This is by far the single worst company for appliances in the DC area. They should be ashamed of…read morehow they conduct business and treat customers. A perfect example of a company that has gone way too far from its roots. Rude customer service staff. A don't care attitude. Not a results driven company. Why any appliance maker continues to work with them is beyond me. Stay far away. Far far away as in a galaxy I scheduled to have my speed Queen worked on for a minor leak repair. Only a 3 year old unit used very conservatively. That's the first issue. I was sold these machines are rock solid. But aside from that... they show up in my mind to fix it (I told them what the problem was) and the tech merely confirmed what I said myself and then said they would need to order the part. I had upcoming work travel so... of course the part took 72 hours so I scheduled with them immediately for my return between two trips. Then the morning they are due to arrive they just cancel and say they rebooked me for another week!! No backup plan. No nothing. So I call and spoke to an exceedingly unhelpful supervisor who said the tech was ill (this happens) but the had no backup got a week?!!! They sure are happy to sell appliances but not to stand behind them. I explained I had to travel again but I could do the Thursday or Friday of the week I'm traveling and they told me they could only do Wednesday. No effort to meet actual customer service. This is a joke of a company. Go to M and M appliances in DC. Or Sterling appliances. Or Costco even!! But don't go to these people. I've seen better support from a cotton ball knee brace than what this company offers. They clearly don't plan for contingencies or prioritize their service to customers via internal resource management. Zero stars if I could

TLDR: do you and your family a favor and just go to Costco buy your appliances there have them…read moreinstalled and get a warranty that will actually work from costco. I have been without a fridge for five months since June 2025 bray and scarff will sell you a warranty, but to a third-party and that third-party is called centricity and they are completely inept. I've had six service calls to service my fridge (compressor died 1yr 1 month)and it still doesn't work. Bray and scarff doesn't care and they deflect any responsibility and blame it on centricity and centricity will contract out third-party vendors who won't be able to work on your fridge anyway at least the Bosch 800. All in all shame on bray and scarff for not taking ownership of this process because they mistakenly chosed the cheapest partnership with a warranty company who do does not respect the consumer or their time. Shame on you Bray and scarff for working with a warranty company such centricity. Is there no pride or integrity in "local" businesses anymore. I'll answer, nope guess not. -------------------------------------------- update as of 14 October; no one from customer service Bray and scarrf has reached out or called or even emailed me back after asking me to reach out.

We went around 8pm on a Friday for paint brushes. There wasn't an associate anywhere, but we got…read morewhat we needed. Then you have to walk the entire store to get to self check out because there's no regular checks out open. Not sure why. Then even the self check out, two were down. Easy check out process otherwise.

Have been waiting for 30 min . No one to help . Wanted to buy two major appliances over $5000.00…read moreNo one came .Only one person helping one customer . Very sad .

Disappointed. Was happy to hear that IKEA was here. It's a miniature version of a real one. I…read moreordered a table, which was a nightmare to put together. Guess what was missing parts? What an ordeal a small item has become. Generally I like IKEA. This one won't be going to again. It's better to go to the big and regular version. Am underwhelmed by the experience here. It's missing the usual charm, and so many products. That alone means I'll drive further to Woodbridge.

Good luck receiving the orders that are supposed to be delivered here. We've ordered in stock…read moremerchandise 3 times and are told it will arrive to this pick up location within three days. Twice it never shipped from the Woodbridge VA store and the other time it shipped 3 weeks after the expected delivery date and we no longer needed the products. IKEA also has horrendous customer service through the website chat. You'll wait 45 minutes for someone to respond to your chat questions. Never again.

Gosh, I really like this place! Walking into this store made me feel like I could potentially…read more"bake". The boxes and boxes of cakes, cookies and other yummy treats looked easy to create. BUT I needed the tools(pans, baking tools, and the skills). That wasn't happening today. The staff was SUPER informative and encouraging. He signed me up for the rewards program and gave me some coupons to order online and get free shipping. He explained that this location is actually a pop up that has been there since 2024. He said they would be closing soon. He did mention that Old Town Alexandria was getting a permanent store. Maybe by that time, I will have developed some cooking skills.

My mother in law introduced me to King Arthur flour mixes several years ago and let me tell you we…read morehave never been led astray. This employee-owned business has perfected the art of all things baking and has made it accessible for the masses. You can purchase their items at Whole Foods and even BJ's ... but this store is truly a showcase of their greatest hits. I nearly blacked out as I placed box after box of baking mix into my cart. Their mixes run the gamut from scones, pancakes, popovers, babka, muffins, pretzels, pizza dough, and more. I got 20% off since it was Black Friday and they even gave me a little bundt cake ornament as a special gift. They had their gingerbread cake out to sample, and it was surprisingly delicious (as someone who does not traditionally like gingerbread). This is a pop-up that is scheduled to close soon but I hope that they find another home in the area soon. Everyone I interacted with was super nice and friendly too!

I wanted to get an Apple Watch and go. Each associated pointed me to another one. Finally one send…read moreme to the checkout counter and pick it up from there. I waited in the line and when my turn came she asked me to go back to the display and assured me that someone will be there. It was the same stuff again. 45 minutes and no one has any idea what's going on. Will just buy it from Amazon

The customer service is TERRIBLE at this store. Can never get a live human being. Just a call…read morecenter.

