Eric was absolutely great! He was on time - a little early. He called ahead with estimated time of arrival. Very neat and meticulous about his work. Thank you Rooftop! read more

I have been a property manager in DC for many years and have used Rooftop Chimney for over 15 years. Their service has always been excellent, which is why I've remained a loyal customer. However, my recent experience has been very disappointing. Back in July, I contacted their office to schedule inspections for 40+ chimneys. I was told someone would call me back. After waiting, I followed up again in August and received the same response--that I would get a call back. Only today, after months of waiting, did someone finally reach out, just to tell me that it's now too late in the season and they can only book me for the off-season in 2026. After more than a decade of great service, this lack of follow-through and responsiveness has been frustrating and surprising. I hope Rooftop Chimney can improve their communication and scheduling process moving forward. read more

Bad business practice or a scam? The technician who arrived to clean my chimney was fine, he arrived slightly outside the window but was courteous. However, our chimney was never cleaned. He shared that there were cracks and recommended purchasing an insert device or having the chimney lined. While he did not clean, we were still charged the full cleaning fee, which in theory would be credited toward future work. It has been 3 weeks and I have e mailed 3 times. The business is unresponsive. It seems like they just took the cleaning money and ran- scam or bad business practice? hard to tell. read more

Last minute cancellations and mismanagement of time, cancelled appointments without warning and rudely refused to get a better time on the calendar. Service was defensive and unprofessional, telling me I was the issue because their reschedules were last minute. read more

** Review and rating updated after follow up from contractor: Rooftop Chimney Sweeps came to my house for a routine cleaning/inspection of my 14-year old masonry chimney. They did a poor job cleaning and presented pictures of my unswept chimney as evidence that it was too dangerous to use. They also said my chimney was in "violation of code", and had exterior water damage among other problems. They proposed a $9,000 steel liner project as remedy. I subsequently had another company clean my chimney. After a proper cleaning, visual inspection inside-out revealed no "code violations", no exterior concerns, and some patches of remaining creosote deposit. They said the chimney was fine to use and recommended creosote treatment logs between cleanings to loosen remaining patches. This contrasting opinion left the impression that Rooftop Chimney exaggerated to sell me on a pricey project that I don't need. After posting my original review, Rooftop Chimney followed up to re-explain their concerns. I now appreciate that they may have a more conservative view on when creosote is a hazard and how to remedy. While reasonable people can disagree, I still don't like how they exaggerated some of the things other than the creosote and that they did a poor job cleaning. In addition to following up, Rooftop offered to "make it right" which I appreciated but I am more comfortable moving forward with another provider. I have updated my review and rating to reflect their follow up. read more

The cleaning/service was excellent and we knew that we needed a new cap fabricated. Of course weather for in the way and we didn't want anyone to take a chance with their safety. So with a lot of persistence and scheduling it for some and it's beautiful! Thanks all! read more

Eric Massey was the representative who inspected our chimney. He was extremely, pleasant, professional, knowledgeable, and patient. He very thoroughly listened to my concerns, took pictures to explain his recommendations and did everything with a smile. He was conscientious to ensure that our chimney was safe, explained how water can and shows signs of saturation, while recommending the most conservative solution to balance safety and cost. I highly recommend and this is the second time that Rooftop Chimney has serviced our fireplaces. read more

Our AC/furnace company recommended them when we had some water dripping from our gas furnace exhaust pipe. We don't have an actual "chimney", just a metal exhaust pipe with a small hole in the top that was letting water get in during heavy rains. They were able to come out and replace the top so no more leak. They were on time, friendly, did a great job, and followed all COVID protocols. The only slightly annoying thing was their need to rent scaffolding which doubled the cost of the job. You'd think they'd use it often enough to have that in house rather than renting it. Hopefully I don't have any issues for a long time but I'll definitely use them again. read more

