They fixed my problem and as they had to order a part after a first try, I wasn't charged for the part. Thanks!

If you need tech repair, TopTech is the place to go. Craig (the Eldest Geek) has been extremely helpful and his confidence in his abilities is comforting during a stressful time! While I was on a trip, my camera SD card corrupted and I lost many precious memories. After calling many different places, TopTech was the best option to help me out and retrieve the data from the corrupted SD card. I cannot wait to see the pictures and truly appreciate this team! read more

I needed a quick repair to my work laptop and reached out to The Eldest Geek (plus a few others) for a quote. These guys were one of the fastest and most comprehensive to reply, which is why I chose them. I ended up delayed, and arrived after 6pm (their closing time) on a weekday. However, Derek waited for me and still did the repair, which was super nice! (Unfortunately, their phone goes straight to voicemail after 6pm, and the store is on the second floor with a locked stairwell door, so I was standing in the parking lot, frantic, for about ten minutes before I got SUPER lucky and found a guy who used to work security for the building and had Derek's cell phone number. He just happened to be in one of the other stores. Without his help, I would've had no way to reach Derek, even though he was expecting me. Not ideal; I wish Derek had been watching for me out the window, or even called me to check on me.) Anyway--once I finally made it upstairs, the repair was quick and affordable, and Derek answered all my questions as he worked. I also got the $30 new customer discount mentioned on a sign on the counter. Despite the arrival snafu, overall, it was a good experience and I would recommend The Eldest Geek! read more

Spilled water on expensive PC, fixed within a week. Great customer service and funny video made out of it!

Craig definitely did a great job on my mac and got to the bottom of two issues very quickly. So glad I found him. I will definitely bypass Apple in the future and go directly to Craig. I also love that he teaches you as he is fixing and suggests solutions for saving your files, and for future purchases. I will continue to use and refer Craig in the future. read more

Good communication. We dropped our laptop and damaged the on/off button which led to a laptop that would not stay on, Craig was able to give me an estimate in a few minutes without charging me an assessment and completed the work at the estimated price. Computer working just as before. read more

I had a very delicate soldering job, and Craig pulled it off. He swapped four very small red LEDs for white that were part of an automotive circuit board. The lights look great and no heat damage to the board. I definitely recommend The Eldest Geek. read more

Craig was outstanding! He identified that my WD Mybook Live had a virus and wiped my ability to log in. As a result, it rendered it unusable with a possibility of 2TB of archived storage from a decade of archiving gone. Craig, through he obvious talents, was able to access the data and I am now the proud owner of ~12TB array using QNAP. He setup everything and integrating it along with mapping the drive with my main system was relatively easy. Suffice to say, if you have a tech issue when there's no hope, I would highly recommend The Eldest Geek (aka Craig) as your first stop. read more

My hard drive crashed and couldn't get to start up. Problem diagnosed and solved quickly and at a reasonable price including data recovery, new hard drive install, and overall got everything back and rolling like new! Good communication throughout and also included pick up and drop off. Really impressed and will definitely use again! read more

Not the easiest to find on the second floor of the building with the entrance in the back, but worth it and very helpful! I would definitely have them work on my computer again. read more

I went in recently to get the screen replaced on my 2017 Macbook Pro and had a good experience with Craig. He's a very welcoming and friendly man that provides quality service at a reasonable price, and my screen replacement went well! My only complaint was that I didn't receive any updates regarding the status of my service nor any estimate of when to expect it to be done, and I constantly had to call to ask for any updates or an estimate. In the end, the service took one week to get done, which was reasonable, but I wish I had received more updates. read more

I bought a used iMac and it's worked FLAWLESSLY since I purchased it a few years ago. There are a lot of folks out there who are preying on hapless customers. This guy doesn't. VERY knowledgeable. Worth every penny. read more

Really pleased with the service I received. I had an old laptop that wasn't working anymore. I wanted to see if it was worth repairing or not. Derek evaluated my laptop for FREE! All other places wanted to charge a diagnostic fee. He explained my repair options/costs. I asked if they'd be willing to buy it and they gave me a very fair offer which I accepted. Highly recommend The Eldest Geek! read more

I arrived at TopTech/The Eldest Geek yesterday afternoon with a completely non-functional computer. The previous night, my boyfriend and I had tried to replace the battery in my computer, but there was a screw that wouldn't come out. When I tried to turn the computer back on, it wouldn't work at all. I took it to our IT guy at work and he wasn't able to get the screw out either, and couldn't get the computer to turn back on. Craig looked at my computer and said he would be able to get the screw out and replace the battery (which I had bought myself) in three days. I resigned myself to using my crappy work-issued computer for the next few days. I got a call later that afternoon that my computer had already been fixed. I was just charged for the labor to replace the battery- $60 total. Tl;dr: The Eldest Geek fixed my computer fast for cheap. read more

