Great and prompt service! Would recommend to my family and friends! Can't go wrong with their service! read more

My box was ripped opened when it came in the Philippines. They just covered it with tape to cover their tracks but it is too obvious to know that someone sliced it intentionally. Also some valuable items are missing. I tried to contact them through email and call them but they never did anything about it. Do not trust this company. Find a better one. You might regret it if you let them carry it. The sad thing is they will not received your call not answer your email. I might as well sue them. read more

Umac Forwarders Express - Was intentionally ripped by whoever stole some of my valuable items in the box. - Couriers & Delivery Services Near Me - Paramount, California

very poor customer support. delayed delivery. sent the box last feb and still hasnt received by mu family back home!!!!! i do not recommend this company. read more

Should not recommend. Hindi mamonitor kung nasaan na ang box. July pa ipinadala. October na hindi man lang malaman kung nasaan na.

Excellent customer service , a trusted forwarders and a Very competitive and reasonable shipping cost. Worth giving them your business read more

No update regading my package sent inAugust, It's now October. I sent one in July Until now hindi pa dumadating October na.

Soo disappointed this UMAC they opened my box and some of my things were stolen.Never again.

My box until now have not arrive in Philippines. I sent my box since March 30th but until now it says Estimated arrival in Philippines port on July 29. Beware using using this UMAC company because they suck! Poor service becasue when i track the status of my box the tracking number says not found and when i called around 9am spoke with a lady and she put me on hold for so long and when she get back to me she will call me back and i waited for hours and i had to call back and finally the second person provided me the correct tracking number. OMG! thats horrible! and until now my box still in Asia Transhipment port have not arrive in Philippines yet. I am so not happy of this company. You guys need to shutdown your business if you cannot provide a better service read more

CONS: - Horrible customer service. - The most expensive balikbayan prices in the United States, that I have ever encountered. - Tracking does not work. - Customer Service email from the website is shut down: - This is what I received when i emailed their customer service email: Your message wasn't delivered to customersservice@umaccargo.net because the address couldn't be found, or is unable to receive mail. - Global Cargo Movers is half the price $45 to Visayas for a large box. UMAC charged me well over $100. read more

Umac Forwarders Express - NEVER able to track packages - Couriers & Delivery Services Near Me - Paramount, California

Umac is a slow service and stake 4 months or more to deliver your box from. manila to province and the worst is they deliver to the wrong city. now still waiting to pick up no answer phoneto call. read more

Umac Forwarders Express - Couriers & Delivery Services Near Me - Paramount, California

UMAC recycles re uses Invoices/numbers so it is very hard to track the status of box whereabouts. Typed in invoice number today October 3, 2023 for boxes picked up from Tampa Florida on August 2, 2023 bound for Manila area. The tracking system says box delivered October 30, 2019 to a person unknown to sender. Invoice receipt used year 2023 belongs to a 2019 customer. Whoaa!! UMAC if you re-use recyle invoices, make sure you clean up old data like every year clean up your data base. THANK YOU. read more

will never send box with this company agai. it took them one month to finally ship my box and whenever I check the status they keep changing the arrival date. makes me mad read more

Beware of using UMAC to send your boxes to the Philippines. The company employs people who will steal your items and the management is unresponsive to concerns of theft. This company should be shut down for shady business practices. I sent a box through UMAC from Milpitas, CA in October 2017 to Candelaria, Zambales addressed to my mother's name. The box arrived on January 12, 2018. Our relative signed for it and it remained unopened until my mother and I arrived in the Philipipines on January 20, 2018. I noticed that several items were missing from the box. The missing items included coffee creamer, Skippy peanut butter, a large package of Costco candy, several cans of corned beef, and two packages of dried beans. This act of theft reflects poorly on UMAC and we will not be using their services in the future. I will inform my relatives and friends about my experience with the company. The public should know that UMAC cannot be trusted. read more

