Vlad and his colleague were professional and friendly. They wanted to make sure that they could get our Thermador fixed instead of having to buy a brand new one. Even though it took multiple visits, they eventually got it to work. We appreciate their dedication to get our fridge fixed. They always cleaned up after they left and constantly communicated when they would show up and if they were going to be late. read more

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted with their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped." read more

Extremely prompt service. Clear communication and trustworthy reps. Walked me through everything. I would recommend!

Good service but technician came 1 hour later than scheduled appointment time ; did diagnostics and explained it well

I had an issue with my Samsung oven - they came did an inspection that was under 15 minutes - that alone was $95. When you receive the quote it is reduced from the total fee if you go with them - it's kind of predatory. To replace two things it was expensive - over $400. I compared with another company and it was comparable - this company took some off the labor which I appreciated but while fixing my oven - when there was a sign that something may have been wrong, I inquired about them looking at it and providing more detail, I was quickly (and rudely) told that I would need to get an inspection and another quote and, "I told you it would be extra since I can't look inside." Glad the job is complete and my oven works again but customer service, price, and attitude of the tech was a 1.5 read more

Friendly, communicative, and reliable. I had them repair a stove burner that wasn't working. They were quick to respond and come diagnose the issue. I would definitely call them again for any appliance service needs. read more

Our washing machine was fixed in15 minutes! Polite, on time and fast. Would use again!!

Swift, helpful, honest, and wonderfully human. I could not have asked for a better service operator or repairman. Thanks! read more

highly recommend! they pick up when you call, they get you on the calendar right away, and always fix what needs fixing at a reasonable price. Extremely professional. read more

Repair was scheduled for Friday and the repair was delayed by company until Saturday. The repair was completed quickly and my ice maker works great read more

Smart Step was prompt in sending a technician to diagnose my broken washer/dryer. He was not able to fix it because the transmission had broken, but he was honest about it and recommended a good appliance company that was able to replace the washer. read more

Alex was great! He came out the very next day. Fixed our dryer quickly. Highly recommend.

Friendly and knowledgeable technicians who diagnosed the problem quickly to fix the issue. I think the price for the service was a bit high, but I didn't have the time luxury to shop around. While they are highly responsive, you do need to be proactive to call them about scheduling follow-up visits. read more

Vlad and another gentleman diagnosed issues with my GE built-in double oven; these issues are impacting the internal lighting. While I've chosen not to repair at this time due to the estimate, they provided multiple solutions which could remedy the electrical problem . I recommend them for any home appliance repairs and will likely use them again. read more

My Bosch dryer wasn't drying and was able to schedule an appointment pretty quickly to get a quote. It's actually the first time my ventless dryer had this issue. They had to order a part and once it arrived, they were pretty quick to come and replace it. Repairman was friendly and answered all my questions. read more

It was very easy to schedule the repair of my range. The technician was knowledgeable and efficient, and the cost was well within expectations. read more

It's been a few years, but they sent a child who didn't know anything--didn't diagnose an issue, didn't run any diagnostic code, just said it couldn't be fixed. (Our 4-year old Samsung front-loading washing machine wouldn't drain and spin). I tried to get more information, he just said there's nothing to do. Our plumbing was good--it had no trouble with the $95 we'd just flushed down the toilet. read more

I was a little wary when I called this appliance repair company( aka ABV appliance repair) and they said they had someone ready to come the same day. But I am happy to report that the repair guy, Adam, was knowledgeable and courteous. He diagnosed and repaired our LG washing machine problem. The office personnel was quite helpful and patient with all my questions. I think they are more affordable than going directly to the manufacturer's authorized repair companies. Of course, I think if a major part is involved-/ I would go to an authorized Lg repair company. read more

