The 5-inch door latch on my 70-year-old house broke. I searched several stores but couldn't find a…read morereplacement. As soon as I entered the store, an employee asked if I needed help. Mr. Al quickly found the exact replacement part I needed. Replacing the latch solved the problem and saved me a lot of money. The staff is knowledgeable, professional, and always provides excellent service and expert advice.

If you value your time at all, then Strosniders will save you money. The staff are almost all very…read morecompetent and helpful. I picked up some cabinet hardware that needed to be exact (threads, length, head) and the gentlemen understood exactly what I needed and where to find it. I was in and out lickety split with EXACTLY what I needed that to this Strosniders staffer. He said he has owned his own handyman renovation business for 30+ years in TN and FL. He was great and I was grateful to have his help and save me time. Going to Takoma or Silver Spring Ace, or Home Depot because they are closer or to save a buck 250, but spend hundreds of dollars in my time, with uncertain results, would be a colossal waste.

Amazing customer serivce. Meryl was extremely informative. Highly recommend for anyone looking to…read moreupdate their fire place or create and outdoor entertaining area!!!

They helped work with me through the entire process from planning the fireplace to completion. They…read moreare very knowledgeable and fairly priced. They are definitely the best fireplace source in Northern VA. Highly recommend them!

Shopping for new fireplace doors/screens we stopped in here for information. WOW - we learned a…read morelot! Originally expecting a casual retail experience, we learned about draft, airflow, firebox issues, door design and finishes, and more. None of this was designed to upsell us. Rather, it was to more fully inform us to help make a wise decision. It seemed this place wanted to ensure we would be fully satisfied. I recommended The Fireplace Shop create a YouTube video to inform potential customers of fireplace basics BEFORE visiting. The information was that good. Our plans to DIY replace a collection of hardware store fireplace doors and grate and have a separate company do a chimney inspection/repair are gone. Bad idea! If we do this job, we'll do it right! BTW- our solution was NOT to hire the Fireplace Shop to do the job. They have trusted referrals for a comprehensive one-stop solution. That's what we want! My advice to others is to go with questions and an open mind. Be patient and you may be rewarded with a bounty of useful information. Thanks! Also - I was given a storeroom tour as we talked. There is a lot more to this place than the front showroom.

These brothers Dan and Chris are experienced and really know the fireplace and outdoor BBQ…read morebusiness. If you're looking for a fancy place with slick salesmen, this is not the place for you. We were looking for a Heat n Glo fireplace unit. Dan gave us a great price and was able to find us our fireplace in the midst of supply chain issues. Dan gave us great advice about installation. Plus, while in the shop, we also found a mantle that will work out perfectly. We can't wait to enjoy our Heat n Glo fireplace.

Professional technician and good quality work! A good value for the job required. Recommend this…read morecompany highly.

I'm very pleased with the service that Saul provided and would definitely use Tim Whistler Plumbing…read more& Gas Fitting in the future. There was an initial mixup about the appointment time, but that was soon sorted, and Saul contacted me prior to his arrival and arrived on time. Quickly getting to work, he identified the problem with our gas insert. He was able to fix the immediate problem to return it to working order and then explained what was happening and why. He also provided what next steps would be for a more permanent solution. It was a very professional, friendly service call.

I just purchased a Speed Queen dryer from the Bethesda store. I worked with Mr. Curt Mohammed -…read morewho helped me understand the difference between the various models... and arranged for asap delivery and installation. The delivery and install process was superb. Can't say enough about how pleased I am.

We renovated recently and were having a hard time finding the right refrigerator with the main…read moreissue being we needed a counter depth fridge that was tall -- our kitchen has high ceiling but not a lot of area. Clayton Lugo from M&M was great -- he was very knowledgeable, grasped our problem quickly, and presented great solutions. He also was very communicative and responsive when we had to change our delivery dates. After we moved in, our laundry machine broke and we called up Clayton without hesitation. I had never used an appliance store before as believed (mistakenly I think) that I could get the benefit from online reviews and Consumer Reports. Clayton changed my mind completely -- I now recognize that his experience and understanding exceeds what I can find from online reviews.

