Be CAREFUL! Very friendly owner has apparently retired. Now the fireplace Chimney.com sold has failed after just 2 seasons. The problem is not our pilot or gas, it's the solenoid gas valve part that Chimney.com installed. (A master plumber has identified the issue 100%, but doesn't do gas repairs.) Since the whole device is controlled by remote, we know we did not break it--we never touched it ever, but the like-new fireplace did not come on this year. We were charged full price for the unit, which should have lasted for many years. Now Chimney.com is now wanting another $300 just two years later to repair. Paid a lot for a new unit. Chimney.com they says they are not responsible for quality of their products and will charge for labour to "evaluate" the issue. They act very folksy/ocal--until there's a problem, then they cut you loose. Be forewarned that you need to be lucky because they don't stand by their products sold. This feels scammy. read more

This incredible company provided the most exceptional service I have ever encountered. After searching Virginia, DC and Maryland for a reliable gas fireplace seller/installer, I was referred to Tiffany and Jimmy. This company had every other beat in terms of price and service by a landslide. First, their prices are significantly lower than the competition as they have their own gas fitters and electricians. Most other companies contract out this work which adds a lot to the cost. They also have a beautiful showroom where you can see fireplaces before buying. Second, the service was unparalleled. Every single step was carefully explained and communicated. The technicians were on time, pleasant, careful, clean and skilled. It simply could not have been a better experience. This is a company that provides old-fashioned standards of excellence at incomparable prices. You will not be disappointed if you are lucky enough to do business with them. I consider it a tremendous stroke of luck that I had the good fortune to find and work with them. I think you will, too. read more

Chimney.com / Jimney's Chimneys, situation rectified. My complaint was handled correctly, and not further action is required. read more

My first contact was made to Chinmey.com on November 1, 2024. I needed my pilot light on gas fireplace turned on. Due to high demand for chimney service my first appointment was set for November 22 arrival time 10-12:00. At 12:00 I called office and was told the technician was running late. By 1:00 he had still not arrived so I scheduled another appointment for December 9 2024. They did arrive on December 9 and cleaned the fireplace and restarted the pilot light. $295.00 was paid. -On December 10 the pilot light was off again. -Tried to contact them and scheduled another appointment for December 19. ---They emailed an estimate for $1700. They failed to show up for that appointment. -Rescheduled again for December 26 between 8-9 am. Again no show. They left a message at 8:30 saying they wouldn't be there unless we agreed to the $1700. estimate. We only wanted our pilot relit. When we complained on December 26 they said they'd call back. Have not heard from them since. Buyer beware. I will just go to a competitor and hopefully that will work out better. read more

Been working with this company for a few years now. This particular time, Giovanni was wonderful over the phone scheduling the appointment and keeping in touch with us throughout the week. When Randy showed up for the cleaning he was very thorough and made sure to clean the area around his work zone after finishing. He also replaced the gasket on the door to the fireplace and it seems to close much better now. My husband even called the company to let them know how great Randy was. read more

I only needed my pilot to turn on and the fireplace serviced since the previous renter never turned it on and want to make sure everything is working fine. Technician came, turn on the pilot, lifted a piece of metal covering the outside vent, and charged me $275???!!!!!! I was told that's the standard charge for the service because they had to drive from MD (so I am paying for their time to drive to my home). The company told me they have solved a problem and made the proper diagnosis, hence the high fees. In fact, the technical never said it was a problem, but only told the renters not to put the metal on the outside vent when the fireplace is on. After MUCH negotiation, I was charged $250. NOT recommenced for the high fee and their spin on the "service". read more

Chimney.com - Chimney Sweeps Near Me - Silver Spring, Maryland

Buyer beware. Great salesman horrible service. They will sell you a service that their workers are not skilled enough to complete. For instance, the salesman sold us on their ability to complete tasks such as tiling a fireplace. When the workers showed up to actually do the tile work, they did not have a wet saw. They instead tried to cut the tile , while on the wall with an electric hand saw. This of coarse burned the tile that they tried to cut. The job had to inevitably be redone. After rescheduling issues on their part (workers did not show up when they were scheduled) a 2 day project took 1 month to complete. I would never recommend this company to anyone. read more

Scheduled an inspection and cleaning, they arrived on time as scheduled. That's where the pros end. They looked inside and told us it was not possible to clean out chimney until the damper was replaced--it wasn't broken, just in the way. This seemed odd to me as it was freshly cleaned when we moved in a few years ago so it definitely wasn't a problem then. Said it was "impossible" to clean from above. Would not do the inspection saying it must be cleaned first (it had been cleaned within 2 years and barely used since). Left us with a quote for the work we "needed." Called someone else, explained the damper and even sent photos--"no problem." New vendor arrived and actually did the inspection, said it didn't need a cleaning, damper was fine, but noted significant issues with the structure on the roof that should have been noticed in previous inspections. "This kind of deterioration has been building for years." Who did our inspection a year ago? Chimney.com. Save your time and money, call someone else. read more

