We ordered a refrigerator from Here. The sales guy Demitir…read morewas very helpful and friendly. The refrigerator was delivered on time and the crew installing it did a fine job. The only issue was with payment. The bill was about $450 higher than expected. We double checked the numbers and they included a service plan without asking. We declined the service plan but in the future the customer should be asked if they're interested in it. I'm Sure the sales guy would make some kind of commission on it and it seemed a little suspect that he "forgot " to mention it was added to Our bill. Lol.

We have had a terrible experience with this company. Appliance came damaged and no one returned my…read morecalls to fix it. Service department routinely makes me feel like a hassle- even though I bought the warranty. They're short, rude, and unresponsive to customer needs. I genuinely feel that they could not care any less. I do hope they read reviews because this is a fixable problem. As of now, I will never purchase anything from this company again.

Just want to recognize what a great employee Ethan of the Springfield, VA Best Buy Geek Squad is…read more He solved the software install problem I've been wrestling with for weeks, in minutes! He's not only knowledgeable, but has the nicest demeanor and personality, as well. He's a great reflection on both Best Buy and the Geek Squad and I will tell others about the great experience I had with both!

Been twice so far and had very pleasant experiences both times. Mario who was behind the customer…read moreservice desk was extremely helpful and amazing to chat with. He was able to assist me and did everything with a smile. All of the employees from what I could tell are friendly and helpful. The employee at the front directed me to where I needed to go. I also work in a customer facing job and I really appreciate when employees go the extra mile. Shoutout to Mario! I also felt bad for the gentleman near the front. An older lady seemed to be talking nonsense and he stayed there listening to it all. This location is much more convenient than the nearest Apple location and purchased extended care plan. People might complain about parking here, but if you think this is worse than Clarendon's Apple Store???? Pfft.

I came in late Saturday afternoon with my mom to get some orchid feeder for the orchids she takes…read morecare of. We were going in circles in the garden area until we ran into an employee named Howard. He was so attentive and super helpful, and not only that--he was incredibly sweet to my mom. He definitely deserves an Employee of the Month award. Thank you, Howard!

If you value your time and your sanity, do not go here. I came in to resolve a simple issue with a…read moreDoorDash return, and instead of helping, the management acted as a complete instigator. They trapped me in a "blame loop" with DoorDash and refused to provide a receipt or even basic answers. They insisted I take it up with DoorDash, even after I sincerely explained that DoorDash had already denied the refund without a reason and I needed the store's help to figure out the issue. ​When I naturally got frustrated by their incompetence, the main manager didn't try to solve the problem; instead, she tried to escalate it. She started tone-policing me, telling me to "lower my voice" just to make it look like I was the aggressor, when they were the ones mistreating me. They even called people from the back to "gang up" on me, creating an incredibly awkward and hostile atmosphere. ​Between the gaslighting, the untrained cashiers, and the broken pickup boxes, this store is a total mess. Management is the biggest problem here; they would rather pick a fight with a customer than do their jobs. Save yourself the headache and go to a different location. ​However, I would like to thank, from the bottom of my heart, the employees who go the extra mile to deliver exceptional customer service. Just as there are good people in every company, there are also bad apples. It is unfortunate.

Yasar at Countertop Depot is very knowledgeable and was so helpful in getting the Cambria Quartz -…read moreEverleigh countertops - and without having any seams! He was very responsive and offered competitive pricing. So impressed with the quick turnaround time and couldn't be more pleased with the professional service that Yasar provided.

I have been using Countertop Depot for nearly 20 years for my kitchen and bathroom remodeling…read moreprojects. Excellent selection, service and price! I also use TGM, their other store in Central VA. Highly recommended.

Amazing selection of home goods!!! Same concept as Home Goods but I guess this place is not as well…read moreknown so it gets less foot traffic, therefore, has a bigger selection of items. The store is always well organized and clean, things are easy to find. They have a big selection of furniture and lighting fixtures! The only negative is that some of the staff is not very friendly, but the ones that are make it up for the others!

