As a former pool owner, and a somewhat sophisticated buyer, my sister recently asked me to help…read morearrange her pool cover purchase/install. I picked Hydro Pool & Spa, in Gaithersburg (she lives in Woodbridge) because I had used them in my previous two pools. My sister was shocked by the high level or service and the great fit and timely install of her pool cover. FWIW: He was SLIGHTLY cheaper than the other two bids, but he provided service well above her (and my) expectations. Use others at your peril.

Overcharges, poor service and at the end of the year. Once you signed the contract, and they have…read moreyour credit card, the sky is the limit. We ended close to 10K for pool service for the season. Beware.

Great counter service. They knew just what I needed. Looking for faucet parts for a 1939 bathroom…read moresink. I looked online, I did the Lowe's and Home Depot thing and nothin'. Someone referred Ferguson's to me, problem solved. I wished I knew about them sooner. Now they are my go-to plumbing supply. Ya don't need to be a contractor to use this location in Airpark/Gaithersburg. Thanks to those there who helped me out.

From the owner: Serving the community, your local Ferguson is the go-to source for professional-grade plumbing…read moresupplies, fixtures, and equipment across Ferguson Plumbing Supply #1729 Gaithersburg, MD. We carry pipes, fittings, valves, water heaters, fixtures, and drain products from the industry's most trusted brands. From copper and PEX to cast iron and PVC, our team has the stock and expertise to get you what you need fast. Visit our website to browse our full catalog and learn more about your local branch. Ferguson in : the professional's choice across Ferguson Plumbing Supply #1729 Gaithersburg, MD.

When we were initially planning a complete kitchen renovation and met with a few kitchen design…read moregroups in the Bethesda and Columbia areas, and talked to friends who had purchased appliances, we heard over and over that ADU was the place to go. We had decided on some of the appliances we wanted to buy (Wolf induction range and steam oven, Sub-Zero refrigerator) and visited the ADA showplace in Gaithersburg on several occasions to decide on sizes and other appliances we needed. We ended up buying all of our kitchen appliances at ADU; this turned out to be efficient and a lifesaver when we had a size issue with the microwave drawer and needed to switch it out for a different model that fit better in the island cabinet. ADU carries a wide selection of quality appliance options and offers some discounting as well. I could not have imagined getting 7 appliances at 7 different places, managing those deliveries and schedules, and so on. We ended up working primarily with Kyle Gladden over the seven-month process from planning to complete installation. He showed us various appliance options, answered questions, and worked through many details over the months. Going with ADU was the best approach for us as Kyle knew the big picture of what we were trying to accomplish and when, and it simplified deliveries, asking questions, and making changes. Kyle is pleasant, professional, responsive and very easy to work and communicate with. When you are undertaking such a big project you need to work with pleasant people who can help you get the job done! It's a necessity! On occasions when Kyle was out, we could easily reach someone else who could help us in the office. Everyone we encountered in the office and the phone was pleasant, knowledgeable, not pushy, and responsive. We're happy to recommend ADU (and Kyle) for new appliances.

I went here several times but didn't end up using them due to a personal contact getting me a…read morebetter deal but they were patient, professional and well supplied. Great advice as well.

I've been doing business with Tom Gross of Fireside Stone & Patio for years. I've never been…read moredisappointed--always receiving the highest quality of product, exemplary service and professionalism--all with a personal touch. I purchased a grill from Fireside, which is still going strong after many years. Fireside installed our spectacular 2500 square foot patio, completing it under the scheduled time table. And that's just on the personal side. Tom and Fireside have also done 2 gas fireplace installs complete with stunning stone work, handsome mantels, and custom hearths--one in an office, and in a lobby for my business/organization. They each "make" the room and are the centerpiece for gathering. Integrity. Quality. Personableness. Professional. Prompt response. Fair price. High value. That has been my experience with Tom Gross & Fireside. I'll never go anywhere else.