I'm a realtor in the MoCo area and am always scouting for honest and reliable vendors to refer to my clients. Chimney.com provided 5 star service to not only myself, but my clients as well. The technician was punctual and knowledgeable. I had a ton of questions and he had an answer for all of them. I will definitely use them again in the future. P.S. they give free estimates! read more

These guys are not honest and they will bait and switch you after you have an agreement. The work is just passing at best. Not what you want for a $6500 fireplace, just for the unit. They make commitments and don't follow through. They refuse to have their work permitted, even when running natural gas lines. They have not even finished the job that they upcharged me $7,000 on and the 2 units I bought were not even finished being installed and they wanted me to pay a $550 trip charge. They show up with a hand full of unskilled labors and complain the entire time about doing the work they were signed up to complete. This is a really bad company. I am happy to share more if interested. Don't use them... read more

(This is my 2nd go at a review; the first one the computer shut down in the middle so I apologize if this got sent already.) Chimney.com completed an already started gas fireplace project. They did a great job. Very professional, knowledgeable, explaining everything; they cleaned up beautifully and 2 days later checked back to see if all was well or if there were any questions. We would have them again and recommend them highly. R & E Redfern Silver Spring read more

The Chimney.com folks left about 15 minutes ago after relining my chimney, putting a new damper system at the top of my chimney, relined the other hole that comes out of my house, repointed some loose bricks, redid the mortar crown and I cannot sing their praises enough!!! The chimney folks (Carlo plus his partner and then a little later, another guy showed up) were polite, professional, did the whole job in one day, left my basement spotless! I've already built a fire in my "new" fireplace, the smoke is going exactly where it should go, I'm sitting in front of it with my music on, my scotch in hand, and a great book. Who could ask for more?? I also want to mention how good and thorough Brandon was who did the inspection and showed me exactly what needed to be done. I had done a little research ahead of time on the web so I had a good idea of what I needed (a level 2 inspection - my house was built in 1954, I'm the original owner and the only thing that had ever been done was having a chimney sweep come every other year). BTW, I felt the cost was very reasonable for the amount of work they did - I ran the inspection and estimate by a friend who is an architect and he confirmed the thoroughness of the inspection AND the cost was appropriate for the work that needed to be done. If I ever sell my house (which I won't), my chimney is up to current code now. I wish I had another chimney so I could hire these guys again!!! If you need any work done on your chimney, these are the folks to do it!!! read more

Brandon was very professional and identified perfectly well that the chimney needed relining and an additional issue with the water heater. He was carefully wearing a mask and was very polite and accommodating. Denis, Abe, Carlos and Victor installed our new chimney flue tile, top damper and mortar. There was an issue with the tiles because mine is an old house but they sent an additional crew the following day to complete the work. read more

Update: Jimmy called to explain that the office staff had sent the estimate by mistake. That's fair. Seemed like a reasonable explanation. He also explained that the company does not make parts for my gas fireplace anymore. New offer - $5,200. When I asked how much of the $425 would/could be applied. He told me the whole thing. ________________________________________________________________ This is the ​email I sent them, after receiving an $8,000 estimate: You truly have to be kidding me. We just had our whole roof replaced for $11,000 !! I have to believe that there is a company that will simply replace the faulty valve, which​ I believe you should have done for $425. Basically,​ we got nothing but an expensive sales pitch. I will​ be posting a review on Yelp about your rip-off company, as well as making a report to the BBB. read more

Nelson installed our new chimney flue tile, top damper, and mortar crown. He and Jimmy removed an old metal flue no longer in use (formerly for the furnace and water heater). They repaired the asphalt shingle roof by installing new wood, tar paper/felt, and replacement shingles. Both tasks were completed within about 4 hours including clean up. I am very happy with their work and craftsmanship. read more

Chimney.com - New Chimney top with top damper - Chimney Sweeps Near Me - Silver Spring, Maryland

Brandon was very polite and professional. After inspecting the problem (water was leaking from chimeny crown to inside the house), he immediately idenitified the problem. David, the mason, did a great job. He was professional and reponsive. Chimeny gave me discount b/c they were not able to show up on the day they were supposed to. Very deligent, professional and polite crew. I am going to hire them again for other services and recommend them to my friends. read more

