Just want to recognize what a great employee Ethan of the Springfield, VA Best Buy Geek Squad is. He solved the software install problem I've been wrestling with for weeks, in minutes! He's not only knowledgeable, but has the nicest demeanor and personality, as well. He's a great reflection on both Best Buy and the Geek Squad and I will tell others about the great experience I had with both! read more

I wish the employees would kick out people that cause fights or try to ghost chair their spot in line. It's frustrating when you wanna wait in line for a new product release, but there are 15 chairs in front of you that stay empty until right before the store opens. read more

Best Buy - This location does not enforce. It's ghost chair policy for new product release. - Computers Near Me - Springfield, Virginia

Been twice so far and had very pleasant experiences both times. Mario who was behind the customer service desk was extremely helpful and amazing to chat with. He was able to assist me and did everything with a smile. All of the employees from what I could tell are friendly and helpful. The employee at the front directed me to where I needed to go. I also work in a customer facing job and I really appreciate when employees go the extra mile. Shoutout to Mario! I also felt bad for the gentleman near the front. An older lady seemed to be talking nonsense and he stayed there listening to it all. This location is much more convenient than the nearest Apple location and purchased extended care plan. People might complain about parking here, but if you think this is worse than Clarendon's Apple Store???? Pfft. read more

Worst Best Buy ever. 15 min to get someone to help get a locked item. Worst costumer service

Minus 1 Delivery service 3rd party contractor is horrific! If you need an appliance in a short time, avoid Best Buy at all costs! Still waiting on my washer/dryer since January 2d. Check out all the horrible reviews on Google as well! read more

This store at processing online orders. I also waited under 5 minutes for them to bring out my order for curbside pickup. Despite the quick encounter, the store associate was professional. Thanks. read more

It's so frustrating dealing with this company, but they really do have some of the best prices and products, it's just getting those products to your house. That is such a pain. The last TV we bought from them we got a really great deal, but they canceled out on us three times before we finally got the television, which is frustrating when you have an appointment. We bought another TV and now we're having the same problem and you can't reach customer service, it's all AI generated BS and you can't talk to a real human being on the phone. I wish there was another place that sold all the products that I need, then I would never deal with this place ever again. read more

Was happy with Dre Beats, and the fire stick I bought here. Decent customer service despite being understaffed. This is quite common industry wide. The folks here were helpful. Also checkout was a cinch. That is a good combination. The parking situation here is challenging. Actually problematic seems correct. You really do get jammed in here, and leaving won't be a "walk in the park." Not sure how they can alleviate this, but do be careful and watch out for pedestrians. This area of the county is busy. I'm glad it is here, and it'll work for your consumer electronics needs. read more

Best Buy - Computers Near Me - Springfield, Virginia

Daniel and Om were so helpful when we came in to pick out some new electronics. The store was not busy at all, probably because it was so cold outside! There weren't many employees walking around but we quickly found Daniel in the dept we were waiting in. He was very helpful and knowledgeable. It was actually a pleasant experience! My only feedback is to have more employees readily accessible for questions. read more

Best Buy - Computers Near Me - Springfield, Virginia

The service was great. Last time I was there I bought a TV I also bought for $200 per year where they will install anything you buy for one year. So it has been a little over a year and they billed me the $200 per year which came out automatically. I went to buy a dishwasher today all happy to get install free. OH NO they took that out of the $200 a year deal. I had to pay $179 to get my dishwasher installed and I have a 2 year contract on my dishwasher. I am not happy about it. I would have gone somewhere else but thought I had the free install. read more

