Just bought a grill from them online. So awesome so easy. They built it, they delivered it, they took my 20 year old beast of a grill away. They even called me just to make sure that the type of fuel system I bought was exactly what I wanted (Nat. gas) because sometimes people accidentally pick the wrong one. Who does this?? its so thoughtful. Everyone was friendly. Josh- the delivery man who was able to handle these grills as a one -man - operation in and out of the truck was friendly, helpful. and competent despite having to deliver a lot of grills on a holiday weekend in 95 degree heat (at 10 am). Thank you ACE. read more

The people at this hardware store are the friendliest, most helpful, and knowledgeable hardware people in town! Value? Yes that too. I came in looking for spray paint to cover windows in the garage. They steered me in the right direction and gave advise about different options. This never would have happened at a Home Depot. read more

The store is great. The young woman at the cashier's desk wasn't. maybe if you don't like your job, get a different one. Or change your attitude? Why can't anyone even say PLEASE or THANK YOU any more, is it really difficult. She had a horrible attitude, doesn't do the store any favors, pay a better wage and get better staff maybe who don't hate working there? read more

I've come here repeatedly for a few projects and DIY fixes. The staff are super friendly and helpful. I've gone for several paint purchases, and they've walked me through the different paint options and what I might want/need. They've also got a great selection of items for simple apartment fixes. I will say, there are a few (limited) items that have found that are at a slightly higher price compared to target next door. So just a note to do some price comparisons for simple items (like picture hanger nails). Overall, very happy with my experiences here. read more

When you're in this part of town, you really have limmited options when it comes to hardware stores. This store is the only show in town, even when it comes to something as simple as a box of nails. I came here yesterday, and thankfullynthey were still open late afternoon. We recently had our house painted, and we have been in the process of installing closet shelves. However unbenounced to me, my little one was playing around with the small box of screws and he apprently.misplaced them. That was my motivation to come to this hardware store. I needed a specific size screw so we could finish the jib of installing the shelves,and finally move on with our lives. The employee who helped me was understanding, and he directed me to the exact place where I needed to go to find the screws. read more

Tenleytown Ace Hardware - Hardware Stores Near Me - Washington, DC, District of Columbia

I am glad this Ace Hardware is here. I remember this location from two decades ago, when it had a Sears department store, once a colossus of retail, before they built luxury condos atop the retail. The Ace has parking and is right at a Metro stop. It could not be more convenient. With that in mind, I will add this is not a giant store. I have not performed a scientific survey, and I have seen neighborhood places with the Ace brand that are even tinier. But this outlet is on the small side. The best means to think of it is as a bonus to the Target with which it is co located. We had keys made last time we stopped in. So consider it highly convenient for that sort of thing. read more

The store is very crowded both with merchandise and with people. The prices for live plants seemed much higher than what I would expect to pay, and there is no logical organization to the plants, some scattered here, others scattered in odd nooks hard to get to. It's not an enjoyable experience to shop. Also, evidently pets are allowed in the store, which is no issue for me, but large dogs + small cramped space + plants all along the floor does not sound wise to me. I would not return. read more

What an odd location! We came here on foot, so you need to enter on Wisconsin at the Target/Container Store entrance. Take the escalator down, then go into the parking garage. Yes, strange, I know. Turn right once in the garage and then you'll see the entrance. Lots of items pack a punch in this still small-ish store. Three stars only because they didn't have either thing we needed--we were looking for a fan since our HVAC had broken and it was taking days to figure out the problem. But they only had heater fans. And we were looking for herb and lavender seeds. The seed selection was sparse except for vegetables. This isn't our neighborhood Ace, we just happened to be in the area running other errands, so I think we will stick to our own neighborhood next time. read more

Went in recently to replace a small chandelier bulb and took it with me to make sure I got the correct size. I asked the clerk where could I find it, and he said "over there" and pointed to two aisles away, and went back to chitchatting with the other clerks at the cash register - very slow day. No offer to help. Couldn't find it and left, and no one looked over, just kept chitchatting away. I'll check out the Ace in Takoma Park as those folks are always friendly and very helpful. The ones at the Ace in Tenleytown just couldn't be bothered - what a waste of time. read more

I called and asked if they had a 32 ft ladder for rent and they said yes but when I arrived they did not have the ladder. The store is a convenient service to have around if you need random items and tools but If you call ahead be careful so you don't waste your morning like I did. read more

Items on the shelf charged a different price at the register?! Really? That's what the latest cashier thinks. On the shelf and the item: $19.99. Also on the item $37.99. I explained there a discrepancy and their cavalier attitude prompted me to say someone else is going to demand these at the $19.99 posted price. "That's not how it works." He says. Really? How's your manager and the DC attorney Geisel about this false advertised price? read more