Highly Recommend! The Short: * Competent, Professional & Qualified Pros * Workmanship & Parts Warrantied * Fair, Upfront Pricing & a Cost Saver * Fast, Prompt Service on Your Schedule The Long: Fast, responsive and excellent repair service received. If your are in need of a home appliance repair....Look no further! Smart Step Repairs saved me just in time before heading out on a two week vacation. Go figure, out of the blue my Frigidaire refrigerator freezer compartment stopped working. As soon as I noticed the problem, I immediately started scouring around to see if I could get someone out to my home to assist me and fix the problem before having to leave on vacation.....to only come back home to spoiled food and still the problem to address. Several repair severvice companies were 'iffy with their responses, haggled over cost without even seeing the problem, and some didn't even respond with a call back. One guy refused to answer his phone and only wanted to talk via text!...I mean really??!! Lastly, others were trying to schedule me days to a week out for servicing. Not the case with Smart Step Repair. These guys were a life saver. Total professionals from beginning to end. I contacted them in the late afternoon on a Monday. A scheduler promptly contacted me back and they were out to my home the very next morning.....on time and as agreed upon. Everything was communicated upfront, including their diagnostic fee, the issue and repair cost....which was half of what another repair company tried to charge me from the previous day. The repair representative that came out to my home was Alex. He was very professional, competent and quick in finding the problem. He was very honest and explained the issue clearly enough that a 5 year old could understand. I did not feel pressured or like I was being cheated-overcharged for the recommended servicing. Better yet, he had the part on hand and was able to fix the problem within minutes. Talk about a relief and peace of mind before heading out on vacation! Based on my dealings with other appliance service providers the previous day and a useless call to Frigidaire Customer Service, I was already at wits end to just go and buy another frig which was going to cost me at minimum two grand (2K) for the type of frig I currently have. And, more than likely not match all the other Frigidaire appliances within the home. Trust me...I had already did the research and was a click away from ordering one on HomeDepot.com. lol The fix was a tenth (fraction) of the price of a new frig. A little over their $95 diagnostic fee; which gets credited to the total cost by the way. Not to mention the work and part came with a 3 yr. warranty! You do the math!! Talk about a cost savings and win-win....especially with my vacation and the holidays around the corner. I highly recommend Smart Step Repair! And, Kudos... to Alex for the expert service and assisting me. Give them a call. You will not be disappointed. read more

Smart Step Repairs - A refrigerator freezer full of food saved!...Thanks to these guys!! :) - Appliances & Repair Near Me - Bethesda, Maryland

The technician spent less than five minutes evaluating our leaky ice maker. He was arrogant and unfriendly. We then received an estimate for $1700+ in repairs. It is very unlikely that he could have diagnosed all the issues addressed in the estimate with the cursory exam he did. read more

I liked how fast and smooth the service was. They did a consultation. Took the price of the consultation off the overall price and ordered the part. Replaced everything and was out in less than an hour. read more

He came same day as requested, very fast, took him less than 2 hours. And it was a difficult job but he was able to fix our dryer and tested it to be sure. He was very pleasant and honest. At the end, he offered a bit of a high price, but we agreed to pay it considering the speed and complexity of his service. read more

Just a few months after moving into our home in the fall of '21, we started having issues with our (then-new) Samsung dishwasher, where it would intermittently not fully drain. We called in a repairman (not from Smart Step Repairs), who thought it was simply a clogged drain hose and "resolved" it with a shop vac run. The issue returned a few months later, and this time, we went with Smart Step Repairs. Alexey and his team were very helpful in identifying, quoting, and fixing the dishwasher issue. Our particular situation required the team to remove the oven prior to removing the dishwasher, so the job was bigger than a typical dishwasher repair would otherwise have been, due to additional labor. Although this meant that the quote was slightly higher than we expected, the work was done professionally and with great care for the property. We are so glad to have our dishwasher fixed and can't thank the Smart Step Repairs team enough! read more

