I really want to give Ace Hardware a glowing review, especially because the staff has been consistently friendly and welcoming every time I've visited. The store itself is always super clean, well-organized, and fully stocked with a great range of options for whatever you might need. Bonus points for parking too even though it's street parking only, I've never had trouble finding a spot! That said, I did run into an issue when I came in to have a key fob copied. Unfortunately, not only was the fob unable to be duplicated, but it was also accidentally deactivated during the process. Since it happened on a Friday evening, I wasn't able to reach my apartment management for a replacement, and ended up being without access for over two weeks. Despite that frustrating experience, I want to emphasize how great the team is overall. Everyone I've interacted with has been kind and helpful, and I truly enjoy shopping at this location. I just hope that, moving forward, there's a bit more caution with items like key fobs to prevent similar issues. read more

OVERALL: the friendliest team ever! All the staff here are kind, smart, and super knowledgeable about the products The store is very clean and organized. The staff is super helpful and knowledgeable. When we went in there asking for something for a specific issue that met certain criteria, they were able to find a product that was perfect. They also have moving supplies and rent dollies. Lots of great plants and paint. Highly recommend over anything you may get from Amazon. read more

I recently had a plumbing issue that I got stuck on. Went to these guys for parts and advice and they were super helpful and friendly. Having a local hardware store with people how know the trades and can point you in the right direction is an invaluable asset to the community'. Keep up the good work guys. :) read more

Called and asked if they have gold soray paint. He said yea and several kinds. Came back again for weather stripping- way too many to even decide how to choose! Someone tried to help me :) This place is deceiving. It looks small but goes on and on and has a lot. Highly recommend. read more

Twins Ace - Hardware Stores Near Me - Arlington, Virginia

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This was my first time finding out that there is an Ace Hardware store in Arlington, VA! Very pleasantly surprised. I had lots on my list to buy, and most of which this spot provided. However, with such little time until closing, I couldn't meander and enjoy the variety. I had to narrow down and look exactly what I was looking for: - key duplication - swag hooks - command tape I got everything that I needed, though I wish I was able to buy another plant! They have a lovely variety especially now that it's summer time. My partner and I also tried the random Denver Chocolate near the register (Hammond's) and it was the best random chocolate we ever bought! A nice balance of sweet, salty, and novelty. Definitely will be back for plants and Hammond's chocolate! read more

Twins Ace - Hooks - Hardware Stores Near Me - Arlington, Virginia

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The staff is always super attentive and helpful. There's a great variety of items and everything I've bought there has been high quality.

Why is it great to have a hardware store in a walkable location? I'm glad you asked. The other day, my kitchen lights crapped out, so I rushed to the Ace to get replacement bulbs before the store closed. I thought I got the right voltage and size, but when I got home, I found out that I got the wrong size bulbs. I went back the next day and explained the situation and they were really cool about me exchanging bulbs. The gentleman at the counter was very friendly and gave me my refund for the difference in price in a matter of minutes. I've been going here since the place opened and they have never let me down. When I had a question about an item, the staff, whomever was working, was always knowledgeable and helpful with recommendations that saved me time, money and grief. read more

Awesome service and location. Really great team at the store. Someone actually helped me find screws, which I didn't expect. 5/5

I have been using Twins Ace Hardware for several years. The people at this store genuinely care about process, product, knowledge, and outcomes. How much do I appreciate this place? Let's unpack the top 10 reasons. 1. They want you to understand your potential purchase and how it fits your objectives, budget, and timing. 2. They provide four suggestions when you only thought to ask about one option. 3. They deliver things to your car in the nearby parking lot when it is clear your purchases are heavy or prohibitively challenging to carry. 4. They pick up the phone at Every. Hour. Of. The. Day. 5. The store is always well stocked, immaculately clean, and easy to navigate. 6. The colleagues here use what they sell; they are quick to laugh and are full of good humor. 7. They want you to get the deal if it is available and relevant. 8. Did I mention you can ask about anything, and they know EXACTLY which aisle to find it? 9. If they somehow need to learn where the product is, they will walk the store with you until you find that exact product, in the right size, in the best quantity, and at the price you can accept. 10. They are kind to everyone: the people who could build a house, the people who do not even own a screwdriver, the young kids experimenting with materials; the busy professional who needs precisely one thing in five minutes; the new homeowners with a million questions; and the random passerby who thinks the plants are cool. If this place had a fan club, I would be a member. I will settle for writing this review. read more

