Save your time and money and order online - unless you want absolute terrible customer service and…read moreyour mattress on the floor for four months. Ordered a king size mattress with a bed frame to match. The sales associate said "yeah we will get both shipped to you this weekend" after he closed the sale he immediately calls me the next day and says the bed frame won't be in until mid March - I believe his name was Joe. To give him credit, he gave it to me at the queen size price (got a king) and decided to wait. It's now April 1st with NO SIGN of my bed frame being delivered- not even a follow up call! I decided to call in to check the status of my delivery as they promised mid March and another gentleman picked up who seemed to not know what was going on. Eventually after going back and fourth he said he would call joe and call me back - I'm still waiting on that call back. UPDATE: the sales associates name is LEE. I decided to give them a call back and he proceeded to have a screaming match with me over the phone denying ever hanging up in my face/never calling me back! STELLAR customer service! If I could I would have refunded every penny I spent here at this awful store. Terrible customer service and please - for the next customer do not over promise and under deliver as I am still sleeping on a mattress on the floor waiting for that call back..... 0 STARS!!!!!!!!

Part #1: Buying a mattress - The Arlington MW has an extensive selection from which to choose. We…read morereally appreciated Amir and Rolondo's assistance in the purchase of our mattress although we recognize that once they got our credit card info, the customer service stopped. We originally rated MW a 5 based on the initial experience, and because they asked us to provide a review, but just read on... Part #2: Delivery day - the delivery company called and arrived on time but then the driver informed us that they could not take away our old mattress because of a stain (a coffee spill in 2009) because of "COVID restrictions." (picture attached) He called his dispatcher who was an incredibly rude robot who could only repeat (4 times) the line "we cannot remove a mattress with a stain." In response to the question of what options do we have... her response was the same. The delivery men basically ran out before we could anything. We called Amir who said he would speak with his district manager about the removal of our mattress and that he would call back that day. Needless to say - no call back, and we have a king size mattress still sitting in our bedroom. After spending nearly $6000 with this firm, their so-called "white glove delivery" is anything but customer friendly; it's insultingly rude. I would turn to a more reputable firm in the future. Part #3: Dashed hope - on Weds Nov 30th we received an email, text message, and voice mail from the delivery service stating that they will pick up the old mattress on Friday between 10 AM - 1 PM. We thought great, our messages had gotten through and they were correcting their mistake. On Friday the delivery truck called when they were "10 minutes away"; two hours later - no show. I called the delivery service and was told that some peon, John Gibson had recalled the delivery service and they wouldn't be picking up the mattress. Three voicemails later, this Gibson person refuses to return my calls. We called Mattress Warehouse and spoke with the District Manager, Winston who said that he never heard of them coming back to pick up a stained mattress. SOMEONE made a decision - emails, text messages, and voicemails don't just trigger and the delivery truck was on its way until Gibson recalled it. Winston was going to look into it on Friday and get back to us within two hours - no calls and after we left messages - again no return phone calls. Several subsequent phone calls have not been returned. Just presenting the facts - if customers choose to deal with this shady business - buyer beware!

Roxy is fantastic, a true gem. You know the value of a business when you experience an issue. Our…read morefirst mattress had a manufacturer defect that took a bit of time to sort. She immediately sprung into action and gave us all the assurance we needed that the company would stand behind us to make it right. We have bought multiple mattresses and other products here over the years and intend to continue for no other reason than the professional staff.

Bailey was a very helpful sales person. She asked useful questions and helped us make a sensible…read moredecision based on our needs and budget, without being pushy. We ended with complications (our our end) about when we could get the mattress delivered. Roxy and Osman were also quite helpful in meeting our constraints, and the eventual delivery was timely and painless.

Service was good. No rush while we poked around the…read moreselection. The delivery schedule was pretty fast. 2 days to get the new ones. Smooth and easy.

Nice attention. Don't offer refunds, that's the only downside. For the rest, just make sure you…read morenegotiate.

I ordered a mattress January 4 and I was told that I would get it January 22. Later I found out…read morethe mattress would not arrive until February. I couldn't believe it. I went back and tried to get something else sooner because I didn't have a mattress at home. I paid $100 more for a mattress that was going to come in two days. Unfortunately the inauguration took place and the streets in my neighborhood were blocked and I couldn't get a mattress delivery for another two weeks. I blame Mattress Firm partially for having such a long period of time for deliveries. The inauguration lockdown caused additional delays. Overall I did get a mattress it feels good but it has mildew. I was also very disappointed after I paid $99 for gold service and the delivery guys drug my mattress on the ground. it wrapped in plastic but I don't understand why you would drag a $1500 mattress on the ground. Period!

