Consistently has the best customer service of any hardware store around! Even if you aren't completely sure what you're looking for, just ask--if the team member you're talking to doesn't have the answer right away, they'll instantly check with a colleague over their headset to figure it out. Everyone working there is genuinely friendly and helpful. I wouldn't go anywhere else for hardware if I can help it. Highly recommended! read more

The staff are friendly. I don't have to travel far to get supplies. You can get keys made too. Metro is nearby.

It's a store with small town feel in the middle of a big city. The staff welcomes you right as you step in the door. With just a brief flash of my lightbulb, a staff member at the counter pointed me to the wall of lightbulbs to replace it in the next room. Even as I was trying to figure out what to get, I could hear her helping the next customer with his own home item question. Looking around the store, there is probably something you will need in there not now, but maybe in the future. When the time comes, a friendly staff member will likely be there to help you navigate the shelves and find it. We have come here on other occasions for paint and screws. True Value is conveniently located in a street with many well loved businesses in Dupont Circle. Maybe get dinner with a side of hardware store? There is a bus stop a couple blocks down and it's a 10 minute walk from the circle. read more

I had a wonderful experience in this store. John was so gracious and helpful with my paint order. He even carried the boxes outside for me. This is a great store with traditional high quality service. Every employee I interacted with was friendly, helpful and professional. read more

Called about getting keys done and they said they could duplicate every mail key when we called. Two trips later and the mail key could not be duplicated. I think that they need to add to the blanks they have or have more options if the key does not work. Now we have quite a few keys that cannot be used for anything. read more

Older guy at the counter is rude. Asked for help and it seemed to annoy him, why is he there if not to help?

Really great people with everything you need in the store--right here in the neighborhood.

Very convenient and well stocked with most everything. Friendly staff and great hours. They can special order items too.

For sure, I was scammed here. I came to this location before to get keys made, and the price was 2ce as much as the most recent time I went. The guy making the keys didn't bother to tell me before that he had to charge me for premium keys for some reason so I ended up paying almost $30 to have five copies of a regular key made. Also, another man in the store was asking me about my shirt and not if I needed anything. I don't recommend this place at all. read more

Bonnie, who works here, was truly helpful as I came in with a list of things to get, and she ran back and forth between the two buildings that make up this store, even going up two floors to get what I needed. I was easily charmed by her patience (especially fingerspelling everything!), her friendliness, and the cute store this place is, in a charming neighborhood! I'd definitely support this business. The prices are reasonable too. read more

Very grateful for the help I received today. Came in with an antique lamp and needing a new bulb. I was given quick and friendly service and was led right away to the parts I needed to get the lamp up and working. I came home and was able to fix the lamp all on my own thanks to their help! I appreciate the guidance and instructions on how to get everything working and am loving my new functioning lamp! I'll definitely be back and highly recommend neighbors who need help on a home project to come by. Friendly and knowledgeable staff - a great neighborhood gem. read more

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Consistently has the best service of any hardware store I know. Even if you're not sure what you need, ask, and if the associate at hand can't think of it, that person will get the information from an another one via headset. And they're just friendly people. I wouldn't go anywhere else for hardware if I can help it. read more

Very helpful staff and broad selection of items. Love the store layout! More than one item to select from for plumbing needs

Staff are so helpful and kind and their selection is huge. I love supporting this neighborhood business - thank you!

I would say the majority of the times, if not all, I've had excellent customer service. Usually as soon as you walk in, a voice from somewhere will greet you and/or ask how they can help. If you run into a different employee who isn't with someone, chances are he or she will also ask how they can help. I've been here so often in the last two years I generally know where things are but this place is literally a maze of finds and routes to get to and from different sections. If you get lost or need orienting, someone is usually close by who can walk you over to the right section and find that random item you are looking for. Yesterday, I anxiously waited for the store to open at 8 am; unfortunately, the guy behind the paint shop wasn't ready but his colleagues coordinated and unlocked the door to help. I'm glad they offer a variety of products in different sizes. Sometimes, you just need a little touching up and other times, it's a more major project. They offer pickup in the back, although I've never done that, and when I've called to ask if they carry something, they'll check. Customer service here really is exemplary. read more

Great hardware store with very friendly and helpful staff. They seem to have everything.