Ace Hardware is excellent, with friendly and helpful employees. However, their water fountains have been non-operational for awhile, and it's misleading and frustrating for thirsty customers. Either fix them or remove. This is a hardware store - you mean you can't fix drinking fountains that don't work? Looking forward to amending my review later. read more

Tenleytown Ace Hardware - Hardware Stores Near Me - Washington, DC, District of Columbia

Extremely satisfied with my purchase at Ace Hardware this last weekend. I went in for an Allen wrench set to finish s putting a table set together, and Jacob sprang into action the moment I walked through the doors. Asked me how he could help, immediately showed me to the correct aisle, and found a plethora of different options and gave informed recommendations on the different multitool sets. Left satisfied and felt treated like a human being - thanks to the team there, Jacob especially, I will DEFINITELY be coming back for all of my home improvement needs! read more

I was leaving the adjacent Target store when I stopped into here. The Tenleytown Target and Ace hardware share a parking garage. I was looking for ice melt or rock salt. It had been in short supply the last couple days due to some heavy snow on Sunday evening and a little bit more snow a few days later. The small Target store was out of it. I walked into the Ace store expecting that if located the price was going to be higher. Instead I saw a limited variety of ice melt product across from the entrance. There was a bag for only $6.99 and some other winter weather home and car accessories. There was even a jug of pet friendly ice melt product that was a little more pricey. This Ace store is smaller but has a lot of the Ace items you have come to expect especially for the spring. It was busy with customers checking out and coming and going the whole time. Until next time be kind to each other. #acehardware @yelpdc #icemelt #rocksalt #springtime read more

Tenleytown Ace Hardware - Bags of #rocksalt & pet friendly jugs of #rocksalt #acehardware @yelpdc #beprepared #winter - Hardware Stores Near Me - Washington, DC, District of Columbia

Oh, Ace I had such high hopes for you. You had the potential to be one of Tenleytown's treasures. Unfortunately, you are a disappointment. In a word, you are a mess. Enough aisles are littered with clutter that it is dangerous. Some employees are knowledgeable; others, not so much. Prices are generally higher than big box stores, but hey thats understandable since you pay for convenience. Looking forward to the day when I see some improvement and appreciate your presence. read more

Shout out to Ace Tenleytown for outstanding customer service -- I came in to buy 1" x 1" lumber, which they had only in 10 foot lengths. I couldn't fit that in my car, so asked them to cut it for me. He asked how what length I needed, I told him I actually needed lots of pieces 11 3/4" and 17" lengths. He offered to cut them for me -- 43 cuts, at no charge! And then -- bonus! when I lost my parking ticket he went to to the exit to let me out. I was delighted at the amazing service -- recommend them highly! read more

I went back here to get my ceiling paint tinted. I must admit that this time around, the service was 100% better. Someone greeted me at the door and the guy taking care of the paint was knowledgeable and answering my questions. However, when I was getting my paint tinted, he noticed that the prior salesman sold me the incorrect base # for one of the cans. That kind of sucked that the prior saleman had done that. I can't give this place more than 3 stars since my service here has been quite different both times. read more

My neighborhood Ace Hardware AND one of the best locations in my opinion...very knowledgeable staff, organized store, and easy parking:)

Every time I shop here I grow to like this Ace more and more. The staff is always helpful and nice. There is free parking validation and I almost always get a spot by the door. Prices are good. Selection is too. I hear the store is employee owned. That makes a difference. read more

Great store. Staff was very helpful and kind. I will return. The manager on duty needs to be promoted. She has great interpersonal skills.

Much improved selection for hardware and garden supplies over the past few years. They don't yet have many staff with the level of expertise you will find at Strosniders in Bethesda, but the folks there are generally competent and courteous. read more

Great place to find items for projects. Here visiting my daughter and was immediately given a "to do" list. This was the place I came. Once I found the entrance in the parking garage the staff greeted me when I walked in. I told him what I was looking for and what I was fixing and he had some better recommendation for me. Felt very much like the ACE back home. I am sure I will get more "to do" items and will be back. read more

Ace of Base...ments This is my go-to hardware store since I'm a Tenley Townie! Besides, They had all the parts needed to convert a 10-gallon Igloo cooler into a beer-making mash tun. That's saying something. You recall those "Survey of Western Literature" Norton anthologies (when you were actually awake in class)? That's a decent desription of this Ace. It has a little of everything, but not a lot of anything. Didn't Abe Lincoln say something like "You can sell all your nuts and bolts sometimes, and some of your washers all of the time...."? Maybe I'm misremembering. The highlights of this Ace are that they have quick supplies for clogged toilets and other minor plumbing emergencies, enough garden supplies for most jobs (including mulch and topsoil), vacuums, and just enough electrical parts to get you in trouble. Don't come here to buy in bulk for renovation. Come here for the proper diet and nutrition needed for an old house to keep operating without major problems. The pimple-sporting high-school help here is unfailingly polite and willing to search for what you need. They'll haul mulch bags to your car, cut tubing to length, dig up stainless steel #4 washers, and look successfully nonplussed when you ask for a 3/4 inch flared copper barb for your brewhouse. All in all, I'd rather schlep here than anywhere for the basics of daily living in an old house. read more