I have to agree with these other posts. My boyfriend and I got a mattress here several months back,…read moreand it is amazing. I think buying a mattress is a hard thing since you're going to spend some money and nothing is more precious than our sleep! Brian M. helped us and he is a real life saver. We went in to the store insisting that we needed a really hard mattress, after a few tests and lots of convincing, Brian talked us into a bed we never would have gotten elsewhere. The point is that Brian was right on, we needed a softer but supportive mattress. We sleep like champs every night and are really satisfied with our purchase. I think you'll be hard pressed to find a salesperson that knows more about mattresses, pillows, back support etc. We were so grateful, we went to Chevy's next door to get Brian a gift certificate!

We just got two poly wood rockers As in the past the…read moreservice and selection is the best Also they have furniture that is made from real wood not pressed board

Mike and Rusty are great! We are having a custom table made and brought in a Windsor chair to have…read morethe stain matched and Rusty was able to name the manufacturer, style, and stain from across the room. Incredible dedication to their craft. Look no further for your custom furniture. Pricing is incredibly reasonable, truly a steal. Everything they sell is of the best quality and they work directly with the Amish. One of the last businesses of its kind. They really love what they do. 100% worth the trip.

Great customer service and assistance in specialization, positive attitude? And professionalism.read more

It's too bad that Yelp does not allow 0 star reviews. The punchline is that Kevin opened a credit…read morecard for 12-month 0% financing without my authorization when I expressly and directly told him that I would not allow any credit inquiries before we closed on our home. Notwithstanding my express instruction, Kevin opened a credit card in my name without my authorization. The credit card is now on my credit report even though we did not end up purchasing a mattress from Mattress Warehouse. As they say: buyer beware. For those curious, here is the longer story: My fiance and I walked into Mattress Warehouse looking for a king size mattress for our first home. Kevin was available and helped us. The experience started out positive with Kevin very attentive and clearly trying to appease us to get the sale. He was patient and listened to our needs - he even went so far as to compliment what a great match my fiance and I seemed to be for each other. Typical sales tactics. Kevin advised us that there was 0% 12-month financing available without any mention of a required credit card. Kevin also advised that the store was running a special that would take $400 off the price of a mattress. We spent a couple of hours trying different mattresses and eventually settled on a Tempur Pedic option. We sat down to finalize the sale. Once we made it clear that we were going to make a purchase, we saw a different side of Kevin. Now that we were ready to buy the mattress, all of a sudden the $400 discount only applied to pillows and accessories - not the price of the mattress. Moreover, Kevin "accidentally" overcharged us for the mattress cover that we decided to add. Once we pointed this out, he corrected it explaining that it was a mistake. Kevin then put a credit card application in front of me without explaining what it was. Once I read it and realized what it was, I asked him why I needed a credit card application. He explained that the credit card was required to obtain the 12-month interest free financing. At this point, we were less than a week from closing on our house, and I explained that I would not authorize any credit inquiries before we closed on our house. Kevin said that was fine, and we could put down a deposit and complete the application and purchase after we closed on our home. A week later, I got an alert on my credit report that a new credit card had been opened in my name . . . on the date that we visited mattress warehouse. I called the main line to get a refund for the deposit and let them know that the store opened a credit card - not only without my authorization, but in contravention of the express direction I had given. The main office contacted the store, and Kevin's associate had the audacity to call us and offer an additional free pillow if we still wanted to go through with the sale. The associate explained that Kevin opened the card "accidentally" - which sounded familiar given his previous overcharge of the mattress cover. Needless to say, we rejected that offer. Be very cautious if you decide to do business with this store because we found Kevin, who is the manager, to be misleading multiple times. We are now dealing with the headache of trying to remove the unauthorized credit card from my credit report.

Great service, very friendly employee when I walked in :) Saw they had some loose vinyls and he…read moregave it to me for a very nice price! Would recommend coming here Limited store selection options because they're trying to sell everything but still some great items left

Great shopping experience without hovering salespeople!!! The upstairs warehouse is no longer open,…read moreand they will order items not available in-store. The prices are much better than the chain furniture stores. The salesperson discounted every item and included free delivery and a 2-year warranty.

