Yo where do I even begin? I visited this location at 5pm 4/15/21 with my mom. We walked in and were ignored for 5-10 minutes by the 4-5 teenagers running the Pick Up area. There were maybe two waitresses on duty, and the place was pretty dead. Not one person greeted us. We were treated as burdens. After we waited and we're finally seated, the waitress came over multiple times while we were deciding what to order, as if she wanted us gone. Our food was out in 10 minutes. The bacon cheeseburger and fries were good, but my mom said her soup and turkey dinner tasted as if they were half microwaved. All of a sudden, the entire high school girl's volleyball team decided to show up. They were very loud and annoying. At that point we wanted to be gone, but we also wanted ice cream. We ordered a milkshake and a sundae to go, hoping that the staff would get the hint that we wanted to go. No of course when we wanted to go, they took forever preparing our ice creams, probably due to the sports team that decided to occupy the entire restaurant. It took maybe 20 minutes for our simple desserts to be brought out, but then we had to ask for our check. Although it was pretty clear that when we ordered them to go that we wanted to, you know, go. That took another 20 minutes because the waitstaff was managing th teenage girls who showed up after us. But the check was wrong. We were overcharged by more than $30! If it was $1-$5 we wouldn't have cared, but $30 is a lot. My mom brought it to their attention, and they weren't the least bit apologetic. It took forever for them to correct it, and we didn't receive an apology until we got a half assed one towards the very end. You would think since they messed up that badly that they would at least make it a priority to correct their mistake, but of course the people here didn't. Anyway we finally at long sweet last got the hell out of there after a whopping hour and a half. Safe to say we will not be returning, and I will warn all my friends to stay away. read more

Worst. Experience. Ever. There is three of us including a 1 year old around 5:30pm. It's not busy in there at all, we give our drink order, great. Mind you we have no idea what our server's name is, she never introduced herself. Came back with drinks in about 2 seconds, and asked us for our food order. We had barely opened our menu, then proceeded to ask us again maybe 2 minutes later, up still not ready. When we finally did order, food was mediocre and I was severely disappointed that my usual item was no longer on the menu so I had to settle for something I really didn't want; okay not expecting much from Friendly's but my husbands sandwich was ice cold while mine was so hot it was almost inedible. Our food came with fries, I guess giving you 10 fries is now the standard, really could you slump anymore? We kept feeling rushed by our server like we were bothering her. Mind you we never said a word and just dealt with it. Ended up only getting the sundae for our son that was included in his meal cost even though we were going to get something too, because we kept getting rushed and frustrated. Again, I never said a word. A manager comes over and asks us how everything was... I told him that we felt as if we were being rushed for no reason. He did apologize and tell us to take all the time we needed, when we were already done everything. The server came over to apologize as well but almost as if she was forced to by her manager, and then proceeded to give us the wrong bill. Luckily we had a working Ziosk (shocker because they are almost never working) so we could pay that way. Also the high chair was broken and no one seemed to care even though my child almost fell out of it several times. It's frustrating that this is the experience we had since they're trying to regain business not continue to lose it. Avoid this location like the plague, not worth it. Was hearing service issues from several Other tables while we were there as well. read more

i shoud've known better, their quality can't get any worse. the hamburguer i ordered was overcooked, and the fries were cold... never again. read more

Friendly's - a burger and fries on a plate - Ice Cream & Frozen Yogurt Near Me - Marlborough, Massachusetts

First off the food is WAY overpriced! I get they have a family friendly shtick, but Chuck E. Cheese or Olive Garden will give you more food at a fraction of the price. Also it didn't even taste that good, I'm pretty sure they used a microwave. However the waitress was a really nice person and that is why they get to keep an extra star. read more

Friendly's - Ice Cream - Ice Cream & Frozen Yogurt Near Me - Marlborough, Massachusetts

I work in the Apex Center and usually go to Evviva Trattoria, but occasionally will give other places a chance. Every time I come to Friendly's, I receive poor or no service. Today wasn't anything different! I walked in and was greeted and asked if I will be eating in. I said "No, I will be getting take out ". The guy just walked away. Then the two women behind the counter just turned around and walked out back without saying anything. I waited 10 minutes and just left. Then people ask me why I always go to Evviva... well their food isn't the only thing that is good!! read more

wish i could make it negative stars. not to sound like a karen but my sister and her 3 year old son just sat in the car for over an HOUR while my scared and alone self stood in a flooded friendly's standing there at the front counter waiting for one of the several workers in front of me to just approach me. i said excuse me multiple times and they continues to ignore me. i placed an online order that was ready at 6:45pm... i just left friendly's now and it's 7:30! and the icing on the cake.. went to go eat it and it's all cold. 50$ well wasted thank you friendly's read more

