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    Best Buy

    2.1 (232 reviews)
    Open 10:00 am - 9:00 pm
    Updated 1 month ago

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    Reviews With Photos

    Mike R.

    Was happy with Dre Beats, and the fire stick I bought here. Decent customer service despite being understaffed. This is quite common industry wide. The folks here were helpful. Also checkout was a cinch. That is a good combination. The parking situation here is challenging. Actually problematic seems correct. You really do get jammed in here, and leaving won't be a "walk in the park." Not sure how they can alleviate this, but do be careful and watch out for pedestrians. This area of the county is busy. I'm glad it is here, and it'll work for your consumer electronics needs.

    Misty E.

    Daniel and Om were so helpful when we came in to pick out some new electronics. The store was not busy at all, probably because it was so cold outside! There weren't many employees walking around but we quickly found Daniel in the dept we were waiting in. He was very helpful and knowledgeable. It was actually a pleasant experience! My only feedback is to have more employees readily accessible for questions.

    Lab top
    Farid Q.

    I bought a Lenovo lab top $1536.99 in August 25th 2021 the lab top freezes randomly I have to restart the lab top every time it freeze, I came to to Best Buy in Springfield on Feb 9th at 1:30 pm that I bought the lab top from there, they told me they can't help me out because I didn't buy protection package, I tried to explain them that the lab top is still under one year warranty another guy came "said I am asking to leave now because we can't help you." I said is this your customer service? " He said I am asking you again to leave" Best Buy is a big company but the customer service is trash. I was expecting much better customer service from Best Buy!!! I didn't ask to change the lab top I just asked to fix the issue, one of the employee told me " I AM ASKING YOU TO LEAVE" I surprised for this customer service!

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    1 month ago

    Worst Best Buy ever. 15 min to get someone to help get a locked item. Worst costumer service

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    3 years ago

    Extremely satisfied. Christian and all the staff were very accommodating and helpful. Very knowledgeable regarding apple products!

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    Page 1 of 6

    Ask the Community - Best Buy

    Review Highlights - Best Buy

    I also work in a customer facing job and I really appreciate when employees go the extra mile.

    Mentioned in 3 reviews

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    Now Appliance

    Now Appliance

    4.6(12 reviews)
    2.0 mi
    $

    Very disappointed. I just called a few minutes ago to ask about a range that is Google assistant…read more He gave me 2 options a Samsung and an LG. I asked him about delivery and hallaway he also helped me with that. I asked if there's anybody that could assist with setting up the Google and he said no and he said is that OK. I said no is there a manager. He hung up the phone on me . I am calling for a friend because he is now legally blind and needs assistance. I would think that you would be able to give me someone who to contact for this assistance. You could tell when he answered the phone he just did not want to be bothered. I understand you are not capable of set up. I got that. But if I purchase the product, you should have info about said product.

    These guys are excellent! They showed up exactly on time, with masks on, and all the proper…read moreequipment for installation. Transparency was there throughout the purchasing process in prices, installation charges, and stock availability. In particular, I appreciated receiving notice of damage to one of the machines before delivery. Now Appliance reordered the machine from the manufacturer and is prepared to deliver and install when in stock for no extra charge. The salesman, Chris, was responsive both by phone and email. He was very helpful in selecting the appliances that fit our budget. If I had my wish, the online catalog would be easier to navigate as it has no search/filter feature.

    Alliance Appliance Services - Broken door

    Alliance Appliance Services

    4.2(5 reviews)
    1.0 mi

    Great experience with Alliance. I called them because our Samsung Dryer heating element wasn't…read moreworking. They were able to come out to our house early afternoon the same day we called, and it was repaired before school was out. The technician explained everything to me before he started work, including an estimate that was very reasonable. Compared to the other vendors, their prices were most reasonable. More importantly, he will work on Samsung products. In the past, couple of years, I've called multiple repair services who will not work with Samsung.

