too much nor artificial tasting. You should focus on the experimental drink menu bc the regular menu you can find at other Hey Tea stores. Ordering system needs work. After you put in your order, it's not clear if they make order according to the order # or your place in a confusing line at the counter. Regardless, this is worth a return next NYC trip. read more

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Stopped by Heytea during a very busy time and ordered the tiramisu drink iced. Despite the crowd, the tea came out relatively quickly, which I appreciated given how packed the shop was. The drink itself was really enjoyable. It wasn't overly sweet, which I loved, and the texture was creamy with great balance between the flavors. After stirring everything together, the cocoa powder mixed in and added a really nice hint of bitterness that rounded out the drink beautifully. That subtle bitterness from the cocoa was honestly my favorite part and kept the drink from feeling heavy or cloying. The shop gets very congested when it's busy, mainly because the ordering area is right by the front door. When there's a line, it tends to bottleneck right at the entrance, which can feel a bit chaotic. That said, once you've ordered, there's a nice counter area where you can stand and wait for your drink, which helps a bit with the flow. What really stood out to me was the unique assortment of teas on the menu -- there were options I hadn't seen elsewhere, which made the experience feel fresh and worth exploring. Overall, this was a solid first visit. Definitely worth trying, and I'd come back again to sample more from the menu (ideally during a less busy time). read more

Hey Tea - Limited time tiramisu drink iced, as of 12/27/25 - Bubble Tea Near Me - New York, New York

I came to the Broadway location and they had this really fun exclusive drink here. It was an iced black tea with pistachio cream, marshmallow fluff, and matcha powder. Sounds like a lot but it was very good. Not too sweet which I liked. My mom wanted another one all weekend long. She drank half of mine and another on her own lol read more

Hey Tea - Black tea, pistachio cold foam, with a marshmallow rim - Bubble Tea Near Me - New York, New York

This is my second time visiting this location in NYC. This is one of special Heytea location in Times Square. They sell their exclusive drinks here compared to their other regular locations. They do have their original menu in the back of the store. You will have to walk to back to order. The register in the front is where you ordered signature exclusive drinks . The service was quick. They have good amount of staffs to prepare the orders. My wait was about less than 10 minutes. I ordered the Tiramisu Milk Tea with no added sugar. It tasted okay. It didn't "wow" me but that's okay. It might because I didn't put % of sugar. I didn't want sugar anyway since I was afraid it might be too sweet. It was not sweet at all. I would love to try other drinks when the weather is nicer. read more

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This is their chemistry lab store. While the setup is cool, the lines were long and the storefront is small, so waiting around was difficult since standing outside puts you right in the middle of Times Square. Came here for the bogo yuzu drink. Sometimes the pricing is hard to stomach if you're not getting bogo. read more

Hey Tea - Bubble Tea Near Me - New York, New York

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Hey there! I have a secret. This is no ordinary hey tea but a hey tea lab. A hey tea lab is where they do crazy experiments to concoct the next big potion that sucks your wallet dry. All jokes aside, they are really cooking at this lab with precise equipment. And by golly was it good. Their pistachio foam is richer than the other hey tea establishments in nyc. Do check them out- just avoid random rays. read more

