I recently took an external hard drive that had crashed because I have valuable information in it. The business advertises itself as doing data recovery. I dropped off the hard drive and was told that I would get a call in a few days with a diagnosis. There are signs everywhere that there is a diagnostic fee of $59. If you get the work done, the diagnostic fee is applied to the price of the work. After a week of waiting I called to get a status. I called on a Saturday and was told to call Monday to speak to the tech. I called backkn Monday and was told the drive was too damaged for any data to be extracted. I paid the $59 fee. See snapshot from my bank statement. I threw away the receipt. I then continued looking and found a place to ship it to, free of charge. They received it and immediately contacted me back that they are able to recover data, maybe not all but guaranteed recovery. That is in the works as I write this review. This is why I didn't write the review sooner because now I know for a fact that they gave me wrong information. I would be totally fine and cool with paying a disgnostic fee to get a diagnosis. This place didn't give me that. For all I know they may not have done anything. They said the drive qould not work with any of their software. I qould be totally okay with them being honest and telling me this is what is wrong, you need these parts and it will cost this much and we do not do it. It is obvious they do not have the expertise or equiment to do data recovery unless it is simple but if that was the case I could have done it. In any event, I do not feel that this business is ethical when they charge you to tell you something can't be salvaged when I now know it can be. I am upset and sharing this so it doesn't happen to you. read more

Intellect Computers - Computers Near Me - Alexandria, Virginia

Just dropped in to have a look around this small run company who builds custom computers and repairs phones tablets and computers. Manager on duty was very kind and helpful, and they had a small supply of in stock available equipment ready for purchase for business users. They do carry a number of niche business computer pieces, as well as some gaming hardware pieces - such as nvidia series GT1070 card. I would definitely feel more comfortable bringing them my hardware for computers repairs than someone like think geek or the geek squad. read more

Intellect Computers did an outstanding job fixing an older and difficult to work on Xerox laser printer. They were even able to find and replace a part that was difficult to obtain, and even more difficult to swap out, requiring a complete disassembly of the printer. Despite this, and the amount of labor involved, they still charged a reasonable fee. I highly recommend Intellect Computers, and will certainly use them the next time I need professional assistance. read more

Absolute garbage of a company. They did further damage to my device and when I tried to talk to them about it they refused to listen and immediately started saying that they don't refund anything before I even said anything about a refund. I don't know about you but that's very suspicious behavior to me. The man who was at the front desk refused to wear a mask even though I asked him to multiple times because I'm a compromised person and told me to leave if I don't feel safe. This place looks like a dilapidated walking dead Headquarters so I don't know why that wasn't my first warning. Don't be as dumb as I was, turn away from this place and never look back. Go to an official company that wouldn't scam you read more

If you have any intellect whatsoever, you'll avoid this place. So we brought my girlfriend's Mac Powerbook to this place. The hard drive crashed and she wanted a new one installed. They told us what the hard drive would cost and what the labor would cost. It came to about $210 total. Keep in mind, my girl is not tech-savvy so that's why she brought me along. I suggested installing an SSD drive in lieu if the basic hard drive, but apparently that fell on deaf ears. So we picked up the Powerbook and away we went. We reinstalled all her software, etc and she had a working laptop again. That is, until the hard drive CRASHED AGAIN ugh!!!! She brought it back and they wanted to charge us for the labor again, but that they'll swap out the drives. REALLY? They installed a hard drive that crashed within two months. I suspect either they installed a used drive, tried to repair her original drive or something sketchy like that. The guy told us, "laptops get banged around and drives crash easily." That's odd because her Powerbook SAT ON HER DESK THE ENTIRE TIME. So she had to pay for a guy to remove a faulty drive and install a new drive - again, NOT an SSD drive - and away she went. It's working fine but I am ticked off that we had to pay for labor the second time since OBVIOUSLY this was not our fault. I mean, they could have (at least) charged us a reduced rate the second time around - if not anything at all. My girl is the type to just pay and not argue but these people are LUCKY I wasn't there the second time. We will NEVER come back again. read more

I was lied to multiple times by these people. The staff was absolutely awful and disrespectful. They didn't give me my device in time, and when I asked to cancel the whole thing they refused to give me back my device and forced me to pay for it all, only for my device to not work after all. I was absolutely scammed and taken advantage of. Please don't be like me, don't come to this place read more

These guys know what they are doing, in stark contrast with most places of this sort. Highly recommended.

For all your hardware computer or data recovery needs, I highly recommend this business. I took my dead hard drive to two other locations and they were not able to retrieve my data. I stop by intellect computers, spoke to Fazal the owner and he assured me he would give it his best shot for data recovery. Six hours later he was able to recover 98% of my data, Thumbs up read more

Intellect Computers - Computers Near Me - Alexandria, Virginia

BELIVE me, if I could give these people 0 stars I would do it in a heart beat. Those people are only looking to scam you, and if you're a woman going to get a service from them you might as well consider yourself scammed before you go in because those people will take advantage of you and overcharge you as much as they can. I don't think I was ever treated in a worse way than I was treated here. I was patronized, talked down to, and made to feel like I was an absolute idiot because I was a woman. I know this because I came back later with my boyfriend and magically they shaped up and spoke in a respectful and polite manner. So much for costumer service. Don't go to them to fix anything just don't. read more