I came in today for a scheduled iPhone battery replacement appointment. My primary concern with the battery replacement procedure is that I was told I had to disable my passcode. I know that to not be true. iPhones with iOS 10.3 or higher can be placed into diagnostic mode without having your passcode disabled. In response, I erased my phone and provided the device to the technician. He was professional and the repair was done within 2 hours. The cost of the repair for my iPhone was inexpensive as well. During the first hour, I putzed around the store and picked up a few items for purchase. I remember Best Buy from 20+ years ago, when it would be fully stocked and you could browse a wide range of products--read the product boxes, etc. It's not like that so much any more, which will be forever disappointing. Most retail stores have gone the route of GameStop retail experience. Anyhow, as I was walking out with my recent purchases, to keep me busy at home while waiting for the update about my phone repair, the alarm went off--surprising me. I took a step back towards the security person at the front door asking if he needed to check my receipt. He turned the device in his hand towards me--showing everything I had just purchased and gestured that I didn't have to, because it was there for him to review. I have ambivalent feelings about my experience today. I questioned if I was being profiled while I was walking around the store. Should the security guard have kept that strange invasion of what was in my bag to himself and waved me on with an "all good"? Probably. I questioned if the geek squad needs updated training guidance and resources to perform repairs on apple devices? Probably. Ultimately, I've decided I simply won't patronize any Best Buy ever, again. I can purchase collector cards from my local game shop. I can go to a record shop to purchase vinyl. I can order electronics of interest online. And, if I want the latest iPhone or repair performed, I'll torture myself with a trip to the Apple retail store. read more

I don't think Best Buy of Springield cares what so ever for business. No customer service. You gotta walk around a while to find one n if you do, "sorry that's not my section". I guess since there is no circuit city they think people going to keep coming... GO TO MICRO CENTER. SHUT DOWN THIS BEST WAY OR HIRE PEOPLE. PEOPLE THAT WANTS TO WORK NOT LAZY BUMS SITTING LOOKING AT THEIR PHONES. read more

If I could give them zero stars, I would. My husband and I went to Best Buy today to purchase a 75 inch television and to look at a replacement smart phone. We spent a lot of time in the TV department, the iPhone counter and the Android phone counter. We were never approached by ANY sales persons at any of the three departments/counters! We were very shocked! So, I just finished ordering a 75 inch television from Amazon. It will arrive tomorrow. Best Buy lost several hundred dollars worth of sales, as we will order our new phones elsewhere as well. Not a very smart sales approach..... read more

ANYONE WANTS TV GOTO CHRIS!!! It has been a while especially after Covid that if you visit the Best Buy in any department you go the customer service are agent are hard to find and if there is one he barely knows the products. We were welcomed by Chris in the TV section and man was I surprised the knowledge with excitement he had about TVs. Being kind of a small geek loved to know more about what Inam buying besides what I already researched. It went into every fine detail and gave me honest info about all brands. He also made sure that I am not pushed to buy at anytime in short a great asset to Best Buy Springfield. Take care of him its hard to find good team read more

I'm not sure I can even review-NOBODY approached us while my husband and I shopped in Pacific sales for a full suite of appliances for our gutted kitchen-were there ~50 minutes Sad, this used to be their flagship store Oh well-off to AJ Madison read more

This is specifically in review of the Best Buy in Springfield and the appliance department. First of all, if you are shopping appliances, Best Buy makes the most sense, with their price math guarantee, delivery and haul away, it's a no brainer. What takes things a step further is the personal assistance of the sales team, specifically the best Sales Associate ever, Noorhan and the Supervisor, Tedla. We asked for Noorhans' help and she suggested we wait until the following weekend when Virginia offered their tax free weekend. Who does that? Who turns down a sale to save $ for the customer?? Even better, Noorhan called me the following week to update me on the prices of the appliances we wanted. We went and visted Best Buy and purchased an entire kitchen package. The superviser Tedla also asssisted us with some more diffiicult delivery needs. I trush the associates to give us the best price available and ensure we are gettign the best value for our appliances. read more

This is a review for Best Buy in Springfield and specifically the manager there named Kendra. I bought two Roku TVs for Black Friday. I am a Total Tech member as well. The house where these were going to be placed in (a short term rental) fell through, and I went to return the brand new TVs, still in the box and all original packaging. They said because more than 14 days had passed that I could not return them; I expected that. I figured I could receive store credit instead though. The manager, Kendra, refused even that. This is not customer service. This is nitpicking over stupid policies that are not customer centric at all. They still sell the product. All I was asking for was store credit. I will never shop with Best Buy ever again given their poor customer service. read more