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The tea was alright, but the service and store setup left a lot to be desired. The overall arrangement felt poorly designed: customers needed to close their own drink lids, yet there were no proper bar tables to place the cups on. The "self-serve" station was positioned directly in front of the entrance, making the area constantly crowded as people came and went. Because of this, I had to use a very narrow side ledge next to the station to close my lid. Someone entering or exiting bumped into me, and my drink got spilled. (I don't blame him; it was really crowded anyway.) I immediately informed the cashier that a drink had spilled and asked if someone could clean the floor, apologizing for the inconvenience. The cashier appeared indifferent and no one responded. I had to notify them a second time because I was concerned about the wet floor, especially on a rainy day. I surely didn't want anyone else slipping on it. I then asked a server with a yellow/brown ponytail at the pickup counter whether there was a restroom where I could clean myself, since the drink had spilled on my coat and umbrella. She told me the restroom was not for customers, which I understood. I then asked if I could at least use their sink (visible from where we were) to rinse my dripping umbrella so that I could leave the store on the rainy day, and she replied, with clear annoyance, that the sinks were not for customer use either. While I was drying my umbrella with paper towels, another staff member (manager?) came out the back door and saw this, and she immediately offered to help rinse it for me. She was very kind, and while she rinsed the umbrella, I explained what had happened and apologized again about the spill on the floor. The earlier server with the blond/brown ponytail stood right nearby during the conversation but made no acknowledgment at all, nor did she even ever made an eye contact with me. Thanks to the staff member who helped me, and the gentleman who cleaned the spill , the drink was eventually remade. Their kindness is the main reason I am still giving three stars. As for the drink itself, I ordered a matcha tea from the Tea Lab. The floating cream had a pleasant aroma, but the tea underneath was unremarkable; I've had better at other places. Overall, this store would benefit from better service training. I travel extensively for concerts and have visited many milk-tea shops, including other Heytea locations. While some staff here were courteous, others fell well below average. The decision to have customers close their own lids directly in front of the main door, without providing a proper surface to do so, is also a surprisingly impractical design choice. read more

Hey Tea - Bubble Tea Near Me - New York, New York

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This is a great tea place in the heart of NYC. We did an online order during a busy time, but it was ready really quickly. The jasmine milk tea was really refreshing on a hot day. It was really loud and wild outside, so it was nice to step inside to relax and drink some tea. read more

I am in complete awe with this place! The teas are very refreshing and delicious! It's like a magic potion to your stomach. Every one of my taste buds was savoring such a wonderful elixir of magic tea! The place is so nice and clean and the service was great! read more

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This is my second visit to the lab and after loving the lab drink I was excited to try something else. Upon arrival, I was surprised there was no line out the door. We waited for about 5 minutes and was able then to place our order. I decided to try oolong 3 but wanted pistachio cloud instead. The cashier was not accommodating. So I ordered it anyway as well as matcha 0 (matcha snow ice). Unfortunately I was right about my initial thought, it ends up not as good, not like it as much as the gongfu 3.3. Berry disappointed... will give it one more try. read more

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This is the Hey Tea Lab location where they have experimental drinks that aren't released at other locations yet! We tried the Dubai Chocolate tea and the classic Mango Grapefruit Boom. These were two sides of the spectrum but both delicious! The Dubai Chocolate tea had a luscious thick chocolate mousse and a delicious (but inconvenient) chocolate and pistachio rim that meant you couldn't put a lid on the drink. The Mango Grapefruit Boom was a fantastic, refreshing slushy with the perfect meld of fresh fruit rounded out by the nutty coconut milk. Docking a star because we ordered in-store but they never called out my name to pick up my drink. When I finally asked about an ETA 20 minutes later, they handed me a slushy that had already started melting. read more

Hey Tea - Bubble Tea Near Me - New York, New York

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One of the few reasons to trek to Times Square. I think the Lab's drinks are more unique than the regular fruity tea menu of HeyTea (though they do have both menus available here! The regular menu is further down the store). The store itself is small with only standing room, but it's comfortable enough without getting too too loud (I went around 11am with a friend). I tried their Gardenia 5, with coconut water and a pistachio cloud. I found the coconut water to be quite mild and paired well with the strong flavor of the tea. The labels are cute with the name and my only con is the price - $9.90 is pretty steep for a tea drink. read more

Hey Tea - Bubble Tea Near Me - New York, New York

The times square location features a heytea lab, featuring exclusive drinks that aren't available at other stores. These drinks are offered at the first station in the front and often have long lines (no online ordering). There is a second station in the back for all normal menu drinks or pickup. Visited here twice and found their tea lab drinks very underwhelming. First tried the gardenia which had a mild taste but nothing special and had the gongfu dubai next visit where i threw out the drink after a few sips Although their drinks look very instagrammable and unique, their taste doesn't match the look. The store is also super crowded and workers are squeezing past you and working nonstop to fill the hundreds of orders. Best drink remains their mango grapefruit boom that is available in every store! read more

