Unquestionably 5-star service. We moved into a house with an antiquated gas fireplace that we couldn't even get gas flowing to. We called Steve the Fireplace Guy based on the reviews here and in Washington Checkbook. Kyle came out to do our service and he got the unit back in working order. He was really friendly, let us know what our options were, and then kept us informed as he was working. He also answered a bunch of questions we had about the gas lines and myriad gas appliances in our house at the same time. The pricing was very reasonable as well. Honestly, we thought we were going to have to buy a new burner set and had given up on the idea of fires this winter, but by the time Kyle left, we were enjoying our first fire in the house. We will definitely be repeat customers and I wouldn't hesitate to recommend this company. read more

Steve the Fireplace Guy - Fireplace Services Near Me - Olney, Maryland

This is an excellent company. Steve is amazing. Patient and kind. Happy to explain anything do you. Installation was smooth. Great crew. Excellent customer service all the way through from everyone. Absolute recommend. A+++ all the way. read more

Pride in your work - Integrity in delivering what you promise - Treating the customer as you would like to be treated. That's how I'd summarize our experience with Steve the Fireplace Guy. Steve and his team replaced our tired old gas log fireplace with a new, beautiful, full-enclosure gas fireplace. From the beginning of the project until the end, Steve and his team were friendly, courteous, prompt to reply, and genuinely took pride in their work. Steve made sure that at the end of the project, he was there to ensure that the inspection passed without any issues. He also made sure that we, as the customers, had an opportunity to ask any questions we had about the operation of the fireplace insert. Steve and his team also refreshed our 20+ year old gas lantern in the front yard, replacing the old mantle system with a beautiful gas flame and refinishing it from top to bottom. We could not recommend Steve the Fireplace Guy more highly. You will not regret selecting Steve over the competition. read more

Steve the Fireplace Guy - Restored gas lantern - Fireplace Services Near Me - Olney, Maryland

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I've used Steve for service for years, but they haven't returned multiple calls for service this year. I've asked around, and I have to assume that they are either too busy to call long time customers or they are out of business. Most companies return a call eventually so I assume they are out of business. read more

Recommended by our neighbor. Called and spoke to Sierra who was able to work with me and get somebody scheduled on short notice during their busiest season. Elmer came to service the fireplace. He was great. Answered all my questions. Didn't try to do any kind of upselling. 10/10, will definitely recommend as well. read more

Their technicians are very well trained, do superior work. I have used their services twice this year and am delighted with their results.

Unfortunately, Steve's wife (his business partner) was very rude on the phone and made fun of my mom's name and accent, asking her if she is an American citizen. She hung up on us. Extremely unprofessional and uncomfortable experience. read more

WOW WOW WOW what a find! ............ When my gas fireplace stopped working , family members advised "Call Steve the fireplace guy " !!! Turns out Steve has been servicing their gas fireplaces for years ... "who knew you needed to do anything to a gas fireplace ? " Called to set up service , it was a loooong wait (Steve is apparently very in demand), BUT ..OMG.... Steve cleaned , sanded, repainted, insulated my old, tired, bland looking gas fireplace. I can see through the glass! and the logs and the pained box make it look brand new !!!! ITS AMAZING... the logs look better the flame looks better the fan blows more air . it looks like the fireplace in a model home! Steve is a a "Fireplace Artist" he is meticulously clean , as well as painstakingly detailed, and super knowledgeable about what he does. Steve is eager to share information and it is abundantly clear that he loves his work, and it shows in the finished product. There are not enough stars... Thanks Steve read more

We have used Steve's company since 2014 and they have provided us with excellent service. They repaired a poorly installed fireplace, installed a gas connection a grill in the backyard, and have provided regular maintenance on our fireplace. Every representative from the company that has worked on our house has been nothing but top notch. They are knowledgeable, trustworthy, and explain things well. Steve has been in business since 1995 and it shows - he's experienced and honest. And also just a really nice guy! I highly recommend his company for any of your gas/fireplace needs. read more

I've used this service for years and have always been impressed with the quality of the work and the good spirit of the workers. When they service a fireplace, it looks and works like new. When they clean a dryer vent, it is spotless. They repair any small issues they come across and are exceptionally thorough in checking for any problems. If all that weren't enough, the entire staff is composed on the nicest people ever intent on doing a good job. read more