I bought a Lenovo lab top $1536.99 in August 25th 2021 the lab top freezes randomly I have to restart the lab top every time it freeze, I came to to Best Buy in Springfield on Feb 9th at 1:30 pm that I bought the lab top from there, they told me they can't help me out because I didn't buy protection package, I tried to explain them that the lab top is still under one year warranty another guy came "said I am asking to leave now because we can't help you." I said is this your customer service? " He said I am asking you again to leave" Best Buy is a big company but the customer service is trash. I was expecting much better customer service from Best Buy!!! I didn't ask to change the lab top I just asked to fix the issue, one of the employee told me " I AM ASKING YOU TO LEAVE" I surprised for this customer service! read more

Best Buy - Lab top - Computers Near Me - Springfield, Virginia

I stopped by the Best Buy in Springfield to ask a quick question. Though I did not have an appointment as I only needed help on a simple issue, Brianna, one of the techs, was happy to answer my question and get me on my way. Glad to be a Geek Squad customer! read more

This is my last time I ever set foot into a bestbuy. I'm tired of wasting time coming to the store when there's always a issue price matching. Upon walking in. Your greeted by the loss prevention guy and visually greeted by a Fairfax county police officer. Okkkkk. The store looked somewhat stocked. But it was mainly Black Friday stuff like TV's. Their main stuff such as video games leaves something else to be desired. Also the entire game section was totally disorganized. Also the game I actually came in there for wasn't even on the shelf even though their website says in-stock here. The employee said it must've been stolen. Truly Wow....... Upon picking up two video games. Two other bestbuy workers came over to me very quick and asked if I needed any help and virtually stayed there while I was browsing the section and upon me walking to the register. I could see the employee's eyes like I was carrying the hope diamond. So I'm guessing this store must have a very high crime rate or something which is very discouraging if you're bringing your family here. Upon getting to the counter I wanted to price match GameStop & Target on two video games. It was nothing but drama. The employee actually went out of her way to NOT price match the games even though the prices at gamestop & target were NON-BLACK FRIDAY prices and just their everyday prices. Then she started talking slang. So I just set forget it. Truly a waste of time if you're coming here to price match. You will run into very defensive employees avoiding price-matching. The general crowd was mainly normal adults really. Teenagers & kids also. Noise level was standard for a retail store. NEVER AGAIN. BEST BUY. read more

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The hubby loves Best Buy, thankfully he doesn't visit as often as he used to because he always leaves with something. But our last visit was purposeful and with a sizeable price tag. We were looking for a larger TV with certain features. We had a couple of models in mind and went to Best Buy because they showed them in stock and at the same prices as other locations. The staff who aided us in the purchase was a minimalist sales associate which was good for us. We asked for delivery. The two guys who brought the TV were nice and did a good job bringing it into the house and down to the family room. I am giving four stars due to this service because I know how hit or miss delivery can be and how important it is. After successful delivery I feel comfortable, perhaps for the first time, saying I would use Best Buy again for a large electric purchase assuming I had a good idea what I wanted before I entered because I am now comfortable with the idea of a Best Buy delivery. read more

Great store. The Best Buy total membership is great. Ask someone from Geek squad about it. Was able to assemble my PC for cheaper as well get a 1 year membership of addiction free Geek squad services. read more

I went to Best Buy two days ago and I was looking to buy a portable charger my husband and I were reading about different brand and reviews we found one open in the floor but it was next to us the police or security call us and say if we can bring to costumer and I answer back why should I if I wasn't the one who opened . Thankfully one coworker answer him we didn't opened . So next day we had to go back again so yesterday We returned the battery bank because it wasn't working . We got our refund and got another brand same shit one worker ask us to help us but in the shitty way like you guys look suspicious plus the security / police looking to us all the time like hello I don't know if the store gets steal all the time but we only go when we really need something twice a year like what's wrong with them . So I don't want to go back again. read more

- No one picks up the phone at the store. - Terrible customer service. - Curbside pick up is a joke. read more

Extremely satisfied. Christian and all the staff were very accommodating and helpful. Very knowledgeable regarding apple products!