I would give it -1 stars, The absolute worst service I have ever experienced. I'm never one to comment but 35mins+ for a sundae for my son, several people waited 45 mins for food they ordered and had to cancel order because food was missing, not 1 but 2 families who were waiting to be seated that left cause there wasn't anyone to seat them, the miserable manager who seemed to be more annoyed that there were customers coming in rather then trying to fix the poor service with inexperienced workers was the topper of it all. And for the poor mom that waited as long as myself for 2 single scoop cones for her young children I hope you gave them hell. Stay away from this place especially after being asked would you like a spoon with our sundaes, nah I'll just use my fingers thanks. read more

Worst experience. Staff was slow and difficult. Had to repeat our order countless times to wait staff and it still got messed up. We had Burgers and Ice cream and it took almost 2 hours. Do not recommend. Management needs to look into more and a better staff. Food was actually good and that's why the one star. Thanks read more

I just spent $33. on two burgers,2 fries and two icecreams.. I get home and my burger has lettuce and onions on it..I wanted lettuce,tomatoes,mayo and ketchup..the other burger was to be only bacon,cheese and that had also lettuce and onions.. and then you try to call the place and it just rings.. two simple burgers cant they not get them right for the price you pay and wait for them to cook. but why wont they answer the phone..what kind of business doesnt answer the phone.. im allergic to ONIONS so I couldnt eat my 12 dollar burger... open your food when you order before you leave also i asked for my ice cream not to be made until my sandwiches were cooked..of course while at the window her they come waiting melting while my other items are cooked. then i see a girl put all in a bag and the other girl goes in the other room..i could see them chatting..i knocked on the window and she came back and i said is that my order SITTING there..oh i didnt know it was ready. are you *()&*&^ kidding.....dont bother eating there its not worth the wait or the mistakes.. read more

There was 1 server who was working very hard. I ordered a BLT with literally 1/2 a slice of bacon, not on sourdough bread and flaccid fries. Just awful and costly. read more

This Friendly's not only had spectacular food and ambience but amazing and very helpful staff! Nothing beats a Friendly's melt or burger!

Our server was nice and courteous - he said ya if we needed more time to take our orders and also He let us know if dessert would come first or if there will be the app. This place has remained true to its good quality sweet treats! The service was good, and also the people seem to be very friendly. read more

W restaurant. W service, W food. Yum in my tum, bruh. Absolutely recommend.

We received some gift cards for Christmas, so have now been with the kids three times. Thankfully the gift cards are done so we don't feel obligated to go back. The first time was bad, and each visit after has been even worse. This most recent visit there wasn't anything good, literally not a thing. Our server clearly hates her job, as she looked miserable from the get-go. Kids meals came out first, and about 3 minutes later my wife literally had to get up and ask someone for silverware so they could eat. We ordered our deserts to go, and after a while I looked up at the ice cream counter and saw 3 employees standing around talking while a bag sat there. Bill was paid, kids were impatient, and sure enough that was ours. I finally got up to ask if it was ours and got attitude from the employees standing there not doing their job. Oh, and probably the most important part, I remember Friendly's at least having halfway decent food years ago. Not sure what happened, but literally every fast food chain around has better quality food. Absolutely awful, nothing redeeming at all. And this isn't just from one visit, it's from three! read more

Honestly one of the best Friendly's I've visited. The service was fast, the restaurant was clean and updated, and the food was exactly what I expected. It's not gourmet by any means, but it's nostalgic and delicious and clearly takes Covid seriously. read more

This evaluation of this establishment is based on me getting taken to my table only for me to wait and end up leaving shortly after I arrived. My waitress did come by and greet me only to leave and go assist other servers. I don't know about others but when I go to a place to eat I have expectations and the first is to be waited on, not ignored. Now I have never been a waitress but here are a few tips for the waitresses for this Friendly's. 1) Make eye contact and greet your customer with a smile, hand them their menu and ask them what they would like to drink. 2) While you get their drink and dining utilities allow them time to browse the menu. 3) Return with drinks and utilities. Make eye contact, provide another smile and ask if they are ready to order. 4) Take the time to make some suggestions or provide them with the daily specials or any coupons that might be available. 5) Take their order 6) Bring out the order and ask if they need anything else. 7) Allow them to eat for a few minutes and then return to see how everything is and if they need anything more. 8) Every so often check in with them to see if they need anything else and once you noticed that they have almost completed eating their meals give them their check and with a smile thank them and tell them to have a nice day. A little courtesy goes a long way! Seriously, these are things that these young people should already know. In the end, it is not a place that I care to patronize under the current conditions. read more

The best snack I've had, Honey BBQ, tasty. fast and efficient service, the snack arrived hot along with the potato.

