I would give them ten stars if I could. The service in this place is just BEYOND! You simply don't get service like this any more - anywhere. The table for my BGE smoker/grill was falling apart after years of good service. One day it seemed fine, the next day we noticed it was buckling and cracking under the weight of the Egg. We clearly needed a new table asap but were concerned with the whole supply chain problems that we would have to wait for months to get a new table and we were not sure the old table would hold out over the winter. The other problem is that, well, we aren't as young as we were and manhandling the Egg out of the old table and getting it into a new one safely was going to be a big challenge for us. The good folks at Strosniders not only found us a table that was "in stock", but they delivered it, took apart our Egg, replaced the bands, and installed the Egg safely into the new table. The fact that they did all this to help out a customer speaks volumes about their business model and excellent, knowledgeable staff. Thank you to Sean and the team for everything! read more

Great service; friendly & knowledgeable. Almost always have what I'm seeking. Nice loyalty program with coupons as well.

I have a leak under my sink and had on my list to go to a different store and then realized Strosniders is around the corner. I went in with a picture and immediately a gentleman saw me and asked me if I needed help and I showed him the picture and we spent a few minutes discussing the issue and he could not have been more helpful in terms of telling me what I could use to reconcile the issue immediately and what I should do for a long-term fix. For any home improvement projects I don't think I will ever go anywhere again. The best of the best. read more

This store is a gem. Yes, the prices may be higher than big box stores, but you're paying for convenience and oftentimes, outstanding service. There have been so many times I've gone and someone friendly will stick their head around the corner asking if I need something. It's a smaller store so they focus on good selection of parts and keeping things organized. The plumbing isles at big box stores are often a complete mess. Please try to support local hardware stores. read more

Needed really unusual set of metric screws, nuts, bolts etc for a rollator. Took a functional set along to match up. Partner had experience with Silver Spring location. "If nobody else has it, they will. And they will work hard to get it right." Went to three other (chain) hardware stores closer by first. Failure all around. Ok, ready to drive from Falls Church to try out Potomac store. Very helpful staff. Inventory of screws, etc was seriously impressive -- considerably more than any of the chain stores. Staff explained where the problems were, spent considerable time getting all the pieces together, wrote it all up nicely. Good to go. BONUS: checked out the store. Miele vacuum cleaner inventory! And prices so much better than elsewhere. (Who knew?) Picked up a few boxes of vacuum cleaner bags also. (Added benefit.) Got home and found out that the screws were 1/4 inch too short?! (Huh???) How? Took the correct screw along. All the other parameters were correct. But the obvious one was not? And a few other issues, too.) Ok. Drove back next day. Exchanged items. (If you are counting, this is now the fifth trip to a hardware store, the second to this one.) Have not yet tried to install into rollator. Waiting for partner on weekend. Even so, would recommend this store. They had everything, far beyond the chain stores. Staff were helpful, friendly, avlbl, put forth effort to take care of situation. They also tried to correct it the second time. Store was otherwise well stocked in items not avlbl elsewhere. Worth the trip. Would recommend. read more

The convenience is amazing. Whenever I need something, all I have to do is walk in. They have everything and the prices are generally very fair. The managers, Jack and Shawn, are particularly good at their jobs. Friendly, knowledgeable, energetic, and supportive, as well as very quick at helping out. I build a lot of off-the-wall projects, so it is particularly handy to have a wide variety of hardware, paints, electrical, plumbing and such. So I ask a lot of "how might you do this project?", And I always get thoughtful, helpful ideas and suggestions that turn out to be exactly right. read more

Strosniders Hardware - Hardware Stores Near Me - Potomac, Maryland

This place is great in many ways. There is one total (_*_) with a leftover hippy from the sixties vibe who has been rude and unfriendly a couple times. He sits up front. The rest of the personnel know what they have and where it is. And are a huge help. Prices are a tad "Potomacky" but it's close to my home there and all in all I can take the one jerk as the rest of the staff make up for him. read more

Every time i go here, the manager, which im not sure of his name, but he has a ponytail, well he is VERY helpful. Starts with the greeting at the door and helps me find the product asap. This store is clean and oraganize. read more

I bought quite expensive LED Christmas lights here less than a month ago and already they are not working. I admit I do not have a receipt (they were a gift for my mother in law who did not keep the receipt). The store says they do not believe I bought the lights there and the staff and manager were quite rude. I specifically went to a neighborhood small business to get better customer service than this. Even if they will not replace/refund the lights, they could at least be nicer about it! If your interest is in shopping local for better customer service than at Home Depot, this is NOT the place. I could have paid less for the same lights at Home Depot and gotten the same rude attitude, so I regret buying from this store. read more

Staff is really friendly and knowledgeable. They were able to find a couple of screws and nuts that I needed.