These folks are definitely worth your time and call. The past few months I've been looking to install a wood burning fire insert for my existing fireplace. I looked into several fireplace/chimney contractors in the area and decided to go with Rooftop Chimney Sweeps based on their previous reviews and competitive price. They are extremely professional and knowledgeable. I enjoyed chatting with Kenny (project manager/consultant) and appreciated him taking the time to answer my questions as well as providing several quotes based on my desired options. I felt no pressure when it came to making my final decision. Once I agreed to the contract and placed my deposit/order, they were able to quickly schedule me for the installation once the wood insert arrived. Samuel and the team arrived on time and took very good care of my home during the installation. Before they got to work, he explained in detail what the team would be doing and took the time to document their process by taking pictures along the way. I appreciated their service so much that I will now be using them for cleaning and maintenance services as I enjoy my new fireplace. Thanks! read more

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I called them to fix the damper on my chimney. They came out did an inspection and said I needed to make $15,000 in repairs. Which, of course is ridiculous especially since I just had the chimney inspected and serviced a few years ago. I asked them to show me what codes were being violated, and they just sent me a very generic code description that the the firebox needed to be properly sealed. Then I got several high-pressure sales calls asking when they should come out to make the repairs. Never got that damper fixed by them and I'm out $300-something just for the inspection. read more

I highly recommend Rooftop. We initially had them out to do an inspection of our fireplace/chimney at our newly purchased home. It turned out that the chimney was not installed correctly, and the entire chimney plus fireplace needed to be replaced! (I called another company for a second opinion which confirmed need for replacement.) The Rooftop staff answered all of my questions and were very responsive. Ultimately, they got the job done in about 4 days (could have been even faster but for a snowstorm). Even on a day when bad weather was expected, they came and worked the couple of hours before the snow started falling, and brought staff from far away to ensure the job got done. In fact, when I had a separate company come out to rebuild the fireplace mantel, Rooftop staff immediately responded to my phone call to ensure they weren't building too close to the fireplace. They looked at photos and went through the manual, and even reached out to the manufacturer. Not everything went perfectly smoothly; for example, a technician left one of the ceramic panels in the alley and a car ran over it, and so the panel had to be re-ordered (they gave me a temporary one until that came in). While there were some hiccups like this, they were committed to getting it done right and came out as soon as the parts came in. I was very happy with their service and will continue to use them. read more

Rooftop Chimney Sweeps is truly an excellent business. From setting up the appointment, to appointment reminders, to the actual appointment, everything was smooth and everyone very professional. Andrew, our technician, called/texted to say he could come a little bit earlier or could keep to our scheduled appointment. He came masked and had covers for his shoes for COVID-19 safety protocol. He was very professional and efficient. At the end of our appointment, I already got the chimney inspection report in my inbox and he left everything clean and tidy. I cannot recommend Andrew/Rooftop Chimney Sweeps enough. Now I can rest easy this winter and fire up the chimney for cozy winter nights in! read more