Terrible at scheduling, terrible a follow ups, disappointment. Go else where and save yourself time and energy. read more

We had a couple of problems with our chimney. It was old and crumbing and basically falling apart. The pipe from the hot water heater to the chimney needed to be fixed because the company that installed the chimney liner (not this one, that company is thankfully out of business) did not put a big enough slope going up. We also had a gas fireplace installed. Nelson and Carlos who did the brickwork were very professional and the job looked great when it was finished. The people that put in the fireplace were also good and professional. They were very punctual for both the estimate and the job. Finished the job all in one day. Overall a great experience. read more

Dave and Juan were excellent. Our fireplace chimney was lined for the first time as well as had numerous major cracks repaired. Dave was on time and continually updated us on the project, as it took most the day. He kept the work area well covered, and completely cleaned up when the job was done. Always had a mask on when in the house. Would recommend. read more

Twice now I have attempted to schedule them to come to my home. They are always outside of the scheduled time block and then tell me the time block was actually extended. The front scheduling desk is not communicating with the techs. read more

Chimney.com provided EXCELLENT service!! I received a text when they were on the way. The two technicians, Dennis and Juan, were professional, cordial and competent. They explained all of the repairs beforehand, kept me up do date and explained the process when completed including providing pictures. The cost was a little less than their competitors which makes them our go-to for all of our future chimney and fireplace needs. read more

I had chimney.com reline my furnace flue. Very clean job. Easy to communicate with and schedule the job. Flawless execution and compared to other quotes I received they were competitive. Tim and Jimmy know what they are doing. read more

I used Chimney.com for my chimney's repointing, and installation of a new crown. Their service staff are very pleasant, professional, and knowledgeable. The installation was done efficiently. If I expected to have a necessity for their services again, I would say that I would definitely be a repeat customer; no complaints here! read more

This company must have changed a TON since the negative reviews I was reading. Not only were they very reasonably priced, they were extremely nice to work with and have in our home. Even my kids loved them. They swept our chimney about as fast as anyone has before and it looks better than ever. These guys are definitely recommended. read more

We moved into a house and had no idea when the last time the chimney had been cleaned. We didn't want to take any chances, so we contacted Chimney.com and had them come out to take a look. The price was much less than we had expected and they didn't try to sell us anything we didn't need. We will definitely be recommending them to all of our family and friends. Great customer service! read more

I recently used Chimney.com to change the flue and fix a crack in the cement at the top of the chimney. In terms of quotes, the company was quick to respond to my request. The gentleman who came out was great, gave me a run down of everything that needed to be done and the estimated cost. He also was nice enough to give me a rough idea on other projects (e.g. switching from wood burning to gas) so I can properly plan future budgets. From an execution standpoint, they scheduled me within the next few days. The repair guy came out on a Saturday morning, showed up on time, and did everything without much ruckus. He laid down blankets to catch all the debris while inside and then used a vacuum to make sure it was clean. Not going to lie, I was pretty impressed with how cleanly he was throughout the process. Overall, it was an outstanding experience from the initial estimate to the execution of the project. I found their rate to be reasonable and their team to be professional and knowledgeable. I would highly recommend them to anyone looking to do some work on their chimney. read more

Great customer service, on time and most important to me was they were honest and showed great craftsmanship.

Heavy winds knocked the chimney cap over from the chimney. Called and chimney.com were over to the house within 2 hours. Fixed the issue within 20 minutes. Great company and great job by the technician. Definitely would use again! read more

This review is for Chimney.com: The previous owners of the house used the fireplace a lot. The bricks on the chimney were disintegrating, and I wanted the chimney capped, so that no cold air could go down it, and that no warm air would escape from the house. Jeremy came out and game what I thought was a fair estimate. He was very polite and professional, and did a great job. He even gave me some information about the best material to use to paint the external chimney/fireplace bricks with. Great communication, a fair price, and excellent work. You couldn't ask for me. I would use Chimney.com again. read more

Zero stars would have been more appropriate. Terrible company. This company was a no-show after I waited 3 1/2 hours for my appointment. When I called their explanation was there is nothing we can do (my issue was a bad draft from the outside through the gas fireplace). First, I do not believe there is nothing that can be done. I had a similar issue with another home in the past and the issue is completely fixable, it just requires proper insulation. I also find it unacceptable that the company did not bother to look at the fireplace before deciding it was unfixable. Do not recommend AT ALL. read more

Not only did my technician never show up during our scheduled appointment time (a window of two hours), but they never called. I had to call and say "he's still not here." He didn't show at all; which is when I asked the receptionist to have the owner call me to discuss. She assured me he would. Needless to say, Jimmy never called. read more