This company is great. Fair, friendly, and take pride in their work. I would not use anyone else. Alden serviced my gas fireplace - replaced parts, cleaned the interior and glass, painted the interior, and answered all my questions. My fireplace is gleaming inside and out. Highly recommend. read more

highly recommend Steve the Fireplace guy. After a very bad experience, Steve the Fireplace did a great job. Alden came in and did a through job. Appreciated that he took the time and explained everything. Will be using them again. read more

I had some issues with my older gas fire place. I called a company near by and they were unable to fix it. Because I wasn't so sure that what they were saying was right, I wrote a message on the neighborhood app and Steve the Fireplace was highly recommended. He then messaged me about being able to help me with my issue. Either way, they came out and were able to diagnose the issue for the fireplace and will be able to fix it!! So happy I my neighbors recommend him especially if it's a gas fire place. Very thankful for the help. Would recommend!! read more

Great, honest service! Friendly and didn't try to up sell. Definitely our go to fireplace maintenance and service company!

Don't use this business if you need more than one service call. First call was good and they were very friendly. However, I needed a return service. Over the last 4 months, it has been impossible to communicate with them. Have left countless emails, text messages, phone calls, and web site submissions. Still no response. Job by them remains unfinished. read more

I have two gas fireplaces and both were in need of service. The crew of Alden, John and Elmer were so professional and performed excellent, intelligent troubleshooting. i had two other Maryland fireplace companies do service and both companies were unsuccessful in keeping this fireplace working after they left. You have no idea how happy I am ... I wasn't not sure if my bedroom fireplace would ever work again! Thank you Steve. Alden is really special! read more

Hands down the best!!! Would not consider using anyone else again. Every last detail was covered, checked for leaks, cleaned, added lava rocks , even touched up paint! read more

I'm visiting from out of town. Moved from Hong Kong. I got recommendations of this place. My soon to be husband Ian Cho wants to change our wood fireplace to gas, and his friends said this is the place go. Sierra is one of the best customer service persons I have ever dealt with. I highly recommend this place. Five stars just for her! read more

Although it took 2 months for the service appointment because Steve is so good and is in demand, it was worth the wait.... Steve is a master plumber who decided to do just fireplace service in 1995 (he said snaking drains was not that fun!)....and has been doing it everyday ever since....knows fireplaces inside and out..... Came within the quoted time frame, assessed the fireplace and possible problems very methodically....he was actually fixing a gas leak from our 9 year old gas fireplace that another fireplace company caused but would not/could not fix....... He basically took the entire fireplace apart, inspected, cleaned, resealed and replaced 1 hose....and everything work perfectly now, no odor of gas..... ...he explained everything, and didn't try to sell or push any unnecessary services....a real gentleman and hard worker....and for 4.5 hours of work, the cost was surprisingly low! I cannot recommend Steve enough! He is the man to fix your fireplace....the wait for an appointment is well worth it! read more

We have worked with Steve and Tyler before in the past and were very satisfied. I do not know what is going on with their admin staff (Laura) but it has been impossible to get an appointment. It seems she checks her voice and email mssge only once a day, forgets who she is working with and is generally not interested in customers and making appts. It is unfortunate because the core service provided was great-- I hope they get someone else to handle the customer service front. read more

Steve serviced our gas fireplace today. He spent 3 1/2 hours meticulously working on it. He did an outstanding job leaving us a beautiful, clean and much more vibrant centerpiece to our family room. He is friendly and patiently educated me on how to maintain it properly. The only downside is that he is booked up and you need to book an appointment way in advance. Thank you Steve! read more

Inquired about an issue with my gas fireplace and Steve was quickly able to solve the problem for a great price. Highly recommended, very honest. read more

I just purchased my home in which Steve does the regular fireplace maintenance. After one of the fireplaces glass shattered, he texted that he would order a new glass for me (that was in January 2019) I have called, texted, and reached out to the home office and no one has responded to me at all. Very disappointed at the lack of customer service. read more

Steve the Fireplace Guy is AWESOME. The technician who came, Kyle, was courteous, timely, professional, very helpful, and knew exactly what the problem was within 5 minutes of diagnosing the problem. He offered helpful tips for preventing the problem (fireplace produced a lot of soot due to gas logs being moved by tenants) next time, and even cleaned off my mantle for me using his own cleaning spray. Super nice, super thoughtful technician and very down to earth. Thank you so much for your help. The price was very reasonable for the quality and time of service provided. read more

steve did a great job installing our fireplace. he and his crew ran a gas line and installed a gas insert for us. after several weeks of use, the stove stopped working. he came by and found that one of the electrical modules was burnt, likely from a manufacturing defect. he got the part from the company and came back to replace it. have been using it for 4 weeks, and works just fine now. He installed our unit, and i would have no reservations calling him back if there were any issues in the future read more

