They provide quality service in a timely manner. Responded to my call and fixed the issue immediately.

Technicians were polite and professional. Charged exactly as quoted and were done fixing my dryer in about an hour. Cleaned the space before they left. read more

First great review of 2024! I went through Yelp to request quotes for my LG freezer since it has frost built up inside the bottom drawer (the top freezer drawer was fine). I put in the request this morning, Sunday, Jan. 7th and I received a message from APPRO Appliance that they had availability on the same day! Fred was very responsive and clear with the pricing and communication. I reached out to Fred via text and took the 2 pm - 4 pm slot. Just after 2 pm, the technician Samir aka Sam came and was very friendly and professional. Sam walked me through the process and mentioned that the rail was bent and Sam was able to fix it. It was also mentioned that if this doesn't fix the issue, the parts would need to be ordered (only thing extra I would pay for) within the 90 day window and they will come and install it. They were very fair with the pricing and I appreciate that! Thank you so much! I def recommend them! read more

APPRO Appliance - Bottom freezer drawer - Appliances & Repair Near Me - Fairfax, Virginia

They were prompt and diagnosed my problem. Didn't replace the condenser, but i had the information .

APP Pro and Cons. Well, the first time scheduling was easy. Getting the follow up visit a month later to fix the work done previously was not. Several missed appt, sometime with no explanation or followup. It felt a bit like they dumped us after the initial work was done. While the eventually a tech did make it out, he was rushed and only partially fixed the issue. Basically, the work that was done needed fixing, and still needs fixing. We will now have to do that at our additional expense. Dryer vent hose was attached with tape and failed after about a month. Not sure what else to say. read more

APPRO Appliance - Appliances & Repair Near Me - Fairfax, Virginia

My oven was not baking correctly. (Cookies not cooked in center). I contacted this company on May 19th. The serviceman came the next day. He replaced the igniter (although the igniter was working) charge me $375 and left. He did not test to see if the oven was maintaining cooking temperature. It wasn't. He returned and replaced the sensor and calibrated the oven. Again he did not test to see if the oven maintained the setting temperature. It didn't. After 7 weeks I purchased a new range. I asked for a refund but he would only refunded $250 of the $375. I'm considering going to small claims court to recover the $125 since I had to spend over $1000 for a new range. And I had to have a county permit which required a licensed plumber to install. read more

I found this place on Yelp while asking around for quotes to repair my broken fridge. The owner Fred was responsive, and I had a good experience overall with them. The technician was patient and spent many hours repairing our fridge. I also used them for dryer repair at another house and also commercial ice machine repair at my cafe, and they delivered their service well every time. They seem to be professional and knowledgeable and I'd use them again, but hopefully I won't need to in the near future. read more

They came out to assess my Thermador range and said they'd get back to me with pricing after they'd finished their research on parts. Didn't hear back - they took the callout fee and didn't respond to my follow up email. Disappointing - the man who came by was very professional and seemingly knowledgeable but they never responded! read more

Arrived as scheduled and fixed our dishwasher in the first visit. No issues with scheduling and offered a decent price for the work. read more

Failed to make good on an appointment. Ended up buying a new washer to avoid having this issue again.

They were very professional, neat and reasonably priced. We would definitely use them again.

I rarely leave reviews, but I feel it is necessary to warn others about my experience with this company. I contacted them to repair my washer and dryer last month. Shortly after they left, the washer was still not working. I reached out multiple times and was told repeatedly that someone would call me back, but no one ever did. When I finally demanded to speak with the owner, I was told they would personally come out. They gave me a time but never showed. Instead, they arrived the following day at a completely different time, confirmed that the washer was broken, and said they needed to order a part and would return Saturday morning. Saturday came -- no one showed. After repeated calls, I was told they would come Sunday instead. Once again, they failed to show up and later sent a text saying they were on a family trip and unable to come. This back-and-forth went on for weeks with constant missed appointments, zero communication, and unprofessional excuses. Eventually, they did show up again (90 minutes later than scheduled) and claimed to have fixed the washer. The very next morning, I ran a load of laundry -- and the washer was still broken. At this point, I have no confidence in their ability to complete the job. The repeated no-shows, broken promises, lack of accountability, and unprofessional behavior have been extremely frustrating. This company wasted my time, cost me money, and left me with a broken appliance. I do not recommend them under any circumstances. Any attempt to reply to this review will more than likely be filled with more lies, as that has been my experience -- they simply cannot be trusted. I also believe that any positive comments left about this company have a high chance of being fake reviews or bot-written responses, and should not be trusted. read more

Repaired my combo washer-dryer quickly for a fair price. With this particular model, the pump is faulty, and it broke twice within a year. The second time they came out to replace it, I got a hefty discount even though the warranty period had passed. Very responsive and respectful of the space. read more

Had an issue with my ice maker. APPRO was able to come out quickly and assess the issue with professionalism and clarity. Definitely recommend their work. read more

The technician showed up on time to repair my dryer and was very proficient. I could not have expected more.

