Please be informed, that Mr Gursimar is a salesmen extraordinaire! When I entered BestBuy, he happily greeted me at the front desk. He saw my government badge, and called me by my last name "Mr Miller." Mr Gursimar, welcomed me to the back of the store, where refrigerators are kept and sold. There he asked what I was looking for: Make / Brand / Model / Cost. I informed him of my current fridge's measurements; and showed him a photo of its dimensions. He then validated the one I wished to purchase. Mr Gursimar went over the the mathematics twice, to verify that it would fit properly in my home. Mr Gursimar asked my address and what kind of house I lived in. We then set a date for delivery, and the disposal of my old refrigerators. Afterwards, he went over everything I needed to know and then walked me through the buying process. Mr Gursimar made it fun and easy to purchase our new fridge! He explained the receipt to me and made sure I understood it. Mr Gursimar highlighted with a pen, all of the important notes on the receipt: Day / date of delivery, "two haul a ways," and water hookup. Due to Mr Gursimar expertise, I purchased what I needed for about $2400 (round #) and I was in and out in about fifteen minutes. He's the best! And I applaud his impeccable service. Sincerely, Lawrence E Miller read more

To keep it short, this place has poor service. I came in with my fiancé to price match headphones we saw on another store for a lower price. While she did eventually accept it, she treated us like we were criminals the entire time! I suppose they'll be better if you're buying something, but the customer service side was lacking. read more

I am furious my husband purchased a TV last night. He removed it from the box and it was damaged. He did an online return immediately took it to the Germantown store where he purchased it and the manager Gerardo told him he cannot accept it because he dropped the television. What?? How can he just assume this. Very unacceptable. Then he said that my husband should have purchase their home installation. So disgusted with their service.. I also read 2 previous comments of the same situation so it must not be the client! read more

You should have a self checkout !!!! Spent 20 min in line because customer asking for tech questions when paying . I'm furious read more

STAY AWAY from this Best Buy store. It's a total disaster. Went there on Dec. 27th 2025 to buy a very expensive KitchenAid DW from my elderly mother. Explained in Great detail that her current KitchenAid DW unit was leaking all over the place and needed the new one installed ASAP. Was Promised that their 3rd party installers would make that happen by no Later than Jan.3rd 2026. OMG was that a bunch of BS. Called 2 days ahead of time to reconfirm the dishwasher installation and discovered out of the Blue that BB decided to cancel my DW order and not even notify me of that fact. Was forced to drive back to BB in G-town since there's NO LIVE Telephone CS. Once I arrive to physically locate a BB store Mgr., I was pawned off to some young man who said he was the acting store Mgr. for the day. Right - And today I'm the new acting SECDEF because I say so. Wasn't offered any compensation for the nightmare and waste of my time and was told that BestBuy G-town decided to CXL my order because it never showed up at their local Warehouse - WTH. Do yourself a Big favor and buy your appliances at ANY other reseller BUT not at BB. They're a mismanaged disaster. read more

09/01/25 Juliana helped us today select and buy a new phone, she was patient and very knowledgeable about all the items that they had in stock. We did not feel like we were rushed at all even though we were not sure what we wanted. She was very friendly and she was amazing today. 5 stars in service for Juliana, she was truly amazing ! read more

I made an appointment with Geek Squad, through Apple Support, to have my iPhone battery replaced. Gave all information about purpose of visit and type and model of my phone. Waited 2 days for the appointment only to be told that the battery was not in stock, they'd have to order it and I'd have to leave my phone with them for 2 days. Terrible service read more

Geek Squad folks said "sometime Saturday 7a to 7p. Well dang - that basically means give up a whole day for the Geek folks to come and check a computer. Paid in advance. Midway thru day, notified window was 1p to 4p. Well that was helpful. Until an hour later when they said, we are backed up and can't come today at all. Really? Stayed home all day to accommodate the Geeks... and they cancel last minute? And was told non-refundable, must reschedule! Uhm - that's a nope. Beware! read more

Bestbuy sells faulty Sony Bravia 65"LED TVs. TV was problematic after a year. I will make it mission to steer anyone from a Sony Bravia 65" TVs and choose well, choose SAMSUNG. read more

