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    Lowe's Home Improvement

    2.0 (180 reviews)
    ModerateHardware Stores
    Closed 6:00 am - 10:00 pm
    Updated 1 month ago

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    Exterior storefront
    Jill C.

    We needed a new toilet, and I knew I needed an associate to go over some of the options and features so I could better decide on which brand and model would suit our home best. I should mention I first visited a competitor establishment the night prior and I couldn't find anybody to help me in 20 minutes so I left. So I decided to try Lowe's instead. I'm very glad I did. I went straight to the bathroom section, and a young man with dark curly hair named Ayman greeted me right away and asked if I needed help. I asked him if he knew anything about toilets, and he said he knew a fair amount and would try to help me. Indeed he did! He answered all of my questions, and help me find the right toilet we need in a manner of minutes. Bonus: it was on sale and much less than I thought I'd have to shell out! Once I decided on the product, Ayman promptly located a flatbed cart and loaded it on for me. I was in and out with my purchase in less than 15 minutes. Thank you, Ayman for your exceptional customer service, your product knowledge, and your kind, friendly demeanor. You ensured a perfect, frustration-free purchasing experience! (Lowe's, take note: you've got yourself a great staff member here!)

    Poor customer service to only deliver part of an order and tell the customer they will be called when the rest come in and then turn around to mark the order complete. The main customer service line wont help and the store customer service refuse to help. Now my room is going to be mismatched since Lowes refuses to fill my complete order of blinds or even refund the singular blind. Its "only" $90.

    Missing blinds

    My fiance and I ordered pickup of blinds and were only delivered part of our order (2/3 blinds). The manager said that only part of the order was delivered and that they would call us when the last part was delivered. This never happened. They will not refund me or send a replacement. Now my windows are mismatched since I do not trust Lowes to place another order with them. Really poor service.

    They ordered under sink trash can which never fit!! Coast us extra money to redo the plumping to fit ONLY one trash can. No one even took th

    Lowe's Kitchen Remodel Nightmare - 7 Months of Frustration (Fairfax, VA) In April 2025, we decided to upgrade our kitchen and visited the Lowe's store in Fairfax, VA. What began as a promising project quickly turned into a seven-month ordeal of incompetence, delays, and poor communication. The Process (In Theory): Initial Measurements - Inaccurate from the start. Design Center Consultation - Referred to Lowe's "design experts." Contract Signing - The only smooth step was swiping our credit card. Reality: Project Start: Mid-April 2025 Completion: November 15, 2025 (crown molding finally installed) Key Failures: StageIssueMeasurementsMultiple errors led to incorrect cabinet ordersOrder SubmissionWrong sizes, missing pieces, delayed deliveriesDesign CenterInexperienced staff, zero accountabilityCustomer ServiceUnresponsive, dismissive, no follow-throughManagementStore manager worse than assistant managers The only "easy" part? Paying. Final Warning: If you're planning a kitchen remodel, avoid Lowe's Fairfax at all costs. The stress, wasted time, and endless corrections are not worth any discount. Contact me if you'd like the full timeline and documentation before making the same mistake.

    Flooring area
    Todd H.

    I've been waiting for more than 45 minutes to pay for my purchase. I requested assistance from 3 people to no avail. This is not a good start for my project. Update: When Stephen finally arrived, service was fast - I was out of there in 5 minutes. Stephen was personable, knowledgeable, and professional. I may have been a little hangry. Andrew originally helped me start my project. He was patient, answering all my questions. Although there was a hiccup with the quote, he handled it with professionalism. The standard Lowe's itemization needs work; the breakdown of the numbers wasn't clear, but again, Andrew answered all my questions. Sterling the contractor handled my home measurement. He arrived within the agreed upon time-frame. The measurements he gathered were on-point; very professional. Will update upon installation.

    Besides the fact it can not go thru the cycle normally it was delivered with a piece of tape covering the top.

    Service and product have been awful. Choose someone else. I've been trying to get a functional non damaged dishwasher since November 2024. It's Valentines day 2025. I ask to talk to the store manager and employees block the call

    Mike R.

    It usually is a decent place. This is definitely a good sized store, and it's my opinion they are better organized than Home Depot. As for prices they are competitive, but usually economically I do better with the orange place. This last week have found fly traps that have been effective, as well as other household supplies. Their selection of lumber is impressive, and they remind me of 84 stores from back in the day. It's a clean store, and I like finding things easier. While I like hiking and getting steps in, I'm not really a fan of shopping. This saves time. That alone is important. The employees are certainly friendly and helpful enough. Please do be careful parking here, as it's not the best lot in the area.

    Many trees different sizes, reasonably priced
    L I S A H.

    There for a Christmas tree, Theres many ..... I chose one, the staff in this department was more than helpful. Trimming the bottom and getting the stand ready. Very pleasant..... I observed her wishing the customer before me a Merry Christmas! I'm sorry I didnt get her name. ( friday12/4 about 6ish) More employees should be taking watch...... As I was leaving she asked if there was anything else she could do for me....???? When?? was the last time you heard those words while ringing out your order. ??? Then wished me a Merry Christmas and Good Night !!

    Aye! Thanks for making this process easy, @Lowe's!

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    4 months ago

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    12 days ago

    Ever expanding ecosystem of products and now clothing intended for the DIYer/Home Project Management and Contractor enthusiasts.

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    1 year ago

    Great location, great staff, but just so dingy in there. Hire more staff if needed. No one likes that much of a mess in every aisle!

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    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    Since we wanted to be certain about our decision, we decided to grab a bite and come back before Brandon's break.

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    Rockler Woodworking and Hardware

    Rockler Woodworking and Hardware

    4.6(9 reviews)
    3.0 mi

    I absolutely love Rockler in Fairfax! I thought I'd try something new and took "Woodworking basics…read morefor women" with Sarah in June 2025. I loved everything about it! I then took 11 classes that I've also loved!! Woodworking basics for women (Sarah), Live Edge Epoxy (David L), Shop Safety Woodworking 101 (Bruce), Cabinet making (Bruce), Make a Cherry Wine Box (David L), Build a Bookcase (Bruce), Shaper Origin (David L), Sign making (David L), Woodburning (Sarah), make and take Christmas Ornament (Sarah), and a make and take cheese board class (Mike) ... I'm sure I'm forgetting a class... all within 6 months!! :) The store is clean and staffed with very knowledgeable, patient, and kind people that all share a love of woodworking. I am thankful for all of those that I have met and all that they have taught me.

    If you're into woodworking and live near Fairfax, this is the perfect store for you. The place is…read morehuge with everything you could ever need for woodworking. I sometimes come here just to browse what kind of tools I may be missing. Rockler has everything from tiny dowels to thousands-of-dollar heavy equipment. What I usually come here for is to get hardwood and baltic ply. The hardwood selection here is great and it's reasonably priced. Most of them are S4S or S3S so in the worst case, I can use my table saw to rip the unfinished side. You only pay for what you need so you can have them cut a longer piece and not pay for the reminder! That's amazing. Note that they only cut longer wood to fit in your car. Rockler currently does not offer planing or joining services. The guy over there said they are looking into supporting such services soon but as of today, that's not an option. Rockler also has wood-turning and other general woodworking classes. There's a small classroom inside the store itself. If you need anything woodworking, Rockler is it!

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    Rockler Woodworking and Hardware
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    Lowe's Home Improvement - hardware - Updated May 2026

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