I don't normally write reviews on companies, only when they are really, really good.  Or really, really bad.  Unfortunately my experience with Focus Camera LLC was the later, and it has been a bad experience. I purchased a $2400 telescope with them, via Amazon.  Shipment arrived a week later however only half of the order showed up.  This is a big telescope, and it comes in two very large boxes.  One box has the telescope, and the other has the tripod, both essential for the use of this equipment.  I assumed someone in the warehouse missed the large "1 OF 2 BOXES, SOLD AS SET" on the side of the box.  Accidents happen, it's frustrating, but they do.  I was hopeful that a quick call the next day, would have the other box expedited out.  The first call to customer service had me believing this was to be the case.  "The second box is being prepared for shipping" I was told.  This was a term I would come to hear A LOT of the next two weeks.   I'll spare you most of the details, but it entailed countless phone calls and emails (including one to the owner, that has yet to go answered). The typical response was "The second box is being prepared for shipping".  I started to have serious doubts that the second box was even there.  Finally 14 days after the first box was shipped I spoke with a customer service rep who was truthful with me.  "That order was always a split order, we don't have the other box, and have no idea when will get it."  "And you are not the only person who has this issue.  There are two others". Let's list all the things this company just did: Took my money without have the product in stock, while claiming they did. They did not tell me this was a "Split order" when I ordered it, letting me know I would only get half. I had to spend my own time trying to calling/texting them trying to figure out where my order was. Every customer service rep I spoke with my flat out lied to me, and told me "It was being shipped" (I've got emails). They knowingly did this to others. In addition most of the people I spoke with on the phone couldn't give two S**** about my problem that their company created. Awful Customer Service on a company who prides itself for it.  I feel like I was 100% duped and swindled by Focus Camera LLC.  I get that mistakes happen, maybe there was an error in the computer system, I don't know. However, when a company does make a mistake, like Focus LLC did, it's how they respond to their mistake that speaks volumes to me as a consumer.  So far, Focus Camera LLC has failed miserable with me. read more

I don't normally write reviews on companies, only when they are really, really good.  Or really, really bad.  Unfortunately my experience with Focus Camera LLC was the later, and it has been a bad experience. I purchased a $2400 telescope with them, via Amazon.  Shipment arrived a week later however only half of the order showed up.  This is a big telescope, and it comes in two very large boxes.  One box has the telescope, and the other has the tripod, both essential for the use of this equipment.  I assumed someone in the warehouse missed the large "1 OF 2 BOXES, SOLD AS SET" on the side of the box.  Accidents happen, it's frustrating, but they do.  I was hopeful that a quick call the next day, would have the other box expedited out.  The first call to customer service had me believing this was to be the case.  "The second box is being prepared for shipping" I was told.  This was a term I would come to hear A LOT of the next two weeks.   I'll spare you most of the details, but it entailed countless phone calls and emails (including one to the owner, that has yet to go answered). The typical response was "The second box is being prepared for shipping".  I started to have serious doubts that the second box was even there.  Finally 14 days after the first box was shipped I spoke with a customer service rep who was truthful with me.  "That order was always a split order, we don't have the other box, and have no idea when will get it."  "And you are not the only person who has this issue.  There are two others". Let's list all the things this company just did: Took my money without have the product in stock, while claiming they did. They did not tell me this was a "Split order" when I ordered it, letting me know I would only get half. I had to spend my own time trying to calling/texting them trying to figure out where my order was. Every customer service rep I spoke with my flat out lied to me, and told me "It was being shipped" (I've got emails). They knowingly did this to others. In addition most of the people I spoke with on the phone couldn't give two S**** about my problem that their company created. Awful Customer Service on a company who prides itself for it.  I feel like I was 100% duped and swindled by Focus Camera LLC.  I get that mistakes happen, maybe there was an error in the computer system, I don't know. However, when a company does make a mistake, like Focus LLC did, it's how they respond to their mistake that speaks volumes to me as a consumer.  So far, Focus Camera LLC has failed miserable with me. read more