Scottie just wanted to sell with a lie that I'll be able to pickup my computer on Thursday 12/12/24 and he guaranteed 100%. I bought the computer in person on Sunday 12/08/24 and he said it will be ready for pickup on Thursday. I believed him and purchased a long with other items and spent over $1300. Thursday when I was checking online to see if it's ready for pickup, the status said PREPARING FOR PICKUP TODAY but never changed all day. The number on their website is another lie because it will take you to the customer service and they will tell you the same thing, PREPARING FOR PICKUP TODAY, WE WILL NOTIFY YOU WHEN IT'S READY. I WILL BE RETURNING WHEN I GET read more

Alfonso and Raymond(geek squad) both have excellent customer service skills and was quick to notice that I needed assistance when it was needed. Both reps are very knowledgeable and quick to understand what I needed. I am completely satisfied with the purchase I made today. Me and my family will be back after today. read more

Raymond is a very friendly and helpful employee in the geek squad department as he helped me find products I've been looking for everywhere.

Wow! I got conned into purchasing something at BestBuy yesterday because the representative on the phone *promised* me she was expediting the delivery so that it would arrive today. Turns out, she lied. The package is now scheduled to be arriving tomorrow, a day after it was promised by a live person. This morning I was on hold waiting for a supervisor for 30 minutes. The call just now got dropped after an automated voice said "Goodbye"! I will never deal with BestBuy again. read more

If i could give a zero star i would. I placed a order for delivery and it came fast however the person who delivered the package stole the package. We have it in ring camera video. We put in a claim for the replacement item and they are giving us a hard time about trying to pick it up at the nearest location instead. 3 days of calling and they even said they couldnt even cancel our order nor process the order as there was a hold. We came in person with id why not just replace the item. We will never shop with best buy ever again. I spoke to multiple people in store and also customer service and its frustrating that absolutely nobody was any help for our situation. youre an electronic giant. And know nothing. Pick who you're employing better. You lost a great customer! Walmart from here on read more

This store, as is Best Buy's customer service, is absolutely horrific. On two occasions I've gone into the store to purchase a television to find no one to help me. I went to the service desk up front and they made a call to someone who was to meet me back in the area....no one ever arrived. Just prior to these experiences, I purchased a washer and dryer which required the purchase of an additional installation package. After a few months (more than 90 days) the dryer hose fell off of the back of the dryer and, after being bounced around to several parties, I was told that I'd need to pay an additional installation fee to have it reinstalled as it's been more than 90 days. I have no trouble with rules, but the problem is that I was sold a service plan, and a protection plan AND I have a warranty. None of which covers the fact the installer didn't install it properly to begin with as the dryer has been used maybe 5x's since the purchase in March. Over the course of several weeks, I called Best Buy, they told me it was a warranty issue, I called Whirlpool they said no, it's an installation issue. I called Best Buy again, they said they couldn't help. An on and on, back and forth!!! Today, I finally got to someone at Best Buy who said it was definitely an installation issue BUT in order to send someone out, I'd have to pay $25. I believe that I was within the 90 days BEFORE I started making these phone calls. I asked that an exception be made as this had been such a tedious process trying to get help AND that I've barely used the dryer and it was likely an installation error to begin with. The customer service person told me the only way they'd help is to pay the fee, said very flippantly. I'm done! I've given this company a chance and too much of my money. I loved the idea of having someone local to supply all of my tech needs, as I just purchased a new home in the area but..... BEST BUY WILL NOT GET ANY ADDITIONAL MONEY FROM ME! If you want to be satisfied with your product AND service, STAY AWAY FROM BEST BUY. read more

SCAM ALERT!!! Think twice before considering purchasing anything from Best Buy in Germantown! I was going to purchase a MacBook but the customer care representative said the sale had to be completed by a Geek Squad representative. The Geek Squad rep came over and then tried to scam me by saying that I also have to purchase Windows software for this Apple product. When I called him out on it, he then changed his bull crap line and said that I could purchase (not have to purchase). I walked out immediately. Do yourself a favor and go anywhere but Best Buy in Germantown! They will scam your money from you! read more

This best buy location is a complete miss. They have no respect for the customer, they made me wait 30 minutes for something that could have been done in 5. Take your money elsewhere. read more

Best Buy Germantown, MD did an excellent job of processing my online, pick up order. The order was completed within an hour. When I pulled into the parking lot, I was instructed to park in the Contactless Pickup space. An employee arrived, I popped the trunk, they loaded the carpet cleaner and off I went! read more

