These guys are legit. I happen to come across them from Ebay. I found out they had a retail spot…read moreso I contacted them and have been working with Johnny. Johnny knows his stuff. Worked out a great deal on SVS SB2000 Pro . Such a good deal I just bought another one. They have new and open box. The open box I got was flawless. Couldn't even tell it was open box except for the outer box. So now I got another sub coming and didn't ask the wife. Hopefully she won't notice it.

I purchased a Marantz AV30 preamp processor from IQ and I couldn't be happier with my purchase. I…read morepreviously owned a Yamaha CX-A5200 processor and the Marantz is noticeably a better unit most likely due to a more modern design and upgraded internal components.

We highly recommend Paul from PWS Electronics after he solved several issues with our Sony TV,…read morewhich had (gasp) suddenly and unexpectedly stopped working. He immediately responded to our inquiry and led us remotely through the steps needed to get our TV back up and running like new. His expertise and commitment to customer satisfaction makes him a very easy 5-star recommendation. Thank you Paul!

Paul was great! He came to the house at our agreed upon day and time, replaced the main board on…read moreour Sony Bravia 55" 4K tv, and installed the firmware in less than a hour. So far, it's working well. Thanks Paul!

Mark, the store manager, is phenomenal! He's extremely knowledgeable and honest but he's also…read moreextremely smart in how his products work. He's only a phone call away if you get home and can't remember how to do something. We bought our 2nd tv from him about 18 months ago along with a speaker bar which recently stopped working. Mark literally bent over backwards to help us diagnose and fix the issue. I kept thinking "can you imagine if we had purchased through Best Buy and tried to get help 18 months after the purchase?" Big Screen has competitive prices and is there for you when you need it. Only place we'll ever buy a tv!

I recently purchased a Samsung S90D from this location and want to share both the positives and…read moreareas of concern from my experience. On the positive side, the in-store experience was pleasant. I knew exactly which TV model I wanted, and the salesperson was friendly and efficient in getting everything checked out and scheduled for delivery. My only feedback on the purchasing experience is that the store prominently advertises "lower in-store prices" on every page of their website, yet I discovered after my purchase that I had paid more than the online price. To their credit, the manager refunded the difference when I pointed it out, but the website claim feels disingenuous and highlights a communication gap within the company. The real issues began with the TV mounting service. When purchasing the TV, I made it clear I did not need any outlet run or extra electrical work--just a straightforward mounting. Unfortunately, the installers drilled unauthorized holes in my accent wall and ran the TV's power cable behind the wall in a way that violates Fairfax City electrical code (NEC 400.8 is clear on this point). While they insisted this is "common practice," it's still a liability issue and something that should have been discussed with me first. Especially when drilling holes into a customer's accent wall where an unsightly wall plate was not wanted. Additionally, the wall plate installed under the TV was secured improperly--directly into drywall instead of using a bracket--meaning it will eventually loosen and fall out. For the hole they drilled behind the TV, they installed no wall plate at all. They also left the work area messy: drywall dust on the mount, dusty handprints on the back of the TV and the power cable, and marks on my freshly painted accent wall. Most disappointing, they scratched the back of the TV on both sides while installing the mounting rails. While the store refunded the installation fee after I raised these concerns, they never truly acknowledged the poor workmanship or the code and liability issues their install practices created. I spent far more time fixing the aftermath than I would have if I had mounted the TV myself--and my TV now has blemishes that reduce its resale value which the store also refused to acknowledge. Overall, while the purchase started well, the installation was the worst I have experienced. A company's true colors show in how they respond to legitimate concerns, and unfortunately The Big Screen Store fell short. I hope they take this feedback as an opportunity to improve communication, installation standards, and accountability.

I wish they'd ship or open a store in Richmond or VA Beach. I had to drive 3.5 hrs to pickup my…read morelaptop I purchased online. Otherwise, a great experience overall.

I'm not exactly the most computer savvy person but our computer was displaying an error message and…read moreI had to reinstall Windows. The only way to do that was via a USB drive so I came here to get one. They have a large selection of everything computer related, including a large selection of USB drives of every capacity you can imagine. Also the cashier was very friendly. I won't be a regular here since I don't need computer related items too often but I'll come back here again if I need anything.

It is rare to find an electronics repair shop but to find one that is a true gem is a blessing…read more Michael is a well trained professional who greets you in the most personable manner. He truly meets no strangers. My CD changer hadn't been used in years and seriously needed some loving care. Michael kept me apprised via text and repaired it quickly and well. I found his pricing fair. Thank you Michael. Your efforts are much appreciated. Mrs M Miller

His prices are very high. He works out of the lower level of his townhouse. I drove a Bose over…read morethere because the CD player wasn't working. He wanted $140 (from what I remember) to look at it which I paid; you have to leave it. He then called and wanted $395 to repair it taking off the $140. I then called Bose and they paid shipping and repaired it for $150.