I've shopped here before many times. Today, I stopped by with a Benjamin Moore paint issue, and the manager was very helpful. Great customer service here! Will be back! read more

I needed supplies to sand/stain a wood island I was sprucing up, as well as a couple of Benjamin Moore paint cards. After seeing on Yelp that pets were allowed, I went in with the Beloved Goldendoodle and Jeff helped me with everything I needed (and I had several questions because I had never stained anything before). They had everything on my list AND there was a tasty treat at the counter for my fluffiest friend. Thanks again!! read more

I crawled on the floor of the plumbing department without any assistance looking for my faucet stem and after seeing on here that parking is validated for $20 purchases and up I spent roughly $40. Zachary refused to validate my parking. I would not shop at this store again. read more

I love this Ace Hardware!!! The staff is great--they absolutely know everything and are always super kind and patient. Shout out to Mr. Bill!! He's the best read more

I absolutely love Twins Ace!! They have everything you need and they have excellent customer service. They have all the hardware items you could need but they also have things like cleaning supplies and grilling supplies. They have a miscellaneous gift section as well. I've been there several times to have balloons blown up and that was a very useful service. The people working there are very well-versed in their inventory. I want to give a special shout out to Jeff, who is super friendly and helpful!! read more

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Staff were so, so friendly. Immediately greeted when I entered the store. Very knowledgeable and answered all my questions. Such a great experience! read more

I purchased a large mirror that came with the incorrect screw size and it's been challenging trying to find the correct size to fit the mirrors hardware. I came in on Thursday (02/29/24) and again today (03/03/24). Will helped me on Thursday and while the screws didn't fit, he was wonderful. Today Bill helped me out and I can't say enough good things about him. I haven't tried the screws out yet but either way, their assistance was greatly appreciated and very helpful. read more

Have always received excellent customer service at Twins Ace Hardware, on Clarendon Blvd. in Arlington, whether shopping for paint, replacement batteries for car keys, a barbecue grill, air filters, light bulbs, cleaning supplies, you name it. The store is well organized, clean and well lit. You're greeted upon arrival. Check-out is fast and efficient. Ace Rewards members regularly receive coupons in the mail. The staff is obviously well trained, and take customer service seriously. It's nice to have a neighborhood hardware store that's always a pleasant experience. read more

Super helpful staff at your beck and call! Ok, kidding aside, I really appreciated the help I got from the staff here. They were all in point, quick and answered my questions. No searching someone. I had a project I needed help with that I felt was pretty rad. I found out it would take more time, blood and sweat than originally anticipated. Syreena swooped in and saved me along with her manager. Yay! Everybody can get their personal Herat this ACE. One of the positive first impressions was the happy and healthy plants on sale inside the entrance. This is always a good sign because people that care about their planes care about all kinds of stuff. read more

Best customer service. Multiple staff members asked if they could help me (but not in an annoying way) and were just in general, friendly and nice. The store is clean and well organized. I l read more

Great store, just not easy to park for contractors like me... all ACE hardware stores are awesome, you always get someone to help you! Just ask and they are all connected to each other. I wish Home Depot learn from ACE business model! read more

My husband and I came to Twins Ace Hardware this past Monday. We don't have a lot of options for hardware stores super close to us, so we're lucky this one is great! Although they don't have a full selection of items, they still have plenty of items that you may need from a quick stop to the hardware store. When we arrived to the store, we were immediately greeted and asked if there was anything they could help us find. We were looking for furniture sliders, and we were pointed in the right direction. We found what we needed quickly and were ready to go! If you need something small in a pinch, the Twins Ace Hardware in Clarendon is a great option! However, if you're looking for something for a more complex project or need a lot of options and variety, you may be better off going to a location that has more space and a larger store in general. read more

This is the best most friendly hardware store I've ever been in, hands down, pencils up, get down get down, up up and away, down down down... to the bottom of the valley. That last one's a Cher reference... cause of course it is. So... originally I went in asking about water pressure in the shower. Not only was the woman who helped me knowledgeable on the shower-heads they offered, she stuck with me and took me anywhere and everywhere I needed to go in the store. She even pointed towards the restroom when I needed it, and kindly took my shopping basket to the front of the store so I didn't have to lug it around. I mean... first experience was great. And guess what... it was not a fluke. I went back and the second experience matched if not exceeded the first. The woman who helped me this time was just SO kind, helped me find some stripper... (paint stripper, get you mind out of the gutter), a scraper, took a look for a few other things. Honestly, going into this hardware store... it's almost like you get a personal shopper that goes with you. Finding certain nails and screws can be difficult. I don't think I even have to mention how daunting it is going into Home Depot and looking for the literal needle in the haystack. Except the needle is still the size of a needle, and the haystack is a mega warehouse. Everything about this hardware store makes me happy, and the customer service is just outrageously good. read more