HORRIBLE service! I wanted to purchase a variable neutral density filter. I have purchased many in the past and had a couple questions that I could not find in my research about this particular filter. I use the 'live chat' feature and communicated with Ken. In my first message I provided the product number and asked if he could answer a couple of questions. Ken responded (with no welcoming greeting whatsoever) with a copy/paste of all the specs. I told him I had read through all those and provided the two questions. His response was that I needed to contact the manufacturer, he had over 35000 items and that he had already given me a ton of information. I will NEVER buy anything from this company based on this one experience. I am going 'full time' into photography and have spent a little over $6,000 in the last couple of months on equipment (not including camera / lenses). DO NOT RECOMMEND!!! Jacob T. Hi. I am interested in Product VSNDV77. Can you answer some questions? Ken The 77mm Sion Variable Neutral Density Filter from Vu Filters is a solid variable neutral density filter that provides an exposure reduction of 1 to 5 stops. The 0.3 to 1.5 density creates a darkening of the entire image, allowing you to photograph with a wider aperture or slower.....(and on and on with the specs) Jacob T. Hi Ken - I've read all that stuff and my questions remain Ken i suggest that you contact the manuf-discontinued NOTE: said it was discontinued but still listed for sale on their site? Jacbo T. 1. Are there front threads? 2. Are there hard stops for max and min stops? Is this a Benro or Vu Sion filter? so Ken - you are not going to help me...interesting? This is a support chat - right? YELP - here I come... Ken bayonet thread. I gave you a ton of info I ended the chat..... read more

I made a purchase for a Nikon Z6 under Focus Camera Invoice No. 9004754. Under the terms of the purchase, I was entitled to a $200 rebate from Nikon upon my shipment of an old camera for trade-in. I was also told that I could ship the old camera anytime at my convenience after I receive a shipping label for the camera. After waiting for a long time and not having received the shipping label from Focus Camera, I called up Kenneth Falk, the customer representative I had talked with to follow up on the label but could not reach him by phone. I left a message and thereafter sent him an email but still no respond. When I finally was able to reach him by phone, he immediately forwarded me to Amanda who was was not only unhelpful but belligerent on the phone. Amanda informed me that I should have sent the trade-in camera by April and that Ken had informed me of this which was untrue and incorrect. I was told that I lost the opportunity to get the $200 rebate and that I should talk to Nikon about it. When I asked who in Nikon I should talk to, she answered she did not know. In addition to my purchase of a Z6 kit, I referred three other friends and family members who bought their Nikon Z6 and various S lenses from Focus Camera. But I will talk to them to buy elsewhere after this. I will be adding a pair of Z7 to add to my pair of Z6, and also order a Nikkor 500mm f/5.6 PF. I will buy no longer buy these from Focus Camera. My annual camera and lens purchase typically range from $15,000 to $25,000 and Focus Camera will not get a single cent from me after this. The service and response I received from Kenneth and Amanda is unacceptable and reprehensible. Focus Camera has lost me permanently as a customer. Buy from Focus Camera at your own risk. read more

I just bought a Sony Nex 6 camera and was delighted with the help I received in choosing this particular model and appropriate lens. My needs were very specific (I take extreme close-ups and am wedded to the view finder). Artem Eliseyev worked with me over a period of 2 days to select the best camera and lens for my needs. He was quite nice, very professional and made a very complex choice on my part relatively easy. This is the second camera I have purchase from Focus. My first camera was an Olympus SLR, one of the very first on the market. I bought that camera about 15-20 years ago and just loved it. I take hundreds of pictures a week ( I have an online retail store) and the Olympus was always reliable and just the best camera I've ever owned with respect to ease of use and the ability to take close-ups in-focus and fast, and I'm talking about taking pictures as close as 2-3 inches from the lens. That camera finally died after taking more than 100,000 pictures, and couldn't be repaired. While I would have liked to have purchased the exact same Olympus again, it's no longer available. Seems that what I liked about it turned out to be a design flaw. It was a GREAT FLAW. But my new Sony shows a lot of promise. Bottom line. I recommend Focus Camera and have only the nicest things to say about Artem. Great employee: smart, professional and not over-bearing. read more

I bought a camera kit from Focus back in November of 2016. There have been two (very minor) issues: 1) a piece of the kit was missing and 2) the disk reader didn't work - when I tried it for the first time ever about a week ago. In both cases, the CS reps I talked to were polite, apologetic and eager to help. The missing piece was shipped right away and I received it within a week (I don't recall exacts, it was a ways back) and the 2nd item, that I just called about yesterday, is in the mail now. The reason I have taken the time to write this review is because, honestly, they didn't have to send me a new disk reader (maybe it worked when it arrived and I banged it around and damaged it somehow over the last year +). I could have purchased one on my own easily enough but they DID. They wanted to stand by their products and, even after over a year, they didn't ask any questions or give me any hassle - a simple, "I am so sorry, let me send you out another one." There are not many companies that would do that these days. When the time comes, I will absolutely purchase additional camera equipment from Focus! They have been just amazing and I appreciate this exceptional level of customer service! read more