We had an appointment set for Friday, August 12th @8am to have our cap repaired (under warranty) and to have our Chimney waterproofed due to excessive water hitting the bricks due to our roofline (which we also had fixed at Rooftop Chimney Sweeps' suggestion). At 9am, I called asking where the technician was. I was told that I would be contacted shortly by the technician with an arrival time. At 11am, I called again, asking where the technician was. I told RCS that I understand things happen, emergencies arise, and if we have to reschedule that's fine. But there should be some kind of communication with me, the waiting customer. I was assured I would be contacted shortly and was transferred to the scheduling manager's voicemail (Melissa I believe) where I left a similar message asking someone to contact me and tell me what's going on and whether we need to reschedule. At 1pm, I called again, asking why nobody has reached out to me yet, the technician hasn't showed up, and this is getting ridiculous. This time, the receptionist put me on hold to speak directly to Melissa and figure out what was going on so I wouldn't have to call back. The receptionist was fantastic. She informed me that something had happened with the technician this morning and two separate people were under the impression the other had already called me and I had unfortunately gotten lost in the confusion. I was then assured that Melissa (the scheduling manager) would call me back within the next few minutes. At 3pm I called again, after not hearing from anybody. The receptionist apologized profusely for the lack of communication and wasting my time. I gave up for the day and hoped someone would call me after the weekend. On Monday August 15th, either I called or RCS called, and we scheduled just the cap repair (not the waterproofing anymore) for Tuesday the 16th at 11am - 1pm. To be clear, I explicitly said we didn't want to do the waterproofing anymore during the phone call and the receptionist indicated that she had made a note in the system to remove this work. A little later, I got an email saying we were scheduled for Tuesday the 16th at 9am - 11am. I called back immediately and told them "no, we're scheduled for 11am - 1pm, why am I getting emails with the wrong time?!?" On Tuesday, August 16th, I believe RCS called around 11am to inform me that the technician would be arriving within 30 minutes to do the cap repair and the waterproofing. I then reminded the receptionist that we had already cancelled the waterproofing and that I refused to pay this company any money at the moment given this debacle but would reconsider in a couple of weeks since the waterproofing would be a good idea to get done in general. The receptionist indicated that she understood and would send a text message directly to the technician that was on his way to our house so that he would be aware that the waterproofing was to be skipped. When the technician arrived, he announced that he was here to do the cap repair and waterproofing. I had to tell him to skip the waterproofing. This is among the worst series of communications I have ever had with a home maintenance / repair / improvement company. To this day, almost 2 weeks later, I have not received any call from Melissa or any managers at RCS explaining or apologizing for the communication breakdown. The management has treated me, a customer for 6 years, like complete garbage. The receptionist staff was between helpful and extraordinary (different people). The technicians have been very knowledgeable and honest and fair. However, the salesman for the waterproofing was pushy (my personal opinion, others may have seen it differently). Additionally, management is completely unresponsive. If you treat all your customers like this, you won't have any customers left. I am done with this place. If they value me so little they can't even send a text, email, or return a phone call with something as succinct as "there's a problem with the technician, we'll have to reschedule", then they don't deserve my business or my money. Hopefully others have better experiences. read more

We had them in to inspect our chimney - and then later to refinish it. It was a hard, dirty job that took 2-3 guys 1.5 days to complete. I really appreciate that they did excellent work at a reasonable price, and they didn't leave a speck of soot in the house. read more

Our technician, Will, came right on time and did a really thorough job of inspecting our chimney. We had it cleaned two winters ago, and had originally booked him to clean ours this year as well, but he said we didn't need it. I really appreciated his honesty since I have no technical knowledge of chimneys myself. He also told us all about our flue and dampener and walked us through things to watch for/know about our specific chimney. I would definitely use them again and recommend them to neighbors! read more

The process was easy. The inspector was great, and the cleaning thorough. The project manner explained all of the photos and presented us with a multi step plan for getting everything in working order. read more

Called for an appointment ages ago, had to wait a month and a half. Got the email reminder yesterday they were coming today. They were supposed to come between 8 and 8:30am, it's now 9:30. Called, they said the technician called in sick, no one called to notify us. Next appointment not available for another 10 days. Never mind, cancelling, will skip it this year and go with another company next year. read more

Rooftop Chimney Sweeps gets ALL the Stars!! We bought a house in September 2021 and waived the home inspection (I know, I know!!). Upon moving in we realized the chimney was bad off. We obtained quotes from 4 other area chimney sweeps and every single one of them insisted that the chimney would have to be relined at a cost of about $5,000+ and that no way, no how could it just be cleaned and be safe to use. Well, SO GLAD I called Rooftop and had them come out. Their technician and project manager offered to do a thorough sweep and if there was extensive damage and a reline was necessary, they would credit the cost of the sweep to the reline. Well, they just came and swept the chimney and said the chimney is FINE! No need for a reline!!! They literally saved us thousands of dollars! They are polite, professional, and best of all HONEST! read more

Alex from Rooftop Chimney Sweeps was fantastic. Through, on time, good communication, and really pleasant. Highly recommend would use them again. read more

Rooftop chimney sweeps did a great job. They were on time and very agreeable and knowledgeable. our chimney had not been cleaned in 20 years. The technician was helpful and indicated that we were very close to a chimney fire. they did not try to charge us for extra things. He indicated that our chimney was very well-built unlike other houses in our neighborhood. And they were very clean you could not even tell they were here. Some furniture needed to be moved and they were very nice about that also. The price was fair and competitive and well worth it read more

