I have been to Diamond Cafe in the past and always found the kitchen to be on the slower side, but my experience today was completely unacceptable. I brought a party of eight, including four out-of-state guests, and the kitchen completely failed at coordinating our meals.
The staggered pacing was ridiculous. The first three plates came out, but we then had to wait 6 to 7 minutes for the next two dishes to appear. The final three dishes took another 6 to 7 minutes to arrive, which was deeply frustrating since those last plates were just simple fruit bowls. By the time all of our food finally arrived, close to 30 minutes had passed since the first dishes dropped. Because of this massive delay, the first three egg dishes sat on the table and were completely cold by the time the whole party could finally eat together.
The food quality and order accuracy were just as disappointing. One breakfast arrived with an egg fried hard that was supposed to be over easy, and another meal was entirely missing the ordered toast. To make matters worse, while our coffee cups were refilled, several of those refills were completely cold.
It was embarrassing to bring out-of-state company here. They explicitly stated they would never return to this cafe, and after today, neither will I. Management seriously needs to look at their kitchen ticket pacing, food temperatures, and quality control. read more