My favorite hardware store by a mile!!! Have gone frequently since they opened and am grateful for their expertise + friendly customer service. Today it was for advice on how and what materials to purchase to replace my bathroom shower head; they were thorough with the explanation and picked out all the materials I needed. Regarding parking, there is street toll and a pay garage around the corner (recommend former for cost savings although was told there are off/free times during evenings). read more

This store is a great little gem. 1) very friendly & helpful staff - just about everyone in the store pointed me in the right direction or helped me with something during a recent visit. I was pointed to the right aisle upon walking in, assisted in finding the wing nuts I needed in a specific size, as well as a few other items, and when I there was one person in front of me, another staffer came over to ring me up so I didn't wait long. I am deeply impressed with the customer service skills of all four people I interacted with earlier today, and wanted to commend the team and management for that. 2) variety: for it's size and location, very impressive variety, efficient layout, and well labelled aisles. 3) fair prices 4) parking nearby read more

Has a good selection of hardware things, and is one of the few places in the general Courthouse/Clarendon area that you can find sports cards and Pokémon cards. Not too shabby! read more

These guys are so nice and they have everything I need, all of the time. I do not live in the area and actually drive to Twins from DC because I like their service. They seem to have way too many people working there, and ALL of them are super helpful. In fact, I find it easy to call ahead, get the products I need pulled by a team member, and then show up to make the purchase. I'm in an out in a flash and it's just so easy and, honestly, fun to stop by this hardware store. The service is top notch! The location is easy to access and there is usually ample street parking within a block of the store. This store is pet friendly and while I find that kind of annoying, it's probably nice for people who just can't leave their pet at home. I feel like I should bring my cat just to say that I did it. Mostly I always feel like these people are just so easy going. Today I asked for a product they didn't have and they ordered it on the spot. I told them I wasn't really in need of the product, that they didn't need to stock it for me, but they just wanted to have it because they like it, too. I mean, that's caring about your community right there. read more

This location isn't where I would schlepp to but I was in the area. There are lots and lots of items in this store. It is a bit crowded, however you have a lot of inventory to choose from. I was on a mouse cancelation mission. I found lots of items to help meet my goals, but I already have an item to return. In my haste to waste....a tiny rodent, I bought traps that are too complicated. We had issues previously where it wasn't easy to reset the trap. I don't want to deal with that again. The wooden traps don't always work. There are cute gadgets all around the register area. If you need to buy a gift for someone that isn't "hardware" related, you could also find it here. I appreciate the Ace Hardware stores in DC & Takoma Park (different owner than this location) because the employees are attentive. When I walk in at the DC (or Takoma Park) location, I am quickly greeted and escorted to whatever item I am looking for. At this location, the employee quickly pointed to the area and that was it. Bonus points for having a water bowl outside for visiting dogs. Double bonus points for the water bowl outside. read more

Definitely the neighborhood store with super friendly and helpful staff. They're always fully stocked too. It's small but I never had issues finding what I need. Even during the great toilet paper shortage they always had some. Even now they have all the pandemic essentials on hand such as masks (KN95, surgical, cotton), gloves, hand sanitizers, cleaning wipes etc.. Need something else for your home for some projects or to fix things, plants or maybe some party supplies? Then ACE is there for you. They even have the helium tank to fill up the balloons. Another added bonus is the treats they have for pups. My dog literally drags me here and would wait in line at the register to get her treat. They also have a section for pet stuff and sells the Taste of the Wild kibble brand. read more

Twins Ace - Always fully stocked with pandemic eseentials - Hardware Stores Near Me - Arlington, Virginia

This place has the kind of service to put a smile on your face after you have undoubtedly suffered enough indifference and blase customer service at the big stores of Home Depot and Lowes (that is, if you can find anyone at all to help you or discuss your project's needs with you). I have found immediate responsiveness, excellent service by the staff, and a smile and positive energy every time I have gone in. I had keys made, air filters bought, odd items that I need in my life living in a condo in the area. The store is a boon to this yuppy neighborhood in an expensive yet, rather impersonal, metropolitan area, to have the luxury of a store that would seem to be at home in a small town main street. The closest alternative is Cherrydale Hardware, another beautiful little hardware store down Lee Highway. read more

