Arhaus has a new, beautiful two story store at Fairfax Corner! The store opening on November 8th,…read more2024 and is gorgeous. Despite the store being so large, we were greated by a few associates as we browsed. Look forward to their new store enhancing the shopping area.

Gorgeous store, beautiful furniture, the associate who helped us was very knowledgeable and kind…read more There was a great sale going on. Will definitely return.

"Stopped in at the Bassett in Falls Church VA and was assisted by Susan. I really appreciated her…read moreapproach, which was full of information and some great design suggestions. She took into account my vision and was never pushy. Only not-perfect part of my visit was how hot and uncomfortable the store was. It felt like the air conditioning was not working. Stopped in once again. Love your products and Susan is amazing. BUT, how do you expect customers to handle the heat. This has been going on for months. Come on. Fix it or I won't come back to your sauna. Please respond.

We ordered quite a bit of furniture from Bassett. We were disappointed when the coffee table…read morearrived damaged. Not to mention the lamps we ordered were not delivered and I had to call to remind them we had ordered and paid for them. Only after they looked up the order, they realized they forgot to include them. Very disappointing experience. Furniture was beautiful but customer service needs to be improved.

My husband and I have been considering what our final (as in never wanting to buy another again)…read moredining table would look like. What style and finish would it be? Hardwood Artisans answered all the questions at once. We got the customization and craftsmanship that we needed to merge our difference of styles. The staff is very professional and knowledgeable. We can not wait to meet and entertain around our new family member. We have recieved out new bundle of joy. This table and chairs surpassed all of our expectations. Please, if you are in the market for custom, quality and exceptional furniture let Hardwood Artisans build it for you.

Disappointed in Hardwood Artisans--Luxury Quality, Zero Accountability…read more I purchased a high-end custom hardwood bed from Hardwood Artisans because of their reputation for craftsmanship and durability. The bed is beautifully designed, but unfortunately, the company does not stand behind their product. Eight years ago, we had carpet installed in our home. The installers, unaware of any special handling requirements, moved the bed carefully but without any warning from Hardwood Artisans that it required "extra special care." Fast forward to today: we recently discovered (eight years after the new carpet) a severe, 18 inch crack forming in one of the hardwood side panels at the joint. When I contacted Hardwood Artisans, they immediately blamed the carpet installers and refused to honor their warranty. However, their warranty and product materials never mentioned that moving the bed could cause structural damage. A high-end piece of furniture should not fall apart simply from being moved once in a reasonable manner. If it does, the company should at least inform customers of the risks in writing. I escalated the issue to Curt, the CEO, hoping for a fair resolution, but he still refused to take responsibility. Instead of standing by their craftsmanship, they chose to deny accountability and leave a loyal customer with an expensive, damaged product. If you're considering purchasing from Hardwood Artisans, beware--you may be paying for "luxury," but you won't get the service to match.

We love RH furniture.... In fact, we've got several rooms of it in our house, filled with it, where…read morethe deco of the room was centered around the St James collection or the French Contemporary Collection for the bedroom - We even painted walls and installed hardwood flooring to match! We even just took delivery of our final pieces this past week, but even still, we decided to take a look at this store, as we haven't been to it since it was in the outlet mall across the street. The selection of furniture here was amazing - lots of pieces available and th4ey had incredible deals going, including 20% on everything and most everything we saw was already 60% off! The only gripe was that they didn't have any decorating accessories, which is what we were hoping for. Otherwise, you're not going to find better furniture at such high quality and incredible prices!

There's definitely nice pieces to look at, but most of them are overpriced. If I had a few thousand…read moreto spare, sure I'd purchase some pieces from the RH outlet. Given this store is located in Loudoun County, I'm sure there will be many people who will make purchases from here. It was nice to stroll through the store and checkout the furniture pieces, but honestly I wouldn't be buying anything here. The associate working did seem very nice and asked if we needed any help. Overall, it's a nice place to checkout the latest decor trends.