I work nearby and the exemplary employees at True Value on 17th have saved me countless times. Customer service is always outstanding (when you have the need for it). And it always amazes me just how jam-packed with worthy products they can fill such a small space. I will continue to come back again and again. read more

They have an excellent and diverse selection. It's generally cheaper than other peer shops and overall the staff is great. Bonnie at the register is the sweetest and so personable. read more

These guys are the absolute best. Have everything in stock at good prices but best of all, the service is incredible. They are always eager to help answer questions and give guidance to fix the problem necessitating your visit. A true asset to the neighborhood and worthy of your business. read more

Over 10 years later, and I would like to say still am so impressed with the store and the staff who help. I recently went to get anchors and screws ( not the most expensive items) to put up shower curtain bar, and the person spent a good amount of time and advised me, otherwise I would have just had to guess how to go about it. This is why we need neighborhood stores like this ! read more

True Value on 17th in my neighborhood store. Beyond hardware they also have a full housewares dept. When you walk in you are greeting with "how can I help you?" and guided to the correct location. And...little known secret...they also sharpen kitchen knives! I have been patronizing this store for over 20 years and will continue to do so. read more

Essential Cedar Hang-Up -with Lavender, $4.29 Cedar Moth Balls with Lavender, $4.29 Not having to venture outside the District (or even my own neighborhood) to get something to to repel moths from our fine woolens: PRICELESS read more

This is a great local neighborhood hardware store. It has everything we need and we make an effort to keep going back (and not visit the big box stores unless there is something they don't have). We were going to this hardware store before it became True Value. The folks that work there are the same people and they are knowledgable, friendly, and dedicated. I always feel welcome and I appreciate the help they can provide, especially as we are doing a lot of our own home improvement projects. If you need anything, I'd recommend coming in here and supporting a local business than going to a Home Depot or Lowes! Honestly, if they don't have what you need at least check with them and see if they can order it for you. read more

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I love this store. I came in the other day and just started asking them for random solutions in my apartment. Store staff, "Can I help you?" Me, "Yes, I'm looking for something I can use to turn into a jewelry holder, tie rack, scarf holder. I don't know what I'm looking for but I feel like you guys have it." They walked me all over the store until we found just the right thing. Helped me figure out how to make it - and I only spent nine bucks! read more

True Value on 17th - Thanks for all the help! - Hardware Stores Near Me - Washington, DC, District of Columbia

I'm in the middle of a move, so a hardware store run was way overdue. It became emergent when one of the casters broke off of the set of shelves I was using to store the supplies in the packing area. The screw was so bent that I couldn't reattach it properly, leaving my organizing shelf too off kilter to be usable. And I was not optimistic that they would be able to find a replacement, as these sorts of parts are usually custom and not stocked by most hardware stores. But this place has just about everything, so I figured I would give it a try. The service here is attentive and friendly. If they see you wandering around by yourself, they will check in to make sure you don't need direction. I brought the broken caster with me, (which I recommend doing. It is easy to get overwhelmed by the variety and just grab something. Then you get home and realize that what you bought is twice as big as what you were trying to replace!) So I showed it to one of the men working there and he spent ten minutes researching whether the part was available in their catalog, which it was not. This was already head and shoulders above the service you would receive at a big box hardware store. Being desperate, I asked if maybe there was a way to take the caster apart and get a new screw in there. I asked this thinking he would tell me how to do it. He actually went into the back and FIXED IT FOR ME, then wrote down all of the info I would need to order the part online, These guys really know their stuff and will point you in the right direction to get what you need. Returns are also quick and easy. I recommend them highly. They also have a cute home goods store upstairs, which is a godsend when you just need a small thing and don't feel like schlepping down to Target or Bed Bath and Beyond. So thanks for the amazing service and for making a stressful move go a bit smoother. read more

