This review is in response to the review by Raymond H below…read more I'm here at this location probably three times a week and I've never received anything short of stellar customer service from this family ran business. Raymond's review is outright false and distorted. The gentleman walked in and was upset because they misplaced an important letter. He was unreasonable, yelling, heckling the staff, and even trying to get other customers to go elsewhere. Unprofessional, out of line, and deserved to be detained. Thank you UPS for always taking care of me.

I had one of the worst customer service experiences of my life at this location. The worker was…read moreextremely unprofessional and rude while I was trying to return several Amazon packages. I came alone with a few heavy boxes and received no patience or courtesy. When he asked if I knew the code for each package, I explained that I had already checked and ensured all items were properly packed, expecting he would simply scan the return labels as usual. Instead, he was dismissive, impatient, and clearly irritated. To make matters worse, as I walked out carrying the remaining packages back to my car, he made a rude comment as I opened the door. That was completely unnecessary and uncalled for. I will never return to this UPS location again. Truly one of the worst customer service experiences I've ever had. ***I ended up going to the UPS in Downey at : 8504 Firestone Blvd Downey, CA 90241 United States And they were more professional and very kind when it came to assisting me with my returns . No rude attitudes and it was a pretty smooth and pleasant experience.

This place is a hidden gem! I've had consistently great…read moreexperiences at US Post Office on South Street in Lakewood, CA. From the moment you pull into the generous parking area to the time you walk out with your mail or package taken care of, everything feels smooth and well-organized. The staff here are truly the highlights -- polite, knowledgeable, and always ready with a smile. They make mailing packages, buying stamps, or arranging shipments a stress-free part of your day. Lines move quickly, and I've always felt like my questions and requests were handled with genuine care and attention. Reviews from other locals echo this sentiment, noting how easy and pleasant the service can be, with employees who go the extra mile to make sure you leave happy

This was my first time here, I pass it up frequently because I was unaware it was inside of the…read morestore it's in. It's very easy very convenient. The cashier was very pleasant and helpful. I went into buy some sunflower stamps (which have been sold out everywhere might I add) & ship June letters fo my mail club. Quick easy & convenient, Definitely recommend.

Excellent Customer Setvice: Patient…read morePersonable Pleasant Pricing (just a little pricey) Perfect (otherwise)

Came here to drop off a package, and was glad nobody was on line. There were also 5 employees…read morebehind the counter, which was good luck on my part. But as I approached to get my package scanned, the lady told me to use the self service machine instead. What's the point of having five workers, six if you now count me to do the job for you when 1 machine can just do the same job as them?

I came here to get my live scan done and the process was super quick and easy. I honestly wish I…read morehad come here sooner! She was very sweet and welcoming, which made the whole experience even better. My friend recommended this place, and I'm so glad I listened. I only paid $25 for the live scan, and they accept card payments, which was really convenient. There are also plenty of parking spots available. Highly recommend!

I needed to get my live scan for my sales license and Joseph the front cashier representative was…read morevery helpful! I'm very glad I was local to the area and my work was able to find this place. Joseph helped me finish me live-scan within 5-10 mins. Thank you again Joseph and the Cerritos Mailbox staff for helping me get my live scan for my sales license!

Francis was so patient with me in explaining to me the process of the service I was looking for…read more She was so kind as well and provided amazing customer service.