    I requested Alliance Appliance Service come to my home to service a malfunctioning refrigerator. I…read moresupplied technician with the brand and model in advance. Technician attempted to replace the inverter board with a non-matching one and was unsuccessful. He then changed his diagnosis to a broken compressor and said it was cheaper to buy a new refrigerator. However, he REMOVED THE ORIGINAL INVERTER BOARD AND TOOK IT WITH HIM. I have texted him several times to return this part to me and he has failed to do so. I do not know if this is a regular pattern with this company, but I noticed the one other review on Yelp has a similar story about the technician stating it would be less expensive to replace the appliance. I wonder if appliance parts were removed in that case as well. I do not trust this company and have disputed the $ 75 service charge.

    Photos
    Alliance Appliance Services - Replaced door

    Replaced door

    Alliance Appliance Services - Broken glassdooe

    Broken glassdooe

    Alliance Appliance Services

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    Good Used Appliances

    Good Used Appliances

    2.7(21 reviews)
    2.9 mi

    Hours say open until 7pm online so why are they closed at 6:15pm? Not worth the effort especially…read moreas the phone rings to a mailbox that has not been setup, hardly a professional appearance. It's probably a better idea anyway to buy new appliances with the service contract for rental units, rather than trying to save on the expenditure and replacing it with an appliance of similar kind. I had a couple that I was interested in refurbishing before doing full upgrades on the properties, but if they can't be bothered to be open during business hours, they don't need my business.

    First, let me say that what was advertised online, he actually had in the store. Which was a huge…read moredeal to me since I searched for a new refurbished washer without an agitator and only went to the places that currently had them available. Upon entering, the place is beyond cramped. It's not really feasible to walk around and look but since I already knew what I wanted, I just asked the guy working there. He wasn't the most personable person but when I told him about the washer I was inquiring about, he showed it to me. I asked him if the washer was good and he told me the truth. He said "No. This one have problems later". I really appreciated his honesty! Then he showed me another one with the same price without an agitator and said that one was better. I purchased it and asked him if I could fit it in my Acadia. He told me that this type of washer needs to stay upright or the drum part could shift and not work properly (so no, it wouldn't fit in an SUV) so it should be upright on a truck. I asked if he could deliver. He told me up front that it was a third party delivery service so they would charge me a lot from Springfield to Centreville and that I would have to work with them for scheduling. Luckily, we were able to have a few friends pick it up for us. We've had the washer for a month and I am beyond happy! It works perfectly and I would recommend this place versus any other places I shopped around for a refurbished washer!

    Photos
    Good Used Appliances
    Good Used Appliances

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    Atlantic Appliance Repair - Quick, reliable & affordable Microwave Oven Repair! ‍
 Same-day service available. Get your kitchen back in action today!

    Atlantic Appliance Repair

    4.4(100 reviews)
    0.6 mi

    Atlantic Appliance repaired my Samsung range and I am completely satisfied. I was able to schedule…read morethe appointment promptly and Mr. Singh arrived on time and was courteous and professional. He had the needed part on the truck and completed the repair successfully in one visit. In calling around I found that not all repair companies work on Samsung appliances, so I was fortunate to find Atlantic.

    My dishwasher broke, and I called to see if they could fix it. It cost almost $70 for them to come…read moreout and tell me it would be another almost $400 to fix the dishwasher. The technician told me that they would have to completely remove the dishwasher from my counter and disconnect the hose to fix it because one of the plastic parts that had come off had a broken piece lodged in the hose. I ended up having the actual makers of the dishwasher come out and they fixed it without doing any of that. They said the piece wasn't broken and that it had just come out of where it was supposed to be. They fixed it in like 15 minutes. I give them credit for coming out so quickly, but after this experience I'm not sure I trust them.

    Photos
    Atlantic Appliance Repair - Same-day service available--because your appliances shouldn't wait,

    Same-day service available--because your appliances shouldn't wait,

    Atlantic Appliance Repair - "Need reliable gas appliance repair?  Atlantic Appliance Repair offers expert service for gas stoves, ovens, dryers & water heaters.

    "Need reliable gas appliance repair? Atlantic Appliance Repair offers expert service for gas stoves, ovens, dryers & water heaters.

    Atlantic Appliance Repair - From refrigerators  to washers , dryers, ACs & ovens -- we've got you covered!
 Get back to comfort with expert, same-day.

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    From refrigerators to washers , dryers, ACs & ovens -- we've got you covered! Get back to comfort with expert, same-day.

    Best Buy - computers - Updated May 2026

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