I was on a weeklong odyssey to get keys cut. Other hardware stores, ace or otherwise, either…read morerefused to cut my difficult key or couldn't make a copy that would work. "Slim" here made a working copy which then could be copied again, some of which worked. I don't know why this key was so meddlesome but the employees here took on a difficult task and helped me out until it was complete. Customer service is what makes a hardware store, so I can confidently say, having been to about a dozen of them over the last 13 years, this is the best in the area.

A wonderful experience!…read more Was headed to meet friends and stopped by to get some paint supplies, screws, and a few other things I needed. Incredible service from each and every employee, including giving me a price discount I didn't know was running. I do a fair amount of DIY stuff, normally going to Home Depot or Lowes. Needless to say, I'll be coming here more often. Love the hometown feel!

Items in the store are marked up significantly, likely because of the pricey rent on 14th St and…read morebecause they can overcharge folks who live on that street who pay $2500/month for studio apartments. The employee at the front of the store was sharp and unfriendly and asked in a gruff tone how he could help us, as if we were bothering him.

5 stars for Marvin upstairs in the hardware department…read more Each time I visit looking for a solution, part or piece of hardware, Marvin always delivers! The store overall is very well stocked and prices seem reasonable. I'm a fan of Marvin's Hardware...um, I mean Logan Hardware, lol. 5 stars

The service is amazing. My Subaru key fob battery was very low, but the Gods were kind enough to…read moreallow me to drive from Poolesville where I had been, to Strosniders in Bethesda, Unfortunately, the folks I called first at ASAP Locksmith were MIA, after 2 calls, and telling me to keep my phone close because someone would be calling me immediately. Stosniders in Bethesda was so welcoming. It is simply their culture. They are happy and totally professional. The total for a battery replacement charge, $5, plus the 2 pk I purchased, came to, $15.59. Money well spent!

Sadly, after coming here for so many years - ever since it opened (we were there on opening day),…read morewe are saying "no mas" to the Kensington store. Why? Most would say high prices - but there is a convenience factor, and a safety factor (no sketchy characters in the parking lot - are you paying attention, Home Depot Aspen Hill?), and most importantly, the regular dollars-off coupons, which make the higher prices somewhat more palatable. So lets explore for a moment. Wouldn't you think that after so many years of coming here 2-3 times a week on average (sometimes more, sometimes less), at least someone there - one, maybe more - would recognize us? But it never fails. No hello, no "nice to see you," nothing. Instead, it never fails - one particular cashier NEVER fails to ask, "are you an Ace Rewards member?" Well, let's see - I was here yesterday, and the day before, and the day before that ... and you asked the same question - and I'm wearing the same paint-stained t-shirt - and I just handed you one of your coupons (which are for members only) - so, what do you think? So irritating. But, not the end of the world ... until the final straw. First, I'm in the nuts-and-bolts, serve-yourself isle - been there at least 100 times - and the same fellow (older) walks up and says, "so, do you know how to count up your items and mark them down?" Yes, old timer, I think I can handle that - let me see - four bolts, four washers, four nuts - yup, got it!! Again, not the end of the world - but really, how many times does this guy have to see me ... okay, never mind. Got what I needed and head to the checkout - I have lots and lots of items, about $100 in total. I avoid the "are you an Ace Rewards member" fellow and head to the other cashier. No hello, how are you, etc. She rings up the items and I put down my $10 off coupon - and she says, "that coupon won't work." Her logic - one of the items (and I have many) is "already discounted" by one dollar. So I say, okay, take that item and charge it separately ... she struggles with that a bit, and I still have over $50 and therefore, $10 off. And she says, "that coupon isn't valid because these items aren't discountable." So I say, "which items - all but one are Ace branded items - and where does it say on the back of the coupon that any one specific items here is not discountable?" Of course, the coupon says nothing of the sort - just some vague boilerplate language. After some further back-and-forth, she clearly is incapable of explaining her reasoning and clearly is making up the rules as she goes along. So I say, "tell you what - no sale - and tell the manager that you caused a no-sale of $100 of goods, over made-up rules that you can't explain." Remember, this is over a $10 coupon, which is a 10% discount off already inflated prices. (I also had the lesser $5 off $35 coupon, but - no deal!). I end up going to the big box store (Lowes Gaithersburg) and getting the same items, for much less money than what I would have spent, even if she had granted the discount. In a nutshell - what should be a friendly, local hardware store, where maybe not everyone knows your name but hopefully someone does, is nothing of the sort. Just a high-priced, limited-inventory place that I will avoid - and that, after spending thousands and thousands of dollars at this store over the years. We were so glad when it opened, replacing Hardware City - which was the world's WORST hardware store. But, we suppose the ghosts of poor customer service and overpriced items have not abandoned the building. So - Beetlejuice, Beetlejuice, Beetlejuice - avoid those ghosts of the past and endure the big boxes. One day maybe we will have a local customer-oriented store - the Bethesda store is somewhat better, but parking is a nightmare - sad to say, but unless it's an absolute emergency, we won't spend another penny in this store - ever.

