Good food in a vey busy airport. Service was quick as advertised. If you have time to spare it's a great spot to relax, eat and people watch while you're waiting for your flight. read more

Giraffe - Modern European Near Me - Hounslow, XGL

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Had to settle for this eatery in this particular wing of the Heathrow Airport. This was a day following the meltdown British Air experienced so there was people strand from the day earlier. It was slim pickings after the airport became a hotel of sort. So a lot of the convenient shops and eateries was to the bare walls. I do believe this establishment offered the most common selections so we gave it a try since. We had a few hours on our layover. To start we was waiting for some time to have anyone greet and seat us and then the was the long period after being seated. It seems nobody knew who our waitress was. Finally some service and we rushed the drinks and our food order right in, figuring we may not have that much time considering how much was chewed away already. So we get our drinks and then the wait begins again. And we're waiting, and waiting ................ And waiting ........... Never to see our waitress again So after 30 mins I had to grab another waitress going by my table to inquire about the missing waitress and our missing food order. She was more than happy to assist. So we're waiting again and waiting ...... She comes back to let us know that or waitress is on break. So I asked does this mean we have to wait until she comes off her break, before we can get anymore service or are we now officially taking a break as well? Is the kitchen holding our food order because she's on break or is our food sitting back there and getting cold? Is someone else taking coverage of our waitress? I mean I want to know because if we're not getting our meals then we're picking up and heading out. So another waitress was sent to our table with the order and apologized to us. Which she should have to the manger should have. And my 1st instinct was true as can be. We should have left. That was 1 of the worst meals ever! It was cold It was dry It was soggy It tasted like leftovers and eaten cold I've heard the English grub is not that appealing and they must have eaten here for sure. read more

Service is decent. Food is ok. I ordered a burger and I got it really quick. Burger was overcooked so it was dry and lacked any real flavor. Next time I would try something else. read more

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Liked everything about this place. Great location, quick service, friendly staff, solid food, and good prices. It was clean and quick and delicious, just how I like it in an airport. I had the California sushi rice salad with Salmon, lemonade with Mint and a side of sweet potato fries all for 17£. The only reason I wouldn't go back is because there's a Gordon Ramsey place I'd like to try, which is more expensive. read more

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It's typical airport food. I wasn't very impressed. I stopped there for breakfast during my transit in Heathrow. Ordered the full english breakfast with orange juice. Everything was very average and insanely priced. I think I'll stick to the sandwich and coffee place downstairs next time I'm in Heathrow. read more

Food served within 15 minutes of you placing your order. That's their promise and they delivered. I've been to a Giraffe before but never for breakfast and so I was not sure what to expect. I ordered what I would term a Full English and it was pretty good. Although I'm not sure about potato wedges with a full english, if I had thought about it I would have swapped my potato for toast. I don't know if they'd have let me but toast was extra and I would have preferred that. Tip: Beware if you don't like runny white, my yolk was very runny, to the extent that some of my white was runny. Order it well cooked or go for scrammbled if that's not your cup of tea... read more

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Tried the Cajun wings and the Guerrilla burger while waiting for my flight. The wings have a great taste and the ketchup compliments the sauce. If they would add more sauce to the wings it would be amazing. The burger was a bit dry. Wasn't sure if it was because I didn't tell them how to cook it. Over all a good place to eat while you're waiting. read more

Giraffe - Cajun wings have a great taste. Wish they would add more, but great over all . - Modern European Near Me - Hounslow, XGL

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Going for five stars here for service. I am a stickler for great service. Waitress was great. Food cane out hot. Hubby eggs Benedict eggs were not runny but the waitress caught it. They brought us out more toast and poached eggs and compted the eb. And apologized profusely. That made up and more. Hence my five stars. My omelet was yum plus a large portion of avocado smash. Super yum. The tables have charging stations and there are monitors to watch your flight. They def are thinking about us, the customer. read more

Meh.... Average food.. Had the burger it was "ok" ..fries were better... My two friends felt food was par at best Service was friendly however... So that's a good thing. Had to ask for bill - even though we were in a hurry and asked for it when we ordered read more

Giraffe - Modern European Near Me - Hounslow, XGL

This location is conveniently just passed security in Terminal 5. I had the cheeseburger and fries and both were good. I also had a soda and my bill was about 15. I didn't think that was outamrageous for an airport lunch. The service was good, the food came out very quick, and overall a good experience. read more