We have been busily searching for a replacement Nikon digital camera . . . seems the flash on our 5 yr old has run its course. After internet searches for several days, viewing, reviewing and comparing product on Amazon, I was finding the various camera kits just didn't quite have the components important to us. The camera kits that most closely worked for our budget seemed to all have a camera bag. But, how many more camera bags do 70 yr olds need in our home? The kit having the best fit on Amazon for us was Focus Camera (clever name, eh?). I went to their web site, had a great online chat with Dan Danzinger (wonder whether that is his "stage name") and suggested to him that we would like their Nikon P600 camera/kit and will purchase if they would delete the camera bag and bump the memory card from 32mb to 64mb. Dan chatted back writing you get the bag and the bump up to 64mb. Cool! I had not read the Yelp reviews until after placing the order, so became a bit nervous. Received the camera kit w/in 6 days, including July 4th holiday weekend. I'm tickled. Thanks Dan. read more

So I was shopping for a new budget camera to get myself back into photography and I found a GX85 3 lens bundle that sounded fantastic. The third lens was a Panasonic 25mm f1.7. After receiving the bundle I found that I really wasn't a fan of the 25mm, and what I really wanted was the Panny 20mm f1.7 mkII. So I got in contact with their support and after explaining the situation they agreed to let me ship back the 25mm and then I ordered the 20mm immediately. Well once they refunded my return I noticed that they had accidentally refunded me for the more expensive 20mm instead of the cheaper 25mm. I contacted support again and they were very nice and thankful and decided to not charge me for the difference. I would've been ok had they charged me but I'm of course happy with how they handled it ;). Overall their shipping speed was outstanding, and their customer service has been fantastic for me. They let me return something from a bundle and took responsibility for their return mistake when they didn't have to do either. Will be purchasing from them again no doubt. read more

Absolutely horrible experience with Focus Camera through Best Buy Marketplace. I provided detailed delivery instructions, including my apartment number and gate code, yet my package was still left OUTSIDE my gated apartment complex in plain public view. The delivery photo literally confirms it was dumped outside the gate instead of delivered securely. Of course the package was stolen within minutes. What makes this worse is Focus Camera's response was essentially: "Sorry, contact the police." No accountability. No refund. No attempt to resolve the issue despite the obvious negligent delivery placement. If you cannot ensure secure delivery -- especially for expensive electronics -- then you should not be offering shipping services in the first place. Customers should not have to gamble on whether their package will actually make it past the sidewalk. I would strongly recommend avoiding Focus Camera unless you enjoy paying hundreds of dollars for invisible products and canned customer service responses. read more

I went there to get the Sony a5100. When I called, Artyom answered and I told him hold the camera for me I'm 45 minutes away. When I got to the store he did set aside the camera for me. I've never been there before and when I walked it it was camera galore. I was now indecisive and Artyom worked with me to find what camera I really wanted. It took 2 days for me to decide and he was really patient and knowledgeable. I decided on the Canon g7x Mark 3 and I couldn't be happier. It is a much better quality than the Sony and I'm happy that he allowed me to play around and test the quality for myself rather than just trying to sell it to me because it's more expensive. He was very polite and kind of funny lol which took the edge off for me. He has agreed to help me do a system update on it which I think is above and beyond because that's personal time. Thank you Art. read more

Sometimes glitches happen and due to a very strange one internally in this company, our money was refunded to us for the item we ordered. We received the item, everything was fine so I was surprised to get the notification that money was being returned. The product went to my autistic son and this was another learning example for me to use with him, especially since the money was his! so I contacted focus, explained the problem and they said they would look into it, which they did. While waiting, I came down with a very nasty respiratory infection and Focus graciously waited until I was well enough to call to finish our transaction. Everyone was amazing to deal with, kind and gracious on the phone and my son got a nice product in his price range. We would deal with this company again! read more

