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    Floor & Decor

    3.5 (166 reviews)
    Open 7:00 am - 8:00 pm

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    Green Glass Tile: GLS PURE THYME 3x9 TILE
    Maria K.

    I had the great honor of meeting Sam the store manager of this location and he was absolutely phenomenal to work with. My client had selected a tile that unfortunately was not in plentiful supply and Sam and the team made it happen and the client was so thrilled! What a great place with great people and awesome product and value. Thank you to Sam and the whole team for helping me procure the tile I needed for my project.

    Courtney K.

    Bottom Line:  Lots of reasonably priced tile and flooring selections in a large warehouse setting but service isn't the best. After not finding everything we were looking for at the Gaithersburg Floor & Decor store my husband I decided to venture around the beltway to the Alexandria store. We had been told that the Alexandria store was much bigger and we may be able to find items that were out of stock at Gaithersburg. We drove an hour to get to this store. Here is what I liked about Floor & Decor: - The website makes it easy to do some research ahead of visiting.  There are  lots of filtering options (material, color, format, etc.) - The store is nicely organized - glass tile, natural stone tile, porcelain tile, hardwood floors, luxury vinyl etc. Also, the signage is great.  I appreciate that for the displays they have indicated both the tile and the grout used. - All of the tile seems very well priced which is what took us an hour out of our way for a second Floor & Decor store.   Of the various places I've looked Floor and Decor definitely has the best prices which is great for big projects. - We had to hunt for an employee on the floor to ask a question but when we found a live one he was immediately able to show us the tile we were looking for. - You can buy single pieces of tile if you just want a sample versus being straddled with a case.  Whether its a sample piece or extra you can return unused product. - Special orders are not required since all selections on display are in stock.  You just load up your cart and go. Here is what could have made this experience a tad better: - My husband and I had a return and we couldn't figure out where to go and it wasn't where the returns sign is. We were told to get in the regular line behind the red line on the floor. But then other customers walked right up to the registers to get helped while we were passed over standing behind the red line. I think Floor & Decor could manage this situation better. - For one of the tiles we wanted to return we were told it was already showing up as being returned so they would only give us store credit.  I have no idea why it would show up as already being returned but that certainly wasn't the case and this oddity wasn't my fault yet I couldn't get my original method of payment back.

    It's big!
    Rachel C.

    Remodeling your home is a big deal and can be pretty stressful. Honestly, when I thought about all of the independence I could have when I grew up, I never imagined someone would count on me to choose a whole floor. What if I pick the wrong color, wood type, and mess up the look and ability to eventually sell my house?! The flooring area was seriously lacking. For a store with "floors" in their name, you'd think that they might have a greater diversity of options and maybe even just one person there to help you? The wall samples have corresponding numbers, and there are books that (in theory) should have a page per sample to tell you more about what you're looking at and to see a photo of the flooring in a room. About a quarter of the samples, however, don't have a book, and often don't have a manufacturers name on them so you could easily go online and find more key information and maybe some sample photos to help you imagine what it looks like in a room. Not having all of that in a book or on a sticker wouldn't be a problem if there was a single person there to help and tell you more, but after 45 minutes of waiting around and trying to flag someone down we left. I've found much better in the way of options and customer service at Lowe's. The pricing here seems pretty average, so I just don't see any advantages to buying flooring here. The contractor we were hoping to hire to remodel our home recommended Floors and Decor to us, and after coming here we are seriously questioning whether we want to use them. We definitely won't be spending any money here! This review is for the flooring and customer service. I think their tile and counter top selection is actually pretty great, and while we never had anyone offer to help us in any section, while we were browsing the tile area it did look like most folks were getting help.

    Alice J.

    Far better than Home Depot regarding selection of tiles for walls and floors. We love their "faux wood" tiles (look and feel of wood but it's actually ceramic). Huge space. Well organized. Helpful staff.

    Done
    Nazanin O.

    I love this store, very huge , full of flooring variation and nice show rooms. We bought Blonde Oak Rigid Core Luxury Vinyl Plank - Cork Back. Very high quality and good price and easy to clean. It is perfect for basement or bedrooms, waterproof , scratch free, and lifetime warranty. We did floor our basement with this vinyl and it looked very nice and clean. I love my new looking basement . Highly recommend !

    Entrance
    Annzie A.

    This place is a DIY'ers dream come true....or anyone who loves the type of stores that carry material for kitchens, bathroom, etc. One thing that stood out to me while in the flooring section...and I really REALLY loved...was the large display of each item (as opposed to displaying on a shelf that no one can reach). This allows customers to see it and feel it. I spent more time in the floor department, but briefly walked by the other departments. They have such an amazing selection of everything, which would also make it so overwhelming! They don't carry Pergo laminate, but do have their own brand, NuCore. Regardless of which material it is, they all come with detailed cards showing the cost, thickness, warranty, installation type, etc. Not only do they have a large display for each item, but the customers have the option to open up each display to view the actual package. There are also large sample strips available for $5, at least for the ones I viewed. I personally found it hard to select flooring based on a small board displayed on a high shelf and only have the option of a tiny sample, as is the case for other stores such as Home Depot and Lowes. Unfortunately, I didn't have the chance to be greeted by staff or receive help. I went on a Saturday evening, so I'm not sure if that's why no one was around to help.

    One of the tiles I chose recommended by associate Julius after I explained my design preference (classic but simple).

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    12 days ago

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    11 days ago

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    1 year ago

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    11 months ago

    Damaged delivery was addressed and resolved. I would use again but buy in store. Overall product look and quality is great.

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    2 years ago

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    2 years ago

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    8 months ago

    Poor service- pickup is non existent. Would not recommend. Variety is fine. Very disappointing.

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    9 months ago

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    8 months ago

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    1 year ago

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    1 year ago

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    4 years ago

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    9 months ago

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    6 years ago

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    2 years ago

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    5 years ago

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    6 years ago

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    1 year ago

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    3 years ago

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    8 years ago

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    4 years ago

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    2 years ago

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    6 years ago

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    4 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    Page 1 of 5

    Ask the Community - Floor & Decor

    How long have you guys been around?

    Hi Yvon, the Alexandria location opened in October 2017, and if you'd like to learn more about Floor & Decor, please visit flooranddecor.com/company-info/about-us.html. Thank you!

    View All 2 Questions

    Review Highlights - Floor & Decor

    My husband and I had an excellent experience last week at this store and with our designer, Shanea Smith.

    Mentioned in 6 reviews

    Read more highlights

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    Kitchen & Bath Factory

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    Ferguson Bath, Kitchen & Lighting Gallery
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