My ice maker wasn't working after we installed the water line ourselves. The ice maker hasn't been used at all since I've had the fridge for more than 5 years, bc there were no water line to it until recently. After weeks of troubleshooting, no ice came. So I called smart step repair since they helped me last time with my dishwasher. First the technician came out and I told him that he had to unhook the water line in order to pull the fridge out bc we only were able to hook a 20ft line at the time and it was just right. He didn't hear me or something but kept trying to pull the fridge out from the space with much force. I told him again that the water line needs to be unhooked for him to pull the fridge out. He finally went and unhooked it but not before telling me that was wrong way to hook up waterline etc. I told him it was the longest I could find in the area at the time. He then proceeds to pull the fridge out and checked the back. Then test the ice maker. He tells me that the ice maker needs to be replaced. He can't test the water pressure to the line since it was not hooked up so I need to get a longer line. But bc he pulled on the fridge hard first time that I'll prob need to replace water valve on the fridge. He said he'll talk to manager to get me a quote. They are usually pretty quick with the quote but I didn't get a call back for the quote that day. I had to call them next day to find out that technician didn't write a report. So the guy needed to find out from him of next step. Then I got a quote back and it was a $500 repair for an ice maker plus to replace the water valve that the technician damaged while pulling on the fridge. I told the guy that I can't believe that's the quote knowing I can find the ice maker on Amazon for $50 and prob could YouTube to replace the ice maker. The valve however should have been replaced on their dime for their mistake. He said he was going to talk to the manager about it. I'm still waiting to hear back from them but at this point, I'm wary of using the service again. I can update the review when I hear back from them. 11.4.2022 update: I got a call from the owner who was very accommodating and said that he'll send out the first technician who helped me with the dishwasher. He came today and went the extra steps to attach the water line extension to the fridge and installed the new water valve and ice maker. As for the prove, the owner told me that they use manufacturer item hence why the quote was higher. Apparently I also still needed to replace the water valve to ensure the ice maker will work in conjunction. The first technician said that he didn't break it but that it still needed to be replaced for both to work properly. Thank you to the owner and the second technician for getting the ice maker to work. Fingers crossed that it's producing ice which will take a day or so for ice to get full. read more

Prompt. Good follow-up. Will use this service in the future. Telephone customer service was good. read more

Super easy. My dryer stopped working on Sunday night. I called and requested an appointment on a Monday, Alex arrived on time by midday Tuesday and was able to give me a few options, and then fix quickly. I'm happy with the value for the service requested. If you're in Maryland/MoCo, ask for Alex. I will use this company again. read more

It took me 4 minutes and 27 seconds to schedule my first-time appointment with this fine company. Shakir arrived about 90 minutes later. polite, friendly, professional and clean-cut, he made an excellent impression. He quickly diagnosed the problem with our stove and explained I'd hear from the office by the following day. They called as promised and I approved the very reasonable repair cost. This company is well-run, efficient and customer-focused. They've made a long-term customer out of me. read more

Alexey provided excellent service and repair of our LG washer. The front office staff, Lana and Alex were very professional and prompt with an estimate. read more

This was one of the few companies that services my brand/model of dryer. (Asko ventless) The tech came and diagnosed the problem quickly. I needed a new part which I accepted them to order and install. They had problems getting a non-defective part but kept me informed every step of the way. The third replacement was good so they installed it. Dryer runs like a charm. At the same time the guy gave me a step by step on how to properly maintain the dryer and keep the internal venting mechanism cleaned properly. All in all a wonderful experience and I would definitely recommend this company. read more

I contacted Smart Repairs after my refrigerator was having issues with the freezer forming ice, the freezer door gasket leaking, and thus the temperature of the refrigerator was above 40 F. They responded very quickly through the Yelp texting feature, and informed me of their pricing structure. We set up an appointment for Tuesday from 9am-5pm. The young repair person was in my apt around 9:20am (he called me to let me know he was on his way, which was a really nice detail). After adjusting the freezer door gasket and cleaning the freezer fan of accumulated ice, he told me that there, was no need for further repairs, and that I only owed they visit fee ($85.00) which was amazing! Loved the punctuality, speed of repair (he was out by 10:00am), transparency (he explained everything to me) and honesty (only the basic visit fee, which they had shared before I agreed to the visit)? I would use them again! read more