Great things about this store: 1. Location: right below Best Buy at Tenleytown. If you take the metro you barely have to leave the station (exit West side). 2. Customer service: I'm no carpenter, but there were plenty of sales reps around all asking if I needed help. I explained my issue, showed them what tools I was working with, and they knew exactly what I should do and which products I needed. Also, everyone knew exactly where I should go for which products (wish CVS could do that!). Finally, all the cash registers were open. I was in and out in about 5 minutes. I'll definitely go back if I need to make home repairs again! read more

This place has the best customer service ever. They greet you right when you come in and ask to help you find what you are looking for. I needed help and they pointed me the right aisle and recommended item selections for me. It really helped because I was in a rush and I did not want to spend forever in the store. On several occasions I been here to get a few odds and ends for my apartment, and I don't have to spend a decade skimming the aisles. Everything is neatly arranged and it just has a good neighborhood hardware store feel. I also had my keys made here and it was higher priced than a regular mom-and-pop hardware store back home. The service is excellent, but they need help with line control. I was there when they only had one register open until someone else jumped on board to help. They ask you if you want to open a hardware card which I don't, but don't ask twice like some other places... ahem Victoria's Secret. I don't like feeling pressured to open a card when I am rarely there, but if I was a craftswoman then I might consider it. read more

The customer service at this store is great. We just moved and needed to make copies of our keys. We went in on Thursday and had copies made, only to find out they didn't work. On Friday we went back and a manager personally helped us in having our replacement keys made. She told us if we had anymore problems then to just come back and they'd make us another copy, but this time the keys were perfect. I've also come in with very vague descriptions of things I need (a bed part that went missing from my Ikea bed and I didn't have a picture, just what I knew it looked like),and gotten help. The guy helping me knew exactly what I was talking about and found it for me in just a few minutes. read more

Amazing little hidden gem for DC. I have lived here for 3 years and never noticed it. Instead I was hitting small hardware stores and having to order most gear online, which is not preferable with physical product or mechanical parts. No need for that anymore, this place has most everything you need, will get it if they don't and best (and most important) of all, incredibly helpful, bright and friendly staff. The latter is huge. I am a DIYer and fixaholic but not a professional. I have questions the internet just isn't set up to answer (sometimes simple and silly but it's nice to have a person explaining the differences than reading 90 random reviews by people you don't know and could be "bots" hawking competing products for all you know). These guys hit the mark dead-on. The place was crawling with staff, I did not feel like I was bothering anybody (DC'ers know the dreadful feeling when people in the store supposedly there for service make is seem like you're asking too much of them, e.g. Columbia Heights Best Buy), plenty of folks always asking if I needed anything, leaving me alone when I didn't but slowly and clearly explaining when I did. I can't say enough about them. Awesome. Heading there today and am looking forward to it. Finding this little gem will help me finish tons of projects I just didn't have the McMaster Carr bandwith for (definitely best online hardware store but lot's to go through alone) or just thought I would not find good help in DC. Apparently same family owns a bunch in DC, so thanks to you and the staff! read more

I don't know much about hardware - so I always feel out of place in any hardware store (especially Home Depot - but that's another story for another day...). Any time I've come here, someone has always helped me find the things I needed and made sure I understood what to do/how to use them. Bonus for being conveniently located by the metro - downstairs from Best Buy and the Container Store. read more

It's no Hechingers, but the Tenley Town Ace is worth three stars. It's metro accessible and has a little bit of everything. I'm not sure if this is PC or not, but it often appears to be staffed by local high school kids, so I was not expecting great service, but they have been very nice and proactive in asking me if I need help finding anything. It's not a huge store, but slightly larger than the neighborhood places you find around town, so you may find things others don't have the room to stock and avoid a trip to the burbs. Store is located in the garage below the Best Buy and Container Store. I have found myself heading upstairs to the CS when I can't find things at Ace. read more

For $25 you can rent a steam cleaner for 24 hours. This will save you hundreds of dollars if you want to clean carpets in your home or apartment. You will not believe how disgusting you are until you use one of these things. (I think they have them at Home Depots too, I think they're called 'Rug Doctors'.) All the paint colors in the world, great prices. Something like $11 a quart for semi-glossy, and now my walls look bright and great. How to get there: Go into the big building at the Tenleytown stop that houses the Best Buy and Container Store, find a down escalator, take it down to the underground parking garage. The main entrance is from the parking garage, the whole store is underground. Young and funny staff, good attitudes. I wish they had plants and better selections for lamps. read more