Do not do curbside pickup at this location. The app states that it could be a 10 minute wait. I waited in my car for 23 minutes before coming into the store. After I got in the store I waited another 20 plus minutes to get to the front of the line. Then they couldn't find the item. I watched 5 people stand around and do nothing while the cashier did as much as he could. This was a terrible experience. This is the season to really wow customers and get them back in the store. This experience taught me to order online! read more

Curbside during COVID was useless for same day pickup. Website says ready in under an hour. I waited three and tried calling. On hold for 30 minutes, operator said the order wasn't ready and couldn't contact the store. Went to store as it was closing in an hour. Went to customer service. Service person told me to go to store pickup desk. Went to store pickup desk. The same service person was then waiting on me. They told me to cancel my order and just buy it since I was at the store. When I tried to explain why this didn't seem like good customer service, I got attitude. I just wanted my order the same day, before the store closed, and no go inside during a pandemic. I was patient. I tried to work with them. I can't wait for this place to go under. read more

GAVE MY ORDER TO SOMEONE ELSE! After that, no way to get a hold of anyone in the store. They ignore their phone line and their email. Worst scam ever. read more

What a rip off. Went in to buy a fire TV, and the sales-kid was a complete smart azz. Wanted the TV installed in the CMU in my garage -- paid for the installation -- and the stupid Geek Squad tech -- no more a technical expert, then the weed laden stay-at-home professional gammer across the street -- kept sticking the HD antenna to the finished wall, and then pealing it off again and again to move it for a better signal, whilst pealing the paint off the finished wall TWICE!! The sales- kids and geek squad "techs" where bad at this location pre-pandemic and now it appears they just don't give a damm. IF YOU ARE LOOKING FOR ELECTRONICS TRY B&H PHOTO ONLINE. THEY HAVE GOOD CUSTOMER SERVICE AND A VERY UPFRONT RETURN POLICY. read more

My name is Wilton and I had a outstanding and professional sales person his name is Ant Bustamante and he was amazing and fantastic and he is a reason why I keep coming back to BestBuy. read more

I bought a kitchen-aid dishwasher from Best Buy with an extended warranty. The washer leaves black scratches on my dishes and discoloration ruining all my dishes. Geek squad has been to my home numerous times replacing parts & still have the problem. They need to replace the dishwasher, but just makes excuses!! It can't be repaired. Bad customer satisfaction!!!!! read more

If I would give ZERO stars I could. The lack of leadership leads this store to complete disfunction. I came in to finish a purchase on a radio for my car. After having a great experience with Louise in car installations, I went inside to finish the purchase of the radio system. As I waited on the floor to see an employee, I noticed that there were none in that area. So I walked to another area and saw some people standing with black jackets and no name tags (turned out later to be employees) but no one that stuck out as an employee. A few minutes go by and someone wanders over to me and says that she will page the employee that does radios. I thank her and wait in the section she told me to. After 15 minutes, no one came to help me. So after that I walked up to the front to try and find a manager. The store was mostly empty of employees or customers, so I thought that would be the best to speak to the manager. The greeter directed me to the manager and before even fully approaching him, he started to puff out his chest. He glared at my service dog (who helps with medical alert for seizures) who laid at m feet. I calmly explained to him that I have been waiting for over a half an hour to finish my purchase, and there has been no one to help me, and it was surprising because there were not many customers in the store. As I did he just kept looking at me, my service dog and then rolling his eyes. He instantly got offended and went onto his walkie-talkie saying that I was being aggressive and that I was saying others were not doing their jobs. He was openly speaking and about me to the entire store over the walkie-talkie. I sat there calmly for him to finish and I tried to re-explain that I was not trying to talk badly, I just needed help with my purchase. He again went into his walkie-talkie and yelling at the employee about how I am being difficult. I knew that this was not going to be a successful encounter at all, and did not want to purchase from here. I walked to the greeter again (who was very helpful) and asked for the corporate number and the managers name, because the manager refused to tell me his name. The greeter apologized on the behalf of his manager, openly surprised by how he had acted, and as he was writing down the number for me the assistant manager approached, Chris. He stepped in between me and the greeter and said "If you want our names, look at the wall, we are not going to give you any number or names. In fact, I want you to leave this establishment right now." The greeter again looked mortified. He handed me the paper with the number on it and I, in tears from confusion and humiliation, left. This was the worst experience in a store I have ever had. I don't understand what happened and it is the most disrespected I have ever been. The leadership is horrible. They all need to be let go. A complaint has been placed with corporate offices, and they said this is not the first they have received about this kind of issue. Thank you to Louise and the greeter for being professional in the light of horrible leadership. read more