I had a cart of a few small things. I spent an hour in there carefully picking things out. I went…read moredown an aisle that my cart couldn't fit down so I left it on the side and the few minutes I skimmed the items in this aisle my cart and items had disappeared. Someone directed me to a gentleman that was the manager. Apparently he returned everything to the shelves and scolded me like a child for leaving my cart in the middle of the walkway. Now I have enough common sense to NOT leave my cart in the middle of where people are walking so I let him know that it was on the side of an aisle that was too narrow for the cart to go down (the window curtain aisle) He continued to argue with me and said he wasn't lying about finding the cart in the middle of the walkway and was super defensive and argumentative. Homesense please provide this gentleman with some customer service classes. I WONT BE BACK HERE!!! If you ever have to deal with manager you will be met with defensiveness and a rude attitude. Do better!!

I could not be more pleased with the staff and service. I first spoke with Aamar who was very…read morepleasant and knowledgeable. He gave me excellent information that proved reliable. Next I spoke with Kumar on the phone. He was exceptionally helpful in explaining what needed to be done and gave me accurate information as well. He is the person who worked on the overall servicing which was badly needed. I was delighted that the bag that had to be replaced was available from their warehouse. With Kumar's willingness to give immediate attention to the servicing, my Kirby deluxe was ready in less than a week when the bag came today. He had predicted next Wednesday and called me today, Friday, to say it was ready. I am overjoyed to have it back and I purchased extra bags and belts, all at a reasonable price. I'm in the process of moving to another state and need a perfectly clean home to convey to the buyer in a few weeks. Wonderful experience with all supplies needed and delightful service personnel willing to help me. Highly recommended.

As others said, don't bother visiting this place if you're being sent by hoover or another warranty…read morerepair company. They clearly are using this angle to drum up business. We took a brand new system in to confirm it is defective, as instructed by Hoover. The person in the office clearly didn't know, but told us he could "fix" it. Why would we want to have a defective vacuum fixed at our expense?

This guy is horrible! Cancels appointments left and right and doesn't return messages. It's been a…read moremonth since he came to look at my dishwasher. He's been dragging it out, saying the part isn't in. Just canceled because of "family matters." Don't use them!

This is the worst company we've ever dealt with. I think they either are a front for, or sub…read morecontract with A1 Repairs which also gets terrible reviews. Our washer wasn't properly draining. The repairman showed up and said that he had to cut through the plastic tub that the washer sat in to fix it. When we told him that'd be fine as long as it was replaced (which we'd obviously pay for), he rudely told us that isn't his job and that we'd need to call a plumber for that. When my fiancee asked him why he couldn't repair the problem, he got agitated and ruder. When I told him that he didn't need to be an ass to my fiancee, we are simply trying to fix the problem, he started really screaming. I asked him to leave my condo - at which point he called us "motherf#$#rs" and threatened to come back and kill both my fiancee and me. We filed a report with the police. Unfortunately this report is not a joke. Do not use this company.

He was very thorough in diagnosing our dishwasher problem. We ended up getting a new one but he…read morewas good at diagnosing it.

I called servicenow appliance repair for my Bertazzoni gas range, they came out the next day to…read morediagnose the issue. the part was special order however they were able to come back again right before out kids birthday party. while they were here we also had them inspect out Samsung washer and dryer. greatest appliance repair service company i have ever worked with! good ones are hard to find!

I enjoy this location, they do a good job at keeping it organized and well set up. They have a…read moregreat selection of items and the store is a good size. The staff is always friendly as well. One of my favorite spots!

This is the worst HomeGoods and I've been to many all through the East Coast. It's disorganized,…read morevery cluttered, dirty, and the staff are rude. The cashiers don't bother to pack up glass/fragile items properly with tissue paper. When I asked, I was yelled at that it wasn't necessary.