Hey Tea - Dubai chocolate milk tea - Gongfu dubai - Bubble Tea Near Me - New York, New York

Really cool experience at HeyTea. Overall, the location is easy to find since it's in the middle of Times Square. I don't love how crowded it gets but I guess that only means that's it worth the hype! The drinks truly do look like what you'd expect which I was really glad for. We got a mix of their matcha drinks and definitely were a fan. Personally, I don't love the coconut foam and don't find it sweet enough. My recommendation is the Supreme Brown Sugar Boba Milk tea. Basically, anything that's a sweet drink is my favorite for sure. I really want to continue to try their secret menu so I'll definitely be back. It's such a clean space inside and very inviting. read more

Hey Tea - Bubble Tea Near Me - New York, New York

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Located right in the middle of Times Square, this HEYTEA offers a unique twist compared to other locations, with experimental drinks that are definitely Instagram-worthy. Be prepared though, drinks are on the pricier side, and there is usually a line both to order and to pick up. The atmosphere: You can watch the drinks being made, which is fun. Just a heads-up: there are two separate pickup stations--one for the HEYTEA Lab (experimental drinks) and one for the regular menu. We ordered from both but were not told they had different pickup spots, so we learned the hard way. The drinks: I tried a Lab drink, the Gongfu 3.3, which came topped with a toasted meringue cloud. It was super eye-catching, but not that great in taste. Felt like it was watered down, but the cream did help. However, I wish there had been an allergen warning, since it contained pistachios I was not aware of and I ended up having a reaction. The service: Service was quick and efficient, but I wish staff had communicated better about pickup locations and potential allergens. read more

Hey Tea - Gongfu 3.3 - Bubble Tea Near Me - New York, New York

While the staff was nice and worked quickly, the drinks were not good. They were definitely pretty and aesthetic but the tea flavors were all watered down and the foams made the flavoring worse. I definitely fell for the Instagram traps. For example, the Dubai chocolate overpowered any tea flavor and it was like drinking Hershey's milk. The pecan foam of the Gardenia made it very gross. We threw out most of the drinks. The only decent drink was the grape slushie which is hard to mess up. Ironically, the HeyTea in California is better. I wouldn't recommend if you care about tea quality. Great for your fix of sugar though. read more

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The wait was too long for what it was, and there was also no space to wait for your drink after. I ordered the Gongfu 6! It's dairy free with coconut milk / oatmilk whipped cream with black tea, so it was basically like a tea latte. I like how you can see the baristas making the drinks! The cafe is narrow and there are no seats. read more

Hey Tea - Gongfu 6 - Bubble Tea Near Me - New York, New York

HeyTea keeps on expanding and now they opened a Tea Lab, which does both the regular menu items in the back of the shop and the experimental drinks in the front. I came to try out their new experimental menu. While some were a pass for me, there are others that were really good. Matcha 0 ($8) - the snow ice is made from matcha and milk, which makes up the majority of this drink (if you can call it a drink). They top it with Viennese style cloud and sprinkle chopped pistachios on top. There's coconut milk jelly, which I guess is mixed in with the shaved ice? It's definitely a perfect treat for a hot summer day. Gardenia 3 ($8.50) - Consists of the said gardenia tea topped with milk pecan foam cloud. This drink was alright, not my personal favorite. Gardenia 5 ($10) - This drink was a mixture of Gardenia tea, coconut water, topped with pistachio cloud. I personally wasn't a fan of the taste of this drink, even after stirring the drink. Gongfu 3.3 ($10) - Made with black tea topped with milk pistachio cloud and toasted meringue. This one I found to be a tasty drink. I guess we are also entering that economic period where drinks will cost over $10, which I find to be getting out of hand at this point. The staff members here are friendly and helpful in deciding on choosing a drink. While I appreciate the creativity of these experimental drinks, I think I'm going to be sticking to the regular fruit drinks for now. Coconut Mango Boom is where it's at. read more

