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British Airways First Lounge

4.2 (51 reviews)
InexpensiveAirport Lounges

British Airways First Lounge Photos

BRITISH AIRWAYS FIRST LOUNGE ATMOSPHERE

What's the vibe?
Moderate noise
Classy
Upscale
Good for groups

Recommended Reviews - British Airways First Lounge

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View from our lounge chair in Terminal 5
Karen V.

It was my first time at the BA First Lounge in Terminal 5 at London Heathrow. I'd say it was a little over a 4 star experience, but definitely has the potential of being 5 stars. We didn't have a whole lot of time between connections to order from the QR menu which could have made this review higher. First of all, it's a modern looking lounge with great accommodations. I love that they have a row of private & clean restrooms that have their own sink and scented diffusers. They are very spacious with no unpleasant smells that I could detect despite it being a public restroom. It appeared to be very well-maintained. The coffee & tea bar was a huge highlight. It had French croissant pastries and Union Hand-Roasted Coffee. It was the best part of the lounge in my opinion. The views of the runway were also wonderful. We saw some very large jumbo planes taking off and landing from our comfy seats. It was a relaxing lounge. We were there at breakfast time. The breakfast bar had a good variety. It could have been better had the English muffins been toasted. I'm not sure why British Airways doesn't have toasters in their lounges. What's the point of having butter nearby? I tried to make a bacon roll out of it, and it just didn't work for me. My husband asked if there was any way to toast it, and they said no. So, they won't toast it for you. I did see other rolls there that may have been a better choice but I'd already placed the muffin on my plate. Other than that, it was an okay buffet for a British breakfast. I didn't see the ice cream cart that everyone talks about. That may be because it was too early for that. There's a good selection of alcohol as well. I have a feeling that ordering from the made-to-order menu is the way to go here, and especially if they have that Loch Fyne salmon that I had on the way back from Edinburgh. It was still a nice upgrade from the typical British Airways Lounge. Hopefully I can update this review again when we return.

Tomato Buratta
Rob B.

Exclusive and comfortable but everything is on demand. The service and offerings are best in class. We enjoyed brunch in the dining room. Breakfast had just passed but our server was happy to get the kitchen to make Eggs Benedict even though lunch had begun. Our starter of scallops in sweet pea froth as well as the tomato barrata salad were lovely. Despite the "spot on eggs" my cheeseburger was cooked beyond ediblity. The chips were nice though my request for vinegar raised eyebrows? Despite the lovely experience, I find the copious, on hand food options and self service bar in the business lounge more my speed.

Jessica C.

Very nice lounge. There is a nice quiet area in the back. Using the QR code on the tables, you can order drinks and even merchandise (Harrods, Fortnum & Mason shops downstairs) that can be delivered to you. Plenty of food, cocktails, etc. Using the same QR code you can reserve a shower rm (it was unavailable for hours, using the QR code link but we ended up going in person and asking, and there was availability!) The shower area is outside the lounge so bring your boarding pass so you can return to the lounge. Jude's ice cream was delish!

Mary C.

It's big and not as crowded. They have a simple buffet spread. We came breakfast time , it was enough. Live the coffee bar. The coffee is yum! Plus they had chocolate croissants and regular croissants by the coffee bar. As always, British Airlines would always have lots and lots of alcoholic beverages. The space where we actually stayed and camped at had a relaxing vibe. We can see the planes take off.

Victoria E.

Second time through this lounge. People always rave about it, but it is just okay. It is big and crowded. Food is okay. Not as nice as Cathay's first class lounge in T3. This is better than other BA lounges but it is a step below Polaris at the state side or Cathay lounge in T3. To qualify, you need to be Emerald OneWorld or BA gold. It is serviceable but not what it is cracked to be. If you are out of T5, still, this might be your best option. My favorite part of that this is above Fortum Mason. So when you out, be sure to grab some Fortum Mason goodies before boarding.

J E.

This is a nice lounge, rather upscale and beautifully decorated. They offer showers and have an open wine/champagne bar, where you pour your own wines, etc. Across the isle, they have a completely open bar with all the typical, top shelf spirits and mixers you need for basic cocktails. The few people I encountered and asked questions of were pleasant and helpful. It's not cramped nor overly busy, which lends itself to being more relaxing. Definitely would return.

John M.

We had a couple of hours before we had to board our flight back home and we had business class tickets. So we gave this lounge a try. Definitely a nicer place to spend a couple of hours than the gate area. Plenty to drink (alcohol and juice too) and eat. Lots of healthy options to choose from. It was a bit crowded. But we were able to find a few spots to sit comfortably. Worth it to spend a little time here if you can.

A380 model
Shawn H.

Good but far from great. The real gem was the staff. Everything else was a bit cheap and crowded. Anything was better than waiting in general population waiting to be called like cattle.

Sitting area in the lounge
Dan S.