I moved into an older home late last year, and belatedly discovered some issues with the fireplace. RCS was able to fit in a cleaning and inspection within a couple of weeks of my call, despite their busy schedule, which was far faster than most services in the area. Alex did a thorough inspection and cleaning, provided pictures of problem areas, and gave detailed responses to my questions. I appreciate the timely and quality service and would absolutely call RCS again in the future. read more

So this is an update from the situation from earlier. I contacted them through Yelp's application / project requester. Initially Michelle asked me for my address and if my system was oil, gas, or wood burning. Then I didn't hear from them until I posted the one star review. After I posted the review Michelle reached out to me to apologize and take ownership for the mistake and to offer me a quote for the chimney cap, and to set up a time for the technician to come out, as well as offering to waive the inspection fee (which included diagnosis and pictures of the exterior and interior of the chimney). Michelle was great about working with me through the messenger and text messaging and set up a date. Today the technician came out, and called as he was running a little early so he called to see if he could come by early. When he did, they went to our furnace / water heater area. Wilfredo was able to explain the answer and reasoning to some questions we had, and then went up to the chimney, did some inspection and then put the cap on as requested. They were quick and seemed to work carefully. After the cap installation was done Wilfredo was able to come down and explain to me in plain language what was going on with the inspection. He did a great job of explaining to me what he saw, and what he thought needed to happen, as well recommended order of repairs. The conversation with Wilfredo was great and he was able to make everything very understandable, event o someone who isn't familiar with chimneys and the equipment that goes with it. After Wilfredo left I deiced to send Michelle a message to praise how quick and easy Wilfredo was to work with. Looking back over the messages, I saw that I had forgotten to mention that Michelle offered to waive the inspection price. When I mentioned it to Michelle in the compliment I sent, there was an immediate offer to have the amount refunded. I really appreciate how responsive Michelle has been to me, even in offering to refund the amount of the inspection, after the fact. I plan on utilizing Rooftop Chimney Sweeps with any future issues with my chimney. read more

Scott was timely, professional and had our fireplace up and running within an hour. He was very communicative about potential issues that we might want to address in the future, but didn't pressure us to make any repairs immediately that we didn't need. read more

This is the 3rd time we've used Rooftop. Once was for a pre-purchase chimney inspection and once for a chase replacement. Both experiences were very good. Had another good experience with Grant. He called when he was about 15 minutes away, was prompt, efficient, and thorough. He made sure we were satisfied with the work (a chimney sweep and dryer vent cleaning) and showed me pictures so that I could see what was done. I'm not sure what else anyone could ask for! We have already booked them for our next sweep and vent cleaning. read more

Be ready to spend some serious money if they recommend any repairs. Which I assume they will absolutely do. I had Rooftop Chimney over for a backdraft/smoking problem. Customer service and their employees are pleasant to deal with, so that's the three stars. After spending $2500.00 to see if their interior brick patching, ripping out the cast iron damper and adding a top damper cap might do the trick, it did not. Their experiment did not work so they wanted to proceed with over $4500.00 in additional repairs and a chimney lining. I was out of money and patience so I ultimately I bought a $20 electric heat fan that solved my problem. Still upset that I paid so much money. This was all pre-covid but I'll still say please get a second opinion if you have any doubts. read more

DO NOT RECOMMEND!!! Ruined our chimney and we can't start a fire now without our home filling with smoke!!! read more

Rooftop Chimney Sweeps - Smoke - Chimney Sweeps Near Me - Alexandria, Virginia

Excellent customer service. First on the phone and then technicians were extremely polite and efficient as well. Will Claros was very professional and pleasant. Came on time, wore shoe covers and made sure that they left no dirt behind. They have video camera on the rod they use to inspect so I got explanation on the go. They charged us only for what they did though initial quote was higher. They also provided a military discount. We got their report very fast. On top of it I really like the personal touch they have with texting and providing a pic and a short bio of the technician. Makes to feel safer and builds rapport. read more