I was fortunate to have Cole and Mike from Fireside Stone & Patio work on my gas fireplace this…read moremorning. It hasn't worked for several years, and I was dubious about it ever working again. However, Cole and Mike had it working in about 10 minutes. They then cleaned the fireplace. Cole took the entire fireplace apart and cleaned every inch of it, inside and out, even the logs! I didn't realize how dirty the fireplace was until I saw it clean! It now works, and looks great. I would recommend Fireside Stone and Patio to anyone needing service.

Todd Spenser at M and M appliance sales provided the excellent kind of sales service you will only…read morefind at a local retailer. Todd not only answered the phone on a Friday after 4pm, he continued to work with me through Saturday! I had very unique requirements for 3 kitchen appliances due to space, access to electricity, water. Todd found me excellent appliances (I checked the prices and they were identical to the box stores.) SO IF YOU WANT FRIENDLY, FOLLOW-THROUGH SALES AT FAIR PRICES, CALL AND ASK FOR TODD.

I am so sad to write this review, I was really excited to go with a local independent company when…read morewe needed to replace our dishwasher. But we bought it in August and now, in October, it has yet to be completely and properly installed. The last several months have been a marathon of calling and emailing with slow progress and no proactive updates. We've had their technicians visit three times now, and every time they mess something up or leave the installation incomplete. We've talked to maybe half a dozen different employees, and even left voicemails for the owner twice (with no response). We just want our dishwasher installed properly with all the right parts!

A man named Ish followed myself and my friend around the store attempting to force a sale. He…read moreapproached us three times, pressed me for my phone number, and to give up money I don't have. Until I directly told him I had 0 money to give, did he leave us alone. I wanted to buy furniture from this store in the future, but we don't feel comfortable going back in person if this is the behavior to expect.

**BEWARE OF THIS FRANCHISE**. Purchased an item that couldn't even be redeemed! Had to reach out…read morenumerous times to the franchise for a resolution which they couldn't provide and didn't even know their own policies. Manager never spoke to me to handle the matter and left it to the front desk rep. If you purchase from them, just know that they are quick to take your money and will neglect you afterwards!

Unquestionably 5-star service. We moved into a house with an antiquated gas fireplace that we…read morecouldn't even get gas flowing to. We called Steve the Fireplace Guy based on the reviews here and in Washington Checkbook. Kyle came out to do our service and he got the unit back in working order. He was really friendly, let us know what our options were, and then kept us informed as he was working. He also answered a bunch of questions we had about the gas lines and myriad gas appliances in our house at the same time. The pricing was very reasonable as well. Honestly, we thought we were going to have to buy a new burner set and had given up on the idea of fires this winter, but by the time Kyle left, we were enjoying our first fire in the house. We will definitely be repeat customers and I wouldn't hesitate to recommend this company.

This is an excellent company. Steve is amazing. Patient and kind. Happy to explain anything do you…read more Installation was smooth. Great crew. Excellent customer service all the way through from everyone. Absolute recommend. A+++ all the way.

I needed a single reem of paper. Their prices are competitive with the office supply stores. Simple…read morein and out. I asked an associate where the printer paper was located. Instead of walking me over, they pointed towards the area. They said if they have any in stock, it would be there. Not the best assistance a customer could ask for, but sufficient.