I love to find a reason to come here. The ppl that work here are unbelievably helpful, knowledgeable, and professional. The store is well organised and always clean. Street or garage parking is available. It's smaller than a Lowe's or Home depot, and that allows for a less chaotic and more 1:1 shopping experience with help, if it's desired. read more

Twins Ace - Entrance from Clarendon Blvd. - Hardware Stores Near Me - Arlington, Virginia

I'm so glad they opened a hardware store in the Court House area near my home. The tool shops options in this area have previously been lacking. The closest home goods store is about 20 mins away in Seven Corner's. This, however, is a minute's stroll away from the Court House metro; and they have everything you need! From utility tools, wiring, pipes, shovels, rakes, a full selection of Benjamin Moore and other paints, gardening supplies, BBQ and cooking ware, nuts + bolts, fans and vacuums and even softer home goods like candles, random knick knacks, toys and more. I don't know how they stuff so many supplies and tools in such a compact space! It's impressive. I came here to get a duplicate key copy for my apartment, which uses an older style of the Y-key. I initially tried to go to Home Depot to get a copy (and then to bunch of other stores), and not one of them sold this style of key! What are the chances? Not even the usually dependable Home Depot. Ace Hardware comes to save the day with a binder full of keys! Ow owww! Thank the hardware gods! The staff here was very friendly and patient, too. read more

I frequented this place in the summer/early Fall after finding dismal house plant selections at Home Depot and Lowes. I was shocked at the number and quality of plants stocked at this Ace location, and it has since become my go-to. Service is always friendly, and employees are knowledgeable and happy to help. On a separate note, we went through multiple paint samples at Home Depot for our bathroom reno but ultimately ended up with a Benjamin Moore color from Ace - the quality is high, and we received excellent recommendations and service from the employee manning the paint counter. We got the paint on a promotion, so keep your eyes peeled for deals! read more

This hardware store and the staff are fabulous. I am always greeted with a "hello and how can I help," giving me a feeling that I have come to the right place. They truly care about their customers and every employee is very well versed in their products and what I may need for a special project. They have a little bit of everything! They are always well stocked with new high quality house plants, herbs, hanging baskets that are extremely healthy. This place and especially the staff are a gem in the community. read more

Spectacular customer service. Every employee is extremely friendly and will be quick to offer assistance. They have everything you would expect and probably more from a hardware store or this size and prices are very reasonable. read more

Super impressed by this not so little gem! They had exactly what I needed and the staff was very friendly, knowledgeable, and helpful. They noticed I got a little lost looking for picture frame hangers and 2 associates came over to assist me. I'll be honest customer service and kind staff are extremely important to me, you may think you'll get a better selection or lower prices at a big box( I did I'm new to the area)... but you wont... and you will NOT get this customer service elsewhere! Definitely check out the selection here before stopping elsewhere! Kudos to the staff, yes you guys are awesome ;-) read more

Twins Ace - Hardware Stores Near Me - Arlington, Virginia

The staff is overly friendly and extremely knowledgeable. Every time I come here they know exactly where to find what I am looking for and provide excellent recommendations. Bonus points for a bunch of cool stuff that's in the impulse purchase space. Thank you for being dog friendly and giving my dog treats! This is a big factor in where I decide to go shop. read more

Friendly staff and great service every time. Got a can of Benjamin Moore paint! In and out real quick! They have a nice collection of small house plants too. read more

The staff here is the absolute best. They are so kind, always in a great mood, helped me take things to the car. I lost my keys and had no idea I left them inside. He came out with them. Thank you for great service and all the things I need for my business! read more

Last August I ordered a grill from them and I was blown away by the price but the service - delivering it fully assembled and gorgeous! I had occasion to run into there today and the people are exceptionally friendly and helpful! I love these guys and they help you to find what you need and help you find solutions to your problems. read more

This store has the nicest staff and are super helpful. Jeff (the owner) answered the phone when I called about locks. He confirmed they can rekey (much cheaper than a locksmith!) and he gave me some other helpful recommendations. They rekeyed my locks on the timeframe they promised. I also picked up a couple other items - this store is bigger than it looks and has pretty much everything you need! Highly recommend shopping here. read more