Ordered Sony A7ii Holiday Kit early Nov 18. As I was out of country and not home to sign for UPS shipment, I requested they hold my shipment for the month until I returned in mid Dec 18. No problem they said. They shipped the camera kit when I requested by overnight express. Kit arrived the second day in perfect condition. Securely and safely packed. Camera and kit are perfect as described. USA warranty. The kit contents are generally generic low cost items. The PaintShop Pro software is the 2018 full suite version and works perfectly. My communications with Focus Camera were super friendly and prompt. The service and price and quality I received from Focus Camera was OUTSTANDING! I would not hesitate to recommend them. I will be ordering my camera equipment from them in the future. read more

I gotta say, my overall experience was actually pretty awesome! The ordering and shipping issue I had was really a miscommunication between NewEgg and Focus Camera, which I'm not going to hold against Focus Camera. Once Joyce learned of my need for the camera for a deadline she immediately handled the situation and got me the camera exactly when I needed it. I did have one complaint about the GH5S + SmallRig kit I bought and that it didn't come with a Nato Rail to attach the Top Handle. I picked one up for $10 and wasn't worried about it. Once Joyce heard of the missing Rail, she credited me back the $10. Every complaint I had was responded to and resolved quickly. Joyce provided excellent customer service! I will definitely purchase from Focus Camera again. Thank you Joyce! read more

Ordered my Korg Keyboard from this place for the lessons I teach. The number 1 thing i forgot to do was check the reviews, and after i saw them my face went white. I tried to maintain my composure when they sent an email saying i had something in the cart when i know i didn't so i called and got in touch with the customer service department. At this point, i was assuming i would leave this place with 1 star, but these guys blew my mind. Malcolm asked UPS when my item would be delivered, and told me it was getting to me on a day that i would be out of town, he called them again and got them to hold it at their facility. He even asked them to hold it for 4 days while i got my issues at home in line. Great company great people, and i'm definitely going to be back! read more

I used another power cord on this vacuum that fit but did not charge the unit. I assumed that it was a faulty vacuum and contacted customer service. These guys were very responsive and helpful. They immediately gave me a return authorization number and sent me a shipping label for the return. As I was packing the unit back up for the return I noticed that the power cord was still wound up so I thought I better try it to be sure of the problem. Well you guessed it, the correct cord fit like the other one but actually charged the vacuum. I emailed them the next morning and explained my mistake and asked them to cancel the RMA # as things were working just fine. This taught me a lesson on power cords and reminded me of just what great customer service feels like. read more

Was a bit wary of this place and about to cancel my order on a Shark vacuum. But the price, which was 50% less than sellers on Amazon or directly from Shark, was too good. So glad I kept the order! Vacuum arrived earlier than expected (less than a week) and was packaged as if it was shipped directly from the Shark factory - double boxed. Still, I thought something had to be up, so I looked for some sort of indication that the item was refurbished or something. Nothing, just a brand spanking new vacuum at a killer price. Automated emails were fast and as expected. Received order confirmation and shipping/tracking info. Wouldn't mind doing business with these guys at Focus Camera again. read more

I bought Sony A6000 from them, the initial product had some dead pixel issues. I had a trip planned and asked them for expedited shipping which they did. When I received the replacement, they had missed my 55-210 lens and had just shipped the camera with 16-55mm lens. This was a little of inconvenience. Support representative Felecity Yearwood helped me a great deal on this and got the other lens shipping over night but not soon enough for my trip :( . Later I found that the price had dropped, even though Focus Camera has a price match policy of 7 days, they matched mine after 15 days due to all the inconvenience caused. So overall, I am happy with the experience. read more

Focus Camera is the worse place for any online purchases with terrible customer service, i made payment and placed order for Polk speaker with Alexa, but an Hercules DJ Leaning Kit was delivered to me instead, send three mails in three days and no response. When i finally got response from Ashlie H. "return the Hercules DJ Leaning Kit to us with all accessories complete, in the box as delivered to you and upon receipt we will exchange it for your real item". So my take is they make you pay online for an expensive item, but deliver far less expensive item to you and frustrates you. I definitely will not let this act sly, as this will go into media and more. read more

I ordered arrows thru Amazon from Focus Camera on 12/29. Compliments of USPS in New Jersey these arrows disappeared in the mail facility for over two weeks. Focus camera customer service was amazing. They answered the call right away, refunded my purchase price and closed everything out without issue. Well don't you know it the darn arrow showed up on January 19. I called focus camera to see how they wanted to settle this as I didn't want to steal their arrows. They let me have the arrows as compensation for the hassle and they were fantastic to deal with. Next time I need arrows I will call them directly and leave Amazon out of it. Great company. read more