This is a review for both the drinks and the overall professionalism --or lack thereof-- of one of the employees at Hello Boba.
Drinks first: I ordered a pineapple oolong tea and a vanilla earl grey mt. They were both insanely sweet and I couldn't taste either the oolong or earl grey in either drink. I wasn't asked if I'd like to have the sweetness adjusted while placing the order, so I assumed they couldn't do it, but that's more of an issue that I'll address below about the employee.
And now for the employees:
When I walked in, the place had three people inside: 2 employees (1 girl, one guy) and another guy which presumably was a friend of the male employee. The two guys were busy chatting it up, not social distancing and the poor girl was making drinks all by herself with no help. I was only greeted by her after she took a short breather. The male employee finally noticed I was there, rolled his eyes and sighed. So I placed my order. He never asked if I wanted any extra toppings, or adjusting the sweetness level or ice. After I placed the order he went from looking annoyed and silence to happy and chatty with his friend. Then somebody else came in and he looked extra annoyed. They placed their order and stepped off to the side. Then the male employee goes and suggests that his friend comes to the back of the store so that they can continue to converse without interruptions. Like...excuse me?! His friend even says "dude, at least make the drinks haha," to which he replies with a shrug and points at the female employee. This is extremely unprofessional behavior, different to what I expect from this area and I feel really sorry for that girl, even though drinks sucked.
I'm not returning here again, and the two stars I'm placing here is because I feel sorry for the girl making 8 drinks all by herself. Otherwise, it'd be a 1/5, since yelp doesn't allow 0/5
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Well, what a nice owner this business has! I will admit that I misclicked a 1 instead of a 2 star rating, but because of the response by the business owner, it will definitely stay as a 1/5.
A response to the young gentleman on his various points:
1. "I get it, you want your writing to grab attention."
I believe this is rather judgmental and unnecessarily vitriolic, but I get it. Your feelings are hurt :)
If I REALLY wanted attention, wouldn't I be posting it all over other social media platforms? Yelp is not really the platform for this... I personally use it for places as a note to myself on places to not return to now. I do find it a bit odd and concerning that you jumped to this conclusion, without really knowing anything about me...
2. "Was the guy rude to you? Did you wait a long time for your drink? Your comment gave me with a sense of entitlement, a judgement to damage our hardworking people of this small business in this challenging times."
Well... Do we live in a world where rolling your eyes and sighing AT the customer is acceptable and good customer service? And yes, as a matter of fact, I DID wait a long time for my drink...cuz only one person was making them you know? But I understood that it would take a while. As for whether or not my opinion actually does damage your business... I somehow doubt that one review will do much. I do agree that during this pandemic, life is rough. But everywhere else I have gone for boba, I've been greeted with cheerful and helpful attitudes. Since this is my first and only time visiting this location, I can really only speak to the hardworking ethic of the one girl.
3. "You eavesdropped into what was going on in the back kitchen not knowing the full story. It is possible that the guys were changing shift, etc."
They were not talking in the kitchen... They were in the customer-accessible area, in the back, near the restroom. And they were kinda loud...so it was a little hard NOT to overhear. And I guess you were too furious to even see that I said "presumably his friend", since he was also there buying drinks... But sure, I was assuming based on what I saw. It still doesn't excuse their behavior in any way, shape, or form. Your attempt to defend the male employee feels to me like an injured animal lashing out.
4. "PLEASE DO NOT RETURN again! We have the right to refuse service. And looking at your other 2 one-stared reviews out of 4 reviews you wrote, I do pray that you don't pollute the world with your negativity too much."
Aww... I'm so flattered! You stalked my profile! That's really nice behavior there, my guy. I mean...I did clearly say I wasn't going to return... I don't need your invitation to decide where I take my business. I would also like for you to take prayer a bit more seriously... seeing as your response is oh so full of negativity yourself.
In all seriousness, Why would you post a response like that in public view? So that other people can see how rude you are in response to criticism? It would have been better for you to message me privately or ignore it altogether. read more