We went around 8pm on a Friday for paint brushes. There wasn't an associate anywhere, but we got…read morewhat we needed. Then you have to walk the entire store to get to self check out because there's no regular checks out open. Not sure why. Then even the self check out, two were down. Easy check out process otherwise.

The staff are always so friendly, and whenever I'm looking for something, they always come over to…read morehelp. It really feels like the owner has trained the employees very well. That's why I always feel at ease whenever I go to Home Depot

Disappointed. Was happy to hear that IKEA was here. It's a miniature version of a real one. I…read moreordered a table, which was a nightmare to put together. Guess what was missing parts? What an ordeal a small item has become. Generally I like IKEA. This one won't be going to again. It's better to go to the big and regular version. Am underwhelmed by the experience here. It's missing the usual charm, and so many products. That alone means I'll drive further to Woodbridge.

Good luck receiving the orders that are supposed to be delivered here. We've ordered in stock…read moremerchandise 3 times and are told it will arrive to this pick up location within three days. Twice it never shipped from the Woodbridge VA store and the other time it shipped 3 weeks after the expected delivery date and we no longer needed the products. IKEA also has horrendous customer service through the website chat. You'll wait 45 minutes for someone to respond to your chat questions. Never again.

Gosh, I really like this place! Walking into this store made me feel like I could potentially…read more"bake". The boxes and boxes of cakes, cookies and other yummy treats looked easy to create. BUT I needed the tools(pans, baking tools, and the skills). That wasn't happening today. The staff was SUPER informative and encouraging. He signed me up for the rewards program and gave me some coupons to order online and get free shipping. He explained that this location is actually a pop up that has been there since 2024. He said they would be closing soon. He did mention that Old Town Alexandria was getting a permanent store. Maybe by that time, I will have developed some cooking skills.

My mother in law introduced me to King Arthur flour mixes several years ago and let me tell you we…read morehave never been led astray. This employee-owned business has perfected the art of all things baking and has made it accessible for the masses. You can purchase their items at Whole Foods and even BJ's ... but this store is truly a showcase of their greatest hits. I nearly blacked out as I placed box after box of baking mix into my cart. Their mixes run the gamut from scones, pancakes, popovers, babka, muffins, pretzels, pizza dough, and more. I got 20% off since it was Black Friday and they even gave me a little bundt cake ornament as a special gift. They had their gingerbread cake out to sample, and it was surprisingly delicious (as someone who does not traditionally like gingerbread). This is a pop-up that is scheduled to close soon but I hope that they find another home in the area soon. Everyone I interacted with was super nice and friendly too!

I wanted to get an Apple Watch and go. Each associated pointed me to another one. Finally one send…read moreme to the checkout counter and pick it up from there. I waited in the line and when my turn came she asked me to go back to the display and assured me that someone will be there. It was the same stuff again. 45 minutes and no one has any idea what's going on. Will just buy it from Amazon

The customer service is TERRIBLE at this store. Can never get a live human being. Just a call…read morecenter.

We have been on a home improvement kick ever since early April, and now we are coming to the final…read morephase of it all- I hope. Our porch lights have been showing clear signs of wear and tear for a while so I came here to find a couple of lights that would be compatible. Their lighting section is huge and I found something close to what we already have installed. While I was here I also picked-up some bolts for the closet shelves in our master bedroom. I also purchased a small quart of touch-up paint for our baseboards that were part of the areas that we didn't get painted recently. Employees were in plain sight and appeared to be ready to help, although I didn't need any help today.

The customer service at this Lowe's location was exceptional. I needed a lot of paint for a home…read moreproject, and the gentleman who helped us in the paint section, Brandon, was so nice and incredibly helpful in explaining what we would need and other things to consider when taking on such a big painting project!

I usually enjoy browsing HomeSense for unique home items, but my recent visits left me…read moredisappointed. When I checked out on my last trip, the young gentleman at the register kept yawning and barely acknowledged me -- it came across as lacking basic manners and customer service. To make matters worse, a picture frame I bought turned out to be damaged in the corner when I unwrapped it at home. When I brought it back to return, the sales associate spoke to me in an accusatory tone and insisted that I had damaged it. I explained that I discovered the damage only after opening the packaging, but she refused to accept the return. Thankfully, I asked to speak with the Manager, who checked my receipt, realized I had purchased it just the day before, and resolved the situation professionally. I appreciated the manager stepping in, but the interaction should never have escalated to that point. Glad it was ultimately corrected, but the sales associate definitely needs better training in communication, customer courtesy, and how to handle returns without blaming customers.

I was in the area today due to my husband going to the medical center and getting his eyes…read moredilated. Thus, it was possible that I may be the one driving home. Anyway...while he was at his appt., I decided to walk around the shopping center (FairLakes Promenade). I had seen Home Sense before but never got around to checking it out. Finally, got to do that today. At first glance, it looked like it was a furniture store. Yes, they have lots of furniture but a deeper look showed there was so much more. There are towels, bedding, kitchen utensils, household cleaning items, rugs and decorative items. My intention was just to look not buy. However, when I saw the food items, I realized that I needed a shopping cart. Things that caught my eye...imported pasta, pasta sauces, spices, sweets and a cleaning formulation for shower doors and mirrors. Truthfully, there were other items that attracted me but I exercised will power. For example, I saw a lovely vase but my sensible side said "we don't need another vase." There was artwork but sensible side said "We have enough of that and only so much wall space". When I went to check out, the cashier was friendly. I found out, when he tried to get me to sign up for a credit card, that they are part of a conglomerate that includes TJ Maxx. No, we don't need another credit card! My haul ended up costing $35 plus change. Once we were home, I showed my husband my haul. He asked what it cost and was pleasantly surprised. Aw, gee! I'm so proud of myself :D So, no regrets for paying Home Sense a visit!

I just spent 20 minutes at the register being pointedly ignored. So, I am moving this store from…read morebeing a fave to my never again list.

I came here to obtain a gift for my Dad, he really loves this store and I wanted to get him…read moresomething I knew he'd enjoy. The staff were very nice with helping to suggest different options for what he may like and I decided to purchase a multi-seasoning pack which he has been thoroughly enjoying! The store is very organized and it's literally like the adult candy store. Looking around, everything looks exciting and useful! Thanks for your care with helping me get something nice for my Dad.

Adore the location in fair oaks mall! The employees can be helpful and so kind! Shoutout to Jillian…read moreand Nate for assisting! Nate was so kind to tell me about the fragrances that matches high end brands. Jillian was super sweet in calling the back to the back and actually finding small hand sanitizers I've been looking for!! They have a huge variety and right now there's a princess collection with matching wall flowers! I am obsessed !!!

This is a poorly run BBW store! The employees never know what the deals are and give wrong…read moreinformation. BBW was having a buy 3, get 1 free on body care and told me the scent I wanted was not a part of the promotion. When I got home, I looked it up online and indeed it was. This promotion was valid both online and in-store! I went back to the store and spoke w/ the manager. She acknowledged their mistake, but didn't seem to care. With that kind of attitude, you're going to be losing sales. I will never buy from this location again.