Excellent service at this location in Gaithersburg! Dealt mainly with Santiago and Fernando,…read moreexcellent reps of this establishment. I utilized TW Perry for a deck project, using them for roughly 90% of my materials and they were extremely professional. There were a few snags during the process, but both Santiago and Fernando made them right! It was a lot of materials that were ordered so small hiccups like missing parts (very small ones) and damaged items (most likely in transit) are to be expected. They credited me for the damages and even gave me the missing pieces, without giving me any grief. A++ I highly recommend this location, looking forward to my next project using them and will absolutely be referring people word of mouth style. Thank you Santiago and Fernando, you guys are awesome!

I was in search of a speciality sheet of wood for a siding repair and tw perry was one of the few…read moreplaces locally that carried it without special ordering. I visited twice. One time to check on the inventory and the second time I came with a truck to haul the wood. All staff encountered were pleasant and pretty helpful. In addition, the price at TW perry was $11 less per sheet than a local competitor. It saved me $50 going here. The parking lot is small, but it's not needed to be any larger since the traffic was minimal both times I visited. It's nice that the entrance is off the main road and it's easier to exit, especially with large trucks that frequent there.

We had the pleasure of working with the team at Cabinet ERA for our kitchen expansion and remodel…read more Our original plan was to reuse some fairly new white cabinets we had and add additional cabinets as the kitchen size was increasing. We worked primarily with Han, but in reality they are a team at this store and I believe everyone had some contact with our project. Han was able to help us modify our cabinet layout, and offer us a full set of new cabinets that was within our original budget for mixing new and old cabinets. This allowed us to add some nice upgrades like retractable wooden shelves, trash cabinets, and a cooking utensil cabinet next to the range. We used the old cabinets in the laundry room and storage room. The cabinets boxes are quality construction plywood including the corner braces. Solid wood door fronts. Heavy duty glides on drawers. Soft close. Everything you should expect on a quality cabinet. We had the option to order them pre-assembled and this saved us a tremendous cost and time for installation. Our contractors commented on the quality of the cabinets. Our oven cabinet had to be modified to hold two ovens the larger oven weighing 500lbs. We were able to add some minimal reinforcements and got a solid result. The countertops and island slab are very heavy soapstone. The island slab is well over 1,500lbs. Not one issue for those cabinets to support the weight. We are thrilled with the quality of service, the product, and the result.

Oh my this company is a lifesaver. Thank goodness they were able to manufacture a vanity in the…read moreexact size that I need. Included is the ability of the designers to zero in on exactly what is needed. Thank you again for your service and talent

On time, professional and made sure that my cabinets and floor were not damaged during the double…read moreoven install. Thank you Gary and Lena

I could not wait to give Smart Kitchen Design a five star review. We had a very bad install by…read moreanother appliance company and for one year I have been trying to get the job corrected. I worked with the Quality Assurance Department of Miele and that is where Smart Kitchen took over. All the people I dealt with were total professionals. I want to give Mario and George a huge shout out. They are tops in their field. Lina Timson is very helpful and very nice.

Tony went above and beyond. I explained that we were having Thanksgiving Dinner at our house and…read moreneeded the gas logs before Wednesday. He had them for me 2 days later. When the gas hose was not included in the box he gave me the last one in his store. Customer Service is still alive!!! Thanks again Tony

My house was going on the market, but there was a gas leak in the fireplace, and I urgently needed…read morea part to repair it. Contacted many places and no one had it in stock, but Acme promised to order it. Didn't know how long it would take, but they would request it from the manufacturer and let me know when it came in if I paid in advance. Asked if it could be expedited, but they said no, it will get here when it gets here. So I prepaid in full and waited impatiently. They accidentally put two charges on my card, the right one, and an extra one that was clearly in error, so I called again to complain, and they managed to reverse the second charge, after several calls and a few days. About a week after the order, when there was no part and no update on delivery time, I found an online site that promised to send it to me, and I ordered it from them (pellethead.com). They sent me the part for less than half the price I had already paid, and got it to me in 2 days. Hated paying for it again, but I needed it right away. The repair was promptly completed, and Acme still didn't have the part. They wouldn't cancel the order. Eventually I was told that the part came in, but by then I was out of town and couldn't pick it up, and didn't need it anyway. Probably could have made a trip to the area to pick up the part, but that would cost far more than it was worth. I don't know what happened to the part, but I never got the part or a refund.

This is the greatest resource for appliance parts. The…read moreright front burner on our GE gas stove has not worked (without lighting with a match) for years. I googled it, and a video came up showing how to change the igniter. I searched online for one and found they are very affordable, but the shipping would double the cost. (Plus, I would have to wait.) I took the old one off and brought it to the nice folks at Tribles. I got it for less than the online source, went home, changed it, and voila! The staff is polite and knowledgable. Who wants to pay a service man to come for hundreds of dollars if one can make simple repairs oneself?

What a bunch of %#€&! Not only they charge 500% markup on…read moretheir products but also the customer service is subpar. Sales counter attendants look barely alive with slurring speech and unprofessional look with very little desire to help and not knowledgeable on their products other than looking everything up on a computer. Always is we don't have that or we need to order. A disappointment every time. How are they still in business?

I have always had pleasant experiences with this store - sometimes things go out of stock, but…read morethat's just the way things are nowadays. Twice when I've been to this store I have seen *awful* customers treating the staff horribly. There's just NO reason to yell and curse and swear and I feel so sorry for staff who have to put up with this level of nonsense. I recently had what I thought was going to be a challenging experience and I was directed to Rosa who took such good care of me and was so kind. I know how tough it can be to work customer service, especially when people can be so unkind and hostile. I was so appreciative of Rosa's kindness, patience, and taking charge of my situation and resolving it to my satisfaction. Thanks so much for having staff who are empowered to make things happen... I'll be back soon!

We like coming to Floor and Decor for getting stuff for our home projects. The store has a good…read moreselection of tiles to choose from. They also have good options for large sized tiles. The staff is helpful in making recommendations and also to figure out how much tile will be needed for the work. A good alternative to Home Depot or pricier tile stores in the area.

If you need any kind of hose you must go to your local Colliflower. The owner operators are all…read morevery knowledgeable and professional. If you bring in a sample they will make it for you while you wait. They use Parker fittings and hoses. This is good quality stuff. We probably visit Jason at least 3 times a week. So, next time you need a hose; fuel, water, or hydraulic, go introduce yourself at Colliflower. In Rockville his name is Jason.

Excellent, excellent service at Stone Source. We visited a wide range of places to find the right…read moresize, quality, style, and price of marble for our master bathroom and the service at Stone Source was by far the best we encountered. We ended up purchasing our marble tiles elsewhere just because there was a certain style we wanted that we couldn't get, and we had to make a time sensitive decision. However, I still highly recommend Stone Source for anyone looking for attentive and helpful salespeople and great quality stones for home projects.