3 of my business acquaintances and I wanted to enjoy a nice meal. We were on a tight schedule with an hour to spare. We sat down for lunch which took about 10 minutes due to short staff. It took ages for the waiter to finally come up to us and take our order despite the low amount of customers. We ordered our meals which took an extraordinarily long time to receive. Said 'meal' was interestingly prepared. My coworker and I ordered hotdogs with a side of fries. We were presented 40 minutes later with a greasy hotdog and a minimal side of soggy fries. My other colleague received the chicken tenders that looked and tasted like faecal matter. Furthermore, my other associate received some greasy hands from her buffalo chicken sandwich. Not even the substantial amount of napkins could solve this dilemma. Keep in mind this took up 2/3 of our lunch break. With hope still in our hearts, we ordered some ice cream. Surely, ice cream couldn't take too much time on our plates. This is when catastrophe struck. Our boss called all 4 of us asking where we were and that we must get back to the office. We told her as soon as our bill arrived and that we would get back as soon as possible. This in fact was NOT very soon. Now this is because, our simple ice cream dishes took an enormous amount of time to be served to us. She did not come back to us if we wanted the check. We had to physically walk up to counter at the front to request our bill and pay for our food. Overall, this nice lunch meet-up, progressively became a disaster. read more

Disappointed in how hostile the girl at the drive thru window was because I ordered a sundae. She kept saying to me you only got ice cream. She was very angry. never had that happen before. I am a long time customer of Friendly's. I have never been treated so poorly. read more

Drive Thru Experience... at a Friendly's? How droll. I actually stumbled upon this spanking new plaza across from... another plaza in Marlborough. In my younger years I spent some good time in Marlborough with friends so to just see this place shoot up out of nowhere.. was a bit of a flooring moment. BOOM! But this review is for the 2 drive through experiences I have had at this friendly's and its an even 3 star experience. You wont be able to order the full menu as you drive up - there are about 8 combos , mostly burger or chicken sammich ones and it doesn't even take half the time as a sit down meal inside the restaurant. Dont go crazy ordering 15 meals in the drive though - it DOES take longer than McDonalds/BK etc. I will have to note on here that the quality of burger I got was NOT like that of the inside restaurant - It was thinner and really truly tasted like different quality of meat. Not much flavor. Only have american cheese in the drive through - which I am most Meh.. about because its the worst cheese in the damn world,... but if you need a simple meal thats BETTER by far than McDonalds and Can't find the time to ecape the car, this is actually a really good pick. It is quick, and serivce was very friendly and on point. I recommend the #7 and get mini mozzerella bites instead of fries. GOOD DEAL! read more

Came here with a couple friends tonight for ice cream sundaes. There was a wait so we were standing around until our table was ready. We noticed and thought it was kinda funny that one of the girls making sundaes had chocolate on her face... few minutes later saw her spray whipped cream from the can into her mouth while preparing people's food. It was busy and in front of a lot of customers. We walked out and won't ever return. read more

Got the chicken supermelt meal and a 10ct mini mozzarella sticks. Got the meal and the marinara sauce, but not mozzarella sticks.... I didn't notice till I got home and i don't even know if I got charged for them cuz they didn't give me my receipt. read more

If I could choose negative stars I would the service at this establishment fucking disgusts me my family and I sat in the waiting room for 20 fucking minutes and they didn't even clear us a table used too loved Friendlys till I sat here and now i have nothing but animosity towards this establishment read more

Terrible wait. Terrible food. Terribly priced. 9 bucks for a burger with mayo on toasted bread....next time just go to Wendy's. read more

Friendly's - 9 bucks for essentially mayo on a party with toasted bread.... Wow - Ice Cream & Frozen Yogurt Near Me - Marlborough, Massachusetts

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STAFF IS HORRIBLE ! Staff is lazy and immature and does not show attention to any of the customers. One waitress is sitting at a table with her boyfriend while there are 4+ tables needing to be cleared. No wonder why friendly's are closing everywhere. Person that came in right before us left because they waited, and we're not acknowledged. SUCKS! Do not recommend. read more