The British Airways First Lounge is very spacious. During Covid you order everything by the QR code's and the employees bring your food or drink out very quickly. I have to say I enjoy this than going up to the buffet myself and hemming and hawing what I want to eat. I decided on the cucumber and cream cheese sandwich and brownies. I love how the crust was cut off. The sandwich was very light and enjoyable. The brownies were so rich and I could only eat one of the two. Can't wait to fly back in and explore more of the menu.

Very easy to order via App
Demond S.

British Airways First Lounge does it nicely. The lounge is very spacious. Food and beverage stations are spaced out so no mass congregation in one area. Plenty of individual bathroom closets and showers. From your table, you can order entrees. The salad bar hasbgreat options for vegetables and chips. There is also a variety of 1/2 sandwiches to choose from. The entrees/apps are delivered to your table via the app. The bar is self serve with a modest selection of liquor and pre-mixed drinks. It is a little warm in club today. Other than that, has been a great experience.

Lounging around waiting for our flight home
Kevin B.

After 2 years of conscripted COVID isolation, we finally had a chance to travel abroad via British Airways. Due to shortages of staff, airport chaos and general not in a groove yet, as a traveler please be patient and not to stress out so much. Overall I can only state that our business staff were attentive and made our travel most pleasant. If British airways is able to accommodate us during these heatty time, I can't wait when air travel smooth into groove again. For now, just plan to arrive early at airport and exercise patience and tolerance and let the staff do their job to the best of their abilities. Happy travel everyone:)

A burger before the flight special order
Neluta G.

Good but nothing out of the ordinary for a first class lounge. Food provided during lunch time was OK, they do have a separate menu for special orders that is very limited. I got the burger from the special menu and the fries were cold and cooked hours before served. There is a very nice selection of wines, champagne and spirits. I guess that makes up for the food. The wireless did not work very well and it was extremely hot even with wearing light clothes. British Airlines you need to put some effort in this lounge, considering that people are spending around 20K for a round trip in first class.

Smoked salmon and scrambled eggs
Tony L.

Overall, we enjoyed the first class lounge in terminal 5. I was able to upgrade my ticket at the last minute, so we took advantage of the lounge. They offer spa treatments as well, though they were booked so my wife was not able to take advantage of this amenity. We dd enjoy the made to order breakfast, which consisted of smoked salmon and eggs, as well as eggs Benedict. Although we were expecting to get a lot of food while on the flight back to Seattle, it was a nice way to start our flight by sitting in the lounge and having breakfast. Next time, I will have to upgrade earlier so that I can take advantage of more of the offerings at this lounge.

The lounge at dusk. Nice.

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British Airways First Lounge Reviews in Other Languages

Review Highlights - British Airways First Lounge

This review is based on my experience using the First Lounge at Heathrow terminal 5.

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Aspire Lounge - infused waters dispensers and tip POS terminal

Aspire Lounge

2.5(108 reviews)
0.0 miHeathrow
££

Available through priority pass the Aspire Lounge is one the best of its kind. From the layout and…read morevaried seating options to tarmac views the scene is nice while food is good, especially the ratatouille. Service from Veronica was an added bonus. She's better than some of the Michelin star staff in London!

Prob my best experience here to date, this was third time attempting entry and my second time…read moregetting access. Reason being relative to the amount of traffic this terminal gets, the lounge capacity is very limited. The waitlist can be up 45+ minutes and it's not guaranteed that everyone on the waitlist can enter before they need to board their flight. This time it appeared they were giving some priority to people who had to board sooner as long as I was willing to share a table with another customer. In this lounge the staff assign seats to each customer which isn't something you usually see, though made sense based on the small size. Since I had only about 15 minutes prior to boarding time I wasn't choosy about comfort, really just wanted to grab a quick breakfast prior to getting on the flight, so this was fine by me. There's a small bar with breakfast selection of the day being "English breakfast" items: scrambled eggs, baked beans, crispy bacon, sausage. They also had some fruit/veg juices, pancakes (via a nifty little pancake machine), a bar with limited alcoholic drinks, and regular coffee/tea options. Functional enough for a quick stop though less comfortable than some other international lounges in terms of space, but still better than many lounges in the US when comparing quality of food.

Photos
Aspire Lounge
Aspire Lounge - Pancake machine

Pancake machine

Aspire Lounge

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Virgin Atlantic Clubhouse - Second floor

Virgin Atlantic Clubhouse

4.8(174 reviews)
1.2 miHeathrow
££££

The best lounge ever !!!!! Ala carte menu and fresh charcuterie and fresh smoothies with no sugar…read moreadditive. Fresh fruits, Fresh baked bread and cookies, banana bread. All healthy and delicious! It's like a very fancy and pricey restaurant with 5 star food quality and service. Amazing ambience, meditation pods available too. Iced matcha latte with soy milk was amazing. My server was really good, smashed fresh avocado on a sourdough bread minus eggs and sour cream was a delight ! Parantha with chickpeas and green moon sprouts were super good and healthy. Love it

