Excellent customer service. Always enjoyable experience and they remember previous orders.read more

I had a very disappointing experience at the Benjamin Moore retailer in Chantilly, VA, on Friday…read more When I was checking out, the manager, Dustin, asked if I had a customer account. I told him I was going to make a quick phone call to get the account information. His attitude changed immediately. He became visibly angry and told me he was not going to sell me anything because I was on the phone trying to get the account number. I was surprised and confused by his reaction. I don't know what I did that warranted being treated that way. His behavior felt unnecessarily aggressive and unprofessional, especially for someone in a management position. I hope this matter is taken seriously and reviewed. Customers should be treated with courtesy and respect. Please feel free to contact me if you have any questions or would like additional details about what occurred.

I had called this location in search of a particular wood stain because the place where I normally…read morewent to didn't have enough gallons as I needed. A representative named Sherry (I hope that's spelled correctly) answered the phone and she told me that they had several gallons of the stain I was looking for. I told her that I was going to stop by the next day and she said she would have them shaken and ready for me when I got there. I wanted to right this review because her customer service was outstanding. I highly recommend this location and I will be coming back in the future for all of my paint/stain needs even though it is further away from where I normally go to.

From the owner: High-Quality Customer Service, Locally-Operated,read more

I can into this store today to find a specific type of ceiling paint called Primary ceiling paint,…read moreand unfortunately they were out of that product In fact, I was told that all of their stores in the entire area were out of that paint. One of the first things that you notice when you come into this store is the sheer size if the place. It's like a humungous warehouse of paint! The knowledgeable employee behind the counter reccomended a substitute type of paint for the ceilings, so I purchased that. While waiting for my paint to be mixed, I was checking out some of their other products like their paint brushes and tape. It seems like their prices are pretty much the same as the big box hardware store. My paint was prepared in about ,5 minutes, and now my girlfriend and I are ready for the fun part- painting our master bedroom!

Perfect service! Great help for getting my HOA approved paint colors correct. Now that I have the…read moreright codes I'll be back for sure.

I had a paint issue that turned into a 7 visits over 4 days ordeal due to a faulty machine at…read moreanother McCormick Paints location. By the time I got to Chantilly, I was beyond frustrated. Then Jefferson Vargas stepped in--and completely turned things around. He took full ownership, and when the store didn't have the base paint needed, he personally drove to another location before opening hours, came back to open on time, mixed everything perfectly, and even delivered the order to my home. That level of service is almost unheard of. One of the best customer service experiences I've ever had.

Water leaking onto the sales counter. Store did NOT offer to mix the paint…read more Goto Sherwin Williams instead

The paint store is laid out nicely, plenty of parking and good location. The service here is…read morequestionable: The staff doesn't really understand the products and the random lunches that they take and close the store down have caused undue delays several times with our contracting crews.

Slow service and unprofessional management. Staff refused to help me until they knew who I was. I…read morecould hear the manager calling other store about me because they suspected I was up to something. They eventually started making my paint after their drawn out investigation. Racist staff

I'm writing this review because l almost didn't go this store based on the other reviews . I'm so…read moreglad l just tried it anyway. I went on Saturday morning and was the only customer . The store itself was very clean and we'll organized and has everything you could possibly want for painting and minor wall repair projects . The man behind the counter was friendly, helpful and knowledgeable. My entire trip there took about 5 minutes.of course, l went in knowing exactly what l wanted, but shopped at other Benjamin Moore store s and waited 10 minutes just for someone to reorganize me and then and additional 15 minutes for them to mixed one gallon of paint. my experience here was phenomenal and I would definitely recommend it to anyone.

While the sign at this strip mall says "Benjamin Moore", this paint store is owned & operated by…read moreVienna Paint & Decorating, with several other locations around town. I have to say that the manager, Brian, and his assistant, Noel, provide the best customer service to everyone who walks in. I've observed them going above & beyond to help customers, whether with their questions, concerns, product information, color questions and even troubleshooting their projects at home. I've been here twice since the new year, and with the time it takes to have paint shaken, I know & I've seen that they've taken the time to expertly match paint color from other brands, make sure you purchase the right product, and basically answer any & all questions you have. The store is also clean & nicely organized with a really nice paint chip display. Highly recommend...!

The customer service you receive at this location must really depend on the employee working when…read moreyou visit. We came once and had a VERY friendly, knowledgeable, and efficient staff member help us with our questions and paint selections. His service was actually the reason we came back to this location. Just spent $250 there today all while being "helped" by an employee who looked like he wanted to murder us. Did the bare minimum from start to finish. Not friendly. Almost like he didn't care to make a sale. The store was also FILTHY! Dead spiders and flies everywhere. Bug traps visible all over the store. It was gross. Not sure we'll be back again.

David (I think is his name from the receipt) long hair.. always a poor attitude... from this store…read moreis terrible. I went previously to get paint matched and had a nice girl match my paint from a piece removed from my deck. I bought a whole new pint of that color and then she matched the precious paint can that only had about half left in it. My husband went today to get paint matched based on the cans sticker and came back home and it was not correct. He went back and brought the old paint can in person to match and he said there's no way he can match it. I think he's just lazy. I will be going back when he is not there so someone who actually wants to do their job can do it. Avoid him.

Nick at Sherwin and Williams provided me with fantastic service! Very accommodating and pleasure!…read more Thanks Nick!!!

Debbie the Manager at the Manassas Park store has all the answers. She told me three times to try…read moreanother store when I asked her to help me solve a problem with tinting a color. She told me she "could" help... but was unwilling and to try another store. She told me she felt like my inquiry about tint was not something she was comfortable solving and to try another location where another manager might be able to help. I mentioned Adam the counter person from the day before seemed to be able to work through my tint issue on the phone but I could not come in till today. I also mentioned Benjamin had been helpful before with similar issues. Debbie told me a third time that today, in person, she was not willing to help with my tint problem even after I added that I would pay additional money for a solve. For a third time she recommended a different location would possibly be able to help. You are right Debbie!!!! I don't know why I am so thick headed you had to tell me three times. Debbie had the answer all along. Carlos at East Manassas Home Depot solved the problem on the spot. For free. Thanks a million Debbie for turning me on to H-D. After 20 years of shopping at your store for paint, and being your business neighbor across the street you finally got me set straight. Go to Home Depot! (Ask for Carlos!!!) And if anyone in corporate is reading this... you guys have one of the best managers for giving advice! Thanks again Debbie!

Great customer service and helpful staff! They were able to help me locate a very specific plant…read morefor my mom's mother's day gift!

I love walking through the rows and rows of flowers and trees. I needed assistance with deciding on…read moretree selection for a very sunny side of our backyard and was helped by a very knowledgeable staff member who even drew up a rough outline of how to lay them out. Unfortunately, I forgot his name, but I can say I have found many of the employees here to be just as helpful.