I had a really disappointing experience at Southgate Pack N Ship…read more Before I came in, I spoke with the Cesar over the phone and explained that I had 190 Forever stamps I was looking to sell. I told him the price I was hoping to get, and he told me to come in because they would buy them. When I arrived at the time he told me to come, he wasn't there, so I had to leave and come back later. When I returned, I waited for him to finish a conference before showing him the stamps. Almost immediately when inspecting the stamps, he asked if I had been kicked off Amazon, which caught me off guard. Throughout the interaction, he repeatedly laughed at me and at the price I had originally mentioned over the phone. He said he could get stamps for $10 a sheet at the post office, and each time I tried to explain my reasoning, he would laugh, walk away, and then come back to continue the conversation in the same way. He even started speaking in Spanish to customers in the store about me. The entire interaction made me feel uncomfortable and belittled. At one point I explained that I was simply trying to sell the stamps so I could go home and visit my dad. His response was, "Oh, to Minnesota, huh?" I also explained that the price I had mentioned was simply my asking price as a reseller, and that I understood a buyer's offer would naturally be different. When he finally made an offer, I politely asked if there was any flexibility. Before I could even finish, he interrupted me and said, "Actually, I wasn't going to offer anything." After I accepted the offer and was paid, I decided to buy a couple sheets of stamps. As I handed over the cash he had just given me moments earlier, he told his employee, "Make sure to check for counterfeit." That comment was especially uncomfortable because I was using the exact cash he had just handed me. I completely understand that businesses are free to make whatever offer they think is fair, and I have no issue negotiating or even walking away if we can't agree on a price. What bothered me wasn't the offer--it was the way I was treated throughout the interaction. I expected a professional conversation, not to be laughed at, interrupted, or made to feel embarrassed. Based on my experience, I won't be returning.

This UPS store is very small and very busy. Plan wait. There's supplies if Your need of tape and…read morepackaging.

The professional customer service is subpar at the Hardwick location in particular…read more The staff always look bothered that they have to be there and work. Their demeanor comes off as rude. I know that job is not easy and dealing with customers and their requests is tiresome. You can tell the employees dislike being there, and to be frank I don't like being there either because their stank energy comes off strong and is definitely felt as soon as you walk in the door. News flash...customer service is a life skill, and most of us have to cater to our employer's in-house and external customers. Maybe have a better attitude and you'll have some customers make your day a little brighter too. I'm saying this from experience. Note: The "junior" customer service reps seem to outshine their "more mature" colleague counterparts. Their "can do" attitudes are much more appealing.

Front desk was very good she handled multiple tasks while I was waiting for my turn…read more When I got to her she was fast, friendly and efficient.

My go to for printing shipping labels when my printer is down…read more I email to printandgo-noreply@fedex.com then I get an approval code to enter on their printer after I tap my payment card with a minimum $5 hold. I've also used their prints services behind the counter when I was making 2inch buttons. Prices were fair and comparable. Customer service helpful when needed. Easy parking.

This location is in the same plaza as 99 Ranch…read more I often see the same few people that work here and they're always friendly and efficient. If a line starts to form and there is another employee they just hop on another register/scale and start to help. It seems so common sense but it doesn't happen at other places anymore, happy to see the fresh customer service.

This was my first time going to this UPS location for package shipping, and I couldn't have asked…read morefor a better experience! The store personnel were welcoming, friendly and ready to help. I was attended by a sweet Asian lady- she made the process so simple and got everything handled in just a few minutes. I really appreciate how efficient and professional she was. She didn't rush me, answered all my questions, and made me feel like a valued customer. If you're looking for reliable, friendly service, I highly recommend this UPS Store! I'll definitely be coming back in the future.

I had done my return and did it wrong but Krista was kind enough and took her time told me to…read morecancel it and she helped me redo it since i wasent wearing my glasses. Thank you Krista....

Great customer, staff is very friendly and helpful.Definitely recommend to check out their site for…read moregraduation pictures. Amazing picture print outs :)

Will never take packages to this place again. Took a prepaid usps package to Ship District only to…read morehave it not get shipped. Tried tracking it and there has been zero movement. The guy that helped me just told me to put the package behind me on the shelf, which I thought was weird because it didn't feel safe to just leave it there. Someone could just come in and steal it, which I won't be surprised if that was the case and now it's just lost. Now I'm out a couple hundred dollars. Don't bring your packages here.

I was moving from LA to Florida on my own and went by Ship District to pick up some boxes. The two…read morestaff members, Cruz and another gentleman, were really helpful in answering my questions and helped me pick out the right size and type of box for my needs. I walked away with a business card and some info about their additional services available. Later that afternoon, I called Ship District back to learn more about their extra services and they had all the help I was in desperate need of! Even though it was later in the day, the guys miraculously were able to get my stuff and coordinate packing and shipping for me. Not to mention, affordable and tailored to my budget. I'll never forget the great service I received from Cruz and his team and highly recommend their services to anyone! Super professional and courteous.