I wanted to replace the graphics card in an HP EliteBook 8540w laptop. I requested estimates for doing the work. Given those who responded, Craig 's estimate for cost and time required to perform the work was the most attractive. As for the time required to perform the work, around lunchtime on 6 February 2020, I handed it to him and around lunchtime of the next day, I got it from him. As for the cost, the actual cost was less than the estimated cost. I inspected and tested the product (my laptop), it looked good and passed my tests. In conclusion, for service performance and product quality, I gave him five stars. read more

Craig is very helpful, knowledgeable and reasonably priced. I call him for all my computer- related troubles. Definitely recommend!

Thank you to the Eldest Geek for literally saving my computer! I took it to two other stores before that could not identify the problem until a third store in DC that had shut down due to a covid exposure referred me to Eldest Geek. Alex explained to me exactly what was wrong with my laptop and the price they charged for repair was very fair. Go straight to this place if you have ANY computer issues- could not recommend more highly! read more

Not sure why the good reviews. Either people like being ripped off or have no clue about computers so they go here not knowing they are being taken advantage off. Stay away, very far away. Go to microcenter instead where at least they will back their work and not rip you off. read more

Great prices and service. Had data recovered from 3 old laptops and 3 old desktops. I would very highly recommend them!

I recently had my McBook trackpad replaced by the Eldest Geek. I was very satisfied with their work. Not many shops were opened during the shutdown but I'm glad I was able to find them and get my MacBook running again. Thanks Craig! read more

Professional, friendly and quick. The best part: very affordable and knowledgeable! Good alternative to the Apple Store!

Got my 2011 MacBook Pro Logic board fixed the best way today. Quick turnaround and accurate advise. Would recommend and refer to my friends who are Apple fans to reach out to Craig for help. read more

Fast efficient and honest Staff is very customer service oriented. Got my computer fixed in two days read more

I will never take my computer to another repair shop. I had a laptop that had a lot of water spilled on it and it would not turn on. I took it to Apple and they said it would be $1000 and that I would lose all my data. It would probably also take a month to repair. I then brought the laptop to a data recovery center and they told me it was lost. I then found Craig and TopTech/Eldest Geek on Yelp. They fixed it, saved all of my data, and brought it back to life in just over a week. They are the best and very reasonably priced. Thanks guys! read more

The Eldest Geek Guys are honest, reliable computer experts with excellent customer service that fixed both an HP laptop and an iPod Touch for me. Located on the 2nd floor of Mt Vernon Antique Center might sound unusual, but once you see their simple yet efficient set-up and get quoted an extremely reasonable price for service, you'll understand the value of low overhead costs. For someone that has thrown money at cars and boats that were well past their prime, it was refreshing to get an honest and clear assessment of future use/value of my electronic devices from these guys and then decide whether I wanted them serviced. They answered all my questions and were very straightforward and honest about what options I was looking at with my devices. Both the HP laptop and the iPod Touch still had good use/viability and these guys put them both back to prime working order in less than 24 hours. I wholeheartedly recommend these guys and will only use them in the future to fix my computers/phones/etc. FYI: closed Tuesdays but open every other day including Saturdays and Sundays. Parking is ample on either side of the building and there is a convenient street behind the building to re-enter traffic safely so you don't have to try to make a left turn out onto the highway. read more

Craig and his team resurrected my gaming laptop after a catastrophic motherboard failure. It wasn't cheap, but the alternative would have been much more expensive. Kudos to the team... read more

Somehow I completely messed up my Windows 7 operating system on my old Lenovo T430 Thinkpad. Even though I have many years of experience as a web developer, I had no clue how to fix this. I researched as much as I could, but clearly fixing operating systems on laptops is not my forte. Ihad actually bought a laptop from Craig back in October, which is lightning fast, and it was backed by Craig, so Iknew I was getting the real deal. Unfortunately, I haven't had a lot of time to play with, as I couldn't bring it with me to Mexico. For this laptop issue, Craig was able to perform a repair on the operating system and it took about 2 hours to complete. Craig and Alex have the most experience thanany other technician in Washington DC, and I wouldn't even think about bringing my computer to anyone else. read more

Craig is my go-to guy whenever I have a computer problem--Mac or PC. He is always honest and up front about what might be wrong, how much it might cost to fix it and offers handy suggestions of what to do next. i have bought a refurbished Mac from him and it has worked flawlessly from Day One. He even transferred all my data from my old Mac. I have recommended him to many friends and every one has reported that they had a good experience, too. I'll be seeing him this week with a new battery issue and I'm sure he'll find a solution for me quickly and at a reasonable price. To heck with those self-annointed, arrogant "Geniuses," I'm a Geek fan through and through. read more