I heard from Dylan, one of the owners, and he provided a detailed explanation of the chain of events associated with the experience. It appears there was an internal discussion about the diagnosis that was not provided. Three technicians, that included first line management, that disagreed on the final diagnosis. It was decided to error on the side of replacement out of an abundance of caution. During the senior leadership review, it was determined the system should have been deemed functional as a result of the original inspection. Dylan provided an assurance the overall process workflow and how conflicting opinions on a diagnosis like this will be handled differently in the future. This company made a great deal of mistakes throughout the process of scheduling and performing work, but the senior leadership appears to want to build a great company. The example employees follow is the one provided from leadership, and this was likely a case where there needs to be more checks and balances in place. Dylan committed to doing the best he can to make those changes. Further, in an attempt to make the experience right he plans to refund his fees and that of the company that provided an alternate opinion--over $300. In closing, the consumer must be determined to gain the truth about a diagnosis. If a company asked you to spend $13,000 on a full system replacement, make sure there is a second opinion to keep everyone honest, spread-out technical knowledge and competing bias. This company didn't meet the mark but hopefully they will change their workflow and add checks/balances that will keep these circumstances from happening in the future. Just know, Dylan will make it right if you have a bad experience. Additionally, know his goal is to provide the best customer experience and technical skills possible to the community. I elevated the rating one star given the overall experience was terrible, required a great deal of effort to resolve but was impressed by the company's potential given their leadership. It doesn't feel good but rating the experience any higher is not a proper representation of the experience even when costs are refunded. The true cost exceeded the planned refunded amount. I got up on a three-story high roof to check the work of professionals--likely not too smart--and exceeded what I should have been required to do. read more

Jaliq and Grant came to figure out why our woodstove is backing up smoke when we try to use it. There was clear and frequent communication from the company leading up to the visit. They set an arrivel date with an arrival window of 3 hrs. I even got a text of a photo of Jaliq the day of the visit with the company contact number so I would know he was from there, even though they arrived in the company truck. Rooftop Chimney Sweeps thought of everything. They took great care and were very thorough. They figured out exactly what was needed and will send me a comprehensive report with photos from the inside and outside of the chimney. The visit was a reasonable cost which was set beforehand. No extra fees ( until and unless we need more services that may be suggested in the follow up report). I recommend Jaliq and Grant highly as extremely professional and thorough. read more

Don't waste your money. Had an appointment for a Level 2 inspection. The technician came took 5 photos of the outside and charged $200. When I told him that it wasn't a Level 2 inspection he said the Level 1 was the same cost. Called the company to ask about the cost of a Level 1 and they simply won't give you that information. read more

They promised a quote about four weeks ago. Never provided it. When I followed up, they literally ghosted me. How could I possibly give them more than 1 star? Just wasted my time in a pretty disrespectful manner. read more

They were awesome as far as responding to estimate appt, and showing up on time. However right out of box wanted me to buy $6000 insert I told them all I wanted to do was replace old gas logs and repair gas line. So the quote came back as $3000 $750 to install at most 2' of copper, $500 for logs,$1300 for burner, WHAT WHAT!? Is everything plated in gold! Unless you you just have money to spare, this company is not for you read more

I called about getting a second quote on having our chimney crown repaired, a very nice gentleman came out to take pictures and I received a quote for $500 to complete the repair I asked for, as well as another $1,000 of other recommended work. I called to schedule the chimney crown repair only and after playing phone tag for over a week with several people, someone called to tell me that to just get the work I asked for would now be closer to $700 because I wasn't getting the other work they recommended. Don't waste your time with these clowns. read more

Recently moved into a new home and had no idea about the fireplace and flue condition. RCS sent Tien to visit our home earlier this month to inspect it all. He was awesome! He explained ALOT, was incredibly knowledgable, and did a very thorough job. Was then sent a copy of the inspection report via email with all the pics he took. I was so impressed with RCS and Tien's work that they're our preferred choice going forward. Thanks for the great job and I hope to see you again in the fall! read more

Worst place. They cancelled on us and during the booking window and the woman on the phone yelled at us and told us it was OUR fault. A totally incompetent business. read more