Best selection of games, gaming systems, collectibles and more. They also do repairs on your…read moresystems -- old and new. My son loves them and so do I!

Every time I'm struck with the desire to play an obscure game from my childhood, I know the first…read moreplace to go - and it's always eStarland! They have an incredible collection of games, consoles, and accessories from all generations. You can spend hours just walking through their showroom! Their trade-in prices are also incredibly fair. One of my favorite places to go when I'm in the mood for something new (or old) to play :)

Awesome selection of products, very mid to poor customer service…read more There's plenty of parking at this Best Buy center, although I will say a lot of spots are taken up by police equipment and just about every time I've shopped here there is always police present; not a problem but an observation. Customer service is either average or not too good. I've shopped at this location on multiple occasions and I usually find things on my own. Most recent I went into get a TV I bought online, I bought Best Buy's Geek Squad warranty and tech support plan, and it didn't improve my experience. I waited almost 25 minutes to get through to the line and waited for them to find my order. A lady ahead of me had a smaller TV and wanted to take her TV to her car on her own, but she was met with enthusiasm & employees insisted to help support her taking it to her car. When my TV arrived the same employees assumed I was going to take the TV in purchase that was significantly bigger to my car on my own and I had to ask for assistance; I wasn't met with the same enthusiasm or any. I'd understand if it was busy, but it was pretty empty on this visit. The value of the products you'll find are average, nothing that really stands out. Best Buy's warranty through geek squad is slowly loosing its value, now there are service fees when replacing your products which their once wasn't. Their tech support plan provides 2 years of warranty and if you cancel your subscription so are all your warranty. The one benefit is that it extends your return period by 60 days which is really the only great incentive; it's a plan that's consistently changing so do your research. I will say though black Friday and cyber Monday deals have passed you can still find awesome deals along the way.

I had a very disappointing experience at Best Buy Store #397 that reflects poorly on the store's…read moreleadership and customer service culture. I came in to return an item that I believed was covered under my Total membership plan. When I was told it wasn't eligible, I was surprised and simply asked a few clarifying questions. The associate quickly became frustrated and responded in a dismissive tone, saying there was nothing he could do. I remained calm and asked to speak with a manager, only to be told that he was the manager. I then requested to speak with the General Manager. The associate walked a few feet away to the break room where the GM, Jeffery Williams, was and discussed my situation within earshot. When Jeffery came out, he already seemed irritated. Instead of engaging professionally, he immediately cut me off mid-sentence and said, "Yeah, you don't have a warranty protection," making it clear he had no interest in helping or even listening. When I asked for his business card, he didn't address me directly. Instead, he yelled at the associate to give me a card and walked away. I've been a loyal Best Buy customer for over 15 years. I'm a credit card holder, Total member, and have purchased appliances for two homes, 8+ TVs, and multiple Apple products. This interaction was the final straw. Stefan Mcclinnahan represents exactly what's wrong with retail customer service today. There was no accountability, no effort to resolve the issue, and no basic level of respect. Experiences like this are why long-time customers walk away.

I love this Best Buy from the moon and back…read more Plenty of parking, you won't struggle to find an empty space Customer service is world class and top tier. I had a TV I was looking for a this this awesome employee by the name of Aaron B. Went out of his way to find it, explained why I should buy the geek squad protection, and made my transaction smooth. This Best Buy has everything you're looking for and has a nice layout, with plenty of employees that are willing to help and are friendly at that. Best Buy deals are usually a steal or not. I was a big fan of their tech support plan, but it doesn't have the sweet deals it used too, but I do like how there are options. The warranties are worth just slow down to read what works for you and what doesn't. Also they currently have service fees which makes sense in case of an accident. Again cannot say enough great things about this Best Buy!

they oversell the total protection plan - - "sorry sir we don't repair segway scooters". So you…read morecould most likely do better purchasing elsewhere

Custom Technologies is excellent, Martin is a musician who can diagnose PA & guitar amp's. He gives…read moreyou a fair assessment if the equipment is worth repair. I have used the services on three occasions. He also does the repair for a major Music store in MD.

Martin really knows what he is doing. Returned my 2 CD players within 10 days. Was very…read morereasonable on the repairs. They work great again. Thanks.

Tony was great to work with and was very responsive in his communication with me. I had a broken…read moreapple watch screen and it's Ridiculous the price apple charges you without apple pay. I mean, you might as well buy a new watch..junk. They were able to fix the watch screen for less and even sending it to them via mail was easy. Highly recommend them!

Had an external hard drive that the USB connector had come loose on so could not access the data…read more Had data I needed same day. Tony was able to retrieve all the data and have it back to me the same day to complete the necessary projects. Repairing the hard drive would have taken longer so transferred data to another SSD drive. Kept me informed of everything. Excellent service. Great value!!!