I've never been to another restaurant that makes better eggs than Giraffe at Heathrow Terminal 5. It's definitely worth stopping in for a meal if you have time between flights. read more

Nice presentation of the food. My chicken sandwich had a nice ciabatta bread, warm and tasty, but the chicken was hard like a rock and tasteless. At least the avocado, fries and everything accompanying the dish was good and the price was not as excessive as i would have expect from an airport restaurant. I will go back while waiting at Heathrow airport. Slow service but mostly Italian waiters very friendly. read more

Natalja was really sweet and nice lady who welcomed my boyfriend and I. She was quick and efficient with taking our order, bringing drinks and food extremely fast! Once we got our food the vibe did not go away, it was just as amazing. I got a yummy dish on the brunch menu as well as my boyfriend. The eggs were yummy and so were the veggie patties. The menu states they will attempt to get our food to us in 15 mins and they did just that and made us extremely happy because it tasted just as amazing. If you're about to leave London for the last time and want some amazing London food, I would recommend this for you! The decor is cute and everything looks nice and clean! 10/10 thank you to all the staff!! You're amazing read more

Excellent experience! Competent fast friendly staff that seems to get along handsomely. Gluten-free menu with an array of options. Extra shoutout to Madalina who was super sweet and helpful with the gluten-free stuff. read more

Layover in Heathrow...they seated us quickly and food took no time at all. The Reuben sandwich was really good! Be sure to get Rafal as your server if you can, he's so sweet and did a great job! read more

Would highly recommend stopping by for a bite to eat before your flight! Our server Rafal demonstrated superb customer service, and our meal was delicious! We ordered and no more than 15 minutes later we were eating. Everyone was very polite and ensured our meal met our expectations. Thank you Rafal and the rest of the Giraffe team for an amazing experience! read more

Food was expensive but good. I had a very nice, masked waiter. That said, over half the wait staff were not wearing masks! Hello! Omicron and Covid. How rude and thoughtless. read more

I would definitely not go back here for the following reasons: -Their breakfast burrito was tiny, and nothing like a burrito -My friend's cooked breakfast was tiny, and looked worse quality than Wetherspoon (which isn't knocking Spoons, as Spoons is much cheaper) -Everything was really expensive, which coupled with the small portions and low quality made this a place to avoid -Giraffe is owned by Tesco. WTF! The only reason they get two stars is that the waitress was OK and it was speedy service, which is very important for some at an airport. The smoothie was alright too, but expensive (I was on business so this didn't upset me as much). read more

The decent places to eat at Heathrow's Terminal 5 are on the upper level, near where you come out of security going in to the terminal (but not too visible from there, so you may follow the signs and go down the escalator to the lower level, which is mostly duty-free shops). The one whose menu appealed most to me was Giraffe, and I was pretty satisfied with what I had there: a couple appetizer plates, basically tapas sized. Not too much stuff (meatballs, shrimp), but the quality was OK. Service didn't seem too fast, but I was in and out in not much more than half an hour, and that's pretty satisfactory for a sit-down airport restaurant. read more

I've been here twice only because nothing else in the terminal looked good and not because the food was outstanding (because it definitely was not). The first time here, I had a tuna melt sandwich which I felt was a safe choice (because really, how can one possible mess up such an easy sandwich?), but which I regretted as soon as I took my first bite and tasted tons of ketchup..... Ketchup? On tuna? Reaaaalllllyy? Am I missing something here? Because it definitely put me off an otherwise ok sandwich. I just couldn't get over the super sweet taste with tuna.. So that was a fail.. What wasn't bad at all was my Ginger Blast smoothie. So yummy. Second time around I hesitated to come back... But, after looking at the menus of all the other restaurants in the terminal, I figured I'd give it another go. Again, the Ginger Blast smoothie was delicious. This time I ordered some olives and a hummus/red pepper dip. The olives were phenomenal (I assume because the restaurant didn't have anything to do with making them.. Sorry :s)... The dips were.....mediocre at best. Hummus was acceptable, but red pepper dip was more like red pepper water. Just terrible. Wanted something sweet and so I ordered the half portion of brownie - this was ok. Not bad but not great. Service was fast - they make sure to get you your food within 15 min (even when packed) so that's good. Would I go back if I'm in this terminal again? Maybe for the smoothie... And the olives.. But nothing else.... read more