Awesome service..within a minute of walking in that door, someone will ask you if you need help. I went in to buy a $10-$20 air filter I walked out with a $4 one after I was advised quoting studies that unless I had allergies, I would be better off with the cheaper air filter. Imagine that, not trying to upsell you...now that's service! Only downside is that this is a relatively small store and is sometimes out of the exact item I want. read more

I wanted to post this review mainly because of an experience yesterday involving one of their young staff members named Justin, who deserves some kind of award for customer service over and beyond the call of duty. One simply does not often see, these days, people as helpful as Justin was to me and my wife. Because of some leg problems, I am using a walker, and the particular one I'm using has two wheels in front but in back two feet onto which we had put some plastic "ski-type" sliders. At some point the day before yesterday one of the sliders broke, with the "ski" part lost but the part of the shaft that is embedded in the walker leg still inside, and wedged so tightly that nothing my wife could do, either to pry it out or to get it out by any other means, worked. And there was no way a new slider could be put into that leg of the walker without removing that piece of tough, thick plastic. We went into this hardware store hoping that we might be able to get some type of tool that could get this piece out. When my wife asked the store clerk about this, he said, "Let me take a look at it," and proceeded, first to try to pry it out or saw it with a sort of Swiss-Army-knife type of tool he had in his pocket, and then he went into the stock and got a power drill, which finally did the job. He made no sale in this interaction, but made me very happy. That is, as I said, customer service over and beyond the call of duty. read more

This place has saved my life on many an occasion. I'm used to wandering aisles aimlessly when I enter a store, but every time I come into this one, someone greets me and lets me know exactly where to find what I'm looking for. The prices are great, too! Everyone here seems like they really like to work here, which is refreshing. My only criticism is that it isn't closer to where I live! read more

I went into Ace because my car key fob broke in half. Mr. Laurence Horne helped me find the right key fob but they didn't have it in stock so he helped me repair my existing fob. So so sweet and so helpful!! I walked out only having spent $11 and my key works perfectly!! I will definitely come back. Best experience at a hardware store ever! read more

Despite multiple visits to The Container Store which is directly above this Ace, I had never been here. However I swung by the Ace the other day. Pros: On-site parking in underground garage, parking validation, also next door to metro; super-helpful people and lots of them; large selection of items; good return policy Cons: Not much really, hmmm. very small check-out area may cause a line to purchase. Oh and no cell reception so if you need to look up something (I had to check the bulb I needed for a lamp), you may go out of the store and upstairs to the street level. I picked up citronella candles, lightbulbs, screening, wd-40 and a host of other things I needed. I had at least 3 different employees ask me if I needed any help. I didn't at the time, but a few minutes later I did need help and there was no shortage of it. Everyone was polite and friendly. I went back the next day to return some things and I had the same experience - friendly helpful people with no hassle about the returns. Totally recommend! read more

I came here and got terrific customer service from Shane. The store seemed to have a lot of knowledgeable employees available to help. They had everything we needed, and it's a very convenient location outside the Tenley metro station. read more

I don't give out too many 5-star ratings, but this place deserves it. When working in retail, customer service is of utmost importance, sometimes even higher ranked than pricing. Ace Hardware delivers on this in such a way that I believe it's the friendliest, most useful, best hardware store here in D.C. I've never left here without feeling able to successfully finish that project at home. The hardest thing to deal with about Ace Hardware is simply finding it. But don't worry, I got you covered. First off it's right next to the metro - the west side of Tenleytown AU metro station. You walk out that station and go into the building direclt in front of you. Take the escalators to the right so you're downstairs and walk out to the parking garage. Make a right and voila - Ace Hardware ready for your every need (in hardware at least!) I'd say the only other thing is that the place is pretty tight - not too much space, but having the help of great staff you'll easily find what you're looking for. Oh - one cool thing I just did this weekend was find out you can rent drills here. Only $10 for 24 hours. Go get something done! read more

Best hardware store in DC. Whenever I go into a DC retail store, the service I get is either borderline harassment by the staff trying to persuade me into buying something or just plain neglect. Not at Tenleytown's Ace Hardware. The staff isn't too pushy yet always helpful. I love how they have a variety of products with a whole range of prices to suit everyone's budget. read more

I love this place. It has everything you need for reasonable prices. The staff is really friendly and helpful. The only downside is it can be really busy on the weekends, but that's only because it's so great! read more

I LOVE this place. I am a perpetual do-it-yourselfer living in a 90 year old building. I am in here at least once a week for something. The store is tiny compared to big box stores, but it is an absolute model of how to stock a small store optimally - wish they could teach that to the drug stores, convenience markets, and grocery stores, all of whom are in a race to see how few things they can stock. I usually find what I am looking for and it is extremely convenient by Metro or even driving (free parking). Staff are friendly and helpful. read more