APPRO has helped me out a couple times fixing appliances in the past and done a decent job. One of the jobs, they made a mistake and the unit stopped working again but they came back quickly to fix it. They are super responsive to text messages and usually can come to you within 24-48 hours which is nice if something essential breaks. I would have given them a higher rating if not for my most recent experience. I paid them to assess an appliance and the guy didn't do anything I couldn't have done myself. He then recommended a very expensive fix. When I prompted him to check on a cheaper component based on my own online research of the possible failures that could be causing the issue, he insisted it couldn't be that component without even checking on it. All he had to do was use an ohmmeter to see if the component was still good but he just argued it couldn't be the issue. I declined their almost $1,000 repair recommendation, bought a $30 part online, and used YouTube to guide myself through replacing the cheaper component. The appliance now works perfectly. I want to give them the benefit of the doubt that it was just a lazy/sloppy diagnostic but felt like they were trying to steer me toward an unnecessarily pricey job. Anyways, I still gave them 3 stars based on previous positive experiences but, after this last experience, I recommend doing enough research on your issue ahead of time so you can make an informed decision. read more

Fuad did a great job. Was very responsive and came out quickly. He diagnosed the issue and after I had determined I already had the part he came back immediately and installed it quickly. read more

Farid came to fix our dryer. He was prompt, friendly and did a great job. Thank you for the great service!

APPRO message me right way and came out to the house that day. Our ice maker was not making ice. Did the necessary repairs and and we now have ice. Service was fast and efficient, would recommend and use APPRO again. Thank you for the great service read more

Fast efficient, and knowledgeable. They came the next morning, cleared my fridge lines out and left it better than they found it, I'd use them again!e read more

Excellent job! My dishwasher was thoroughly cleaned and a laundry dryer fixed ( no more awful noise). The tech went far and beyond! read more

Did an excellent job repairing our washing machine! Really efficient, had extra parts ready, and was really friendly. Greatly exceeded our expectations--and all at a great value! read more

Prompt response on a holiday weekend, showed up on time and diagnosed and planned repair! Yelp connected me with APPRO when I created an urgent project on a Sunday. Fred responded quickly via messages and text. Nick showed up for me on Sunday afternoon to diagnose the issue with the non cooling freezer. The motherboard needed to be replaced, Nick pointed out the burnt out section!. Fred showed up Saturday morning and went right to work!! The work was completed within 20 minutes. When others (locally recommended professionals) indicated that they don't work on weekends, APPRO showed up! I am appreciative of their company and professionalism. I highly recommend this company! Lastly, I inquired about their servicing other appliances I.e. downdraft replacement and he can do that as well. I look forward to working with APPRO again! read more

Great experience. I needed a new fridge gasket. They responded immediately after I posted the project request on Yelp and a tech named Jim came by a few hours later. He reattached the gasket but said it was probably shot and if it came off, he'd get a new gasket, come back to install it, and only charge me for the cost of the gasket. Which is exactly what happened and he came by the next morning. Super fast, super easy. read more

I don't understand the good reviews. Our Thermador oven has been throwing an E6100 error code with one of the fans in the oven rattling, and called AP Pro to come repair as they're listed as a Thermador repair shop. They come out, and the tech doesn't listen to me when I say the issue doesn't show up until the oven is preheated and it's one of the fans rattling. He turns on the oven fan, waits 3 minutes, and goes "it's working fine, it's a $90 call out fee that we will apply towards any repair needed." I asked him to please wait, and sure enough after 10 minutes, you could hear the fan rattling and the oven threw the error code. The tech then says it's the control board fan, not the main oven fan, which is why he was confused (lol, okay). He said they'd need to order the new fan and come back to install it. I call back the next week to ask if they ordered the fan; they tell me they did not, and are not sure which fan it was that needs replacing, so they have to come back out again -- why!? You just said it was the control board fan. You were just here! They schedule a time to come out to look at the fans (which they just looked at)...and completely ghost me. No calls, no texts, nothing. 2 days later they call, apologizing saying they forgot about my appointment, and reschedule me. Well, guess what happens? They ghosted me AGAIN until I reached out, and they apologized saying they could make it tonight -- when I had taken time out of my day to make sure I was available for the appointment they scheduled. Incredibly unprofessional and do not recommend. read more

$580 to replace the hose in my washing machine? I won't be using thier services again, which is a shame because they were fairly responsive. I tried to negotiate but they weren't having it. read more

Farid came to fix our dishwasher, and arrived on time and fixed the problem fast. The company is very responsive and came out the same day.