An amazing menu with plenty of healthy options! Healthy green juices & smoothies. I was in a little bit of a hurry to go catch my flight. So I sat down at the bar and ordered. A really nice bartender took my order and it did not take long till it was ready. I think I read that they have a 15 min maximum wait for their food. I ordered a quinoa salad TO GO. But since I have been a waitress for years knowing all the mistakes made with to go orders and the disapointment it leads to once you walk away and later find out something is missing. I there for always check my food before I go. There were no chickpeas in the salad, which for a vegan is very crucial nutrition to fullfill the plate. I then asked the bartender about it and he went to the chef who then explained that they were out of chickpeas and gave me a small container of hummus. I really can't stand when a restaurant is just hoping that the customer wont notice something missing. And over all the salad was not so impressive and flavourful & I was given very little quinoa. The meals looked a lot more for the customers who I watched sat down to eat. I feel like they use the fact that they are an airport restaurant and do not put to much heart in to the TO GO customers, knowing that they are probably on a flight when they notice their mistskes. But I would definitely try it again if I am ever at Heathrow and hungry. It sure is the best healthy option the airport has! I would have given it 4 stars if they wasn't trying to fool me! Cause the green juice I had waiting was delicious. But the salad was absolutely not at all worth 9£. read more

Good service for a busy weekend day Morning. I like that they seat you and have full waitress service. My black coffee was very nice and I had the scrambled eggs with smoked salmon on whole wheat/rye. The little cherry tomatoes in a basil oil was yummy. I recommend for a solid place for breakfast if you have plenty of time !! read more

Probably the best place to eat at in Terminal 5. The breakfasts are really awesome and the staff is friendly, despite them being busy they don't rush you. Their huevos rancheros and the full English are really excellent, they seem to use the best quality eggs so the scrambled eggs are better than any in London, frankly. The huevos have an onion kick to them - so don't go kissing anyone after eating them. Why not five stars? Well their food portions seem to have got smaller since last year. I was supposed to have avocado in my food, and it was literally two small fingernail size pieces of avocado in there. So they could do better - as they used to! Still, the food is great and much better pre flight experience than the current breakfast they serve in the BA lounge next door. read more

Giraffe is my and my friends' default UK airport restaurant. For some godforsaken reason I always seem to end up flying first thing in the morning so it's always a relief to find a Giraffe at the terminal. The breakfast menu is great and they offer an all day brunch alongside a whole load of vegetarian options. Today was no different at Heathrow Terminal 5. Don't be put off by the queue that occurs during busy times. Wait it out and peruse the menu. The staff are conscious of travellers' time constraints and will work effectively to ensure you're seated, eating and finished by the time your gate opens without you feeling rushed. They're used to it - that's what they do. It has to be said that the servers always seem to do a brilliant job whichever Giraffe I end up at. The vibe of the cafe/restaurant is always great. They seem to source good ingredients and the food is always well presented and substantial enough to be worth the money. They also play some cool music from different parts of the world. Heathrow's even has three massive giraffes overlooking the dining area. They're not real. read more

This was by far the worst bacon cheese burger I have ever had. My mom was with me and got a salad with chicken in it. Both of us got food poisoning from the meal and it ruined the rest of our afternoon. DO NOT EAT HERE read more

This place bloody sucks! They treat you like shit if you don't have their accent and take their stupid precious time with everything! This is a bloody airport! They need to be quicker!!! read more

It took forever to be served and when I finally was, I asked the waiter of the hallumi burger was gluten free, he said it was not but the salad was. I only discovered after taking a big mouthful that the whole salad was covered in bulgur wheat (ie gluten). When the waiter asked why I hadn't eaten my salad I said I couldn't because of all the gluten, to which he replied "what gluten". I have celiac and am about to board an 11 hour flight, already having a reaction! Paid over £11 for no food and an allergic reaction!!! read more

Amazing all around! My girlfriend and I were waiting to get onto our flight and decided to get something to eat. We picked this restaurant and the it was a great decision! They have a food policy which states that they will try to get your food out within 15 minutes. Not only did they complete that goal, but the food was great. It was flavorful and worth the money spent. The prices are fair and servers are nice and friendly. Definitely try the Hot Chocolate, and the Huevos Rancheros! read more

