Disappointed in Hardwood Artisans--Luxury Quality, Zero Accountability…read more I purchased a high-end custom hardwood bed from Hardwood Artisans because of their reputation for craftsmanship and durability. The bed is beautifully designed, but unfortunately, the company does not stand behind their product. Eight years ago, we had carpet installed in our home. The installers, unaware of any special handling requirements, moved the bed carefully but without any warning from Hardwood Artisans that it required "extra special care." Fast forward to today: we recently discovered (eight years after the new carpet) a severe, 18 inch crack forming in one of the hardwood side panels at the joint. When I contacted Hardwood Artisans, they immediately blamed the carpet installers and refused to honor their warranty. However, their warranty and product materials never mentioned that moving the bed could cause structural damage. A high-end piece of furniture should not fall apart simply from being moved once in a reasonable manner. If it does, the company should at least inform customers of the risks in writing. I escalated the issue to Curt, the CEO, hoping for a fair resolution, but he still refused to take responsibility. Instead of standing by their craftsmanship, they chose to deny accountability and leave a loyal customer with an expensive, damaged product. If you're considering purchasing from Hardwood Artisans, beware--you may be paying for "luxury," but you won't get the service to match.

I have been buying their furniture for 15 plus years and the quality is fantastic…read more Zero problems in construction, finish and the wood ages beautifully. Used delivery service and the guys were very careful and polite.

We ordered quite a bit of furniture from Bassett. We were disappointed when the coffee table…read morearrived damaged. Not to mention the lamps we ordered were not delivered and I had to call to remind them we had ordered and paid for them. Only after they looked up the order, they realized they forgot to include them. Very disappointing experience. Furniture was beautiful but customer service needs to be improved.

I've bought a living room chair from here. In the last week I'm looking at sectionals. Pricing here…read moreis hit or miss. Don't be afraid to negotiate. Most furniture stores in my experience, absolutely will, or throw in a few freebies. I like their quality. The chair has held up for my son and I, along with a rather large dog. He can stay there! He seems to like it. Their sales staff are polite, friendly, and knowledgeable. Some furniture stores are pushy. This one isn't. Prices are up considerably. Yes I'll allow some inflation, but right now doesn't seem so good on the wallet. Their furniture selection is decent enough. If you're in the area, it would help to at least give them a try.

I highly recommend this location. Robert and his team are excellent and provide top notch service…read more Despite it being much further away than other CORT locations I've made this place my go-to.

Bought a couch here I was told it was used as a rental the couch didn't have any wear and tear and…read moreit is comfortable and was reasonably priced

The reason I chose Joybird over Wayfair is the presence of a showroom in DC…read more I saw the white of this fabric, over a different sofa ... very beautiful and comfortable but didn't want the pressure of maintaining white so I settled for green( which is the color of my existing sofa) I also wanted the barrel sofa .. which is displayed in black fabric at the warehouse .. honestly I couldn't choose between the Bryant and the barrel as both looked really nice. Taynsha my sales rep made sure I went home with a fabric package to help me decide .. it was very helpful. I bought this during president's day sales I'm so happy with my choice. Not only does it look nice, it's also so comfy. I find myself falling asleep for hours on my sofa. Something really foreign to me but thankfully is the main essence of this purchase.

Shoutout to all the ladies who assisted me in purchasing the Briarwood sofa bed at JoyBird! They…read morewere super helpful down to pulling it out so I could see the back, pulling out the bed, and letting me spend time trying out the mattress. And very patient as I picked fabric as well as the ultimate decider...could I stretch out for nap times? They made shopping a pleasure. The cost was more than comparative. The delivery was flawless too. I love this couch and would definitely recommend it to anyone. Even more important was the sales people who were efficient, patient and made shopping easy and fun.

Highly recommend! Really great customer service/help picking out the right couch for your space…read more You won't find better prices in the area, and these are fantastic design/quality/comfort for the price! Very friendly.

I had an *incredible* experience with District Couches! I found them on Facebook Marketplace, and…read moreDarren was incredibly responsive, professional and helpful from start to finish. He delivered my new couch, brought the boxes up, assembled everything, and even fluffed each pillow to perfection. I also really appreciated that he took all boxes to recycling when leaving. The cloud couch in cream boucle is absolutely beautiful--beyond comfortable with that perfectly lived-in look that still feels polished and stylish (unlike some other cloud-style couches that can look messy). I couldn't be happier with my purchase! And let me tell you, I scoured the Internet for the perfect Couch and I quite literally could not be happier. If you're looking for a high-quality couch and exceptional service, I highly recommend District Couches. Five stars all the way!

I had trouble with cushions on my sofa. Eventually, I bought my own material and used an…read moreupholsterer to make new cushions. I am giving Roche Bobois a 'Good' rating and not a lower rating for two reasons: 1. Arjun and Wesley (two salesmen) are great to deal with and good at their job. They have a good eye for design and putting pieces together. Extremely easy to speak to and collaborate with. 2. The style and sophistication at Roche Bobois is met by a very few other companies.

If you are looking for stunning and luxurious furniture do yourself a favor and visit Roche Bobois…read more My designer Arjun help me to select the most amazing pieces that reflect my style and taste. Arjun has extensive knowledge and expertise in home decor. Arjun helped me create my home into a magical fairytale. I'm grateful for his attention to detail,his ability to listen to my vision and turn it into something amazing and also very kind and professional.

I can't say enough good things about Ade who helped me with office chairs at DC's Design Within…read moreReach store in Georgetown. Ade was patient, understanding and professional every time I came into the store to look at chairs. She encouraged me to take my time and helped me make an informed decision about which chair to buy. She never hovered but made a practice of appearing whenever I had a question or needed her help. Listening to Ade, helped me clarify what I was really looking for in an office chair and helped me see things I never would have seen or appreciated. More than anything else, though, I felt valued and heard from my first interaction coming through the door thru my purchase.

The products sold by DWR are among the best designed timeless pieces of modern furniture and we had…read morea good idea of what we wanted. However, it should be mentioned that our sales person in the Georgetown store, Ade Ademisoye, had the perfect amount of energy and design sensitivity that anyone could ask for. She was extremely knowledgeable about DWR's products and facilitated our sale in the most professional fashion. We look forward to working with her again.

Today I had an exceptional experience at a HomeGoods store! From the moment I walked in, I felt…read moregenuinely welcomed. The presence of a capable and attentive security guard added to the sense of comfort and professionalism. I also had the opportunity to speak with the store manager and share how pleasant and well-maintained the store looked and felt. The overall energy was bright, professional, and upbeat and it was clear the team truly enjoyed being there. This has quickly become my new favorite store! I went in to buy some items for our dog but the selection of new spring flowers and the prices... I couldn't leave without so much more. #HappyShopping

This is the closest location of this discount retailer that I could find to the center of DC. I…read morefound some interesting options and got most of what I needed. It is a warehouse that has discounted merchandise that you can't shop online, and once it's sold, it's gone. As long as you're not overly picky, you can find some living room, bathroom, and kitchen needs. They also have some specialty packaged food items. Checking out was a quick and smooth experience, which matters. I may come back for more needs.