Best Buy - Computers Near Me - Germantown, Maryland

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Good products. Some rude Geek Squad employees! Better have a good reason for pushing someone out of your way--literally--if you ever do it again! The store WAS NOT ON FIRE! There was no emergency evacuation! I don't know your name, but if you continue this behavior with other customers, at least one will bring an assault charge against you. You are a big, facially hairy oaf! I don't know if your problem is with all women or "just" seniors. You would have thought that the fact that I"d just purchased some merchandise which I had to pick up there would make a difference. But it did not. The idea that I'll be coming into your store to have some installations done on my computer makes me feel a little nauseous. If I recognize you on Saturday, I will be pointing you out to a manager or supervisor. You do not get to shove people out of your way, and you didn't say, "Excuse me!" This is a courtesy you should extend to everyone! I am not asking for special treatment, but no one coming into your store should expect this kind of abuse! I am going to ask if my appointment can be changed to the Gaithersburg store. I have had more than one issue with this branch and very few, if any in Gaithersburg! For the employee who shoved me out of his way, one day you will collide with someone who will do more than contact managers. They will get your behind fired at the very least. I brought back the computer which allegedly worked for Geek Squad. The employee at the door smirked at me. The cop and the guy at the Customer Service Desk are the only non-boors I encountered today. I will still shop at Gaithersburg branch, but nothing could induce me to come back to a store that's frequently devoid of employees, and almost never seems to have women working in it! Gee, I wonder why! Women need to check into a class action suit. The only female employee I ever saw was a cashier. Years agol asked why there were no female Geek Squad employees. I WAS TOLD THAT THE TRAINING WAS TOO COMPLEX FOR WOMEN! This was after 2000. I hope the women in your lives realize that your attitudes goes back to the 1950s. read more

There don't seem to be any employees working here. Wandered the store for 20 minutes trying to find anyone but other than the guy in the front and a guy at the register there's no one. read more

Big store and decent location. A wide variety of electronics all around the store, labeled very well and simple to find certain items. Prices are reasonable and stock seems fine. Quality of the things on sale are alright as well. Not as crowded and stressful inside compared to other Best Buy stores, in my opinion, so that's a good thing. Parking is nice, very spacious outside in the shopping center, right next to Kohls. A pleasant experience until next time. Recommend this store location to others, too! read more

Kind of a sad sight at Best Buy yesterday. Low stock on regular items? I mean I went in for a refrigerator filter replacement. Skeleton crew and I was in line at checkout for at least 25 minutes! Oh and when I finally got up to the register the cashiers scanner was dead so she had to hand key in my items. I remember better days at BB and this certainly wasn't one of them. read more

They don't even price match with Walmart . Xbox $486 with 2 free games . Well they lost business

Printer issue- customer service problems- iPhone13 from trade in- sales girl pre occupied with associate; limited merchandise- they act as if they can help you - leaving you to move on to next customer. read more

I made the mistake of buying an indoor antenna on the recommendation of a sales associate in this store. The quality was cheap and needless to say did not work well. I tried to return it on the 29th day not realizing they only have a 15 day return policy. Of course they would not let me return it so I wasted $38 dollars. I will NEVER buy from Best Buy again, that return policy is BS. I bought another antenna from Amazon for $26 dollars and it works great. I won't make this mistake again and will only buy electronics from Amazon at least their return policy is fair. After reading the reviews I'm shocked this store is still open! Wow horrible all the way around. read more

We all know what we find at a Best Buy so I'll only touch on the buying experience. Good inventory and the Amazon price match (items shipped and sold by Amazon). The huge drawback - being accosted, harassed, and hard sold by a crazy number of associates while walking through the store. Getting from the front door to the tablets required dodging 6 salespeople. They l didn't seem to have interest in helping as much as hitting some sort of goal. To pay for the tablets I was dished off to a "closer." She wasn't there to run my payment, her purpose was to be intrusive and pushy... "Do you want a 1 year warranty." No "You can get a 2 year warranty" No "Why not?" "Is this a gift?" "Why don't you want the warranty" She finally runs my credit card and it's the end... NO!! "What is your cell phone carrier?" There is no way I want to get grilled for add ons and up sales in such an uncaring way. I didn't feel like a customer, but like a mark for someone looking to pad their sales totals. Unfortunately the salepeole horde overshadowed the tablet salesperson who was knowledgeable and helpful. read more

