Sadly, I must give this store low markings. I would give it a one star for Customer Service. I'm giving it three stars because the furniture and seasonal items look nice.
This is the second time I've gone in there to purchase something. The first time I didn't think there was a person on staff and I realized the sales lady was on the phone chatting with a friend. After a while, I realized she must be the sales lady and asked her that. Then she got off the phone a few minutes after my asking. I did buy a few seasonal items at that time.
Today, around noon, I went in and there was no one to help me. I was looking for outdoor furniture. The doorbell went off when I came in and the doorbell went off when another person came in. I walked all the way around the store and saw in the back kitchen/staff area there was a man standing, leaning against the cabinets and counter there on his phone. He must not have seen or heard me.
Seriously, if you want to sell stock, you really need to keep someone at the front counter or walking around the store.
Very disappointing. I won't be going back. If there's no help when they want you to buy something I doubt there's much follow up/Customer Service if you have a problem after you buy an item. All the furniture in there is of a significant price and I wouldn't want to have a problem with any of it that I could not get fixed because of lack of staffing. read more