Tried to go there tonight only to be met with a rude police officer who did his best to not understand anything I was asking while also making sure to keep as hostile a demeanor as possible. Also, the website and internet say it closes at 9:00pm but when we got there at 8:00 on the dot we were told that's not true and 8:00 is closing time. So frustrating - try literally anywhere else but here! read more

Came here for the 392983th time to buy Pokémon cards. There was a couple looking through their selection along with me. The couple picked about 8 packs maybe, of 2 different packs and checked out. No questions asked. I picked out 15, I've picked out more in the past with no issues, and they stopped me and said I could only get 1 of each. I'm not sure why the older white supervisor had issues with me and not the several other people that buy Pokémon packs there. Buying 1 pack of each is not the norm. Target has a 5 per item limit, GameStop has no limit. The Best Buy online store you can buy 36 packs at a time. This guy had some issue with me for whatever reason. I asked him and he didn't really give me a straight answer. He said "it's the stores discretion." Okay. There's no sign that says there's a limit. No other stores have a limit. There's nothing online that says there's a limit. I've been here multiple times and have seen multiple people buy multiple packs. I really felt discriminated against here. read more

Best Buy has absolutely the worst customer services I have ever encountered. I bought a microwave and they delivered the wrong color. Just to exchange it and arrange for installation was impossible on the phone. I spent over two hours (!) getting transferred to different agents, each with a different story of how much I owed. Some said delivery was free if I paid for installation (which I planned to do), others said there was a $99 fee for delivery in addition to installation. Some agents were hard to understand, and kept saying that "their system" said xyz, but they could not explain why. I was on hold for over 20 minutes several times. read more

We ordered 2 appliances to be delivered/installed at the beginning of December, had to wait until mid-January to have them delivered and installed. The day of our appt., they installed our oven, but refused to install the new washer/dryer because our old one had oil under it. We said that we'd sign something to say that they weren't responsible for getting oil on our floor, but they said we needed to hire someone else to take our old one away and reschedule. We hired folks to Dispose of our old one the next day, called to reschedule the delivery/install for the next week. When they came back, and started to unload our new one they saw that it was damaged, so they took it back and we had to reschedule a 3rd time. The customer service agent on the phone that day, assured me that they had our make/model in stock,, so they would be back with another one on the weekend. That Friday I called to ask when I could expect it...apparently there WEREN'T any in stock, and we were going to have to wait ANOTHER month. Over the course of these awful 3 months with no washer/dryer in a house with 4 ppl, I had spoken to dozens of Best Buy employees, all of whom made promises that they did not keep or make note of. By the end, they gave us a $100 gift card for "our trouble" (even though we had spent $3000 in appliances that we constantly had to beg them to actually deliver) we went to this location (where we had ordered the appliances) to use the giftcard on video games for the kids. Their stock is laughable. They wouldn't let us buy Xbox giftcards (so we could purchase digital games since they had barely anything in store) with the best buy giftcard. Icing on the cake! They make everything IMPOSSIBLE. Never again. read more

Worst company ever. My order was placed last month i was given date for washer dryer combo and called to see whats going on when they coming and was told its going to take 1-2 more weeks to come... like seriously even my tesla coming from cali delayed like it was from china came faster then washer dryer from local bestbuy read more

I walked in around 08:21pm, 39 minutes before closing to find a OLED TV. Many of the workers were ready to go home, most likely exhausted from a long day. Along came Chris who was helpful team member, helped me with finding me my LG OLED. Didn't rush me...it was past closing. Thanks for your customer service tonight Chris! This store also has magnolia section with all the topnotch tv/s. read more

This time Best Buy not having my great reviews. I walk in to get a camera, the employee was really rude. On top of that when I was ready to get it, he never came back. I waked out with no camera but smiling. Not a great costumer service today. read more

Would rate them negative stars if possible. Absolutely the worst company to hire for anything. Tried to get them to install a home theater system and they prolonged the process for 3 months and also double charged me on the equipment. Had to escalate to corporate and still waiting on resolution. This is a joke of a company. Do not hire their amateur home theater team or you will definitely regret it! read more