The stuff is very lazy, the owner should take more attention, that place is loosing customers because of the service, people who work there don't realize if they offer good service they will have more customers and keep their jobs, if is not for them for other people who really need it read more

I like the fact that the tables have the tablet right there for the customer to use for paying the bill , ordering starters and call the waitress. I got a salad while I was there and it was good. The problem is that the waitresses are either not getting the tips they would get if they came back and forth to table(I don't think that's the case), or they hired people that haven't figured out that a smile and hello are worth more to a customer than seeing them come by several times (everything all right, can i get you your check etc) . If they work with what they have, and aren't too busy to explain it to their customers; then they'll get bigger tips than the restaurants without the table side tablet. Why is that? 1. because the customers feel more comfortable in a place where they control how many times they see the waitress 2. The service is faster and more accurate if the customer can sit down at a table and put in the starters themselves. How many times does a new customer sit down and say "where is my waitress? I'm starving." The answer is once; they wont be back. -:) read more

UGH! I've taken my family here a few times and it's been fine. Nothing great, but fine for a fun family time out. My wife was home, sick and wanted some Icecream, so I thought I'd get her some as well. We ordered two (different sundays) with different types of Icecream. I ordered online and went to the restaurant about 15 minutes later to pick it up, which is when the online menu said our order would be ready. I get there and the place is near deserted save two families. It was Thursday at around 3pm, so you'd expect that. However, no one was manning the counter. So I pulled out my phone and I waited... and waited... and waited... About 6 or 7 minutes later the woman from drive-through came out and said she'd be right with me. Okay fine, maybe they're short-staffed. I'll let it slide. So I waited... and waited... still nothing. Another five minutes go by and she pops out again to wave to someone outside. She doesn't say a word to me and disappears. Finally, another waitress comes out and asks if I'm all set. This is about 15-20 minutes after my arrival, mind you. I say I'm picking up an order. She takes my name and looks for it. Surprise surprise, she can't find it. Then she grabs an order slip that's still on the machine... low and behold, no one noticed the order come in. Wonderful. So I sit and wait while she makes my order. Finally, a half an hour after I got there, I'm walking out with my sundays. So at this point, I'm slightly annoyed. What should have been a 5 minute transaction, turned into a half-hour ordeal. I wouldn't have minded, but I paid online and everything to avoid a wait to get home quickly. So I get home and give my wife her sunday and then take mine. I made sure we both got the sunday we ordered. I pulled out the spoon and took a big bite... of coffee Icecream. I hate coffee. The waitress apparently didn't pay attention and mixed up the flavors. So my wife got mine in her sunday and I got hers in the Jim Dandy. Look, I am not an unreasonable person, typically. However, when you make me wait and then screw up my order, it kind of annoys me. So you guys earned this review. Will I give you another chance... dunno. Depends on my mood. Plenty of other restaurants between Marlborough and Northborough. read more

I had an amazing experience at this location. Although this location seems to have a management issue, the food was extremely yummy, the ice cream was very satisfactory, and I had a very attentive and polite young gentlemen as a server. I had a great night with my family and makes me think back to my childhood at Friendly's. Very very pleased with my experience. read more

Both times I went there was order was wrong. I went through the drive threw and asked for a scoop of vanilla chocolate and strawberry.... I got home and only had chocolate and vanilla.... there was no line at all it shouldn't have been wrong. That was my entire order... that's a staff that doesn't care at all while working.... I used to love friendlys as a kid. Either it went down hill or this location is just awful read more

Friendly's is changing their entire model, which in some terms is great and for some not so much. While I miss their high presence throughout the greater Boston area, seeing any company want to do better (ex. reinventing themselves, like Friendly's is) is always preferred than just going out of business. Look at the many retailers who have not wanted to change their business model to do better, Ruby Tuesday (which seems to be closing restaurants left and right), Borders Bookstore and many others in recent days. Now, Friendly's has decided to try again with these "new concept" restaurants that they plan to add twelve of each year to replace the older, more desperate restaurants. These "new concept" restaurants include a drive thru, and a full new, modernized model inside to make customers experiences better. It seems cleaner, more organized (in terms of staff) and more pleasing to customers in general. I haven't gone inside yet (I used the drive thru), but my service was extraordinarily fast in comparison to the last time I went to Friendly's and seemed to wait an hour for ice cream only, and just from looking inside from the parking lot, it looked well organized and clean. While since I haven't dined in yet, I cannot give a review on the food, I can say that Friendly's is definitely in the right direction, and this new Marlborough location gives the entire Apex Center a new great ice cream spot. Good job, Friendly's. 4 stars. read more