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I was told to expect a long line since this is the only HeyTea Lab location but we got lucky and had a pretty short wait. Regular drinks are handed out towards the end of the store, but drinks from the special menu are handed out near where you order. Unfortunately, the employee taking orders wasn't particularly helpful with our questions and wasn't very attentive either Oolong 3.3: 5/5. This drink is an oolong milk tea with pistachio foam and tasted exactly how I expected. I really liked it but it was definitely pretty expensive at around $10 read more

Hey Tea - oolong 3.3 - Bubble Tea Near Me - New York, New York

Refreshing and creative drinks that are worth the hype. Ambience (5/5): Sleek, modern, and Instagram-worthy interior with a clean, cozy vibe perfect for hanging out or grabbing a quick drink. Food (5/5): Beyond the classic cheese teas and fruit blends, this location offers exclusive experimental creations -- like lab-only seasonal mixes, playful ingredient fusions, and limited drinks you won't find at other Hey Tea spots. Value (5/5): Prices are a little higher than average, but portion sizes are generous and the exclusive menu options make it feel special. Service (3/5): The person taking orders was very quiet and hard to hear, and seemed new since they weren't familiar with the menu, which made ordering a bit slower. read more

Hey Tea - Bubble Tea Near Me - New York, New York

I'm from Las Vegas and drink a lot of boba, so while visiting New York I was excited to try this spot in Times Square. Unfortunately, the experience was disappointing from start to finish. The selection was very limited, and the drink itself wasn't good. There are far better boba shops out there, and I wouldn't recommend this one. What really stood out was the customer service. I asked the cashier where the nearest restroom was, and her response was, "You can Google it," while her coworker laughed. Thankfully, another employee was kind enough to point me in the right direction. I've heard the stereotypes about rude customer service in New York, but when did we stop being human? It costs nothing to show a little kindness and basic courtesy. Between the poor service, limited menu, and disappointing drink, I won't be returning. read more

I stopped by HeyTea after hearing about the hype, but my experience didn't quite live up to it. The store itself is nice bright, clean, and well lit. When I walked in, it was extremely busy and it looked like most people had ordered ahead through the app or online. There's a screen at the front that shows which orders are being prepared and which ones are ready for pickup, which is helpful when the place is packed. I ordered a Blue Cloud Matcha and a kale tea. It ended up taking about 30 minutes for my order to be completed, which felt pretty long for drinks. The matcha was okay, not bad, but I've definitely had better. I haven't tried the kale tea yet, so the jury's still out on that one. Apparently they're known for their cheese cloud drinks, which seem to be the big draw. Unfortunately, I'll probably never find out how they taste because I don't see myself returning. There are just too many other great spots out there. Also knocking off a star for the service. The guy finishing the drinks looked visibly unhappy and it showed in the overall vibe. When the energy behind the counter feels off, it kind of takes away from the experience. Overall: decent space, long wait, and a matcha that didn't wow me. In a city full of great tea options, this one didn't make the cut for me. read more

Hey Tea - Bubble Tea Near Me - New York, New York

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I'm so glad I find this place. The girl at the counter was pretty quiet and spoke really low so it was a little difficult to order with her. It was also slightly difficult to see the menu, there were QR codes all over that only sent you to download their app, so we weren't able to actually see the menu until it was our turn to order. Now the drinks were worth the frustrations! The white tea 3.1 was so nice! That cloud foam totally surprised me with the size of it.. it tasted delicious. The matcha cloud coconut blue was sweetened by the slight coconut flavor. Loved that type of milk used was customizable in the drinks which is nice for those with dietary restrictions. You are also able to customize the sugar and ice level. I already can't wait to go back to try some more deliciousness. read more

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This location is a nightmare to get to because you have to weave through a bunch of tourists taking photos in Times Square, and this location is so full of people that it's confusing trying to figure out where to order. Aside from that, I loved my drink (mango coconut boom) and loved that it came with sago. I did less ice and 50% sugar which was great since it was still pretty sweet. read more