What rude employees ! As I walked in, I heard a male staff member loudly mocking and berating a female customer for requesting off-white paint. "You realize, don't you, that there are more than 15 different off-white paints. You can't just come in and ask for off-white paint. ". I asked another staff member if they carried fire blankets and he sneered at me "Ma-am, we don't carry blankets.". He admitted he didn't know what a fire blanket even is. This is not the courteous service I am used to at the Strosniders in Bethesda. read more

I was in the market for a Stihl trimmer and Jack was fantastic! He gave me a demo- they took care of the registration, and helped me with the purchase from beginning to end. The paint department has always been friendly and fast- and I usually find something I didn't realize I "needed". Great local businesses to support. read more

If you are looking for a hardware store where customer service, knowledgeable staff and friendly support, come here. I especially recommend looking for Ed, a store employee full of humor and charm that made a shopping experience fun and on point. Never going back to Home Depot or Lowe's! Support your small business! read more

I have been shopping here for ten years and never once encountered a rude employee. They are all very nice and friendly. Walk you to the product you are looking for and never just pointing you to the location. It is more expensive but you pay for convenience. read more

First off,- the prices are ridiculous. The Lutron light switch I paid $30 for at Home Depot was $70 at Strosniders!!! Not only do they mark everything up, but have you ever tried returning something at one of their stores?? Heaven help you if you've opened the package! They give you the 3rd degree (even with the receipt), call in a manager and generally imply that they don't like ur kind 'round here!!! Both the Potomac & the Bethesda store employees seem to have had the same schooling: 1) don't allow ANY returns w/o a receipt (doesn't matter if the NAME of their store is on the package!) 2) if a customer comes in the store: HIDE! 3) if you can't hide,- talk to another customer at GREAT length so that you'll get tired of waiting and walk away! 4) if asked directly where anything is in the store,- wave vaguely toward the back of the (empty) store and say "you need to ask someone else"! get my drift?? read more

The only reason i drop this place a star is because of the high prices. But its Potomac, what did you expect? This place has been around forever and so have most of the people who work there. The ones with the red vests know there stuff. You can ask them anything about hardware etc. and they'll know what to do. They have a great selection of just about every small house need and plants etc. Top notch read more

Strosniders is right down the street from my house, making it my go-to hardware store. If their prices were a little more in line with Lowe's in the Kentlands, I would have definitely given it a 5 star rating. This establishment has been a part of the Potomac Village for as long as I can remember and it has always had everything I was looking for. If I couldn't find something, or even if I looked a little lost and confused, their friendly and knowledgeable staff were always ready to help. They have even taken the time to explain proper uses and proper installation techniques and even when I have called on the phone with a question, have been more than amenable to help and check on things for me. I definitely recommend Strosniders to anyone in Potomac who is looking for a convenient, neighborhood spot to go for any home hardware need. read more

I took a key to two different hardware stores and a kiosk before coming here. Every time, they either didn't have the right blank or couldn't make an accurate copy. Finally, I came here and they did it right the first time. Highly recommended. read more

I've been going to Strosniders since the mid-1950s (back then, on Arlington Rd--the first store they had at Bradley Shopping Ctr.). I've never had an unpleasant or disappointing experience in all those years. Today's visit was no exception. I received great and helpful assistance from both Alden and Austin (on the floor and at the register). Always great and knowledgeable staff. Thanks read more

Great store - well laid out and organized, with just about everything one needs plus a few surprises. Knowledgeable staff. Prices higher than Lowe's or Home Depot, but sometimes convenience and service are worthwhile. read more

Rude staff, at least based on the guy who answered the phone for tool rental. Perhaps not very knowledgable either as when I asked about model number of rental tool the response was an annoyed "I have no idea". Apparently the prices are crazy too, I'll just drive twice the distance to my home depot. Its not like its far anyways. read more

Maggie, one of the cashiers was exceptionally helpful and remembered me from weeks prior and was still able to help me perfectly! Such a friendly girl! Very very very helpful. read more

Great and convenient hardware store in the heart of Potomac, MD. The have almost everything.