In my experience, a bad option. Very expensive, didn't do a good job the first time, they did not come the 2nd time to complete it until a month later after we called them and called them and then they came for the third time to take pictures of the job but not clear if it's done or not. Plus, one of the employees (I hear he's not there anymore), urinated inside my shed. And btw, they don't ring the bell, they just climb as they please. read more

Exceptional service. The technician was very professional. He explained everything that he was doing and didn't try to rip me off by overstating the problem. I appreciate that type of service and will recommend Chimney.com to others. When calling to schedule someone to come out to check the fireplace the customer service person was also professional and courteous. read more

Water was leaking from the chimney into one of our fireplaces and this company had put new caps and other extensive work on the chimney three years before; we were fairly pleased with previous work, so I contacted them again. I called them to come out and they squeezed me in on a Saturday morning. The owner came out in Nov. 2018, was brief, and said we could caulk part of the chimney, but, clearly, was not interested in doing any repair work. More rain, more leaking, and I could see water coming in at the top, even after caulking a potentially problematic area. Called again in December 2018. They brushed me off and scheduled me out a month later. Fast forward to this morning (Jan. 2019) and I received a call TWENTY-TWO MINUTES before their scheduled arrival time saying they weren't coming out and just emailed me an estimate for work they could perform for $800. I had already made arrangements to be at home, away from work. I told the person who called me that even 24-hours notice would have be appropriate notice and this was disrespectful of my time. They have had TWO MONTHS to think about sending me an estimate and bailed minutes before they showed up. Very unprofessional and disappointing customer service and I, sadly, will not plan to use this company, nor will I recommend them in the future. read more

I've been using Chimney.com (formerly Jimney's) for over 5 years to clean and maintain my wood-burning oven flue. Fantastic service every time - and that's after 20+ cleanings! Their technicians are knowledgeable, courteous, and work very cleanly and efficiently. They always show up on time and are reasonably priced too. Highly recommended! read more

I didn't actually use Chimney.com but they saved me over $2k so I had to write this. I own a multi-family home and needed to get both water heaters replaced. Two companies told me that I didn't have a chimney liner. I asked them how do you know if you don't look and they both said you can just tell. They gave me quotes of $4800 to do the liner and water heaters. I had Chimney.com come out and they got on my roof and saw a liner. They also took pictures and showed me I needed a new concrete lip on the top of the Chimney, something I'll be having them do in the spring. read more

We used Chimney.com to do some work in my Mother-In-Laws house. They were on time, and left the work area clean and spotless when they were finished. They were fast, efficient, and showed a great deal of professionalism. We were very happy customers. Definitely recommend! read more

I hate writing negative reviews, but here's my story: I researched a bit and found Jimney's. The price seemed right, so I called and set up an appointment. They asked me to have a window from 1 to 4pm when they would arrive. No problem. They called the day before and left a message confirming. Great! I called the next morning, no answer. No problem, I thought. When 2:30 rolled around and I still hadn't heard, I called them again. "We can't come today," the woman told me. "The truck broke down." Interesting, I thought. So why hadn't they called me? "We're working to reschedule everyone right now." How many customers could one truck have that it would take all day to reschedule? The woman was nice and apologetic, but something just didn't seem right. Alas...back to finding a chimney sweep. read more

Left a 1/3 deposit, they were supposed to arrive for a full day of work on a Monday morning. We waited a couple of hours. Nothing, no call, no text, no e-mail. We finally called them and they said they didn't have the stone needed for the hearth, so rescheduled for the following Saturday. Thanks for wasting my vacation time waiting around, and I didn't get any apology. They worked a full day Saturday and said everything was done except for waterproofing the chimney. I paid around $700 to have the smoke chamber parge coated. They said it was done and showed me pictures. After the fact I googled to see what SHOULD have been done and realized they did about 1/5 of the work they were supposed to. I contacted them to complain and they rescheduled to come out Wednesday. On Tuesday they called, giving us 20 minutes notice, to say they wanted to finish the job because they had somebody nearby who was small enough to fit in the chimney and finish the job. They spent another 2 hours finishing the job. They also kept my credit card number from the initial deposit and automatically charged it for the completed job without my authorization. I will say that I was happy with the new flagstone they put down on the hearth, that actually looks pretty good. It was everything else they did wrong that dropped the rating to 1 star. And the $300 to waterproof the chimney took about 15 minutes start to finish, so not sure if I got ripped off with that. read more

Had a great experience with everyone here. Everything went smoothly and they were on time. Clean, organized and efficient. You guys get 5 stars from me, thank you! read more