I send 3 boxes last July 23rd 2022 for pasalubong to my family because I planned to visit my family in Philippines this month of November but until now Ive been here in my country for a week my 3 boxes haven't been arrived yet it's almost 4 months now. they say it has been dispatched and the estimated arrival it's gonna be on November 8 but they change it again ETA on the 10th this month. I regretted, I shouldn't listen to my friend. I'm so upset to this umac compan. I heard a lot of bad experience from other people that their stuff was missing. employees opened their boxes. umac i paid for your services and I work hard for those gifts for my famil. I believed in karma. never again to send packa to UMAC read more

wow where do i start, sent boxes and also 6 of my friend asked me if umac was any good. i said yes ship with them. 5 times i shipped this years and all 5 boxes got in less than 2 months. But the six 1 omg shipped in august to make sure it gets there by Christmas was told 6 to 8 week weeks to be delivered. Its now Dec and when i call to ask about the box i get we don't know , in ship, in asia port, covid stop it, shipping is bad, weather and it not umac fault they have no control of it. I ship though umac they toke my money and told me when it will get there. a contract. Now they say it not our fault if the box doesn't get there we have no control on shipping WTF the are shipping company. they changed date 6 times for delivery. UMAC what happen to you? I can recommend you to any one as of now i have 6 friend mad at because i tolded them about you. SO DISAPPOINTED IN YOU a a contract read more

I have never been disappointed by their balikbayan box delivery service. Door to door, the strap it and you always know where it is in the transit. My representative (Ton-ton) is a cool guy and he explains everything to me. I trust them far beyond those people at Atlas. I have sent thigs as far as Leyte without a glitch. 4 to 5 weeks its at their doorstep. THANKS! read more

Umac Forwarders Express - Couriers & Delivery Services Near Me - Paramount, California

False advertising. False information. Inconsiderate, incompetent and heartless. If you have been there customer and have not had a bad experience with them, lucky you. If you have had a bad experience and regret even having tried their service, then I am one with you. They are liars, they are indifferent and they are not even sorry. My box was shipped 4 weeks after it was picked up, and took 3 months to get delivered to its destination. When the promise was 6-8 weeks. Is that fair? That is Misinformation. TERRIBLE. read more

Umac has proven to be thieves. Shipping boxes to the Philippines and my boxes was opened and many items stolen. Can I blame people that work their?? no I can't Umac is the thief because they let their employees pick thru the boxes and take anything they want. It must be nice to have a company that charges people to ship then steals the items they ship. I can handle bad service but this thieving company I can't. read more

Couple of our boxes were picked up on Oct. 21st 2018. And the company claimed (and i did asked many time to be sure) that our boxes should arrive before Christmas. They were wrong!, our boxes were so late and there are some christmas gift and giveaway for New Year that can no longer be use because the company said that the cargo/container will arrive in Manila on Dec. 31st and still has to go through Custom... This will be the first and the last time will use this Company, Yes! We're very Disappointed and wasted our Money!!!. read more

If I could leave no stars I would. Umac doesn't even deserve one star for the unethical staff working there. Every year we send Christmas boxes packed with gifts and necessary items to the people in need in the Philippines, as well as our other family members there overseas. This year we used Umac for the first time and had an absolutely horrible experience. Our relatives that traveled to the Philippines shipped their boxes only to arrive with the boxes half empty. Items were stolen and taken from our boxes, and repackaged poorly. This is absurd and completely unacceptable. If this is the kind of people you have working at your company, you have a REAL PROBLEM. What is the difference between this and a banker that steals from customer's bank accounts? None. Umac will not replace the monetary value of the goods and their team was very unhelpful in the entire matter denying any kind of liability. The entire experience has caused my entire family to never want to use Umac in the future and we will be sure to spread the word. There are people we know that have had similar experiences after we told them about ours & they advised us to always be cautious when using this company. Going forward we will be sure to place our business elsewhere as a company that refuses to take any accountability for their fault is not worth a dime. read more

My mom and my aunts used this company to send several boxes to our relatives in the Philippines and many of the items were STOLEN from the boxes. The boxes arrived with many items missing. The boxes were opened from the bottom to steal our stuff and were re-taped. The items were presents to some unfortunate people in the Philippines and were stolen by some low-life personnel. The company deny any liability so we are forced to just accept the losses. What a bunch crooks. We will never use this company ever again and I suggest you avoid this company as well. Good luck to other customers who lost their items. read more