Don't be fooled by this business nestled in an antique store. The owner has saved my computer, hubby's laptop and even a phone. The office is closed on Tuesdays. If you don't mind allowing permission to access remotely, you can have your laptop analyzed while you are still at home. The employees are honest and diligent. read more

I had a great experience with TopTech and was very pleased that they were very knowledgeable about Mac computers, as well as others. I highly recommend them. read more

Craig Baker is the man. If you have problems with any device be it a PC or a Mac he's got you

Wow I can never find stores like these! I love to buy old computers I really hope this does not go out of business, whenever I get birthday money I'm gonna spent it all there, and my birthdays coming up. read more

The Eldest Geek is so helpful whenever I need to boot my Macbook or it's giving me any trouble at all. They make everything so simple and I always have my laptop back full functional in about 2-3 days. 5/5 read more

I had a messed up keyboard so I took it to Top Tech. After 6 phone calls and visiting their office 5 times I finally got my laptop back. AFTER TEN MONTHS!!!!! And it was still not working properly and was damaged by the shop. They offered to repair the damage but it was too late for me. Excuses I was given: COVID-19, slow shipping on part from China, they forgot about my computer, and lastly they forgot about my computer again. This almost went to civil court. I have no idea what the positive reviews are about. Maybe they went to another tech solutions business. read more

Craig is now my go-to guy for IT support and computer needs. He took the time to answer all of my questions, offers quality work at a very reasonable price, and offers the products/services - along with the support and know-how - that my small business needs. Highly recommend! read more

Excellent experience- my HP laptop died & after assessing the situation, they were able to sell me another laptop & transfer my data. I'm so happy to have discovered them, now I know where to go for tech solutions. read more

I went in there last week because the top lid of my laptop became unattached. This quickly became a problem because I could no longer close the lid safely, without breaking it. Alex was able to quickly identify the problem with one of the hinges, and indicated that this issue was pretty typical for Thinkpads. He was able to remove the hinge temporarily so that I could at least close and open the lid, without causing further damage. He diagnosed the problem in that the actual hinge is fused into the laptop lid itself, so there was no way to just replace the hinge. The entire laptop lid with screen needed to be replaced. Although their store has tons of parts for any type of system you could think of, they didn't have the screen that was specific for my laptop. The T430 has a very specific type of configuration, so simply swapping the screen with a similar Thinkpad screen would not have worked. He offered to drive himself to their parts warehouse which was 25 miles away, to look for an affordable used screen that could be used to replace my broken one. The other alternative was to order the part online, which we decided to do because I wasn't going to have this guy drive all the way to the parts store. Anyway, a couple of days later, the laptop top screen arrived, which appears to be brand new, and he installed it within 30 minutes. Great job! read more

My Windows 10 computer hadn't been updated for four years because it became blocked at 80% of the download. Another computer tech said it could not be updated so it would stay as it was or I could purchase a new 10 or 11 necessitating reinstalling and paying for all of the apps on a new computer including Quicken which is complex and now requires monthly fees. With the existing computer I couldn't scan which is very important for my work. I advised Craig of the problem of scanning and instead he saw the update problem with Windows which he thought should be fixed first. I told him I didn't think that could be done but he disagreed. After many hours including two all night updates Craig was able to update the existing Windows 10! He then was able to get the scan app to work. He also transferred emails from "Live Mail" to AOL. I emailed Craig that he was a "miracle man" to get done what he did and for the time and effort involved he quoted a very reasonable fee. Craig is excellent. read more

Look no further for a computer repair expert. Craig says that he can fix anything, and he proved it to me by fixing my MSI gaming computer that had been sabotaged by a third party reseller and giving me back a machine that runs like a Swiss watch. Best of all, he did it for WAAAAAY less dinero than Best Buy or MicroCenter would have charged! I am a totally satisfied customer, and I am certain that you will be too. read more

Very simple operation on the second floor of a great antique shop. Save the over whelming swarm of employees in blue shirts, table tops full of the lastest gagets, and a bar full of young cocky techs that diagnose your computer using a 30 second test. Craig has been working on Apple computers since the company's infancy. He has competitive prices and fixed my display issue on my MacBook in one business day, without the need to send my computer off for an indefinite amount of time as the Apple Store would have done. Although Macs are his specialty, he is also able to help with all makes and models as well. I'll definitely keep Craig, and The Eldest Geek, in mind for my future computer needs. Highly recommend! read more