Standard Lowes…read more Nothing special or bad about the place. They had what I was expecting.

Ever expanding ecosystem of products and now clothing intended for the DIYer/Home Project…read moreManagement and Contractor enthusiasts.

I usually enjoy browsing HomeSense for unique home items, but my recent visits left me…read moredisappointed. When I checked out on my last trip, the young gentleman at the register kept yawning and barely acknowledged me -- it came across as lacking basic manners and customer service. To make matters worse, a picture frame I bought turned out to be damaged in the corner when I unwrapped it at home. When I brought it back to return, the sales associate spoke to me in an accusatory tone and insisted that I had damaged it. I explained that I discovered the damage only after opening the packaging, but she refused to accept the return. Thankfully, I asked to speak with the Manager, who checked my receipt, realized I had purchased it just the day before, and resolved the situation professionally. I appreciated the manager stepping in, but the interaction should never have escalated to that point. Glad it was ultimately corrected, but the sales associate definitely needs better training in communication, customer courtesy, and how to handle returns without blaming customers.

I was in the area today due to my husband going to the medical center and getting his eyes…read moredilated. Thus, it was possible that I may be the one driving home. Anyway...while he was at his appt., I decided to walk around the shopping center (FairLakes Promenade). I had seen Home Sense before but never got around to checking it out. Finally, got to do that today. At first glance, it looked like it was a furniture store. Yes, they have lots of furniture but a deeper look showed there was so much more. There are towels, bedding, kitchen utensils, household cleaning items, rugs and decorative items. My intention was just to look not buy. However, when I saw the food items, I realized that I needed a shopping cart. Things that caught my eye...imported pasta, pasta sauces, spices, sweets and a cleaning formulation for shower doors and mirrors. Truthfully, there were other items that attracted me but I exercised will power. For example, I saw a lovely vase but my sensible side said "we don't need another vase." There was artwork but sensible side said "We have enough of that and only so much wall space". When I went to check out, the cashier was friendly. I found out, when he tried to get me to sign up for a credit card, that they are part of a conglomerate that includes TJ Maxx. No, we don't need another credit card! My haul ended up costing $35 plus change. Once we were home, I showed my husband my haul. He asked what it cost and was pleasantly surprised. Aw, gee! I'm so proud of myself :D So, no regrets for paying Home Sense a visit!

I just spent 20 minutes at the register being pointedly ignored. So, I am moving this store from…read morebeing a fave to my never again list.

I came here to obtain a gift for my Dad, he really loves this store and I wanted to get him…read moresomething I knew he'd enjoy. The staff were very nice with helping to suggest different options for what he may like and I decided to purchase a multi-seasoning pack which he has been thoroughly enjoying! The store is very organized and it's literally like the adult candy store. Looking around, everything looks exciting and useful! Thanks for your care with helping me get something nice for my Dad.

Adore the location in fair oaks mall! The employees can be helpful and so kind! Shoutout to Jillian…read moreand Nate for assisting! Nate was so kind to tell me about the fragrances that matches high end brands. Jillian was super sweet in calling the back to the back and actually finding small hand sanitizers I've been looking for!! They have a huge variety and right now there's a princess collection with matching wall flowers! I am obsessed !!!

This is a poorly run BBW store! The employees never know what the deals are and give wrong…read moreinformation. BBW was having a buy 3, get 1 free on body care and told me the scent I wanted was not a part of the promotion. When I got home, I looked it up online and indeed it was. This promotion was valid both online and in-store! I went back to the store and spoke w/ the manager. She acknowledged their mistake, but didn't seem to care. With that kind of attitude, you're going to be losing sales. I will never buy from this location again.

In my opinion, the person was indeed quite a jerk as other people have mentioned. He began to yell…read moreat me on the phone when we had an agreement then he went back on his agreement. This is the problem, when you look at google, its actually a different company with the 4.6 rating and I went to this company based on google when I should have gone to yelp. I called the company to make sure they could do the work. They said yes. They then came over and didn't respond. Finally a month later they said I'll look for the part, then said they couldn't find it. They sent me pic of the model with the model number and said, they don't know the model number. The accepted they should refund the diagnostic because they couldn't fix it then the took the offer back and proceeded to yell at me. Heed the warning of the many others that have been duped or wronged. Don't be a sucker like the rest of us who mistaken their company name on a google for the aliases that actually have the bad reviews. Update: I ended up going with another repair company and they looked at the same model number sticker, pulled up the information and bam ordered the parts. They looked at the same sticker in the hood that Foremost Repair /My Appliance Tech did and had all the metadata including the year it was made. This was what Foremost Repair/My Appliance Tech was yelling at me that the sticker wasn't the model number even though it said "MODEL NUMBER" and its not his fault he can't fix it. So he took the money and ran blaming me for his lack of competence.

Absolutely horrible person. We called requesting a quote and explanation then he said he scheduled…read moreus for a certain day and was abrupt and said he would show up tomorrow. We called back saying we want to cancel and he gave us the run around raising his voice violently talking to us. Then he had the nerve to call again the next day and he was outside our house! He was yelling at us and the repairman that WE WANTED here! He told me to be quiet. Such a rude arrogant person.