Steve performed service & Maintenance for one of our clients. When it came to settlement day, we had an emergency with one of the fireplaces. He sent one of his technicians out for an emergency visit to make sure we could close on time. We will refer all our clients to him! read more

Steve Swerdlin, known as Steve the Fireplace Guy, did everything we needed for our new gas fireplace. Steve did the following: 1.cleaned up our fireplace, 2.recommended a chimney sweep (who worked on cleaning the larger chimney), 3. installed our fireplace insert, 4.set up the fireplace coals so they were perfect, 5.set up the remote control, 6. adjusted the flames to our taste, cleaned up the area, 7. repainted the fireplace surround, and 8. has been doing maintenance and repairs on the fireplace as needed (initially 18 months after installation). Steve arrives on time, works thoughtfully, cares about the appearance of his work, cleans up the area, and does a terrific job of ensuring that the final fireplace installation exactly meets your expectations. My husband and I both love working with Steve as he really understands why people want gas fireplaces. He makes these wonderful devices work easily and beautifully. His good work has given us a lot of pleasure over the Fall, Winter and Spring we have had the fireplace he installed. Practically speaking, we have worked with two other fireplace companies in the past, both recommended by Angie's List. Neither of them were anywhere near as good, helpful, and cooperative as Steve. One of them almost burned down our house by reworking a former fireplace so it melted the electrical cables and burned into the gas line. Steve is careful, thoughtful, and brilliant with fireplaces. You will never be sorry hiring Steve. read more

When we bought our house, our gas fireplace never worked. I called Steve and he was able to fix it very quickly, and also made it look more aesthetic. Steve was extremely professional, and patiently explained all of my options as I am thinking about replacing the fireplace with a new one. I highly recommend Steve! read more

I just had to write this review. Steve the Fireplace Guy has been checking and cleaning my gas fireplace in my condo for the past three years.I found him on Next Door with glowing reviews. The reviews were all correct, Steve is terrific. This year I decided it was time to have all the air ducts cleaned as well as my dryer vent. Just as I was wondering who to call, I got a card in the mail from Steve saying that now, in addition to checking and cleaning fireplaces, he does Air Duct cleaning AND Dryer Vent cleaning! I know how meticulous Steve is just from watching him work on my fireplace, so I called and scheduled all three cleanings. Steeve is AMAZING! He brought one of his workers, Tyler with him, also amazing, and they were here the entire day, most of which was the Air Duct cleaning. They cleaned out all the air ducts, (I have about 15), and they cleaned all the grilles before putting them back over the ducts. Before they left at the end of the day, they took the time to vacuum and wipe down everything in all the areas where they worked. Steve has a bit of OCD about cleanliness and everything being in order. After they left, I felt like the housekeepers had just been here.....I'm not kidding! Maybe this is all in my head, but I swear the air inside my home fee;s fresher, cleaner and somehow lighter than before. Yo will have an exceptional experience with Steve and his guys. Steve is extremely knowledgeable, professional, honest, kind and fairly priced. You definitely will get ore than you pay for. read more

This company is excellent! I had been putting off getting the gas fireplace fixed because of the expense and the poor service I had received from another vendor. Finally, I called Steve. The lady that handles the scheduling was great to work with, very friendly and professional, even when I had to reschedule at almost the last minute. The technician, Kyle, showed up right on time. He also was friendly and professional, as well as being very experienced in his line of work. He assessed the problem, fixed it quickly, and charged a fair price. I would call this company again, anytime, and I recommend them to everyone! read more

Steve and Tyler are wonderful! I wouldn't use anybody else for my gas fireplace or my air duct cleaning. They are so patient and explained everything to me. They love what they do and want to help the customer protect their investment. Many thanks!! read more

I had an issue with a gas fireplace setting off our fire alarms in a rental property. My tenant had called two other companies and they both could not fix what was causing the issue. After calling around, I finally found Steve the Fireplace Guy and I couldn't have been happier. He was completely professional and was knowledgeable and did the job as promised. In fact he even offered not to accept payment if he couldn't fix the issue. So glad to have found a reputable, honest service professional for future jobs on my fireplaces. read more

I have tried for over 3 weeks to get Steve to call me back. Two emails, one voicemail and a fax; no luck. Too bad, sounds like he's god.

VERY professional, and VERY thorough in their work. Pays very close attention to detail and goes above and beyond. All for a VERY fare price!! read more