They've been there forever. Every time I walk into their store, within 5 seconds, I am greeted with a hello and asked if I can be helped. Its good that Home depot opened near Montgomery Mall for more options, but Strosnider can't be beat. read more

The staff are very knowledgeable and helpful. And, unlike Home Depot or Lowes, they have enough staff that you don't have to go searching for someone. They'll show you various solutions for tackling a particular problem. Yes, it's somewhat more expensive than a mega-store, but when Home Depot has put all the neighborhood hardware stores out of business, good luck getting your questions answered. Support local businesses. Support companies hiring people who know what they're talking about. read more

So unfriendly. If this is our neighborhood hardware store i will be driving out of my zip code to pick up things elsewhere. A smile or even just a thank-you is all I expect. Ace hardware stores in Florida are always so helpful and friendly when down there in winter. read more

Last spring I bought an Ace Hardware shed from Strosniders! We had to take the pieces out of the box in order to get everything in my minivan and they were soooooooo helpful and congenial!!! Today I needed some special length bolts to mount an antique door knocker and they spent a long time helping me figure it out and then cutting to bolts. They charged so little for all that service, it was practically free! And they are such a congenial group of people!!! I live in Rockville, but it is definitely worth the drive!!! read more

Excellent product range/selection. The quality of products is matched by a helpful staff well informed of their product line. I have been shopping there for thirty five years. The name has changed, but the products and service have remained consistent. I read some of the reviews and what I have to say is that for people to whine about high prices, I think not, especially when you realize what they have to pay for rent being in the heart of Potomac. read more

Very convenient location and it seems like they always have everything you want, which is very surprising for the small size of the store. Prices are abit more expensive but it's worth not driving to home depot and get lost on the isles. The only Down fall is friendliness, some of the staff could be a little more welcoming and friendly. read more

My husband and I went here looking for some screws to fix the back deck. There were two young men walking around, and when my husband asked where to find the screws they were both very rude and didn't help. Their names were Alden and Max. Besides that, the store was very dirty. Won't be coming back here again. read more

You get what you pay for at Potomac's Strosniders. Just a couple of hours ago I needed a new Stihl lopper as my gave up the ghost. Unbeknownst to me (bought the lopper two years ago), the managers Shayne and Jack located the Stihl loppers in another row and when I showed them my picture taken after the ruination of it this morning, they told me it was covered under the warranty and handed me a new one without charge. You will never see Stihl (made in the USA) at the big box hardware stores...only at Strosnider in Potomac, MD. The staff was so honest and helpful. You will never go wrong at Strosniders, thankfully. read more

For any job of even small complexity, you can't go far wrong at Strosniders. Blurt out your question to the first staffer you see and you'll be taken directly to the item or service that you need, or be told promptly that they don't have it. Maybe one in four times you'll be sent off to find another staffer in a different department, but typically everyone knows most of everything. Yes, the big chains will have lower prices. But you'll lose a lot of the cost advantage in time lost searching for a staff member who knows anything, and in fumbling through empty and mislabeled parts boxes. Strosniders seems to have an inventory system that keeps product on the shelves. I would estimate roughly that doing the same task at Strosniders in 10 minutes would take an hour at the big chains. Maybe if you're buying 100 bags of fertilizer the price saving is worth it, but for any one off job the time saving at Strosnider's in just locating the part is worth it. And for complicated babies like what washer does my faucet need, or battery for my cellphone, or light bulb for my odd flashlight, the time advantage is even greater. When I lived in DC I used to drive to Strosniders in Bethesda when I had a complicated problem. Later I patronized the Strosnider's store in Silver Spring. Now I live in Potomac -- same business model. For those of you who remember how hardware stores used to be 50 years ago, Strosniders is a welcome breath of the past. For those of you who don't remember, enjoy a taste of what the world used to be like. read more

The folks here know my name, and know the answer to my next 5 questions. They'll walk me to where the thingamabob is, and always seem happy to see me. Maybe its because I'm so delightful, more likely because they are so delightful. In any case, don't dare say anything bad about my boys here on Yelp. read more

Super high prices and unfriendly staff. The only reason I come here is because it's so close. The shorter gentleman who works there is especially rude. I asked where a certain product was and I guess he determined I couldn't use it (I've been using it for years) so he almost refused to show me where it was because I was apparently wrong. Super unfriendly. read more

Incredible help and guidance at Strosniders. I had a problem with a broken mailbox door that was difficult to fix - Shayne took time and thought through a creative and inexpensive solution. Fortunate to have Strosnider's in my neighborhood! read more