We highly recommend Paul from PWS Electronics after he solved several issues with our Sony TV,…read morewhich had (gasp) suddenly and unexpectedly stopped working. He immediately responded to our inquiry and led us remotely through the steps needed to get our TV back up and running like new. His expertise and commitment to customer satisfaction makes him a very easy 5-star recommendation. Thank you Paul!

Paul was great! He came to the house at our agreed upon day and time, replaced the main board on…read moreour Sony Bravia 55" 4K tv, and installed the firmware in less than a hour. So far, it's working well. Thanks Paul!

Just want to recognize what a great employee Ethan of the Springfield, VA Best Buy Geek Squad is…read more He solved the software install problem I've been wrestling with for weeks, in minutes! He's not only knowledgeable, but has the nicest demeanor and personality, as well. He's a great reflection on both Best Buy and the Geek Squad and I will tell others about the great experience I had with both!

Been twice so far and had very pleasant experiences both times. Mario who was behind the customer…read moreservice desk was extremely helpful and amazing to chat with. He was able to assist me and did everything with a smile. All of the employees from what I could tell are friendly and helpful. The employee at the front directed me to where I needed to go. I also work in a customer facing job and I really appreciate when employees go the extra mile. Shoutout to Mario! I also felt bad for the gentleman near the front. An older lady seemed to be talking nonsense and he stayed there listening to it all. This location is much more convenient than the nearest Apple location and purchased extended care plan. People might complain about parking here, but if you think this is worse than Clarendon's Apple Store???? Pfft.

It is rare to find an electronics repair shop but to find one that is a true gem is a blessing…read more Michael is a well trained professional who greets you in the most personable manner. He truly meets no strangers. My CD changer hadn't been used in years and seriously needed some loving care. Michael kept me apprised via text and repaired it quickly and well. I found his pricing fair. Thank you Michael. Your efforts are much appreciated. Mrs M Miller

His prices are very high. He works out of the lower level of his townhouse. I drove a Bose over…read morethere because the CD player wasn't working. He wanted $140 (from what I remember) to look at it which I paid; you have to leave it. He then called and wanted $395 to repair it taking off the $140. I then called Bose and they paid shipping and repaired it for $150.

Axel was incredibly helpful getting all my data transferred to my new Samsung! I know it's supposed…read moreto be easy...but several times things needed to be deleted in order for the data transfer to work. There were many steps. I was very pleased. Highly recommend! Diane S.

Save yourself and go to a different location, or maybe save yourself the trouble and opt for an…read morealternative phone company. This was not my first time with a less than average experience at this location- feel all they care about is commission and making a pretty buck. As soon as Vaughn found out he wasn't going to be selling anything and we were trading in a phone (we imitated a process for upgrade at a location closer to us but were told we needed to go to a corporate location to trade it in), his demeanor was less than welcoming, he was muttering so we could barely hear what he was saying, and he was just haphazardly throwing things around. There was an admin issue and he said he couldn't help us- I asked very kindly, since it was an error on T-Mobile's part could he fix it and then help us so we could complete the transaction. He said there was nothing he can do, and made me call customer service. Customer service said that they could fit it in store so we could finish it, but Vaughn refused so I asked for the manager. After a bit of waiting, Brandy (the manager) came out with no intention to help- just straight off the bat- "this ain't our fault so you should go back to the other location" despite the simple fix that customer service recommended them and then threatened us with a restocking fee of some sort-for what, I have no idea. No wonder Vaughn behaved the way he did, his boss isn't any better. If you do decide to go into this location, good luck! Hope you don't have the same experience as me.

Two-level store attached to the mall. Makes for a convenient stop for everyday essential items…read morewithout having to go elsewhere after the mall. However, better signage that is visible and well marked would be appreciated in here. Like maybe as soon as you walk in from the mall? I had to wonder around and figure out the department I was looking for was on the opposite floor. Finally found a directory in the middle of the store near the elevators/escalators. Would have been great to know that and be able to head there instead of aimlessly navigating the floorplan for a while. I found that this location was lacking on a lot. Lacking on stock for one. A good amount of the shelves were empty or near empty with product. It is also lacking on space. It is hard to browse when you are constantly having to say excuse me or excuse somebody to get by. If it wasn't for the convenience of the location, I doubt this particular store would be open long as a standalone store. Best thing here, allowing you to go from one floor to the next.