Endless hours on the phone and nobody freaking answers. All the message says is: try our text…read moreservices... and nobody replies either! As a contractor. This is infuriating because I'm losing money and time to get simple pricing. Their website has no price... but good luck calling or texting

Great selection and always friendly, educated and experienced employees…read more Wish they had a few more locations especially in North East DC area.

Went to filll up my propane tank $20 refill and they were…read morevery organized. Paid, dropped off the tank my a fence and a nice man filled it up shortly after.

So it's my first time here wanting to fill a brand new 30 pound propane tank. Jose carried it in,…read more filled it up, and re-delivered it back to my car over 50 pounds. Also thank you for being $10 cheaper than rentals unlimited (they wanted 42$) $32 at N&S to fill a brand new 30lbs. Thank you Jose! You guys got a great employee there. Very friendly. Definitely a returning customer. JohnG

I don't always feel called to leave a review, but I feel like this service was particularly bad so…read morehere I am. I returned something, and I was told that I could only get store credit. I then tried to purchase something else on that store credit and wasn't able to because apparently the name attached to my gift card was incorrect and you need to verify All gift card purchases with your ID. I approached customer service to tell them to update my name so it's correct- they told me that they're unable to do that- after they screwed it up ten minutes ago. When I voice concerns about being unable to use the gift card online, the employee told me that I wasn't able to use gift cards online which actually seems like she just lied to me. The level of an incompetence, and also the inability to take responsibility for such incompetence is why I have left one star.

This by far the worst Home Depot I've ever dealt with. I was supposed to have a grill delivered and…read morefor more than two days they couldn't figure out what driver was supposed to pickup the grill for delivery. I spoke with several managers who would give me different answers each time and had no idea how to solve the issue. Home Depot also uses DoorDash for deliveries which is the worst business idea I've ever heard. Never order anything from HomeDepot, you either won't get your product or it will be very delayed.

Well I'll tell you why right now I have been going to this Walmart from day one when the store open…read morein 2013 I still go to this Walmart because it's a very nice store,it's not employees that the problem it's the kind of people that come through the doors.Some of theses people have mental health issues and like to behave like little kids that wants attention they will open up food containers and break the seal then start licking the ice cream with their own tung I have seen people open up sodas bottles and spit in the bottle this is very disturbing and wrong to behave like a baby. Walmart needs to ban these kinds of people from entering the store now a lot people are to the German based store LIDL Grocery store this fine store has become the number one Grocery store in Washington DC The store that is located on 14th and Irving street NW in the Target mall since this has been open this Lidl's grocery store has been over performing with great!! Sessions of fantastic fresh fruits and delicious veggies are always nice and fresh this is why I don't go to Walmart like I used to do because LIDL'S GROCERY STORE. Has great employees and a great experience the has fantastic price that puts Walmart under the bus,,, I love shopping at the Lidl's grocery store Avery thing is so good and fresh no drama like you see in the Walmart store I to go and get my wine and beer. Their roasted turkey and chicken is delicious much better than Walmart's deli.,,Walmart is not to bad they just have to keep the circus act people out of the store I have become a fan of the Lidl's grocery store I spent more money now at Lidl's store when I used to spend alot of money at Walmart.,,Now I stop going to Walmart as much as I can since Lidl's grocery store open up on 2023 I don't like going to Walmart anymore because of the drama.

My experience so far has been a little rough because I've got a used phone and this is my second…read morephone from Walmart I will see in the Future how it becomes

I bought my electric mower here a few years ago and it's excellent quality. During the pandemic, I…read morestarted letting some neighborhood boys mow my lawn and this year decided to go back to doing it myself. I took my lawnmower into Commercial Mower Depot and the service was just tremendous. Their prices were reasonable, they had it ready when promised, and they couldn't have been nicer. I can't recommend Commercial Mower Depot highly enough!

Was given such great and timely service. Definitely recommend for any business who needs equipment.read more

Kristen, the Drum Lady of Takoma Park, offers djembe drum classes above the new hardware store…read more I've taken a few drum lessons in other places, but these are downright amazing! Not only is she a real master at this stuff, but she also has fantastic energy. She holds every class with the help of several highly talented musicians on other types of African drums and instruments, making every class extra fun and inspiring. She is patient when newbies struggle and sends podcasts of our lessons afterward so you can practice on your own. You're not just learning the voices of the drum, you'll learn traditional beats and their meaning. Thanks to her assistants, this all takes place accompanied by a delightful foundation of various drums that make her circles come alive.

Kristen is an amazing djembe teacher for students of all levels. I started taking classess with…read moreKristen over a year ago and continue to learn from her each class. She starts with the basics and makes every student feel comfortable in expressing themselves. Class is always fun and educational. She is one of the few djembe teachers who can lead a large class of students at many levels, and maintain control to ensure everyone stays in rhythm.