1/5 Stars - Extremely Disappointing and Disorganized Experience at Geek Squad Germantown…read more On October 16, 2026, I had a scheduled Geek Squad appointment at 5:40 PM at the Germantown Best Buy location for a screen replacement. I arrived at approximately 6:00 PM, 20 minutes late. I fully acknowledge that I was late and understand that appointments operate on a schedule. However, the lack of organization, communication, and customer service that followed was extremely disappointing. When I arrived, there were absolutely no clear instructions on where to go or what to do. Was I supposed to sit down, stand in line, or wait for someone to assist me? The only direction I received from the greeter was to head over to the "blue wall." Once there, I was left standing around with no indication of whether I needed to check in or wait for someone to assist me. What made the situation even more frustrating was that one Geek Squad technician appeared to be actively working while another was simply walking around. I eventually took it upon myself to approach the technician who was walking around because nobody had acknowledged me or explained what I was supposed to do. When I approached him, he explained that Geek Squad appointments are scheduled in 20-minute increments. Fair enough, I understand that I missed my appointment window. However, instead of immediately explaining that I would need to reschedule, he told me he needed to check whether they had the necessary parts available for my screen replacement. At approximately 6:20 PM, I was informed that they did have the parts in stock, but I would need to schedule another appointment to have the screen replaced. After telling me this, the technician simply walked away to the back. My question is simple: What was the point of checking parts availability if I was going to be required to schedule another appointment regardless? If my appointment window had already passed and there was no possibility of completing the repair, why wasn't that communicated immediately? I take full responsibility for arriving 20 minutes late, but that doesn't excuse the poor communication, confusing check-in process, and unnecessary back-and-forth. I shouldn't have to approach an employee who is walking around just to figure out how to receive assistance. What makes this experience even more disappointing is that I've used Geek Squad at both the Frederick and Rockville Best Buy locations and have had significantly better experiences. The staff at those locations have been much more organized, helpful, professional, and respectful of customers' time. The difference in customer service compared to Germantown is night and day. I understand that appointment policies exist for a reason, and I wasn't expecting special treatment for being late. What I did expect was clear communication, professionalism, and a straightforward explanation of my options. This will absolutely be my last time using Geek Squad at the Germantown location. I would rather drive farther to Frederick or Rockville, where I've consistently received better service, than deal with this level of disorganization again. For a company that specializes in technology and customer support, I expected a much more professional experience. Unfortunately, the Germantown location fell well short of those expectations. A little communication and basic customer service would have made a significant difference.

The technician arrived on schedule, and was courteous and professional…read more This was my first experience having my outdoor grill professionally cleaned; and after the work was completed BBQ Rescue has won my business for that project every spring moving forward. Thank you!

Bait and Switch I reached out to BBQ Rescue to have my Weber…read moreIgniter replaced. Being a fairly capable person, I diagnosed the problem after ruling out everything else. They sent an email estimate before evaluating my grill. $125. I thought it was unusual to receive an estimate sight unseen. I agreed to this amount and was led to believe that after doing their own assessment, they would fix the issue (replace the igniter). No. The $125 is just the "House Call" during which they diagnosed that I need a new igniter. Of course they don't bring parts and don't come prepared to do the work. They offer to return with parts and perform a 3 hour surgery. It's not like an igniter kit is so rare! I almost never submit reviews. But my experience was not positive at all. It's a shame BBQ Rescue had to go to such lengths to avoid my business, waste my time, and take my money.

Great selection of flowers, shrubs & trees. Helpful & friendly staff. Prices are a bit more than…read morethe big chain garden stores but the quality & knowledgeable staff make it worthwhile!

I actually like a lot of stuff from them but I'm docking 2 stars and here's why…read more 1) I was looking for native plants to help a forest restoration project so I was also asking (while purchasing) if I could take any milkweed seed pods if they aren't picking and selling them. Their response (the perennial manager) said that their never have any dead flowers or pods on their plants. I asked what happens to them. She said they are trashed. And I ask if it's possible to save them for someone like me? And that I'd be happy to pay for them. She said no. It's going in the trash and it's now just a total waste. Soo.... That's awful in my opinion? The heck. 2) for being so "pristine" and "posh" in finding quite a few aphids. At least in their native section. So obviously that's a huge ding as well. This isn't me saying they should treat it with any pesticide but at least trying to make an honest effort to kill them by hand Overall I actually like the plant nursery. Every Wednesday they go out of their way to have deals. And the perennial manager did point out some 50% off milkweeds (even though at the register it wasn't well communicated about the sales. But I reminded them and it was all good.)