The manager Tim is the worst customer service representative and really hates woman. Today, he made…read morea gigantic deal and scene today about how "rebate checks" are only supoosed to be used once every few weeks. He shamed me for trying to use more than one $5 coupon at one visit to target. Yes you heard me, $5 coupon. Not $50, not $500 but $5. I have been to 3 other targets that allowed me to do multiple transactions with the rebate coupons. Mind you, I am buying $54 Enfamil containers of formula. But the man is most likely a woman hater and kept insisting that I should not be doing it and the other targets should not be allowing me to use multiple transactions for the formula. So this woman hater is telling me, my child who drinks 10 little cans or 5 big cans of Enfamil formula a month, I should space out my coupons every couple of weeks. That's so hilarious. Then why would Enfamil send 15 coupons that expire within a few months of receiving them. He would not let up, until I said I'm just trying to feed my child. I have never seen such a horrible customer service representative in my life. Not sure who he paid to become manager of this location. Rest assured, I will be mentioning this to all my friends and family to avoid this location as much as possible. What crappy customer service, disrespect towards woman and buying customers. I spent over $300 today on Enfamil formula at target and he refused to let me use a couple of $5 coupons. How ridiculous, a big rule follower and stickler and likes to shame woman who are just buying milk for their family. I'm sure he's a real fun person to be around for his family. NOT.

Dropped off phone on a Monday morning. They didn't even turn it on until Thursday evening to…read moretroubleshoot after I called. I know because I set the find my phone to alert me when turned on and it never turned on until then. They kept telling me they were waiting for parts when I'd call. I took it home finally on Friday evening when they said they couldn't fix it. I opened the phone myself and they never had even opened it! The screws still had dirt around them and there was still moisture inside! They stole my $80 basically. Do not trust this place!

Scammers! Took a Playstation in for repairs, they charged my CC, said they fixed the disc drive and…read moregave me a completly different playstation in return. I would not accept the dirty, non working console and they tried saying "this was the one I took in." Filing a complaint with the BBB, CC company and the Springfield Sheriff's Office. Beware of Ali and Fraz Khalid. Thank you.

They fixed my problem and as they had to order a part after a first try, I wasn't charged for the…read morepart. Thanks!

If you need tech repair, TopTech is the place to go. Craig (the Eldest Geek) has been extremely…read morehelpful and his confidence in his abilities is comforting during a stressful time! While I was on a trip, my camera SD card corrupted and I lost many precious memories. After calling many different places, TopTech was the best option to help me out and retrieve the data from the corrupted SD card. I cannot wait to see the pictures and truly appreciate this team!

The price was reasonable. While other repair shops would have charged over $50 for diagnostics and…read moremore than $100 for repairs, Tech Doc offered an affordable combined rate for both services. I had a phone that kept resetting, and other repair shops were unable to resolve the issue until I visited Tech Doc. The technician was able to fix the problem within three days, even though it was an uncommon issue he hadn't encountered before.

Super fair pricing and very efficient. My nephew had an issue with his PS5 hdmi port and I brought…read moreit in the same day and it was also ready the same day. Great customer service as well.

Disappointing Experience at Staples Springfield, VA…read more I went to this Staples to purchase printer cartridges and possibly a new paper shredder, but my experience was very disappointing. While I was in the shredder section trying to decide which one to get, a Staples employee - who appeared to be a supervisor - walked right past me without offering any assistance. She then went over to a counter with no customers while there was only one register open and several customers waiting. When I asked if I could check out at her counter, she said "no" in an unfriendly tone. Later, she opened a register -- but only for the next customer in line, not for me. When I finally did check out, the young man at the register was also not very friendly. Overall, I felt ignored and unappreciated as a customer. I ended up paying $100 for two XL printer cartridges and left feeling frustrated. I will only go back to this location as a last resort and will certainly avoid making any major purchases here. I will also look for more affordable options for cartridges elsewhere.

I needed printer paper. They had printer paper. I bought the paper, and now I have the paper…read more The checkout process was simple enough. No line, etc.

Tony was great to work with and was very responsive in his communication with me. I had a broken…read moreapple watch screen and it's Ridiculous the price apple charges you without apple pay. I mean, you might as well buy a new watch..junk. They were able to fix the watch screen for less and even sending it to them via mail was easy. Highly recommend them!

Had an external hard drive that the USB connector had come loose on so could not access the data…read more Had data I needed same day. Tony was able to retrieve all the data and have it back to me the same day to complete the necessary projects. Repairing the hard drive would have taken longer so transferred data to another SSD drive. Kept me informed of everything. Excellent service. Great value!!!