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A total disaster. The food took forever to bring. The grilled cheese was badly cooked. They brought the wrong items when ordered and after correcting it, they still included it in the bill. Stay away. read more

There are good things and bad things about this restaurant. When we came in, the floors were sticky -- not really a great first impression. The staff here is extremely young-- I didn't see anyone that looked to be 30. Not that it's necessarily a bad thing, but as we waited for a table, there was a loud crash in the back and the staff burst out laughing. Our waiter spilled my daughter's drink on her menu and didn't have napkins to clean it up. He also didn't know which drink was which when he put them in front of us. I asked about a AAA or an AARP discount and our waiter could not answer my question. The decor of the restaurant is bright and cheery and despite the sticky entrance floor, it seems clean. The staff were constantly cleaning the empty tables, which restore my faith that they were trying to keep the place sanitary. The menu is standard Friendly Chain food. We are familiar and comfortable with the menu and know the quality of the food, so we knew it was going to be decent. I ordered the parm super melt as I never tried it before. Instead of fries I asked for coke slaw instead of fries. The sandwich was tasty and my order was correct. My daughter got the chicken broccoli macaroni and cheese and enjoyed it. My son ordered off the kid's menu and got the mini cheeseburgers. He ate the whole thing. Our waiter was friendly and attentive despite is lack of knowledge about the discounts. I never did get an answer. We also got our food pretty fast which is a surprise as the chain in known for slow but friendly service. I would come back. The sticky floor could be fluke land our waiter could be new. Overall if you enjoy no nonsense food and a good price, you will do fine here. read more

I tried Friendlys for the first time today and was pleasantly surprised! The I had the clam strips with fries and onion rings. The portions were plentiful and everything was delicious! The ice cream is great too! Waited quite awhile for refills and eventually had to get someone's attention to get one. Overall it was a pleasant experience and I'd return if I'm in the area again. read more

Says they're opened till 11pm on Friday night. Went to go in to order ice cream, and the doors are locked at 10:30pm. Not cool.

Went here with my boyfriend tonight to get ice cream and a to-go meal. First off we were not greeted by our server for at least 10 minutes. Not even a "I'll be right with you" . She came over took out ICE CREAM orders. We got 2 medium Sundaes. They took 25 minutes to come to the table. The guests sitting right next to us that came in after us got their meals before us. How does food come out before ice cream? By the way it's not like they were busy at all maybe 3 tables total. We finally got our ice cream and it literally looked terrible. We both got peanut butter cup sundaes and it had about a drop of hot fudge, and barely any toppings on it. Will not be returning again due to lack of service... read more

Well I was not surprised of the service I received because I stopped going to this location 1-2 years ago for this very reason. I can't fit in the amount of wrong with this "restaurant". The manger who had no name tag just an older rude women in a purple shirt is terrible and the fact she still works there is astonishing. I watched serval families walk out after not being acknowledged for more than 10-15 minutes. There were filthy tables all over the place from past diners, as well as the countertops behind where they make Ice cream were FILTHY. We had to tell them to put our ice creams back in freezer because we had been waiting 15 minutes still for our food. Yet the food was cold when we went to eat it so I am not sure what we waited for. The only associate giving a damn in there was a girl named Hanna. She was trying to clean and handle everything as best she could. The "manager" was too busy angerily throwing things into the sink. When associates would ask her questions she responded abruptly and was dismissive. A family friend came over and wanted Friendlys for dinner and I tried to warn him. But I figured you guys might have changed. Thank you for making me right. read more

Finally got to go here. They have been open over 1year. Took my daughter on a Friday night She got the mac and franks with a sunday. Staff was really nice and spot on! Great memories at a new friendlys! read more

Ordered food at 6pm, got to restaurant an hour later and wasn't ready. Had to wait over another hour for the food to be ready. We ordered 2 sandwiches and it took over 2 hours. Food was cold by the time we got it. read more

I hope our server Macy was just having a bad day because her personality was awful and if this is consistent she needs to find a job in another industry. Her miserable personality gave me a bad vibe all during our birthday lunch. She didn't smile once, never checked on us at all. She dropped an ice cream all over the floor, looked at it and walked away-another employee found it and cleaned it up. Never came back to give us check once our food was out. It was busy, but not out of the ordinary for a weekend. There really was no need for her 'tude. Even my 7 year old commented she looked "cranky" I gave the stars I did because our order was at least correct, came out in a reasonable time and the food was on par for Friendly's. read more