Hey Tea - Mango coconut boom in the back, cloud mango in the front - Bubble Tea Near Me - New York, New York

Not as good as normal hey teas. I was really excited to try the experimental flavors because where else would you find milk teas with all these unique ideas. Welp, turns out good idea doesn't equal good execution. I got a gardenia 3. It was flavorless. Like it just tasted like nothing cream. No tea taste and even the milk was just heavy. And pecan cream? What pecan?? Non in sight read more

Hey Tea - Menu - Bubble Tea Near Me - New York, New York

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Really pretty interior right in the heart of Times Square with unique drinks exclusive to this location! Recommend going earlier if you want a specific drink as they can go out of stock by later in the day. The Dubai chocolate was really pretty but the flavor was kind of on the lighter side. A bit reminiscent of a high quality chocolate milk enhanced with black tea flavor. Errs on the lighter side of flavor - but definitely a nice pairing with the chocolate pistachio crunch on the cup rim. I would say it's a really nice experience to check out this location and is worth trying at least once! A note though it is a bit hard to put a lid over the Dubai chocolate for takeout so maybe try asking for the chocolate pistachio rim on the side in a lil cup if you plan to do that / don't care about presentation read more

Hey Tea - Vibe - Bubble Tea Near Me - New York, New York

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I had just finished a show down the street and wanted a boba. I was able to order on the app and pick it up about 15 minutes later. Staff were super nice and very efficient. The store is nice and spacious too. No complaints and no notes! read more

This HeyTea location in Times Square is very unique in that it has the labs where there are drinks you can only get in this location and no other. There are two registers you can order from- the one near the front for the labs drinks and the one in the back for the regular menu. You can't order the special drinks in the app, sadly. We ended up ordering 3 drinks to share so we could try more. We ordered the Gongfu 3.3, Gardenia 3 with oatmilk, and Matcha 3.6 with oatmilk. The Gongfu was by far my favorite with the pistachio cloud and toasted meringue. Something about matcha and pistachio just pairs so well together!! The Gardenia 3 was my next favorite since the pecan cloud foam was a nice twist! This one I would describe as more floral notes with the green tea having a nice light aroma. Last but not least, the Matcha 3.6. I love all things matcha but of the 3, this one was good but not great. If you're looking for a better version of this, I'd say go with the Gongfu! In terms of the staff, they're definitely kind and patient with you as you indecisively figure out what you want to drink from this special menu. They even were kind enough to give recommendations! We got our drinks within 5 minutes of ordering- so pretty quick in terms of HeyTea- time. read more

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- Super chaotic experience at this location - Since it's right by times square, you get super long lines and it's very crowded and unorganized - It's hard to tell who is standing in a line, who is standing at the counter waiting for their drink, or who is waiting around to pick up delivery - I recommend scanning the QR code on signs around the tables and ordering online (unfortunately, it will make you download their app, which i'm not a fan of) - You'll see the menu items + pictures of what they look like - This location doesn't have a digital kiosk; some of their other locations do - I really enjoyed my boba though, the bubbles were chewy and the tea was good - Go to a different location! read more

Cool experience at this location given the artisan drinks not available at any other spot, but this spot is really busy and it deterred from the experience. We couldn't order online so we had to wait in the line to order, then watch them make each hand one by one with the foam and various steps. Kudos for the details, but it is really not scalable for the demand. The drink also came with no lid which made it difficult to transport - all around not great. Taste wise, it was good, but I probably wouldn't come back given the price to size ratio. read more

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Loooooove Hey Tea and knew I wanted to grab some before leaving NYC (even though I can get Hey Tea back home)! I always get the Coconut Mango Boom w/Brown Sugar Bobo and with 0-cal sweetener (when I remember to order it). The drinks are pretty consistent across all locations and I know I can expect a yummy drink every time. This location in Times Square wasn't too too busy when though being located literally in Times Square. read more

Hey Tea - Coconut Mango Boom - Bubble Tea Near Me - New York, New York