Smart Step Repairs - After adjustments, top freezer of Frigidaire refrigerator is now is ice-free (this happened in 5 hrs)! - Appliances & Repair Near Me - Bethesda, Maryland

Alex arrived on time, assessed the issue quickly and made sure that if the oven needed to be repaired again, that the next service would be easier (there was a cord that was too short so he had to take the oven apart). He was also gracious enough to allow me to clean under the oven while he worked in a tight cramped space. It was expensive but I expect not to have issues again. read more

I highly recommend this company. They did a fantastic job repairing my Viking range a couple years ago (an older model but no problem for them!), and so i reached out again when my relatively new Maytag washer suddenly quit last week. As before, they were responsive (scheduling an appointment just hours after my call), prompt and highly professional. Alex diagnosed the issue with my washer and took time to explain what he thought caused it (a power surge, which also would explain why my AC quit at the same time) and what my options were. Just excellent service on every level! read more

So... my LG front load washing machine decided to die today, just as I had a full load of soaking wet towels in the middle of a cycle. I called Smart Step Repairs and Alex was at my house in about 2 hours, thankfully. The pump that drains the washer had died (we're still in mourning), and fortunately Alex had a replacement in his vehicle. The unit was fixed and running like new. As for Alex, he was kind and polite and cleaned up after himself. I could not be happier, and as a result of my personal experience from earlier today, can highly recommend Smart Step Repairs when your appliance decides "it's time." read more

What more can you ask for, up front, on time, and fixed my appliance. They provided prompt response and was able to come out on a weekend.

I was moving fast and took for granted the many five star reviews. My mistake. Smart Step came out the next day, double checked a couple of things and gave me a quote roughly 36 hours later that was $445, all but equal to the original cost of the 7 year old machine. Let me be clear, the dryer needed a new timer (it just wasn't shutting off at the end of the cycle) and everything else was working just fine. I reached out to SmartStep and they explained the part was $180 and it was a complicated repair. Google a timer replacement on a Maytag dryer. It seems very straightforward; so much so my reasonably handy husband and I thought about doing it ourselves. I got a second estimate and it was $160 less expensive than this company and that repairman too had 5 star reviews. Bummer I'm $95 into SmartStep, but now I know. Perhaps this company has more overhead and has to charge more, I don't know, but their estimate was not reasonable for my situation/repair. read more

My Samsung oven stopped working. I contacted this company and they immediately responded and I had an appointment the next morning. Alexey appeared at my door with a smiling face and went straight to work. Diagnosed the problem quickly and had me back in business within an hour. Highly recommend this company!!!!!! read more

Highly recommended. Great service, quick turnaround, competent and thorough guy. Thanks!!

I have changed my rating from 5 stars to 1. I requested a service for a non-operating double wall oven at my daughter's home. The technician came in with his cell phone and a lighted screw driver. He determined that the problem was due to a lack of electricity to the unit and said that an electrician needed to be contacted to fix the problem. I told hm that his was not an electrician's problem and that he had not assessed the problem. I nonetheless contacted my electricians and they determined that electricity was coming to the oven. I subsequently called another appliance company that determined that a fuse needed to be replaced. Voila!Problem solved. I deleted Smart Step Repairs for my contacts and would never recommend them to anyone. Incidentally, when the company completed the repairs on the oven at my house. The oven lasted 10 months and I had to buy a new double oven. read more

I've been experiencing some problems with my relatively new dishwasher. Sometimes it would turn off in the middle of the cycle. Other times the lights on the user interface panel would flash like a disco (and not in a good way). I called the folks at Small Step Repair and they sent someone over the same day. They were able to diagnose the issue and provide me with cost effective solutions to rectify the issue. read more

I requested service for my microwave this morning. The call was answered very professionally and a technician arrived promptly as promised within the window that was given. Sean immediately diagnosed the problem, found the description of the parts needed and clearly told me when and what to expect. He helped me move some things and was very willing to help. The service charge was paid and if I get the repairs done will be adjusted. I highly recommend at least the initial part of the service. I do hope the cost and work will be as promised too. I would recommend Sean highly. read more