Dishonest and rude. Told me that my dryer needed all 4 rollers replaced which would cost $350+. The dryer is less than 2 years old and the rollers are in perfect condition. I asked him to show me where the rollers were damaged or worn...he made a snide remark assuming I didn't know what I was talking about. If a technician can't clearly show you why/where something needs to be fixed, that's a red flag. I asked him to leave immediately. And of course, I discovered that the issue was simply that the blower needed to be cleaned, which cost me $0 to fix and I put the entire dryer back together myself. *IT IS NOT RUDE TO ASK A TECHNICIAN TO SHOW YOU WHAT THEY THINK NEEDS TO BE FIXED. IT IS DISHONEST TO TELL A CUSTOMER THEY NEED TO FIX SOMETHING THAT ISN'T BROKEN. read more

Scheduling was a breeze. Farid came out, took a look at my issue and was able to resolve it within an hour or so! The price quoted was straightforward, and a good value for the work completed. The only con - no prior phone call to arrival. read more

My Whirlpool Dryer wasn't blowing hot air, it was the Heating Element. Fred responded to my request for help first and came the next morning. He had to get another part, but the job was done the same day and at a reasonable price; a good value. He was very professional while doing the repair and explained what happened; and advised me to get a new vent hose. Thank you! read more

Fred was very responsive and tested the dryer. He provided tips on proper maintenance. I am pleased with the excellent customer service and professionalism. read more

Our LG refrigerator quit cooling in both the fridge and freezer; Fred the owner of Appro, came over immediately, diagnosed the issue and Gaffar, a service tech, came the next day to fix it. Not only did Gaffar fix it, but ensured, at no extra cost, the entire system was cleaned and humming perfectly. The fridge now works better than it ever did! Absolutely superb, professional service and going the extra mile. I give them my highest rating and will forever use their company for any appliance calls. read more

The quality of the service and I think we got great value. They fixed a commercial slush machine that we own.

Responded at 10pm. Arrived right on time at 10am for 10-12 promised window the next day. Electrolux front load washer had an error code indicating a faulty sensor/part "motherboard" - diagnosed & fixed the issue in about 1.5 hours. Machine is operating properly 2 weeks after the repair. read more

We called the Saturday after Christmas when our clothes washer was leaking flooded the laundry closet. They came out that day and fixed it! The guy lifted the stacked dryer off the washer and put that back as well. Only reason they didn't get 5 stars was price, but to be fair he quoted me a repair price before we knew what was wrong with the washer, only turned out to be an internal hose that needed to be re-attached. Will definitely call again if need be! read more

Garbage company. Lies, broken promises, broken appliances that were paid to be repaired yet were not. SCAM. Not accredited company. Do your research. read more

Called to check what appeared to be a leaking washing machine. They weren't able to diagnose the problem and charged $90 for the inspection. Had to call in another company who correctly identified a torn gasket. Fortunately, we were able to get a refund from them. read more

I have worked with APPro a few times now. I am so pleased that they responded quickly and resolved the issue for a reasonable price each time. Glad we found them! read more

We call this company when something funny was going on with our washer. They were able to come quite quickly. Tech was kind and clearly capable. He explained what he thought the problem was, and took time to do diagnostics. We did unfortunately received the news that we need a new washing machine, but he definitely tried everything he could to get us back up and running before making that declaration. I will definitely be using them in the future. read more

I originally requested a different repair shop through Yelp for a malfunctioning washing machine in my rental unit, but Yelp contacted several other shops with my request. APPRO contacted me through Yelp almost immediately and said they were available for the job. I waited 12 hours to hear from the shop I originally requested, but after not hearing from them, I responded to APPRO. I described the problem and gave my best guess of the cause (broken door lock mechanism.) Fred gave me the cost of their service call which was reasonable ($60, counts toward the service) and was able to send a technician that same day. They also gave me an estimate for the work assuming my guess of the problem was correct. The technician diagnosed a different, much more expensive problem of the control board being bad. I was nervous to proceed with a repair that was going to cost me $475 if it did need to be replaced- half the cost of a new washing machine. They were so confident in their diagnosis that they guaranteed it would work or they wouldn't charge me anything, including the service call. What I had seen online was the control board was also a common issue and control boards often needed a capacitor resoldered or something simple. I asked if they pulled the W/D stack out of its closet to inspect and he said no, they needed two technicians to handle the stacked W/D. This is where the great experience up to this point went south. I was not present when they arrived the next day, and before anyone gave me an update, the technicians came, swapped the control board (which solved the problem) and left. I had assumed the technicians would attempt to "repair" the original control board before resorting to replacing it. I wrote to Fred again and expressed disappointment that they didn't try to repair this very expensive part before replacing it, as I had assumed they would. He informed me that it was easier for them to replace than to repair, because repaired control boards have failed again and he's had to send two technicians back out. He also replied, "I gave you estimate for control board, we agreed and replaced. Your problem was solved. This is just extra conversation" So, 4 stars for the prompt response, the diagnosis guarantee, the quick work, and getting the job done, but not a pleasant customer service experience. read more