It was early when we got to terminal 5, and since my last visit Wagamamas had stopped doing their really good corned beef hash. So instead we opted for Giraffe. We weren't in the mood for something all that large, but hoped that a little food could settle our nervous tummies which were in a spin as we were flying out on the morning of a cruise following our flight cancellation the day before. We both got bacon sandwiches, and both asked for the bacon well done as we like our streaky bacon nice and crisp. That was no problem, and the sandwiches were pretty tasty. I'd come back for them again. Of course, your paying Heathrow prices, but there's no alternative to that here, is there? read more

So we all know that airport food stinks.And with this airport they don't have the mass produced mediocre food courts. They are actual restaurants with nice table seating and such. The food here is just alright. They do have a pretty healthy menu and i can appreciate that. But the portion and price may not appease some others. I had a breakfast burrito which was good in size for me but...it was bland and tasteless. I'm not a heavy salt user myself but it would have been better if they had seasoned it properly. The kids got pancakes and its something i can definitely make better at home. The service on a whole was lacking. I can understand that the servers are quite busy but don't make us wait longer than 5 mins to even order drinks. or as a matter of fact to even bother come by and let us know you will be right with us. I'm patient and if I'm searching for anyone just to acknowledge us then it took way too long. And then the check, also a wait. If i didn't have a long layover i would have not made my flight. overall its an option but there are other places i would like to try next time. read more

Giraffe - Breakfast burrito - Modern European Near Me - Hounslow, XGL

I just feel that I have to give them this rating and I'm sure it's too much for them because it supposed to be less..... this is my second time and the waiters need more and more train to respect a traveler time!!! read more

Wanted some fish and chips during a layover at Heathrow. Someone suggested this place and they served it up perfect! read more

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Meh...standard ok. Nice place for Heathrow t 5. Large and usually have space. Will be back next time we're at t 5. read more

(3.25) ~ pretty good overall, tried the Breakfast Banh mi, which fell apart, a Flat White(coffee), and a Mango Lassi, which was not a traditional version, but more like a juice smoothie. read more

Came in for a quick bite to eat as we waited for our plane . Got some kids meals...the eggs were yummy. The pancake a little harder than I make them ...but still ok. The fruit bowl very fresh. Buy atmosphere and staff was great read more

Giraffe - Modern European Near Me - Hounslow, XGL

Well, it's not the worst or most expensive meal I've had in Terminal 5, and the service was pretty good, but I had an absolutely miserable steak (read: leather) sandwich here the other day that made the good service and reasonable prices seem not as worth it. I took one bite of the sandwich and biting with all of the power my jaw could produce, absolutely could not get through the beef, instead it all wanted to slide out of the bun. I attempted cutting it with the provided cutlery, and I'm pretty sure that poor knife is the worse for wear after the experience. After about 15 minutes, a sore jaw, and a good chunk of gristle later I decided I'd done all I could do, ate the provided chips, and called it a day. At least the iced tea was tasty and I didn't break the bank. You're probably better off with a burger or maybe an English breakfast than attempting to branch too far out on the menu. read more

Located immediately after security, Giraffe Heathrow offers a great range of food and beverages appropriate to the time of day you are there. Service is warm and friendly and the food is always good, no matter what you order. I would highly recommend this establishment to anyone travelling through Terminal Five. Well done to all staff members, seen and unseen! read more

The only reason this place is still working is it's location. Don't make the mistake of eating there, whence you can get much much much better food for basically the same prices just one level before. read more

After completing check-in we were in search of breakfast. Though we had never experienced a Giraffe for breakfast or with children we were pleasantly surprised by both. The breakfast menu is thorough with traditional english breakfast, pancakes or waffles and many other options. The latte was mediocre. The children were each given a plastic giraffe replica about 10cm tall. Additionally they colored on the menus. The restaurant has open views over the jetway outside, as well as the shops below. The whole feeling is very open and transparent. It creates the sense that you are outside inside -- very bright and cheery. read more

This place sucks. We only went here because it was the only sit down place in the terminal that looked like it had a few decent items on the menu. The food sucked (I got the fish and chips and my fries were soaked from the fish that was on top of it) and was flavorless and we got mutiple charges on our credit card. The service was terrible read more