I didnt like this place at all, the food was not taht good and was too crowded, did not feel comfortable at all. Would not go back. Food was too expensive for the quality received. read more

I had never been to Giraffe before although my friend who lives in London RAVES about it! This branch was really nice, I didn't eat but the menu sounded really nice, lots of different types of foods and really delicious sounding hearty breakfasts. I had a smoothie which was really nice, could have easily had another! All the people serving were really nice too! Looked they had a lot of fun working there which is refreshing!! read more

Good healthy options for breakfast. Nice to sit down and have food and not get ripped off. Our waitress was nice and very attentive. I got the Western omelette which was fresh and tasty and my wife got the porridge which she enjoyed. They had a few gluten free options which was nice as well. Overall nice dining experience. read more

Giraffe - Modern European Near Me - Hounslow, XGL

Second time here, Food still very good but it was ages before we were served and then when we asked for the bill, the waiter took ages to comeback and when he did he said he'd gone for break and forgotten. Appreciated the honesty but really..?? We ended up running to the gate to catch our flight!!! read more

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First time in london just for connecting flight. Love the ginger blast smoohie. Tastes real and not just sugared up. If you need sugar hit, order something else. I ordered breakfast with fried sunny side up eggs, sausage and bacon. Swapped wedges for sweet potato fries. Delicious. Best airport meal I've had. Great vibe. Cheerful. I wasn't too crazy about the sausage. Even the beans were good. Hubby ordered steAk medium. Not sure if it varies from ny vs London. It was bit too bloody. Had to send it back to cook more. He still enjoyed the food. There's no steak knives because of airport. You use butter knife like utensil. read more

Heathrow Terminal 5 Giraffe is a lifesaver for long-haul flights arriving from US or other points west, especially when traveling with children. Decent or very good food -- always fresh -- and great coffee, plus reasonable (airport) prices. I've eaten here a half-dozen times in recent years, and service has always been excellent. Add to that the bright, light, airy architecture of Terminal 5, and even if you're suffering acute jet lag, this is a great place for grabbing a bit of nosh and feeling human again. read more

It is a child friendly restaurant. Not good for more mature people.Maple syrup does not come with your order. You have to ask for it - Canadians, like me, need maple syrup with their pancakes. The blueberry banana pancakes were pretty good. It was very sweet and came in a good quantity for the price. The smoothie I got up, which is kale smoothie, was interesting. There were chunks chopped kale in the smoothie, which really was difficult to slurp up with the compostable strong. This was a disgrace in my opinion. It was quick and reliable which is good for those who don't have patients like me. And a veggie breakfast, or aspiring vegetarians or vegans like myself, there are no a friendly alternatives for those who enjoy sausages - they don't even have turkey sausages. Anyway, the servers are reliable and overall, it tasted pretty good. The fork and I'm sore but sticky for my taste. Restaurant was very busy, which is good for their business for my palate. read more

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This was an ok restaurant. Stopped in during an extended layover for a beer. Tried to get Camden Hells on draft, but the keg was empty at noon. Got the Smokey Joe burger while I waited. It was ok; not much flavor to it. At least I'm not hungry any longer and was able to kill a bit of time at LHR. The staff was really friendly, but this was too expensive for a beer and burger that lacks flavor (£21.45). read more

This is a fairly standard restaurant to have a snack in whilst waiting around the airport before your flight. We had a breakfast there, and it was pretty busy, but the service did seem to take a long time, and when it finally arrived we had to hurry through it in order to get to our flight. The staff were friendly though, and made a fuss of our kids. The food was good - we had a hearty English breakfast, but with little time we couldn't really appreciate it. The kids got some plastic giraffes (which they still have 6 months later). There didn't appear to be a breakfast menu for the kids, but we found something they'd eat on the normal menu. As it's in Terminal 5, it's all new and modern, but a bit too soulless for me. But hey, it's in a massive airport, so maybe I'm expecting too much! read more

Ask the girl who service us about one dish, if it was spicy (my stumuck is reeeaaaly sensitiv) And the answer was no, so i took it. She went wrong, i could't eat it, it was soooo spicy. I try to get some cream Or milk in it so i could eat finish. But they dont have milk so i ger sour cream, but i didnt work. I get to the flight hungry and my stumuck still hurt. One day after. The service was slow and we felt like we was in the way. read more

This restaurant is located inside the Orly airport in London.. I was kind of surprised to find out that this is a Mexican restaurant in England. A cabdriver that we have talked in London said that Mexican food is very popular now these days and in all of the United Kingdom. The prices are very economical taking into consideration that the restaurant is inside the airport. I ordered the Mexican breakfast my parents ordered huevos rancheros. The food was very tasty and I was surprised that it is very similar to what we order in Mexico and we are served. The only difference is that it added a little touch of England to our dishes. It is just like in the United States when you go to a Mexican restaurant you always are served Tex-Mex food and not really a authentic Mexican food. Same thing hapoens in england an english version of the Mexican dish is served. But ii can say the dish was very tasty very good and plentiful and I would gontonthiscrestaurant and order again if I'm in the area read more