I cannot tell you how many times I have taken computers to Intellect Computers. It has been for a long time and it has been quite a few. Same team, same quality. I am very impressed with their knowledge and skill. George is unflappable and gets things done. I hate to share my secret with others as I am afraid there will be too many computers in front of mine the next time I need the. read more

I was in the process of moving when my computer began experiencing significant issues with the hard drive. I brought it to a computer repair place in NY, who was unable to fix the problem. I knew as soon as I was somewhat settled, I would have to find somewhere to take my laptop. I found this place and am incredibly glad I did. The whole team, especially George the technician was incredibly helpful, patient and most importantly, knowledgeable. I thought the laptop was having one major issue; when it turned out it was actually two separate issues, George spent the time to research possible fixes and was able to repair both problems. I was afraid I was going to have to replace a nearly brand new computer - not after leaving it in the hands of this place. They even gave me a loaner laptop when I told them it was difficult to be without a computer while it was at the shop. Better yet, the price was incredibly reasonable given the expert quality repairs. I will be going back for any future issues! read more

They're the best in town and their price is very reasonable great customer service. The store has been around since 1993 and they still have the customer service attitude, their technicians are great and know what they do, I trust them with any IT issues better than best buy, and their geeks and way cheaper. I am a repeating customer read more

Fortunately they are just around the corner. I was a bit hesitant but the reviews here prompted me to choose them. In short they were a life saver!! My desktop tower stopped booting and I tried to bring it back for a day with no success They diagnosed the problem within hours of my carrying the patient through the door. They had it up and running with a new SSD boot drive the next day. In addition they did a great job of cleaning up my sloppy installation with a current version of Windows 10. FANTASTIC!! Thankfully I also had an online backup that allowed me to restore a few corrupted folders. Machine is running better than ever due to their TLC! read more

These guys are awesome! In two different scenarios Best Buy wanted to take my computer for 2 weeks to have it sent off and fixed and the other time order a part that would have taken a week. Fazal and his team fixed both problems same day. In the case with the missing part....they had it in stock. There are now my first call! read more

I have used this place a number of times. Every time, I come in in a panic and they manage to fix the problem quickly and at a very reasonable price. In fact the last time I added something to their charge because it seemed so low and it really saved me from disaster. read more

I went to this place twice for hard drive repair/restoration, I got it the next day and a very reasonable price. Best buy was quote was too high and I cant get it back for 3 weeks. read more

We'd be lost without them. They've been able to assist and recover information that was thought to be lost forever. Quick, comprehensive and affordable services. read more

I've been using these folks for many years. Can't say enough about this business. Completely professional. Excellent prices when buying equipment, For service, I think George and Fazal can solve most any hardware or software issue that might arise. Virus removal? George can ferret out the most pesky computer malware. They now even sell and repair cell phones and tablets. Always reachable and responsive when you call. First rate. read more

They are wonderful. The price is competitive and they do great work. Thanks for all your help.

I've been meaning to do this review for awhile. I was getting multiple blue screens and was able to temporarily repair the computer before having issues again. I took it to Intellect. It took them 2 tries to fix it, but that seemed fair given the number of errors I was getting. They eventually made it work for what I needed even though it one of the graphics cards needed to be replaced. As a student, I really appreciated that since I did not have the money to get the new graphics card installed. read more

I came in with a perfectly good audio system and left with no audio. I asked for them to fix what they had done. They wanted to charge me for it. I demanded that since i came in to get a new screen, I should not have to pay for what was not broken when I came in. They did a half hearted job on it and when I told them, they insisted on my paying for it. I believe this is a dishonest company. As to the "new" screen" it was not " new" but remanufactured although I paid for a new one. Furthermore, it has now cracked within 6 months of receiving it. STAY AWAY!!! read more

Brought in my Mac Book Pro with a dying hard drive. They provided an quick diagnosis within one full working day and precise costs. Total turnaround time was four days from delivery through diagnosis, attempting a data recovery (they actually recovered quite a bit of data) and a install of a new hard drive. I was already researching new laptops and tablets but I was out the door here for far, far less. Would definitely recommend and will use them in the future. read more

Went to these guys for the first time based on feedback from other Yelpers and so happy I did! They are kind courteous and fast. I had my laptop back in no time - over a weekend no less! read more

Fazal is a great guy. Turn around is fast with fair prices and highly competent work. Intellect Computers has a vast knowledge of a plethora of services. I've used them twice already to upgrade my work and my personal computers and will definitely be back. A+ read more

transferred well over a decade's worth of old emails from a dying old PC to my laptop. Did it quickly, did a good job, and the price was very fair. Very happy with their work. read more

These guys are the best. I have been using them for over 20 years for repairs and customized new PCs built on-site. I have also referred several clients and am never disappointed. They know what they're doing and usually provide quick turn-around on repairs, and prices are reasonable. Don't know what I'd do without George and Fasal! read more

Someone recommended Intellect Computers to me when a favorite workstation's power supply failed during a super busy week. Was glad to learn George, the tech expert, has been there for 20 years--gave me a sense of reassurance to leave hard drive/data with them. So pleased to get the machine back the very next day. They were fast, capable and fair priced. read more