An absolute joke of a company. Appointment window was 12-4 pm today. Called at 4pm today. Guy…read morewho answered finally tells me "your technician was in an accident on his first call of the day, so we will need to reschedule." No apology, nothing. ARE YOU KIDDING ME. First call of the day? It's now 4pm and you didn't have the decency to call me? And when I call you out on that you imply I'm a horrible person for not caring that someone "had an accident, is now in the hospital." He spoke slowly to me like I didn't get what he was saying. He was rude, unprofessional, and obviously fits right in at this complete joke of a company. I work in DC, I had to take leave and rush home to make the appointment window. No respect whatsoever for a customer's time. I'm disgusted. Hope your technician is ok, but I have a feeling that story is as much a pile of crap as your company is.

This is an update on a prior review…read more In addition to the horrible installation - taking over 6 months because of their lousy scheduling system, this is in regard to their warranty work. I bought their 1 yr service contract - they discounted the price of the fireplaces by the cost of a one year service contract and extended the warranty - so why not? It is now the end of the one year period and I want to cancel and cut all ties with this horrible firm. They are refusing to cancel the contract - even though I have made all payments. So now we have to go to the credit card company and courts to get them to stop billing. From A to Z, this has been a horrible experience. Stay away from this company!

We first sought to order a new range on Costco.com, but it was almost four weeks until a delivery…read morewould be possible. We then went to a local competitor after looking at the distances to the stores from our home. The first local appliance store didn't have any stock of what we wanted & told us to try Bray & Scarff Bethesda. We went there and walked in to assess the range we were interested in after doing intial online research. The salesman at Bray & Scarff was very nice, informative & not pushy at all. Very nice. Bray & Scarff had the range we wanted in stock and offered to deliver two days later. SOLD!! Yes, it's was $400 more expensive than Costco, however we didn't want to be without a functional oven for another 4 weeks. Their delivery experience from tracking to the delivery team was excellent! The three men delivery team was professional, helpful and respectful. We would wholeheartdly recommend Bray & Scarff.

Total dispappointment. Bought a dishwasher, they said it would take "probably until Thursday", took…read moreover a month. Installation came in. Said, "oh, you first have to get a handyman to fix a panel". At the point of sales, I had asked if they do the full installation. Installer called supervisor who I felt was very rude to me. Talked over me, issue remains unresolved. They have kept my 1000$ for over a month now with nothing show for it.

This is an excellent company. Steve is amazing. Patient and kind. Happy to explain anything do you…read more Installation was smooth. Great crew. Excellent customer service all the way through from everyone. Absolute recommend. A+++ all the way.

Pride in your work - Integrity in delivering what you promise - Treating the customer as you would…read morelike to be treated. That's how I'd summarize our experience with Steve the Fireplace Guy. Steve and his team replaced our tired old gas log fireplace with a new, beautiful, full-enclosure gas fireplace. From the beginning of the project until the end, Steve and his team were friendly, courteous, prompt to reply, and genuinely took pride in their work. Steve made sure that at the end of the project, he was there to ensure that the inspection passed without any issues. He also made sure that we, as the customers, had an opportunity to ask any questions we had about the operation of the fireplace insert. Steve and his team also refreshed our 20+ year old gas lantern in the front yard, replacing the old mantle system with a beautiful gas flame and refinishing it from top to bottom. We could not recommend Steve the Fireplace Guy more highly. You will not regret selecting Steve over the competition.

Interestingly, this hardware store aells the same Wind Machine fan that I hace in place in Mexico…read moreCity. Mine is actually wear8ng out after five years and the motor is slow to start. I almost bougt the one that thry have here, but I thought about the logistics in bringing it doen there, may not be so easy. What I actually came here for was to get some gardening tools and supplies for my house up here. I figure I have the long holiday weekend to hipefully make some good progress on the yard and small garden area. This hardware store is very close to me here and I wasn't in the mood to drive 6 miles to the big box hardware store to maybe save asmall amount of money. I got a garden house, a shovel, and regular yard rake to clean up the place. They had everything that I needed.

This has always been my favorite store in McLean for 10 years. Until today…read more Went in to fix something for my wife and was told they are too busy to help me. Couldn't believe it. Thats Never happened in that store before. But this one particular gentleman (who's worked there a long time) actually said they were too busy to help me. I explained to him I don't have the use of my left hand currently and needed help. Told me to come back another time. I guess even the esteemed McLean Hardware is losing its customer service.