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Service was fast at rush hour breakfast time. As an American the pancakes were not good. Bit the smoothies are a basic go to. Fried eggs are served sun you side up (not my preference) and we're cooked perfectly. read more

Awful. I've had nothing but bad experiences here. The first time my meal was a BBQ burger with the worlds tiniest dot of BBQ this time my son had spoiled apple juice we had to send back & I had to send back my meal. It all took so long we had no time to reorder. I have no idea why people down South seem to love this place unless outside of Heathrow it's a different place. read more

Drinks were given in dirty cups with food floating around. Finally after 30 minutes food came out and mine was cold. I suggest eating at another restaurant as this is the first one you see after security so is a bit busy which you don't get the customer service you would like. read more

Very nice service! I had the Croque Giraffe which was more Toast than Croquet. But very friendly service, asked several times if she could do anything for us! At my next stay at LHR I am having again a snack at Giraffe. read more

Worst kind of bread on my Po- boy breakfast sandwich, on my first bite the bread just crumbles in pieces and it was tasteless. read more

Giraffe - Modern European Near Me - Hounslow, XGL

Amazingly fast and great service. The food was actually better than the Giraffes you find in central London!

Stopped by Giraffe for breakfast during a 4 hour layover in LHR. The decor is really neat for an airport restaurant. Wait time can be long, but that's usually a good thing. The breakfast consists of both traditional English plates and western breakfast plates, along with freshly made fruit/veggie juices. The hostess can be inattentive as some reviews point out, but our waitress took very good care of us. read more

This is a great restaurant, especially for being in an airport terminal. My family and I went in to get something to eat before our flight and were pleasantly surprised. The Giraffe has a wide range of food from all over the world, with many options for people who have dietary restrictions and preferences. Service is fast and friendly, and the restaurant itself feels very open and fun. Would definitely return if I'm ever in Heathrow again. read more

Our server was very nice and attentive. The food was good for an average breakfast. Nice option for a fast airport meal.

Great food, quick service, by smart acting individuals... In a word, "refreshing"! Priced right, the color coded shirts alert you and others that everyone has a task, but works together. I have companies in U.K., Australia, Poland, Finland, Mexico and the United States. -- trust me when I say, "it's worth an endorsement" I was served by a tall lady from Russia in perfect English, I hope your experience is as great as mine. read more

It's been a while since I've visited a Girafe resto, used to go maybe three times a year. Based on my experience just now don't, at least not at Terminal 5. Maybe it's Tesco ownership but the burger was overcooked and dry. Fries were half cooked and had fluff on them. Staff were friendly but rushing to the next order. I guess they can get away with this at Heathrow but I won't go back either at the airport or elsewhere. read more

Took a friend's recommendation and stopped here on my way back home. I took a chance on the Goan king prawns with brown rice. They did not disappoint. Spice level was moderate. Service was friendly and plenty of beverage choices. For those who like cocktails, there are a lot to choose from. I was content with a pint of Stella. Prices are moderate. read more

My sister and I ate here last month when we had a layover. The hostess was incredibly rude to us, for no reason. She seated us at a table, and then walked back to us a few minutes later, accusing us of skipping the line and seating ourselves. We explained that she had just seated us there. She said, "Fine! Just take the menus!" And basically threw them at us. Then the waitress also seemed rude and annoyed the rest of the time. We did nothing wrong whatsoever. The food took quite a while to come, and when it did, we were disappointed to find that it was bland and just poor quality. We didn't enjoy it at all. read more

Amazingly fresh and delicious food! Service was great as well! Open seating at the bar so you don't have to wait in line (was a long line, that's how you know it's good!) read more

If I can give them no stars I would! I waited at the table for 20 mins no one addressed me. They did not give me a menu until I asked for it. As I sit here writing this review I still have not gotten any help. No water, no hello give us a second. They do not help black people. I'm watching white people come in after me and they are getting served before me. When we are asking people for help they are running around avoiding us and the waitress Adriana Rudely and Loudly gave us a finger and said give me a second. If you are a minority do not waste your time, the service is terrible. read more

Meh. As an American I am not used to having hard-boiled eggs in my chicken Caesar salad but this is not necessarily a bad thing. The chicken itself was flavorless. The place has a relaxing vibe and a pretty extensive menu so I would come back if I had time between flights. read more

Service is fairly good, especially given how busy the location is. We had two starters and two main dishes and all were fairly bland and boring. Since there aren't many options in the area, there's somewhat of a monopoly. Is this a place I would go again? Only if I were stuck in the airport without options. read more