I stopped by here twice during my recent trip. This being their flagship lounge, was really well…read moredesigned and quite large compared to their lounges in other cities. Lots of seating options. During certain windows, the lounge can get quite crowded. I was able to find a cosy nook during my visits. As with their other lounges, each table has a QR code menu to place orders and the items in the menu changes based on the time of the day you are in. During my morning visit, I ordered a mocha, eggs royale (smoked salmon benedict) and a green juice. During late afternoon, they offered high tea and I was pleasantly surprised by the huge basket with sandwiches, quiche, scones and pastries. Each of their food items and beverages were exceptionally good. I also used the showers which was well maintained. The bathrooms are also individually designed allowing privacy and space to freshen up, change etc.

Photos
Virgin Atlantic Clubhouse - Gluten free toast

Gluten free toast

Virgin Atlantic Clubhouse - Great champagne selection

Great champagne selection

Virgin Atlantic Clubhouse - Smoked Trout Breakfast

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Smoked Trout Breakfast

The Concorde Room - Seating Areas

The Concorde Room

4.4(39 reviews)
0.0 miHeathrow
££££

The Concorde Room is a nice lounge. There were aspects of it that were luxurious, but then there…read morewere certain things that made it feel less exclusive. It's a lounge for First British Airways customers located in Terminal 5 at London Heathrow. The most premium feature of our visit was being able to dine in the private pre-flight dining booths. This is basically a restaurant-type experience. The food (we ate breakfast) was good and the high partitions in the dining area gave a nice sense of privacy. The service was top-notch and this was the best part of visiting The Concorde Room. After eating, we camped out in the lounge for what was thought to be about an hour, but turned into 3 hours with multiple flight delays. Good news is that the lounge is nice and does offer some outdoor dining as well, so there was plenty of natural light, but the lounge could've benefited from more partitions and more privacy. The decor is fine, but lacked the elevation and sophistication of other first class lounge products. The part where The Concorde Room loses a star is in the bathrooms. They are rather small, gender-neutral restrooms with poor lighting and they really felt like something you would've seen in just a regular terminal. Nothing luxurious about the restrooms whatsoever. Overall, The Concorde Room definitely delivers in the dining realm, but loses its luxury focus in other aspects of its execution.

We had a fantastic layover in the Concorde Room in LHR when flying BA. The staff was very kind &…read moreaccommodating, and we appreciated the "priority" for a shower that this stay conveyed. The food & bar were top notch an seating possibilities very comfortable. Highly recommended!

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The Concorde Room - Salmon Mousse

Salmon Mousse

The Concorde Room - Beef Main Course

Beef Main Course

The Concorde Room - Concorde's Droop Snoot

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Concorde's Droop Snoot

Heathrow Airport Terminal 5 - May 15, 2026

Heathrow Airport Terminal 5

3.4(368 reviews)
0.2 miHeathrow

Flewe out of Heathrow the other day and it was a mediocre experience. I found the airport to be…read morequity stuffy as if they forgot to turn on the air conditioning. I love how the Picadilly line drops me off directly at Terminal 5, although it took me a couple tries to get on board a train that stops at Terminal 5! The priority security is helpful for premium cabin passengers although the rules at the airport weren't clear. For example, I was scolded for wearing my belt while it seemed that liquids up to 2L were permitted?!? The walk and tram to the B gates is misleadingly quite far, probably a 15-20 minute walk/ride. There are also limited food options once at the B gates, which are also extremely stuffy...

A major hub between the East and West, London's Heathrow has ranked in the top three busiest…read moreairports in the world. It has now has the added honor and distinction of being one of the cleanest, smooth, efficient, safe, nicest and happiest airports. Gone are the experiences of the 90's and that era of long lines in security and check in, long waits at baggage claim, tedious terminal transfer and traffic jams coming in and exiting. 1/29/26 - bright and happy staff at 5:50 am, immaculate and bright airport, team member standing outside the First Class Lounge welcoming and directing all, (great lounge btw with ample and spread out seating on very comfy sofas, great hot food, quality beverages and spotless bathrooms and showers); there is an ease in the air and happy folks around everywhere- the hospitality staff, the Boots, souvenir, Macallum, Rolex boutique members. There was a smooth flow despite the airport having a lot of delayed and cancelled flights coming in post storm in the US. The airport is easy to get around and there are info booths and the best part - there is an employee to assist literally every 100 feet. I also got to mail out some cards via a bright red Royal Mail box smack in the middle of Terminal 5. 5 Stars!

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Heathrow Airport Terminal 5 - Eateries and shopping on second floor (by security)

Eateries and shopping on second floor (by security)

Heathrow Airport Terminal 5 - May 15, 2026

May 15, 2026

Heathrow Airport Terminal 5 - Any shop you can think of is here.

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Any shop you can think of is here.

British Airways First Lounge - airportlounges - Updated May 2026

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