Geek Squad! I recounted my experience at the Shady Grove BB in another review just made. Anyway, I was having migraines because my phone was out of internal memory and I couldn't transfer any apps onto my new . Micro SD. Unable to sync work emails? Crisis! So the first available Geek Squad appointment was at Germantown. Great experience. Again, the employee, Amayas, made all the difference! Great service at the counter and great advocate for me with the service tech (whom I also thank). Turns out that my phone would not allow the apps to be transferred. But they did not give up. They diagnosed that my Verizon Cloud backup was chewing up over half my available memory! Quick work around to delete the data and I had my syncing back. Thank you, Amayas! read more

I never had this experience in this store before usually it's a pleasant experience but today I was in there for about 10 minutes I asked for help a couple of times at least three employees walk right past me one even looked at me and attended to a customer that came in the store after me I will never buy anything else from this store again if I was going to spend about three hundred plus dollars on one item I should had atleast then been asked was I being helped. read more

I recently bought a garbage disposal from Best Buy. Chas from Quality Kitchens installed it and did a great job! He was on time, clean, courteous, and answered all my questions. I would definitely recommend Best Buy and Quality Kitchens/Chaz for appliance installation. read more

The concept of fine print is beyond amazing. So, we purchased a dishwasher (never tending story) from Best Buy. 1. The customer service team is not empowered to make problems right. So they struggle, it is not their fault it is a poor system. 2. There is a trick in their warranties that isn't revealed until after you end up needing the warranty. They sell you a three year extended warranty. Now, if I buy a three year extended warranty on my car it is GOOD FOR THREE YEARS beyond the manufacturer's warranty. Best Buys apparently is only good until they have to replace the appliance. Instead of transferring the warranty with the replaced dishwasher, they end the original warranty and charge you for a new one. Seriously. I am not making this up. A 3 year warranty ends the minute they replace the appliance you have the warranty on. It isn't for three years. In our case it was for less than a year. Of which the dishwasher wasn't working for more than 7 weeks. So in effect we have paid for three years of warranty that ultimately lasted less than a year. I cannot express enough sadness for the situation. I used to look forward to going to Best Buy and seeing the new cool technology. I will not ever step into the store again. If car's pulled this crap with their warranty there would be a lawsuit. If they (best buy) has to replace the dishwasher they sold you because it is defective, that is not your fault. The warranty should continue to be in effect until the time expires. #horriblecustomerservice. read more

DO NOT ORDER STORE PICKUP FROM THIS LOCATION (and many other locations). I placed an order online for store pickup and the transaction went through just fine, however, 10 minutes later I received an e-mail stating my order was cancelled because the item was not available! If that's not bad enough, they still took the money out of my account and customer service says it can take 3-5 business days before it goes back into my account!! Basically my money is on hold and unavailable for an item I won't receive. Best Buy needs to do better with inventory counting. They shouldn't charge you for a pickup order before verifying if the item is available FIRST! By the way, this happened on numerous occasions, at different locations throughout Maryland. I'm an elite plus member and will absolutely NOT even try to keep my status for the next year. I will purchase the same items, for less, at other stores for now on. read more

Over the past year, I had saved cash so that I could buy my wife a camera ($200 to $300 range) as a Christmas gift without running it through our checking account or credit cards. I chose one I liked from the Best Buy website, and saw if I ordered it that day, I could pick it up in store on December 21. I drove to the store, showed the clerk a photo of the model and sku number, and requested to buy the camera. He wanted to know my phone number and email address. I don't like giving those out - despite assurances there would be no marketing calls, I didn't see the necessity, but I gave them, but then the clerk wanted my physical address. I asked why they needed my address when I was going to pay cash and pick up in store. The clerk said the computer system wouldn't run the sale without it. Annoyed, I gave them my address, but then the clerk said the computer wasn't taking my address, and he couldn't ring the sale. I asked if there was one in store I could buy. He checked, said "not here, but two in Rockville" (apx 40 minute drive in traffic). I left without it. I shopped around: Target and Kohl's had nothing, I bought a similar camera - not exacltly what I wanted, but pretty close - for cash from Walmart with zero hassle. read more