Do not use this company. Total cons. I thought there was a block in my chimney because my hvac exhaust vent had water vapor building up, causing rust that ultimately went back into the hvac electronics box. Their technician came out and told me that my chimney liner collapsed and needed to be replaced for $8k. I asked him to put the camera scope up the chimney so I could see (which I paid for), but was told that he couldn't do that because it would tear my liner even worse. I know nothing about chimneys so I believed him. Fortunately I decided to get a second opinion just to make sure. Turns out there was nothing wrong with my chimney at all. The air wasn't venting properly because the first few feet of tubing (from my hvac not the chimney) wasn't made from the right material. I had the part replaced for a couple of hundred bucks and haven't had an issue since. If I had listened to their technician, I wOuld have spent $8k and the issue would still not have been resolved. I likely would have then gone down the path of having to replace my whole hvac. It's unbelievable to me that the technician would be that scummy. Not only would I have paid thousands of dollars for what was only a small issue, but my infant daughter (who he saw) would have been without heat for weeks. Do not use This company read more

Hired for a cleaning and inspection. Went to them based on Yelp reviews after first option (that charged approximately half for the same service) was not available to schedule at my location as soon. I was OK with that since their price seemed like it still may be reasonable for the area. Crew arrived very punctually, were professional, careful, and did a good job with the cleaning. Visual report given after the service and also watched the video feed as they stuck the gopro up the flue. Also provided some knowledge on how to work the specific damper on a new-to-us fireplace, which was nice. At least three stars is absolutely deserved. With that said, I also kind of felt like I signed up for a sales pitch rather than an inspection. Galvanized chimney cap showed some mild surface rust (no holes, still fully seals flue top, fully functional). Solution, brand new cap at 186$. New caps cost around $50 and installation is literally tightening 4 screws (the old cap had to be removed to do the inspection). One crack in crown bed, entire surface needs to be re-sealed (this repair seemed reasonable). Chimney Flue condition: smoke box fine, tiles not cracked, damper/firebox good, mortar partially missing from a few tiles is only issue. Solution: over 3 grand to completely replace tile lining with brand new stainless steel one. Could not determine from the conversation if this was a major cause for concern, or simply a maintenance item that can be deferred or monitored to see if it becomes a concern. I went in hoping to find out if a fireplace I had never used was (as best as can be predicted), reasonably safe to burn a fire in. I don't expect a guarantee, but a reasonable assessment from a professional. Went out hearing that it is "not up to standards" with no useful information. Kind of like going to a car repair shop and getting the "is my car safe to drive?" question answered with "well, your tires aren't brand new so it isn't up to standards." That may be perfectly fine for some people. However, I find a lot more value in a service that leaves me feeling like my interests are at heart rather than commission opportunities. For me, I definitely received a good value for the cleaning portion of my service with Rooftop. Will I hire them again vs trying another service next year? Unlikely. Edit: Owner called immediately in line with comment below. Gave a clear, detailed explanation on the impacts of mortar gaps like I described above, the context of why they matter, and the potential dangers. Offered to refund the service which was not at all expected. Also took some time to explain why alternative repair options (than replacing with stainless) would cost similar amounts (or more) and why the end result would not be as good, and ways to time/schedule it if it something that needs to be put off down the road. I appreciate when businesses care about their reputation and for that the 3 star was updated to 4. read more

I scheduled with Rooftop Chimney Sweeps based on the reviews. I had an appointment at 8am with a window of arrival of 8-8:30am...8:50, no one, so I called. Was told there was a scheduling mix up and asked if I could do 9-11am, keep in mind it is 9am at this point. Was told to expect a call 30 minutes prior to arrival...10:51am a text saying the tech was on his way. At 11am, still no technician, so I called again. While on the phone the tech called and told me he was 30 minutes out. I have now been waiting since 8am...I will say there were some attempts to reschedule, however given the issue revolved completely around scheduling, I was unwilling to risk waiting another 5 hours for nothing read more

It's been a while since my gas fireplace was serviced. We use it quite a bit in the winter. Eric with Rooftop Chimney Sweeps did a great job cleaning things out and checking out the system. He didn't try to sell me a thing. Just quick efficient service. Five stars for sure. Thank u. read more

A whole team spent an entire day working on our furnace exhaust and chimney. Despite the job being way more complicated than expected, they persevered and kept a great attitude the whole time. They were considerate and respectful and very professional. read more