I can't recommend Ayman enough! I love working with him, as he will make sure you get the exact…read morefurniture you need and want. We went to see him 5 years ago after just moving to our place and were in need of 2 couches--1 sectional and another sofa bed. He is patient and kind and does not drive a hard sell or slimy sell either. He is sincere and will take the time to work with you. His showroom is on the smaller side but has the right number of pieces you'll need as a model to what you're looking for. The key is his catalogs. He's able to work to find what you need by using his catalogs and showroom in combination. I showed him a picture of the type of sectional we were looking for and he made it happen. Five years later we still love it and it's a beautiful comfortable piece in our family room. The sofa bed also was great and another statement piece in our home. Recently I was looking to upgrade my daughter's bed from her toddler crib and had a few pictures on Amazon of the bed I wanted to get her but didn't trust buying such an important piece of furniture from Amazon. I rather would order from a reputable furniture store. So I came to Ayman again and he took a look at the pictures and found me similar ones in his catalog but nothing exactly the same. He reassured me that 1 of the options were doing to worth ordering from Amazon as the wood and construction looked solid. This shows what amazing salesman he is! He actually encouraged me to buy the Amazon bed, and connected me with his trusted colleague to assemble the bed. He then sold me a fantastic mattress to go with the bed at a great value, high quality mattress for my daughter. The whole transaction was smooth and pleasant and enjoyable! He delivered the mattress personally with his daughter and you can tell he's a hardworking family man. We're lucky to have gala futons in the neighborhood as I wouldn't hesitate to go to him for any furniture needs!

I highly recommend Gala Futons and Furniture if looking to purchase a very high quality futon frame…read moreand mattress. I looked everywhere and this is the only store I could find that had what I consider to be good quality and not a generic version like what you will find at Walmart. Thank you!

A couple years ago, I ordered a new mattress online that I never tested and quite frankly, was…read morenever able to find great comfort in. Recently, it actually started to cause me some lower back pain. So as much as I dreaded mattress shopping, I knew it had to be done. Maybe there are people out there that get excited about mattress shopping, but I'm not one of them. But alas, it was on my long list of adulting to-dos on my day off. I was running some errands in a shopping center nearby, so I decided to drop in. The store was mostly empty, but I was immediately greeted by a warm and welcoming employee by the name of Abdul. I had a general sense of how much I was willing to pay but had no idea where to start. Luckily for me, Abdul was knowledgeable, thorough and patient while educating me along the way. With his guidance, I was able to test out over a half dozen different mattresses before finding one that I felt was a great fit for me. I was also able to arrange delivery for the next day, which included a service to remove my old mattress as well. Not only was my experience in store five stars, but so was the delivery service. They were able to confirm on arrival time that was accurate and when they arrived, the delivery folks were fast and friendly. Hopefully it will be awhile before I have to shop for a mattress again, but I was so pleased by the service provided here that I would gladly return as a customer in the future! (Thanks again, Abdul!)

Hubby and I were over due for a mattress, and we honestly lucked out for a Saturday afternoon…read morebecause we were the only people in the store, so we really got ALL the help we needed, plus left with two new pillows, and a mattress that's being delivered to us. It was a stress free and great experience!

Don't let the other reviews fool you- this was one of the best customer service experiences I have…read moreever had! They had such a wonderful selection. And the prices were unbearable. We worked 1:1 with Kyle, and I cannot say enough wonderful things about him! He honestly made the experience as wonderful as it was. We now found something that worked great for us (at a price we would not have gotten anywhere else) and were able to have it delivered just a few days later!

First time being to this location but the selection is way better here than it is in manassas. We…read morewere greeted fast and properly. While the initial sales person was unable to help he quickly got the manager to assist and answer our questions. Which I tbough was great as we didn't ask for a manager but he didn't want therfore to lose a sale Tiyana the manager was amazing helped us with finding what we wanted and even was able to offer a discount to cut the cost. We initially went in wanting to buy a mattress from the outlet store online but she explained pros and cons of buying offline vs online (trying out the mattress first, cost, warranty, etc.) And was actually able to find 2 mattress we liked that ended up being cheaper then buying online. Her personality and professionally was 100% and will definitely come here again.