Good products and great service. The owner always answers all my questions. He has helped me with…read moremany projects, delivering on time. I definitely recommend homeowners or contractors work with Garrett.

Excellent service. When we went in to buy some high-quality paint for our remodeled basement,…read moreSales Associate Steve Freeman was so helpful and went out of his way to get us what we wanted quickly. Also, a good price. Highly recommend!

Bought paint for my bathroom ceiling - they are the only store that carried Sherman Williams Spa…read moreand Bath paint in the Herndon area. But it was 100% worth it! The guys working were quick to ask what I needed and had it ready for me in minutes, even with 4 other customers making large orders. Great service! Definitely going back for my next paint project!

Great service and very knowledgeable! Thanks for your help with our paint selection.read more

I had a paint issue that turned into a 7 visits over 4 days ordeal due to a faulty machine at…read moreanother McCormick Paints location. By the time I got to Chantilly, I was beyond frustrated. Then Jefferson Vargas stepped in--and completely turned things around. He took full ownership, and when the store didn't have the base paint needed, he personally drove to another location before opening hours, came back to open on time, mixed everything perfectly, and even delivered the order to my home. That level of service is almost unheard of. One of the best customer service experiences I've ever had.

Water leaking onto the sales counter. Store did NOT offer to mix the paint…read more Goto Sherwin Williams instead

If you're into woodworking and live near Fairfax, this is the perfect store for you. The place is…read morehuge with everything you could ever need for woodworking. I sometimes come here just to browse what kind of tools I may be missing. Rockler has everything from tiny dowels to thousands-of-dollar heavy equipment. What I usually come here for is to get hardwood and baltic ply. The hardwood selection here is great and it's reasonably priced. Most of them are S4S or S3S so in the worst case, I can use my table saw to rip the unfinished side. You only pay for what you need so you can have them cut a longer piece and not pay for the reminder! That's amazing. Note that they only cut longer wood to fit in your car. Rockler currently does not offer planing or joining services. The guy over there said they are looking into supporting such services soon but as of today, that's not an option. Rockler also has wood-turning and other general woodworking classes. There's a small classroom inside the store itself. If you need anything woodworking, Rockler is it!

I absolutely love Rockler in Fairfax! I thought I'd try something new and took "Woodworking basics…read morefor women" with Sarah in June 2025. I loved everything about it! I then took 11 classes that I've also loved!! Woodworking basics for women (Sarah), Live Edge Epoxy (David L), Shop Safety Woodworking 101 (Bruce), Cabinet making (Bruce), Make a Cherry Wine Box (David L), Build a Bookcase (Bruce), Shaper Origin (David L), Sign making (David L), Woodburning (Sarah), make and take Christmas Ornament (Sarah), and a make and take cheese board class (Mike) ... I'm sure I'm forgetting a class... all within 6 months!! :) The store is clean and staffed with very knowledgeable, patient, and kind people that all share a love of woodworking. I am thankful for all of those that I have met and all that they have taught me.

We did a project in 2020 to install flooring in part of our TH using LL Flooring. We were very…read morehappy with that result. We recently decided to install the same flooring in the rest of our TH. Though LL Flooring's installer took the measurements, we had 3 boxes that were not needed. They would not allow us to return these boxes (we would have been willing to keep 1), because the project was completed more than 30 days after purchase. Each box was approximately $175. So disappointed given we were a repeat customer.

Our job had an extra box of flooring left over. When I drove 50 miles to return the box to the…read moreChantilly Va store they refused to accept it due to the fact it over 30 days since the installation date. I made calls to try to speak to an upper management personbut to no avail. After spending over $6000. I think they should have made an exception and refunded me back that extra box.

Great customer service from all of the people on the floor. Very helpful answering questions…read more Pleasant environment to shop in. Great prices and flexible return policy.

"A huge thank you to the team at Floor & Decor in Manassas, VA. Your staff especially Mr. Babak…read moreFarhadi and Mr. John Morsel " Your staff went above and beyond to assist me, and I'm very grateful for your knowledge, patience, and professionalism." "I appreciate the dedication and hard work of the staff at the Manassas Floor & Decor location. Thank you for making my experience a great one!" And also all the ladies went above and beyond to assist me, and I'm very grateful for your knowledge, patience, and professionalism." "I appreciate the dedication and hard work of the staff at the Manassas Floor & Decor location. Thank you for making my experience a great one!" Maryam Ansari

Do not buy from this store. I considered purchasing a TV but could get a better deal with Costco,…read morebut moreover the return policy is much more favorable if you have issues. I purchased an entertainment center from them with obvious defects. They tried to tell me that a "hole" in the cabinet was a natural occurrence (a knot in the wood). They offered to take the cabinet in return if I paid shipping OR I could exchange for the floor model!?!?!?! Sells reps tell you that they'll take care of you, but in the end, the "home office" is the only one with authority to make decisions about returns.

Great experience. First class help in the showroom from Kevin - who then left me alone to decide…read more Sales tax paid, delivered next day, took away my old TV for recycling ($100), set it up, showed me all the things I needed to know, answered all my questions, cleaned up and took away all the boxes, etc. Got exactly what I wanted and the anti-glare and improved color (old TV was 18 years old) make for a whole new experience! Couldn't be happier.

David and staff ALWAYS offer excellent customer service each time I shop there, which is often. My…read moretrip this week was no exception. I was trying to salvage an older gallon of paint and the employee, so sorry I don't know his name, took time to shake the can, smell it to make sure it was still good, and strained it to ensure no foreign particles remained from my old rusted can. He then put the strained paint into a new can. Benjamin Moore paint is one of my favorites. Aura and Regal Select are my "go to" depending on the project.

Worst experience! I left in tears! I purchased the Aura interior paint for my entire house last…read moreyear for $85 per gallon believing that I was buying the best paint. In August Of this year, I purchased a quart of paint for $43 dollars to do minor touch ups. The sheen was very different and very noticeable. I went into the store looking for a solution, thinking that I may have purchased the wrong finish and was told it was the same paint. I tried explaining over and over that it was not and I needed help to solve the problem. My only thought was that I would have to spend more money to have my house repainted witch cost me over $5,000. He said all he does is mix the paint. He called the manager and he told me the same thing. I have better experience with Lowes or Home Depot because they at least can color match your paint and help to come up with a solution I called Color Wheel in McLean and a nice employee explained that the paint technology changed over the last few months and that the paint would look different. I called all of the Vienna paint stores and none of them knew this nor did they try to help me. The employee at Color Wheel gave me the corporate number, and they stated that the base color was discontinued and that I would need to call around to see who had it. I finally I found a store in Florida that was able to ship it to me. I spent $45 including shopping vs paying $5000 to have my house repainted. Paying $85 per gallon is a waste of money especially if they are going to change the paint so that you cannot do touch up painting. It's not worth the headache nor is the poor customer service I received from Vienna Paint.