Worse Best Buy I've ever been to. Bought a brand new 70inch tv, spent about $800+ on it. Got home excited to have a new tv with my new place and plugged it in and it was damaged. It was broke. From the inside. Got insurance on it, the 2 year plan on the tv. Took it back and they said they couldn't do anything, that the protection plan doesn't cover it.... how in the world does the protection plan not cover that? I opened the tv, took it out, and plugged it in. Broken.... and when I talked to the guy and asked " well than what's the protection plan for" and he stayed quiet and then I told him how his worker told me that the protection plan covered everything" he said "everything". They literally just took me to the cashier and said " welp nothing we can do so here's the protection plan money since you don't need it" and gave me my insurance money back. With out asking me or anything. Sooo they basically screwed me over, gave me a broken tv and can't do anything about it. Took my money and they called it a day. My friend than called me saying they did the same thing to him but with a different item. He received a broken item and they wouldn't take it back. read more

Best Buy - How my "brand new" TV came. And couldn't get a refund or exchange. - Computers Near Me - Germantown, Maryland

Terrible contactless curbside pick up. Just want to pick up some headphones for my ps4 and another pair for my girlfriends laptop. Showed up at 4:30 was told to go wait in parking spot 7 and someone would be with me shortly to help me order and pay for the headphones. One hour goes by nothing, no one has came to my car to ask if I'd been helped, go back up to the front to try to start the process of my order but now there is a line of 15 other people still waiting to be helped. Will not be returning, very poor experience. read more

Customer service SUCKS at Germantown Best Buy. . They NEVER ANSWER THEIR PHONES. The only decent department is appliances. Management should be ashamed of itself including the Geek Squad manager. Geek Squad chat and on line is great. It's the actual store that is pathetic. read more

Terrible service! The folks at the door don't even say anything when you walk in then begin to watch you like you are going to steal something No courtesy whatsoever. Do yourself a favor and drive a little further to the Gaithersburg location. read more

I ordered a laptop online and was going to pick it up in their Germantown location. When I arrived, I was told the laptop was being "shipped" to their frederick location. I then asked if they could cancel that so that I could get the computer from them since I was already there. She then comes back and tells me that these laptops are on backorder and none of their stores have them, until June 1st. I told her this is a birthday present and could not wait until then. I got a refund, went to Target, walked out 15 minutes later with the same exact computer and accessories for almost $200.00 less! Best Buy, worst customer service experience EVER! And to sell someone a laptop for same day pickup, not notify customer YOU changed pickup location, and then tell me your stores won't even have it in for another 11 days! That's just wrong on so many levels! You have PERMANENTLY lost my business! read more

I did not shop at Circuit City, and for the same reasons will no longer spend money at best buy. The music, always from one stereo, is so loud you can hear it everywhere, and you can't think when you have business in that part of store. The music, this time, while still bad, was not offensive and certainly not appropriate for a commercial store. Not everyone likes my music, thats fine, but play something that will not cause customers to simply leave. One, of many associates, approached me. Of the multitude there, only one. And he did not care at all that I could not find what I wanted. When I did, and while looking at cameras, right by security and the registers, no one approached me. Plenty of employees were busy trying to woo each other, the flirtatious groups were painfully obvious. Had this been a club, just add some poorly made cocktails, and it would have been happy hour near some community college. I do not know what Best Buys customer base is, but its not homeowners who only have a car payment as a recurring expense. There are things I would like to buy, I have disposable income, and I have other places to spend it. read more

They don't know how to answer a damn phone! Been waiting on the phone like I'm on the phone with the MVA. Smh ridiculous takes over 15 minutes to get one answer. Just terrible read more

By far the most incompetent business I have ever dealt with. Do not, if you cherish your sanity, buy an i phone with Apple care + from here. They will lie and say you have to cancel through Apple, when in fact you will go round and round with with them, and they will try and tell you that it's Apple you have to cancel through. (Apple says since best buy bills it and it was signed up through them, you have to cancel through them). When in fact it is Best Buy and it is like pulling rotten teeth to get them to do it. I was there for close to 2 hours in a holding pattern while the left hand didn't know what the right was doing, misinformation, the manager passing the buck to an employee who didn't really have a clue...etc. It was all I could do to keep it together. Seriously, if you want Apple care, just go straight to an Apple store, where it's a simple thing. Not Best Buy where they'll try and steal your money by continually charging you for something you no longer have and making it nearly impossible to cancel. whew read more