When i moved around the corner from a hardware store I didn't realize how often I would use it. The store is really confusing; there are lots of tiny rooms and also a back area. So I just ask for help when I walk in and get whatever I need in a few minutes. I come here for light bulbs, batteries, spare keys, one time I got some pieces of wood cut to fix my bed. Everyone working is always really friendly and knowledgeable. However, my dog Olive is probably True Value's biggest fan. I always bring her along on my shopping trips because she gets a treat and lots of attention. She has caught on quickly and will pull me inside when we walk by. And since she's so cute they will sometimes give her a treat even if I'm not buying anything. read more

True Value on 17th - Olive is sad that True Value is closed. Must wait until tomorrow for treats! - Hardware Stores Near Me - Washington, DC, District of Columbia

This hardware store is great! The people are so helpful, patient and personable. It's also amazing what crazy amount of supplies they have fit into the given space! Also, it's rare you find a shop so willing to accept returns. My only criticism is that they close fairly early for a city filled with people who have 9-6 jobs. read more

I mostly just come here for keys and light bulbs. I'm giving them 5 stars because they are always welcoming and helpful. Today I went in and needed a key made to my apartment. I had previously gone to ACE in tenleytown The ace did not have the correct sized keys but made me one anyway and of course it didn't work. I desperately needed a key so a neighbor could walk my dog. When I went to Tru value and told them what happened and the key I had been given the guy said 'oh that wouldn't have even fit in your door' He correctly found the size key I needed. It worked! I am so thankful. I knew I should have just gone here in the first place. Thank you!!!! read more

True Value is my neighborhood hardware store. Every time I go in I am greeted with friendly, knowledgeable people. I have always found what I need, no matter how obscure. Don't assume the prices are higher than big box stores - there are good deals to be found AND you're not wasting time or transportation expense if you live close by. (There is parking available behind the store if you need to purchase something large.) Special shout out to the guy who works in the Hardware section (up the steps to the left of the main entrance). There are lots of great things up there and he's super helpful with a fantastic personality. Just today I left my bicycle helmet in the store. He ran after me and was delighted to get it back to me saying, "True is our Value." Made my day! read more

Very great local place! I love all the varieties it offers. Yes the price tag is higher than Home Depot but you get the convenience. Also, the staff were super nice and sweet and they even let me bring my dog inside and offered her some treats! I am very touched by that kindness. read more

This place is the best! I have lived in the neighborhood for decades and any time I need something it seems like they have it. The staff are super friendly and they will help you as much time as necessary even to find a 10 cent nail. So grateful they are managing to stay in business. read more

Gay #1 - Where's the nylon rope? Employee - How much do you weigh? Gay #2 - Weigh? Employee - Yeah. You're going to hang yourself, right? Gays # 1 2 & 3 - OMGLOLLLLLLLLLL Okay. So it's a hardware store. You buy stuff you need to fix household problems. And the staff is awesome. Five stars. Did I stutter? read more

I can't believe I'm going against the Yelp grain on this one, but hopefully, gentle reader, you'll understand why in a few short sentences. I walked in on my lunch hour on a quest. My new kitty has been chewing on one of my lamp cords, which is dangerous to him as well as the possibility of starting an electrical fire. One solution that has worked for friends is putting wire loom (read: thick plastic tubing) around the cord so the cat cannot bite through it. This was the only hardware store withing walking distance of my office (and I'm being generous. It is 81 degrees as I write this.) I head in and look at the electrical section. I see tubing that may fit, but it's meant to hold 8-10 cords, not just one. I see another that is what I want, but it's not flexible (meant to run along a wall, so it was rigid). I was approached by a woman sales associate. Her: Do you need help? Me: Hi. Yes. See I have an issue - my cat is biting through one of my lamp cords. I need something to protect the cord, but this is too big and this is too inelastic. I'd need something about 1/8" diameter... I don't want him biting through any more. Her (deadpan): Kill the cat? Me: Um... what? Her: You should just spray some Windex on it. Me: (thinking) This girl is nuts. She is literally advising me to poison my cat. (speaking) Um. Maybe something like that. Her: What about aluminum tape? Me: That might work if it has the physical consistency of aluminum foil. Does it? Her: Basically. (to colleague) Can you take this guy? I need to run to the back. End scene. I left. Why the heck would anyone go to this place? She told me to kill my cat then tried to get me to POISON HIM. Can you imagine if I was an idiot and thought "yeah. Windex I bet he won't like that!" I recognize (only after reading other Yelp comments..) that the comment that I should kill my cat might have been sarcastic, but the Windex advice was a little too dangerous and sincere. Also, aluminum tape is nothing like aluminum foil as far as feel or noise (e.g. the things that would deter a cat). So that was a test that her knowledge failed. Didn't have what I needed, obnoxious staff, and anti-kitten. 1 star is generous. read more