I've worked with Timothy Paul Home before, and would use them again. Timothy has a great selection…read moreof rugs from different countries, in a variety of colors and types. He provides great customer service both in person and online.

Beautiful things with much more personality than C&B or Pottery Barn. I could have spent hours at…read morethis place going through all of their rugs. The staff was really patient and I loved the stories the owner could share about where he purchased each rug while I pondered. In some cases when something was almost right but not quite there, he might have another custom solution which was a cool offering as well. The style is more modern or eclectic rather than traditional. It's not cheap stuff, but the quality is something that'll sit in your home for the next 20 years with proper care.

I was in the area today due to my husband going to the medical center and getting his eyes…read moredilated. Thus, it was possible that I may be the one driving home. Anyway...while he was at his appt., I decided to walk around the shopping center (FairLakes Promenade). I had seen Home Sense before but never got around to checking it out. Finally, got to do that today. At first glance, it looked like it was a furniture store. Yes, they have lots of furniture but a deeper look showed there was so much more. There are towels, bedding, kitchen utensils, household cleaning items, rugs and decorative items. My intention was just to look not buy. However, when I saw the food items, I realized that I needed a shopping cart. Things that caught my eye...imported pasta, pasta sauces, spices, sweets and a cleaning formulation for shower doors and mirrors. Truthfully, there were other items that attracted me but I exercised will power. For example, I saw a lovely vase but my sensible side said "we don't need another vase." There was artwork but sensible side said "We have enough of that and only so much wall space". When I went to check out, the cashier was friendly. I found out, when he tried to get me to sign up for a credit card, that they are part of a conglomerate that includes TJ Maxx. No, we don't need another credit card! My haul ended up costing $35 plus change. Once we were home, I showed my husband my haul. He asked what it cost and was pleasantly surprised. Aw, gee! I'm so proud of myself :D So, no regrets for paying Home Sense a visit!

I usually enjoy browsing HomeSense for unique home items, but my recent visits left me…read moredisappointed. When I checked out on my last trip, the young gentleman at the register kept yawning and barely acknowledged me -- it came across as lacking basic manners and customer service. To make matters worse, a picture frame I bought turned out to be damaged in the corner when I unwrapped it at home. When I brought it back to return, the sales associate spoke to me in an accusatory tone and insisted that I had damaged it. I explained that I discovered the damage only after opening the packaging, but she refused to accept the return. Thankfully, I asked to speak with the Manager, who checked my receipt, realized I had purchased it just the day before, and resolved the situation professionally. I appreciated the manager stepping in, but the interaction should never have escalated to that point. Glad it was ultimately corrected, but the sales associate definitely needs better training in communication, customer courtesy, and how to handle returns without blaming customers.

Cyndy's Bottom Line: Excellent customer service and interior decorating recommendations…read more *Located on the 3rd floor near Neiman Marcus of the Tysons Galleria. We stopping in just to browse and capture furniture ideas. We were extremely lucky to be in store while Regan the Assistant Manager was working. Regan greeted us and was very accommodating and helpful from start to finish. Regan was extremely knowledgeable with the entire Calligaris collection from designs to materials. She helped us to make the best selection. Regan listened to what we were shopping for and the details of the space. She provided us with amazing interior decorating ideas and recommendations that were helpful. Regan made great suggestions on the collection the would work for us. *Highly recommend the Calligaris collection. *We received excellent customer service Thank you very much Regan!

Been on the hunt for patio furniture for our new house and this was about a 3 minute drive. There's…read moreplenty of parking and we stopped by patio.com across the road on our way there (holy hell was that place a very expensive dump- but that deserves a whole separate review). We walked in to the spacious showroom. We were told all items were a la carte and the person at the counter seemed friendly and welcomed questions. The furniture seem sturdy, modern, and the variety was pretty good. The price point seemed reasonable. I don't know about the availability of all the items and fear there will be quite a delay in delivery, but that seems to be across the board for any furniture in general lately as a result of the pandemic-caused shortage.

Spent $8,000 on outdoor furniture and it constantly molds. I would never buy furniture here againread more