Great place for comfort food! We ordered sweet potato fries and ice cream with side of spicy rice. The fries were amazing!! spicy rice has bit of a Indian food taste which we loved. Salted caramel ice cream is their best. overall really good food place to eat at a long tiring flight. read more

I ordered the smiley hoed and thought it was horrible. It was dry and tasteless. The sauce was horrible on it. The homemade fries had pulled pork on it but that tasted gross. I was thoroughly disappointed because I was expecting a nice burger and fries but I was sadly mistaken. The burger patty was dry and rough in the throat. The water wasn't cold it was room temp. I was so pissed because I came to this airport at like 13:00 to leave at 19:50. I'm starving and now I have to deal with shitty plane food that I'm only going to reactive late into my 7hr 45 min flight to JFK. I'm livid. Like I wasted 14£ on this. read more

The service we got was thoroughly incompetent. My wife and I were passing through Heathrow and had some time to kill before catching our next flight, and stopped in here largely because it was right after passing through the security checkpoint. We came to the front and were given menus while a table opened, which I thought was fantastic since speed is very important for an airport restaurant. About 5 minutes later, a table opened, we sat. And sat. Finally our waitress (Monika) came by, asked us what we wanted and we ordered. I got the burger, and my wife the falafel burger, as well as requesting two glasses of water. About 5-10 minutes later, the food came out, but we still hadn't received our water. We had a tough time flagging down our waitress, but finally got her, and got the water. Halfway through our food, we ran out of water (tiny cups and thirsty) and our waitress was nowhere to be found. We flagged down another waitress, a more helpful waitress, and she quickly got our water. We finished our meal, and once again our waitress was nowhere to be found, as we wanted to get our check, a little more water, and catch our flight. We got another waiter who tracked down our waitress (rolling his eyes at her, not us along the way) and we got the check. Then she disappeared, leaving us unable to pay without forcing us to ask another waiter to go get her. She didn't even pretend to expect to add service though, so that at least shows she's not unintelligent. All in all, about half the servers were working their tails off, and half were slower than molasses, perhaps because they just couldn't keep enough balls in the air, so as to speak. Unfortunately we got one of the slower ones. If you manage to snag one of the competent ones, it may be better, but we were disappointed. To me nothing is more important than speed in an airport restaurant, and this one didn't have that. Food-wise, it was acceptable. And I specify the term acceptable. Nothing special, but not bad. For us it was service that ruined this experience. read more

Absolutely horrible. After waiting in line for ten minutes we get seated and after 20 minutes still no waiter comes to our table! Hello Giraffe folks, this is an airport, we have planes to catch you dumbos read more

Ordered the veggie plate. Eggs and beans, avocado, and tomatoes were good. Mushrooms not to my liking and the fried potatoes were mushy and gross. read more

When you're in an airport, guaranteed service time is a definite bonus, and 15 minutes from order to table was accurate in my case. The setting in terminal 5 really benefited from the morning sun, and it was lovely to eat my breakfast as the plans took off in the blazing sunshine. I had avocados and hummus on sourdough toast. The bread was a little tough round the edges, however the hummus was really tasty and the avocado nice and ripe. I also had a flat white that was great, fluffy milk and strong coffee, making me feel more human after my 5am start. If you're looking for a tasty bite before takeoff this is a great candidate read more

I've eaten here a few times... Typical airport place where the counters are sticky and it's crowded and slow. It's not the best, but nothing else in Terminal 5 looked any better. I'll be back again next time I fly through there. read more

Terrible! Get the falafel salad. There's some wilted lettuce so I ask for a new plate. The waitress is great and apologetic. 2nd plate arrives w still wilted lettuce. And u call urself 'a fresh view'. R u kidding? She comped up half off but still. read more

Bad service and bad food. I have waited here twice for 30 mins and that is not good when catching a flight. Go to pret a porter. I hate to say this but I saw clear differences in the way they dealt with non whites. It could be the crew on june 25th morning. We really need competition in t5 read more

2.5 stars. it's a bit hectic getting seated but that's because it's an airport. service was fine, not great, we ended up sitting for a while after we were done eating waiting for the check. I got the sunrise smoothie, tasted fine maybe too much orange juice as I couldn't taste much of anything else. Was a bit pricey for what you got. ordered a falafel burger. quite obvious it was frozen and they heated it up as the food came super quick. also falafel tasted bland and had the consistancy of nuggets . I liked the red bell pepper that came with it but the burger needed more sauce. I ordered the sweet potato fries which I enjoyed. overall not the greatest. read more

Worst breakfast ever--service terrible, food arrived cold, they never brought the bill, no tables were being bussed. What a disaster. They don't deserve your money. read more

Way too overpriced! Not even the fries were acceptable. Better not get a burger here. The paddy is dry and consists of cheap meat with a lot of fat. read more