Wow, I feel a little unqualified to write a review of a hardware store. It's kind of like my boyfriend reviewing Bergdorf Goodman... what the hell does he know?! Nevertheless, I only have kind things to say about True Value. The customer service is good, the key cutting is extremely quick, and I've painlessly rented hand trucks from them a few times. But other than that, this is definitely a hardware store for the handyman. And I am not a handyman. So it's all Greek to me. However, it is pretty handy to have hand trucks and key cutting a few minutes from my home. This is my go-to hardware store and it hasn't failed me yet. read more

Such friendly and knowledgeable customer service! I walked in not expecting them to have Christmas decorations and was greeted by a friendly sales associate who lead me exactly where I needed to go. Every associate whether behind a register or sticking shelves said hello and offered to help. These guys have my business for life! read more

Yet another enjoyable hardware store in the district. This one, however, is a trap! They've got that handy dandy "home wares" section, that just sucks you in looking for a broom and spits you out with place mats, paper towel holders, special gadgets and Damn! forgot the broom!!! In all seriousness, this place has a nice balance between hardware and homeware store. Friendly staff, though selection is slightly limited. You can go for 2X4s and pick up cleaning supplies, too, and maybe even a candle. Holy smokes! read more

When I needed a run-of-the-mill house key copied, my first thought was: big chain hardware store. Surely we would be in and out in five minutes. My boyfriend and I first tried the Home Depot on Rhode Island, but their power was out. Not really their fault. I tried again at a Lowe's in Virginia. I presented them with the key in question only to find that despite their massive selection of everything else, they could not copy this particular type of key because it didn't fit any of the molds they had in stock. My boyfriend and I had to leave the door unlocked every time one of us left the apartment for another week before I could find the time to try again. (You can imagine how safe I felt about my person and my stuff during this period.) Enter True Value. I came in, I presented them with my key, and less than five minutes later I had its twin in my hand. During the intervening time I had a little wander through the aisles and found myriad light bulbs, doorknobs, batteries, and other standard household fix-it fare for reasonable prices. I paid less than $3 for the copy. Lovely place. read more

This isn't a Home Depot. Let's not make the mistake of assuming that every store has every single thing for your home alteration needs. This is a small mom-n-pop-style hardware store that has never let me down. They can meet moderate home needs, selling products like wire clippers, power strips and they also make copies of your keys. This hardware store is conveniently located near Adams Morgan and Dupont Circle. If you're a resident of any nearby neighborhood, this is the place to complete your home-related shopping. read more

Helpful staff. Well arranged, and fun stuff available in housewares section upstairs. My only concern is that I wish the store would switch to only selling humane live mouse traps--or even regular mousetraps--and stop selling the cruel sticky traps that just starve mice to death by getting them stuck. read more

I came in there, like an idiot, looking for anchored screws to hang a floating shelf. The guy (with a pearl type earring): "What kind of wall are you putting this into?" Me: "The kind you need that stud finder for." Guy: "Does it come with screws?" Me: *doesn't realize he's talking to me* Guy: "Does it come with screws?" Me: "Oh..me..I'm sorry. I am acting so spacey." Guy: "It's OK. It doesn't matter how we get there. The end result matters." So he found me my anchors, my screws and some painter's tape. Also they let a dog come in the store and they had treats for her. So that's an extra star. ALSO, they rent drills, just fyi. read more